Awful customer service. 25+ year VZ customer here. Looking to replace my 14 Pro Max. Went in…read moreto the Ponce store to see new iPhone Air. As I entered store and approached the new iPhones, customer service rep seated on a stool yells across store to me "sir, we don't have the new phones in stock - you'll need to order one even if you see one you want." The display phones are fixed to the display. Couldn't get a sense for the size difference between Air and current phone, so I checked out the cases......the case size is the best comparison anyway, given I'll put the Air in a case. Same rep, still seated on the same stool she was on when I entered store, yells across store "sir, don't touch the cases.....they're there for display only"........I explained my objective - I was comparing phone sizes. Her response: "You'll need to go the Apple Store". I walked out of store. She never moved from her stool and went back to focusing on her own phone in her hand.

The Chamblee location, Victra Wireless, has an employee * Lori * who gave me exceptional service…read more Her kind heart assisted me at the last hour, and I left the store ( 1st time there ) calm, and confident in the resolution. I am extremely grateful for Lori! Thank you! ​

Great Location to get your phones repaired at. Boss will always work with you on a discount for…read moreyour needs. Love the Free Screen Protector Promo also. Keep up the good works y'all.

I asked a number of businesses for a quote for replacing a screen for my cell phone and cell phone…read moreunlock was the first to respond promptly with a very good quote. Our discussion was great and I highly recommend this company.

So, I walked in at 650 and closing time was 7pm. They were ready to leave. I just needed a SIM…read morecard and a plan. I walked out with a new phone which cost me less. They were very nice and accommodating and still walked out the door at 7pm

From the owner: Discover the smarter way to get all of the high-end devices you want and the network you need, for…read moreless.

Curious to know which location does Verizon use because the young lady had to use my personal Wi-Fi…read moreand was all on my garage and not in her truck, something was sketchy about the whole appointment today she came out early Something just wasn't right

My grandson's iPad was completely fixed with new screen. It looks brand new. Took about a week to…read moreget it back but was worth the wait.

Did you know T-Mobile has Internet? They do, and it's somehow worse than your local provider, which…read moreI frankly hadn't thought possible. If you don't have a T-Mobile number, please be aware that the easy setup that they assure you that you can do on your own isn't available to you. Instead, you'll try the chatbot. Eventually, they'll let you talk to a real person. Then, that person will tell you that there is no way to set up your Internet and take advantage of the offered promotions on streaming services if you don't have a T-Mobile phone unless you call customer service. That's when I asked to cancel the thing I'd purchased about 20 minutes before. They can't cancel via the chat. I have to call in. I hate that, and part of why I'd opted for their Internet was because I wouldn't have to call customer service. But I do. Because I don't want the equipment being shipped to me. I talk to a rep who is very nice and assures me that he has solved my problem, and I'll have an email in the next few minutes confirming. When I hadn't gotten an email after 20 minutes, I try to check myself, and their system still shows it as ordered and pending shipping. I return to the chat and ask them to verify it was canceled, explaining that I don't have the email. They check. It doesn't show as canceled on their end, but they assure me that it's okay if it gets shipped out because I can just refuse delivery from UPS, and a refund will hit my account 10-15 days after it is returned to their warehouse. That doesn't work for me because UPS is going to dump and run, possibly not even at my door, so this doesn't work for me. That means I have to take time out of my day to drive it to a UPS store, for something that I tried to cancel 15 minutes after I ordered it, that I was assured was canceled. I tell her this and warn her that I'll be contacting my bank. She insists there is no other resolution, so I ask to speak to a supervisor, thanking her for her help and explaining that this is not reflective of her customer service but rather that I think a supervisor will be better able to assist me (we all know supervisors have more authority and can do things their staff can't). She refuses. I ask again. She refuses again. I explain to her that I'm not going to pay for anything that gets shipped to me since I have very clearly and repeatedly explained that I don't want it, and she tells me that she's sorry for my frustration, but there's nothing they can do unless I call again. Am I going to call again after leaving reviews where people can read about my epic journey and think twice before getting stuck dealing with T-Mobile? Yes. I'm hoping somewhere in hour two of this, I'll be able to get someone to actually cancel my order. Am I expecting them to actually help me? Not really. I suspect that they make this difficult on purpose in order to prevent people from leaving. They don't have to worry about providing good service for customer retention if they make it functionally impossible for you to cancel. ETA: I decided to try calling back later, since she had told me it was likely canceled and would show up in the system later. After being forced to wait on hold for another 30 minutes, I spent 30 minutes talking to a customer service rep who mostly left me on hold and then transferred me to Sales. Where they informed me they can't do anything because in the three hours since you've ordered, much of which I've spent on the phone. I requested a supervisor, and after repeatedly stating that is what I needed, I was told I was being transferred. That's when my call got disconnected, and now I'm on another 30 minute hold, trying to reach someone to get them to do something for me that they have assured me they already did.

Came In to buy a iPhone 17 pro max because this was the closest place available. And when I tell…read moreyou me spending over 1300 dollars for a phone I got the rudest customer service. The manager who name is Shannan told me I needed to pay cash which I never been told that before. Did not want to help me go through the app to purchase the phone. Kept trying to sell me a iPad but didn't want to make sure I purchase a brand new iPhone. Ask for help and just got non nonchalant attitude very arrogant. Just all in all bad customer service for a paying customer.

The item that I purchased didn't meet my standard. However, when I returned it...It took a very…read morelong time. Kimberly got on it and handled the situation very well. I really appreciate her. Two other people asked if I was okay and was willing to assist. Value is good.

This place has a really cool layout. You can pretty much…read moretell where everything is in the store with their huge signs hanging throughout the store. The selection was pretty big from what we saw. With a nice range of variety. There were staff members about the store who asked if we needed any assistance. The prices seemed reasonable. I would definitely come here to check out the selection if I needed something for the house.

Had an emergency issue with my laptop, suddenly not powering on…read more Brought it in and was informed of a $75 diagnostic fee that would be included in the repair price. They could not guarantee that I would get it in less than a week before my travel time however, I got a call a day after dropping it off that it was ready for pick up and it was a motherboard issue. I was very pleased for the prompt turnaround, and it was extremely cost-effective, and as promised, the diagnostic fee was included in the total cost. Quincy helped me out and he was really great and patient and even waited for me to leave the office so that I could pick it up on the way home from work. I will be back with my other laptops to get diagnosed and repaired!

Great service! Imprint repairs had my phone like new again in no time. This is my go-to screen…read morerepair shop. They also repair tablets and some laptops as well. Imprint Repairs sells accessories like phone cases, air pods, chargers, etc., which aren't really out for display, but just ask about them.