The manager, Greg, was great! I found him polite, clear and responsive- and prompt in his…read morecommunication when answering my many inquiries while we narrowed down our choice. Ultimately, we chose the Escape 35. It's beautiful and toasty. We used our own contractors for gas lines and electric which was the only glitch in the process, but I worked through it and we love our new insert.

Pretty much everything went real well. Our gas insert works great. You were very impressed at how…read morewell you coordinate all the different parties that are needed to get a gas in it installed when we had questions. Our questions were answered promptly whenever we reached out the response was always almost immediate. I would highly recommend fire element along with architectural fireplaces. And also your plumbing company, CRN was great. Thanks again, Brad and Noreen Gilliss.

Great service and very informative when buying a stove, but hard to get them on the phone sometimesread more

Quick response on service call request & arrived on time for appointment and follow up. Very tidy !…read moreAnswered questions on operation of gas fireplace. So easy & nice to work with.

Jesse and his team provide excellent customer service. They are conscientious and considerate and…read morewill provide great feedback on your wood-burning practices to make sure you keep your home safe and well-heated in the cold months. Do yourself a favor and set up a regular chimney cleaning schedule with Pilgrim Chimney Sweep.

Jesse and company are amazing!! We are having issue with a new gas hookup and they were able to…read morecome out right away to check and clean out chimney. They are super knowledgeable and took time to answer all of our questions. Save your time and effort and call these guys first. I will recommended them for any chimney job!!

Megan helped me with my purchase of a Blaze King wood stove insert. She was very thorough with all…read moreof the details regarding the stove and answered all of my questions and concerns. John, John and Benjamin took away my existing stove and installed the Blaze King. They were all very polite and professional. They answered all of my questions and explained how to use the stove. I am extremely happy with my new stove and the service that I received from August West.

Ordered 2 fireplaces and 2 grill from them. Installers of the grill were caught on Ring doorbell…read morewatching adult content videos making lewd comments. Given how long it took them to install the grill, hood and cabinet they were getting aggravated about it and were making nasty comments about their job and how they didn't care if they would damage the cabinet and grill. Really nice to hear how good care they take ... One fireplace still needs to be fixed because the air intake doesn't seem to work. This fireplace was installed in a new construction. The store found this particular fireplace after I wanted to order a different one. Fair enough I thought, they are the professionals. Upon installing the bolt that holds the guillotine door during transport was not removed so the door would not come down. Meanwhile the contractor had framed and boarded the surroundings of the fireplace. The 4 side openings for ventilation had to be opened to install the registers and at that time there would be access inside the fireplace to remove the bolt so the door could close and the fireplace could be used. The openings were made in APRIL 2024 and I informed the store that they could come out to remove the bolt. There was an active text conversation with the owner about coming over the next Monday but he never came. We're end of OCTOBER 2024 now and nobody bothered to come over. In April we looked online and managed to do it ourselves. In July there was an email asking if the inside of the fireplace was accessible to remove the bolt. Email from the same person who was told back in April that he could come to do it and answered that he would come the next Monday. Then out of the blue they send the bill for the remainder to be paid despite knowing that they never came to resolve the issue. When we told them on April 8th that we had removed the bolt ourselves we mentioned how the air intake of this fireplace is not working. The controller in the front of the fireplace is supposed to turn and left and right but it is not moving. This issue is still not resolved and nobody from August West has gotten in touch about it. We are now talking to the manufacturer how to solve this. The "ceiling" tiles inside the fireplace have fallen out at this point and this was also brought up end of Sept when we asked AGAIN about the air intake. The lack of customer service is UNACCEPTABLE !!! The customer should not have to do all the research or get in touch with a manufacturer to get their help. The ONE star is even too much for this business.

Very Bad Experience! I would NOT recommend. especially…read moredealing with the 1/2 owner Jim, He's one of the 2 owners. Very unprofessional. disorganized,rude,and short. make sure you do your research before locking in on anything with him.

I appreciated these guys and all the work that they did to get the exact right gas fireplace…read morereplacement and log set. Their absolute desire to have a happy customer is well appreciated. They did a great installation on the gas unit. And then when the incorrect set of logs arrived, they were happy to swap out and to replace with the correct one - free of charge. The installation guys were great quick thorough professional. And the office managers Len and Jim, as the backbone of operation, were great as well. Thanks to you all at Plymouth Fireplace!!!

Everything went well from start to finish. Woodstove and Fireplaces I would highly recommend. The…read moreinstallation went great. We are very happy with our pellet stove.

