Heartfelt Recovery Center is a great place with an amazing location right on the river. There is…read morealot of people here who love what they do and want to genuinely help people recover. Dealing with the ups and downs of recovery theres going to be difficult and frustrating times and situations. I was dealing with a frustrating situation and was negative due to that stress, the program director Natasha invited me to her office in an effort to help. I was heard and offered assistance immediately in the best possible outcome to my unique circumstances making me realize if I had articulated this to her earlier on she would have helped me right away. This was another lesson learned inside this building, ask for help a skill that many of us in early recovery need to learn and utilize and realize it doesnt make you weak. The staff is caring and hardworking, Drew in operations is a great guy who's been working in the recovery field for a long time who knows his stuff I met him at a different recovery program around 5 years ago he was working there as support staff so to see him still sober still working in recovery and elevating his position is inspirational. Brittany is an amazing hardworking woman in recovery, she runs the woman's house, drives the ladies to the center, groups, cleaning you name it. Special shout out to James the lead tech and manager of the men's homes he lives with us so I personally see the amount of work he puts into this, he drives the men to the center, he buys the groceries for all the homes, gets the lunch at the center, picks ups prescriptions, runs groups, cleans, need to go to the clinic james will bring you hes a work horse and doesnt change he doesnt let the constant needs of others get him angry he keeps a calm attitude. Sheila was my case manager and she was always welcoming and making sure I was taken care of. Savanna is great she helped me get here and did my intake interview. Scott is a generous owner came to the house to do a big book step study and then bought everyone steak and cheese. Jasmine director of housing another person who's been working in the recovery scene for a long time. There's other great people I havnt mentioned also. Recovery is dependent on your commitment to it if you dont want it your not going to get it, Heartfelt Recovery Center is a place that will help you realize recovery if you want it. There's people here who've done it and continue to do it on a daily basis so if your ready to make a stand and you want to stop being sick and tired this place can help you get it!

Great school, great care, great office experience. Comfortable kids, good education, horrible bus…read moredriver choice.

Whittier Rehabilitation Hospital's care of my mom's acute rehab and physical therapy was excellent.read more

I'm giving three stars, the care by the nursing staff ie two of the nurses was wonderful (Lorna and…read moreDenise) there was another nurse that was awful and when my mom was dying she was so rough with her and almost choked her with medication, but I digress. Let me start at the beginning. We looked at this location for my mom because she needed more care than we were able to give her at home anymore, it all seemed like a great fit, the woman that gave us the tour was wonderful and kind, unfortunately she hit ill and they let her go. One thing that I cannot say enough about is the activities department! If not for them I would have taken my mom out, they kept my mom busy and entertainment for the last six months of her life. Jacinda the director should open her own business! I have so many items that my mother made that are beautiful and I will cherish them forever. Let me get to the negative about this company. The management is truly awful, I won't go into too many specifics but I know that karma will have her way with these folks. I will start with the family is supposed to get together with a manager and get a 30 and 60 day review of how their loved one is doing, Jack the manager had to change the date, ok fine but when I went in on the date he changed it to he started yelling at me (the customer paying 9k a month) saying he was too busy! There is a nurse case manager who oversees the nursing staff, unbeknownst to me I don't even think she's an RN, that I caught in a bunch of lies about my mother falling, which ultimately resulted in her death. I had asked to see the video to see my moms fall and was given the runaround how Jack couldn't find it on the film (what??? Why do you have cameras then?) my mom was in hospice care and did not have a long outlook but this definitely rushed her process along. I could go into many more stories, something that really left a bad taste in my mouth? They sent me a bill after my mom had passed away, keep in mind, this is a 50 bed facility, not a huge corporation! My mom had been gone over five weeks now, I'm still awaiting the refund I was promised three weeks ago, the management doesn't care about their clients whatsoever, it's all about the money, thank goodness for Lorna, Denise and Jacinda!

Doing a great job with their residents during a very, difficult time. Navigating visits while…read morekeeping everyone safe is no easy task. Special thanks to Kamisha, Jack, Ann and all the ladies that work the front desk!

My child's father was taken in for hospice there after being diagnosed with cancer. The staff was…read moreamazing and very caring beautiful place inside and out. I definitely would recommend this place.

