I can't even begin to explain how satisfied I am with everything here! I just happened to pass the…read morebuilding on my way somewhere else. I tend to prefer places that don't look too nice from the outside (which is why I passed up a different store on the way) because I feel that my money is paying for appearance and therefore work price is inflated! This is absolutely not the case. Although plain, this is a clean and well run place. The lot was filled with Hondas and BMWs and a few others obviously. Since I have both, this appealed to me! Auto body work is a tough job and it is nice to see people with expensive cars and trusting them for the work. I needed a new bumper and wanted to pay out of pocket. I was hoping to just do the bare minimum because I am selling the car, but he offered to clear up the headlights (like the sparkling ones on the BMW in the lot) for $50 since the bumper will already be off. I couldn't even see the glass on those headlights --that's how clean they were! Sold! Anyway, not only did he take me right off the street, he looked immediately and gave me an incredible price. This was impressive two ways: one, the price. Jesus it's a good deal! Second, I didn't have to wait around for someone to look at it or bring it back in or wait days to hear information of any kind. There it was: price and completion date in a matter of 15 minutes. He said he could get the bumper Monday and it should be ready Tuesday. This is my final glowing point.... No long wait! I will bring my cars here any time I need something done. Everything about my experience was pleasant! If you need any kind of body work, come here. I also saw they had a sign for hail damage removal. Check this place out!

From the owner: Fahrner Auto Body has been providing high quality auto body repair in Swansea, IL, for over 25…read moreyears. We provide repair for: Foreign and domestic vehicles All makes and models Cars SUV's Trucks Light and heavy duty commercial trucks Expert color match Dent repair Towing service We make your repair experience as prompt and easy as we can by doing great work, working with your insurance company, offering rental vehicles. Towing service is available for your car, if necessary Contact us today to get on the road to fast and quality repair service!

My hubby backed our truck into a tree and this place was on the list of recommended repair places…read more He managed to damage the fender, bumper tailgate all in one fell swoop and the tail light was destroyed. Because of the angle of his adventure, it took longer than expected to fix. They initially were going to bend it out but it wouldn't hold the tail light so they replaced the entire fender. They also touched up a couple of other small spots that I had pointed out to them. They kept me up to date as they worked on it and the final result is awesome. I asked the tech I picked it up from about doing some additional things and he was very helpful on DIY options for my little task.

excellent customer service. I was involved in a hit and run with damage all down the side of my car…read moreand was in bad shape After being repaired it doesn't even look like its been in a collision Nathan kept me informed through out the entire repair process and my car looks beautiful definitely wont be going anywhere else for automotive work these guys are top notch

What a nice crew! We were in and out in a very reasonable amount of time and our appt for repairs…read morewith a lot of volume in the area with hail damage was a pleasant surprise.

I had a great experience all around at Schaefer Autobody in O'Fallon, IL! Everyone was very…read morefriendly and thorough throughout the process. They made everything so convenient and my car was done before they expected. They called with updates and did text messages too. I appreciated their clear, consistent, and professional communication. My car looks great too. I hope I don't have to get another car repair in the future, but if I do, I'll definitely bring it back here and recommend to friends/family!

Brian is a tool. Don't take your car here. It will sit for weeks on end with little to no work…read morebeing performed. When you do get a call, you come to look it over and the paint is bubbling and excessive orange peel. I could have done a better job in my garage with a spray bottle.

I literally brought my car to them for an estimate. They assumed I had full coverage after only…read morelookin at an emailed estimate from my insurance company, and they just started the work on my car without getting an "Okay" from me, or my insurance company. They completed the work, found out I don't have full coverage, and now are trying to hold me responsible for $2600 worth of work, when all I knew before I left my car with them was an estimate from my insurance for $863. Now they are holding my car charging me $35/day. Literally have gotten my car stolen from me, and it's goin on 2 months. I doordash too, the owner is not an affable guy to work with, nor is he a man with due diligence. Wants to get over on the little guy for a quick buck, then threatened with telling the judge about this, as if I was supposed to be scared of the court system just because I am a man of Color.

