Where do I start?
I live out of state. My sister passed away and because it was an emotional time, I used the first funeral service that I called. My sister and I grew up in Lindenhurst, and we passed this business every day on the way home from both Lindenhurs Jr and later, Lindenhurst High School. I had her cremated, and although I flew up there, I requested that her remains be sent to me via priority USPS so I didn't carry them with me through the airports. The manager there, John, assured me that it was law that a signature be required to receive the cremated remains. I received an email from Eileen R., stating that the remains were shipped. She also left a voicemail stating that "And just know that it came out to be a total of $95, so you should be expecting that bill in the mail when you receive it." Now, I had already paid the extra $105 in my total bill of over $3k, as John stated, for the signature-required priority mail service. The fact that they overcharged me didn't bother me, as long as the service was done. Well, two days later, I saw that my mailman dropped my beloved sister's remains outside my door, on the ground, like some common Amazon package. This caused an extreme amount of distress for me, and after crying for a long time, I called John and told him what happened. He again told me that it was law that the remains required a signature and blamed the mailman. Before calling my local post office, I searched online. It is true that USPS requires the sender to send cremated remains with a signature required. I called the main number for USPS and explained what happened. The agent kindly let me record the conversation. She searched and found that the sender, Eileen R., had waived the required signature. WHY? Why would she do that knowing that it would be emotionally destructive to a grieving person to see their beloved one's remains lying on the ground? Whether it was done maliciously or carelessly, I am still filing a lawsuit against this business as well as filing a complaint with the NY Dept of Health (who is in charge of funeral homes). In my life, I have never felt such anger towards a compan as I've felt towards this one. I paid extra for the service. There was no reason for them to have waived the signature requirement. I tried to speak to the owner, but John said he wasn't there. I hope the owner knows what's going on there. If he doesn't, he will soon find out. read more