My brother in law spent his last days here. The rooms are beautiful and the ability to wheel the…read morebed outside on the private patio meant a lot to my family.

Now called Vero Health and Rehab. Very disappointed in the care and attention given to my 82 year…read moreold mother. Continuity of care and communication was very unsatisfactory. I found the staff to be gossipy and disrespectful. Nurses could not provide me with percent of food eaten or fluid oz drank despite the fact that my mom was failure to thrive! I discharged my mother early due to my concerns only to hospitalize her shortly after due to hallucinations caused by dehydration and a UTI. Go to Medicaid/ Medicare.gov to find in-depth information about their facility and ratings.

In four words, This Is The Place!…read more I am 66 and have been confined to a wheelchair for the last couple of years. When my wife needed surgery on her foot (no weight-bearing for ten weeks) she decided that she needed some sort of a break from having me home all the time. I have Home Health Aides who get me up and also back into bed. I was in a local rehab and a retirement community (for more rehab) after the surgery that put me in the wheelchair in 2007. I wasn't keen to go back to a retirement community, but it was necessary. I had bladder infections and odd colds that were going around the community. When I came home after over a year I had trouble with my bowels and I thought all of this was par for the course. This time I was determined to pick a better place to stay. I looked around on the web, and one of the places that caught my eye was Amesbury Village (AV) in the next town over. I wanted a place with Internet access and a generally higher standard. AV didn't have Internet (sort of) so I was resigned to having a crap shoot on the services. I was booked in for respite care for three weeks in May 2010. I never thought I'd recommend a retirement community, but AV is so good I can't let it go unnoticed. The negatives I mention later may need more words than the positives, but the place is great for rehab, respite care, and residential stays. If you or your elderly relatives need attention, in my view you'll have trouble doing better. The main reason for this is the staff. I've been in communities where half the staff is just there because you can get a job as an aide with little training, and in those sorts of places they just want to get through their shift with as little work as possible. One place I was at had an aide called "Lost Larry," who often vanished from the night shift for several hours. He always had a glib explanation for his absence, and the rest of the staff had given up trying to find him. In all my time at AV, no-one ever failed to do their job, and most of the time they would go above and beyond to satisfy your needs. My specific need was for extra cookies in the evening snack (not that I needed them, I was just greedy), and if one aide satisfied such a selfish need, then every aide from that night on would automatically give me the same every night. But it's not about spoiled brats like me. Retirement home residents are mainly made up of people with dementia and Alzheimer's, and when they're not being combative, they're staring at the walls. But people you might call no-hopers got plenty of staff attention. I couldn't do this with those people, but the staff is dedicated. And when you've looked around a bunch of retirement communities, they all look the same. You really have to see them between nine a.m. and six p.m. So let's give a big hand to the people who work there. Staff Nurse Andrea and her afternoon/evening crew, and Staff Nurse Jane and her morning people, including Ms. Boom-De-Ay (sorry, in-joke there). I can't think I've met a single person there who I thought should be replaced by someone with a better attitude. There's plenty to do, but of course most of the people there love the old folk's staples like bingo and old-fashioned music. But Jane, the Activities Director, along with her staff, have a whole host of things going on. While I was there we had a visit from a guy who brought along a whole bunch of exotic animals, including a sixteen-foot Burmese python, a smaller snake, a rat, and a whole gang of more cuddly creatures. Almost all the residents watched and stroked the beasts. To give you some idea of how the staff cares, I had an appointment at a hospital on the day when the lift broke for a couple of hours. Donna, the Unit Manager, not only apologized profusely, but called the hospital to say I wasn't coming and fixed up an alternative date and time - all without asking. Although AV keeps its residents on the floor that their rooms are in, many people can roam around. I'd often go down to the sun deck and work on my tan, while watching cardinals at the bird feeder and squirrels athletically swinging down to get to the seeds first. This used to be my favorite place to avoid Jimmy and Colleen of the Therapy Department, but they found me in the end. What's not to like? Not much. In order of annoyance, from least to most: The elevator is slow and unreliable, but it's better than some I've seen and a replacement would cost a million dollars. The food is good by residential home standards. If you like old folk's comfort foods, it won't be too bad. The lack of Internet: Not total, as you could pick up poor signals from someone's network a hundred yards away. And the worst point? The lack of reliable hot water. Quite often you couldn't shower because the water was barely above cold. They should do something about this as soon as possible. But in spite of these faults, I'd go back if I have to.