It was SUPER convenient to have Chris come to my location to remove my dent! He was extremely…read morerespectful and worked quickly/efficiently. His communication prior to my service and while he was here was superb. He emailed quickly for my quote and stayed in communication with me to coordinate a date to come out. I didn't have to wait long at all for an appointment! My car looks amazing now and I am so thankful! The price was great and it was quick & easy to pay. Highly recommend if you (unfortunately) need a dent fix!

The dent guy, aka, Christian, fixed my hail dents and cracked windshield in less than a week…read more Highly recommend his services, will definitely use him in the future.

Overpriced This place towed my son's car after an accident…read more Instead of towing it to the-- very close by--- autobody shop that we requested, they towed it back to their shop due to a shortage of workers. OK, that happens sometimes, not a big deal. But, the next day they had it towed to the autobody shop (where it should have initially been towed to) and then charged us for 2 tows. Almost $500! I don't know why the State Police use these scammers. Never again.

When we first moved to Belleville, we took our car to this place simply because they were within…read morewalking distance. I was fairly bristling with hostility, as my hubby was deployed and it was just me and my daughters and MIL, so I made sure to double check EVERYTHING they told me. They were good humored and patient, showed me everything they were going to do or had done and they did a great job for a good price. To my mortification, due to a mixup on where my hubby's paycheck was deposited, the check bounced. They called us personally instead of shuffling us directly to another business, or sending it back to bounce again, and very kindly allowed us to make up the payment again, using a check again, after we got it taken care of. Since then, we have never had a lick of trouble with these people. They have even given us rides home when it was raining, or really hot and they didn't want to see us walking home when we dropped off the vehicle. They remember our old vehicles, and this last time, when I, for once, called ahead and told them what needed to be done, they went ahead and pre ordered the stuff they'd need, because they remembered what they were dealing with and knew what they'd need (brake work). Because they are a small shop, we sometimes have to pay for the part to be ordered and delivered before they can make a repair, and that's completely understandable. Because they sometimes get overwhelmed they can take a little longer than some larger places, but since we know that we can work around it. They are scrupulously honest, kind, and go the extra mile for their customers. If they cannot do a repair, they tell you up front and are willing to recommend some local shops that can. They're our first choice, every time.

I have used Caliber Collision for minor scrapes and dents, but in my 20 year old vehicle, I did a…read morejob on it. In a vehicle this old, parts are scarce but they were able to source necessary parts to get me back on the road. I actually added some things, I wanted the cab buffed out and when they called me to let me know my vehicle was ready for pick-up, I was just astonished. The fit and finish was just suburb. It looked like it just came off the showroom floor and for a 20 year old vehicle, that is no easy task. The final bill was right on with the initial estimate. I wasn't disappointed. I was kept informed every step in the process which is an added bonus. Thanks to all of the staff at Caliber Collision in O' Fallon, IL

I booked an appointment online with Caliber Collision in O'Fallon, IL, clearly selecting Geico as…read moremy insurance. Their website promotes hail damage repair and free estimates, but when I arrived, the woman at the front desk was rude from the moment I walked in. Instead of offering helpful service or acknowledging the mix-up caused by their own online system, she doubled down with attitude and acted like I was wasting her time. She incorrectly claimed I booked as "self-pay" (I didn't -- that wasn't even an option and even if it was she said they don't deal with that either), then told me they don't work with Geico. Why was my appointment even booked then? I took off work early for this appointment, only to be brushed off and told to try another branch. Absolutely unprofessional and a complete waste of my time. Will not be returning to any of their branches.

We used Brian's because we happened to hit a deer near his shop and it was the closest place to go…read more We really lucked out. He is very nice, did all the work carefully himself, and even charged us less than his estimate. We were really impressed with him. It's obvious that he loves what he does and takes pride in it.