Extremely rude and useless ladies! Second time this happens to us with the lady up front. We walked…read morein, and the first thing she says, "Do you have an appointment?" No, Hi or anything. Extremely rude! We booked a vacation back in 2017. Whoever helped us then was great! But since then, we have attempted to book with them on 3 other occasions, and we get the same response there are no hotels available. Like, really ?!? How is that possible Felt like we were bothering them, and they wanted us out asap.#GARBAGE

Gail at Camelot was an incredible help on a complex trip. Their experience made all of the…read moredifference. The trip was great and there was no way I could have done it on my own.

Took a tour through Illinois International Travel of New York City and it was amazing. Our tour…read moreguide Vanessa was delightful. She was so organized and made every day fun and exciting. We would definitely take another tour through this company. Pricing was great and we could not have asked for anything different.

I went to this travel agency to get information about a trip to Italy this year. I called prior to…read moregoing in to make sure someone would be in to discuss a trip because it was during the holiday week. Well, I got there approximately 1:30 and come to find out no one was there to help me. One woman said she would try but all she did is give me some books and said she would have Lisa call me. She left Lisa a note with my name and phone number. She told me Lisa would call. Well, Lisa did not call so guess what I went to another agency and I am at the stage of booking my trip. I would not recommend this place there is no customer service.

The Belles have access every sort of travel experience possible - which makes it all the more…read moreamazing that they took the time to understand me personally so they could create exactly the right cruise for me. They even helped me understand where to save when booking so that I had more spending money, and they were full of insider tips. They are wonderful people to work with!

From the owner: As Architect's, Lynn and Rob are experts planners. We have teamed with all major cruise lines to…read moreprovide select, like-minded, Travel Consumers the best value in their Cruise Vacation Experience. Working with us you will learn how to "Blueprint" Your Cruise Vacation, and "Travel Like An Architect".

Overall, while the price is substantially higher now than it was back in the 90s, I am happy with…read moreAAA. I have only needed service a few times over the past decade+, but it's good to have just in case. The office in Rockford is setup well and there is always someone who can help. I like that I can still get actual maps.

I had a flat tire, which I discovered at around 6 pm on a Saturday. I called them right when I…read morenoticed this and was told someone would be there at 8:16 pm. By 9:30 pm, I realized no one was coming. I called to ask them to have someone come in the morning. Luckily I was able to stay the night at my location (I was at work). I was told someone would arrive between 8:30-10:30 am. No one came. I called to see why. They said they called me to ask if I still needed service. I had no missed calls or voicemails. Also, there was no indication of service not being required. I was then told I'd be put on a priority and someone would call me in 20-30 minutes. An hour later, no one called so I called them back. After being on hold for 30 minutes, I was told someone would arrive in 45 minutes after being approved. I received a text saying they would arrive at 1:16 pm. 1:16 arrived and no one was there. I called the towing company that they were supposed to send directly and the person there told me that they called him about pricing and never called him back to schedule him, nor did they tell him my name or location. I figured out how to get home with the help of a friend and later that night, AAA called me at 9:30 pm while I was going to bed to see if I ever got service. This was TWENTY-SIX HOURS after my original service request. If I had not figured out myself, I would have been sitting on the side of the road for over an entire day before anyone checked to see if I received service. I spoke to a supervisor and requested a refund for my subscription since it was a waste of money. I was told to call back on a weekday to receive the refund and a note was put in my file. After being transferred between at least 15 different representatives (including 2 from states I don't even live in), I ended up on the phone with someone who was not responding or speaking with no hold music and eventually the call disconnected. I gave up and am disputing the charge with my credit card company because this service is a SCAM. It is a waste of money and creates more of a hassle than it did help me at all. I would have been better off trying to fix my tire myself in the first place. I did not want to leave a bad review, so long as I could have the issue remedied, but it was near impossible to get ahold of anyone who was able to do this. DO NOT WASTE YOUR MONEY ON A SUBSCRIPTION TO THIS COMPANY. Don't even waste the storage space on your phone to download their app, it is also useless. I don't understand how a company whose sole role is providing roadside assistance is incapable of providing roadside assistance. Thank god I was in a safe place or this story could have ended up much more horrifically than an angry customer.