One of the only all-female outpatient programs. Incredibly supportive community from the inside and…read moreout.

I attended this Intensive Outpatient Program for several months. In the beginning, the program was…read moregenuinely helpful. The targeted psychotherapy was meaningful, and the structure of having a place to go several days a week provided stability during a difficult time. For that, I am grateful. However, as time went on, my experience changed significantly. The group sessions became increasingly focused on substance abuse rather than mental health, which did not match my treatment needs. I also noticed a clear difference in how staff interacted with participants. Younger women who did not question the clinicians or challenge any approaches seemed to receive more attention and support, while those who asked thoughtful or critical questions were often overlooked. This dynamic made the environment feel uneven and less supportive. I also want to address a phrase I saw repeatedly in online reviews: "Luna saved my life or my clinician saved my life." I strongly disagree. Only you can save yourself. A program can offer structure, but it cannot do the work for you -- and it certainly did not "save" me. Another issue I observed was the attitude of some -- not all -- clinicians. A few seemed to believe they were the best in their field. But if that were truly the case, it raises a fair question: would they be working here? Confidence is important in clinical work, but dismissiveness or superiority does not create a supportive therapeutic environment. I also realize this is a business, and businesses need to make money. But over time, I noticed the focus had shifted immensely from providing genuine clinical help to prioritizing profits. That shift was reflected in the way decisions were made, how patients were managed, and how billing was handled. There were also administrative and communication issues that became impossible to ignore. I repeatedly asked when I would be stepping down to half day sessions and was told to "keep showing up" and that I would be informed when the time came. Months later, I was suddenly told that I had already been considered half-day for some time and would officially step down the following week. Despite this, my patient portal continued to show billing for full day sessions and still does. This leads directly to one of the most concerning parts of my experience: questionable billing practices. Being told I was half day while still being billed for full day services is not a small oversight -- it is a serious discrepancy that raises concerns about accuracy, transparency, and how patient billing is being managed. Shortly after stepping down, I was asked to set an end date for discharge. While I understand that this is a temporary program, I felt pressured into choosing a date even though my insurance clearly still sees a need for treatment. If insurance is still authorizing care, it is unclear why I was being pushed out rather than simply continuing until coverage naturally ended. Many people came and went during my time there -- often because their insurance stopped paying or because their jobs could no longer hold their positions. None of these reasons applied to me. Yet I still felt rushed toward discharge without a clear clinical explanation. While the program offered structure and early support, the ongoing issues with communication, questionable billing practices, staff responsiveness, clinician attitudes, profit driven decision making, and discharge planning ultimately overshadowed the positives. Based on my full experience, I cannot recommend this program in its current form.

If you're white, you'll probably be fine, but if you're African American or don't mind being…read moretreated poorly, then go ahead. I had an awful experience--she took $30 just to tell me I was wasting my time. She brought me into her office only to say she wasn't going to help and couldn't help. She was incredibly rude during the whole interaction. Definitely not professional and certainly not nice.

Dr. Dipti has been my physical therapist for the past six months as I recovered from a hamstring…read moretear and worked toward returning to wrestling. When I started PT, I wasn't sure if I even wanted to compete again. But through consistent, well-tailored sessions, Dipti not only helped me rebuild my strength and mobility--she also helped me reconnect with my love for training and competition. Her professionalism, encouragement, and clear expertise made every session productive and focused. Every time I left, I felt like my mind and body were healing, even on hard days. Dipti's presence is incredibly peaceful, and she has a natural ability to make you feel at ease. She's a natural healer that listens to her patients and tailors every session to their needs. I'm grateful for the progress we made and highly recommend her to anyone recovering from injury.

Owner seemed to choose this career randomly. I provided my health insurance info before I arrived…read morebut they didn't tell me to the end that insurance wouldn't cover my treatment. Not sure why not since I was fully covered at the great place I tried next in Wellesley

The best, fixes my lower back, shoulders and neck. Tried for years couldn't find relief until I…read morewent to Acupuncture Atelier