Unfortunately, Perfect Finish is no longer. It was sold and purchased by Caliber Collision Repair. The business was sold in 2023 (guess-a-mate). I have taken my 1999 Honda Accord EX V6 to Perfect Finish for several years. Not once was I unhappy. If there were a problem, Steve would quickly address the issue, and a resolution was provided. I was sadden when I discovered that the shop was sold. It was nice to have a place to take my car in for mechanical issues. My A/C began to show signs of wear. I purchased all my OEM parts myself. Dan performed the removal and installation of a new compressor, Condenser, Upper and Lower section hoses, and dryer. The only issue that I encountered is that the upper radiator hose clamp was not tight enough, and leaked all over my engine. A simple mistake that was quickly rectified. I find it very difficult in finding a reputable, reliable auto repair center in my area. Prior, I used to take my car to the Honda Dealerships in O'Fallon, and ST. Louis. After proven problems with the dealership in O'Fallon, I will never take my car there again. As far as ST. Louis, they made a mistake that they thought I would not noticed. Guess what, I did. However, they made good on their promise to fix the issues. It's really sad when I see Auto Repair shops in our area that resemble junk yards. Car scatter throughout the parking lot, car hoods left ajar for months. read more

This place is money hungry! We brought our car here because a one of my husbands airmen told him that they were a good place to go to since they fixed his AC unit. We take our car in on 8/10/20 pic added. Got our car back 8/11/20 and vehicle still wasn't fixed engine light came back on driving it home so we took it back per Don because "mechanic missed something" so we take it back that same day get our car back 8/13/20 low and behold still having issues so my husband calls back and they say take it back Monday which would be on 8/17/20 so they can fix it. Mind you this would be the THIRD TIME first time we were charged $450 second time $168 and probably another hundred something when we take it back. I feel like they are intentionally missing parts so we can take it back so we can pay for labor the first time as you can see we paid $400 for labor the second time we paid $150 for labor. So we are on the hunt for a different mechanic since apparently they can't fix the problem and "that specific code wouldn't show up till the other codes were fixed because the other codes hide codes" per Don again UPDATE: 8/14/20 the first visit they "tightened a knuckle in the steering wheel" my husband drove it to work this morning the turn signal now turns on the high beams and lets out smoke so instead of fixing one issue they caused more issues.. read more

Perfect Finish Auto Center - First receipt - Body Shops Near Me - Fairview Heights, Illinois

VERY LONG BUT WORTH THE READ...... We originally to vehicle in it had a knocking sound and overheating issue. First let me say that the person we've been talking to Don has been very nice during our visit, return visit and possibly another return visit. Here we go... 1st visit.. to vehicle in because it had a few issues that needed to be addressed and they came highly recommended by my son in-laws coworker. This visit cost us Diagnostic Test $50, Drain & Fill for coolant $100, Partial AC Charge $100, Suspension Charge (we were told this was free) $50, Temperature Sensor Removal & Replace $100....Labor equaling $400 Qty 1 for Temperature Sensor $35 Total cost for this visit Labor $400+ Part $35+ Supply Charge $12 and Sales Tax$3.92 = $450.92.... So they did repair the thumping sound it was a loose part at the steering area but we still had the water swooshing near the firewall sound before we even left the parking lot but figured maybe it'll go away if we drove it a bit, nope wrong and the engine light came on before reaching home! We call them as soon as we get home...we literally had the car for less than an Hour total before taking it right back to shop! 2nd visit.....thermostat replace and remove $150, Thermostat $12.68 Total cost Labor $150 + Part 12.68+ Supply charge $4.50 + Taxes= $168.62 Now I asked Don "if diagnostics was performed why didn't the code for the thermostat come up?" Don said that it get hidden from the diagnostics sometimes until the sensor is repaired and it'll show up after?" So being that his customer service is that good and very nice, I took his word on that explanation. Well my son in-law took the car back to base with him and he calls as we're driving and the water swooshing is still there. He calls the shop once again and apparently it could be yet another "Part" that needs to be replaced also apparently the Diagnostics didn't catch that code either!! Total cost so far $619.54 yet $550 of that is pure Labor Fees for the 2 visits!! Now they want us to take the vehicle back Monday so they can repair the next part but is this going to be a continuous problem every time we drive away another issue that Diagnostics didn't catch nor did the mechanics?? Are we going to take it back for yet a costly maintenance bill 3/4 of it being labor fees? Of course they want us to keep taking the vehicle back if they're charging labor every time we take it in for yet another Code, Diagnostics missed oh and they also Never Provided a print of the Diagnostics check so this is off their word also. Is their Diagnostic Machine outdated? Does it need maintenance itself if it's not reading multiple vehicle codes at once?? What's going on?? So would I recommend this place..unfortunately I would Not! And I'm saying that with a heavy heart because I think Don is a stand up guy but it's hard to think these issues could legitimately been missed by diagnostics or not seen for me to have to take it in for a 3rd time and a 3rd undetected problem they know to look at. I think we just decided that we can't afford more labor fees from this shop especially if their Diagnostic Reader is not reading codes properly that it's costing us extreme amounts in Labor!!! **Be aware if you choose to take your vehicles to Perfect Finish, be sure to get prices before the work is done along with labor fees and a copy of the Diagnostics!!* these are things we failed on and we had to pay for that mistake. +Update+ The shop called my son in-law after reading the reviews. They want the vehicle to be dropped off so they can make right. We've had the car back for 2 days now but it's only been driven from shop to base back to home then parked. NEW ISSUES the headlight they fixed, well now turn our high beams on every time the blinker is used. Still have water sound in the firewall area. There was smoke coming from somewhere under the hood and that pressurized drain & fill that was supposedly cleaned with a high speed brush to loosen the gunk build up, well we looked under the hood because the we noticed the car is leaking water (a problem I mentioned to Don when we took it back the 2nd visit) and low and behold the reservoir so dirty! Now for this vehicle the reservoir is how the coolant is replaced not the radiator like other vehicles. Blinkers turn high beams on, water leak, smoke from somewhere, not cleaned as was said. read more

This place was recommended by my mother. They did not disappoint. They did a great job on my car after I hit a deer. What put them above the rest for me was the customer service. I received routine updates from the front staff and talked to the owner Steve quite a few times who was very accommodating. I just want to express my appreciation to them for all they did. read more

This place has the worst customer service ever. The young guy in the auto body customer service department just sat there and stared at everyone as we were waiting. All this guy could do is stare and smirk and act like he was talking on the phone and mysteriously hang up when we go outside instead of getting someone we could talk to. Time efficiency and professionalism to go above and beyond for the customer is so critical to achieving excellent customer satisfaction. read more

I'm going to start off by saying, the ONLY reason I couldn't give 5 stars, was because of how long it took my vehicle to be ready(3 weeks), after being told on 2 separate occasions it would done by a certain day. Nick was very helpful and a pleasure to deal with, from beginning to end. On delivery of my vehicle, it just looked amazing. The work was well worth the wait! I think they may get way too overwhelmed with business, and that's why it just takes so long to even get in to have the work started, and to have the work finished. I would recommend anyone to Perfect Finish, for the amazing work, but not if they can't go without a vehicle for a month! read more

This was the worse customer service I've ever had. The person we had our encounter with does not have people skills AT ALL. From the moment I walked in the overweight caucasian guy with blue eyes was very hostile while communicating with me. He practically called me an idiot after I told him I didn't have the physical copy of the insurance estimate. It was on my phone ready, I did not comply due to the tone of voice and rudeness. The way I was treated was uncalled for and I felt attacked without reason. My family and friends will not be returning. This post is for future customers. read more

Perfect Finish did a great job repairing my Sons car and finished ahead of schedule! Steve kept me up to speed on the progress of my car and it looked like new when they were done. I would highly recommend them to everyone. Thank you so much! read more

This place was absolutely phenomenal! They were able to answer every and any questions, give me the best price around, and still did it in less time than anywhere else I got quotes from. Also, because of my lack of knowledge in cars, I know that sometimes I get taken advantage of, but not here! Friendly, fast, efficient, all around. Would definitely recommend to all my friends and family! read more

Excellent customer service. Fair prices and great work. I would highly recommend Perfect Finish for routine vehicle maintenance and damage repairs! read more

Definitely the most professional and courteous auto repair business I've ever had dealings with. From the time I walked in I was impressed with Steve's honesty and responsiveness to keep me informed until my vehicle was repaired. Not only were the repairs perfectly applied and the cost very reasonable, when they handed my key back to drive my repaired vehicle away, my 7 year old vehicle literally looked brand new. Unbelievable. read more