I would avoid this company. I went to their show room and met with one of their people. He did a…read morenice job showing different types of wood stoves and explaining there operation. However from that point on everything went down hill. I told him I would call in a week or so and finalize a deal. A week later I called and told him I would like to order the stove he showed me. He explained prices went up but he would honor original price he quoted and also said he would send someone by to look at chimney. I waited weeks and no one showed up. Called back and spoke with someone else who had no clue about the transaction and suggested I send pictures and basic information along to sales at their email. I did so and again didn't hear back from anyone. I called a week later and was told the guy I spoke with was out on vacation and would be back that Tuesday and he would return my call. Guess what no return call. I called one more time and got yet another person who would not honor the original price and asked all the same questions I've already answered several times before. As much as I would love to buy a Lopi stove it would not be from this group. Stay away from this group

A wonderful experience from my first phone call to the installation of my first chimney cap. I…read morecouldn't be happier!!!! Thank you everyone.

Sandwich came out to replace the chimney for our hot water heater. Their reputation preceded them…read moreas they came highly recommended by several people in town, including our property manager. They installed the replacement beautifully, for a reasonable cost, with great communication, care, and integrity. Can't recommend this small business enough. Thank you!

Recently my chimney was damaged from a storm on December 19th extremely high winds and heavy rain,…read morethe wind was so strong it lifted the metal insert in my chimney and removed it w/ the bricks still attached. I immediately took to the internet to find a high-quality specialist w/ a 5* rating and reviews to back it as I had installed a high-quality metal roof installed 8 years ago by interlocking roofing at the time the cost was $ 35,000.00 now that same roof today would cost approx. close to $ 100,000.00 so I needed a professional with knowledge with working w/ a metal roof that looks like slate. and wanted to do the proper assessment of damage cost etc. prior to placing a claim w/ my insurance company. As that would give me a good idea of cost repairs what would be involved as it would be a lot different than dealing w/ your normal asphalt roof where they could just go up on the roof where in this case you cannot. You would either need a lift or specialized staging set up as that come at a higher cost. in order to not compromise the integrity of the metal roof and to avoid liability, so I needed to do my do diligences in getting the right company to assess and do the job once the claim was put in. Because it was the weekend, I filled out the information online and in less than a 1/2 hour, I had a response from Brian from Safe Sweep Chimney. Extremely professional and set up an appointment on the 30th of December to come out and assess the damage. Now I had a professional I then went online and filed my claim w/ Amica who I have had for many years and are the Best of the Best when it comes to insurance companies, after filing I was notified that I was assigned a claim representee, and a claim person would be coming out on the 31st of December, so now I have done what needed to be done. Now as stated Brian showed up like he said he would at the time he had stated and was here for well over an hour did a complete assessment, cleaned the chimney and the fee was very reasonable of $ 300 as stated during our first conversation. and wrote up a report in his findings. During his time at my home Brians communication was in terms that I could understand and the process that would need to take place, and yes, a specialize staging company would need to come out and set staging w/ stairs in order to not compromise and damage to my roof but also for the safety of his employees. and the roof would have to be tarped to avoid any scratching etc. Brian also asked me if I had ever had the chimney ever cleaned, I told him no, that I had been told back when I purchased my home back in 1978 that because I didn't have a fireplace it was necessary, that may have been the case back then only to find out not to be true, to my surprise. the cleaning the chimney is one of the things Brian insist should always be done regardless this way it ensures the integrity of the bricks and shows if there are any cracks etc. that can be repaired that can avoid any future expensive cost down the road and avoid any carbon monoxide from seeping into your home. This to me is what sets Brian apart from other his willingness to take the time to educate someone like me of the dangers that could arise, as Brian put it, though it is a costly repair that it's his job to make a homeowner aways of any hazards that could arise in the future, regardless of whether I went with him or not, That was all I needed to hear, I was relieved in knowing that hiring Brian would be another one of those best asset's I would be investing in knowing the job for one would be professional, two I would never have to worry about it again at least not as long as I remain in my home. one of the best choices I could have made by doing my homework and not just hiring anyone, and the second-best thing I ever did was having one of the best insurance companies to protect me with my Home, and Auto and Liability Insurance, Amica I could be happier w/ my decisions and I urge anyone looking for reputable insurance company, reputable Chimney expert call Brian, at Safe Sweep Chimneys as well as Amica, oh one last thing to Brian's credit, who in today's world does this. Brian made it a point to call me the next day to see how I was doing, knowing how frazzled I was and to insure me everything would be alright. but was more concerned about me as a person. Sure, made me feel a lot better. I can only say Thank you Brian, so much appreciated the time and care you took to spend w/ me the day of my crisis. Joseph St. Jean

We recently bought a home on the cape and wanted to have our chimney cleaned and inspected. Brian…read moreand his crew came and did a fantastic job. They covered my living room with tarps and left my living room spotless. The outside of the chimney needed more attention, and Brian gave me a few options which were reasonable. We picked a date and Safe Sweep showed up on time and chipped away loose stucco and repaired my chimney like new! I would highly recommend Safe Sweep Chimney. Karl H

These folks always do exceptional work on my gas fireplace. Their schedule is usually flexible and…read moreI can get them within a couple of days if I really need them. I find that their price is competitive and a great value for the service. I would highly recommend this company when it comes to utilizing them for your gas fireplace needs.

The Stove Place II Harwich Port, MA…read more My wife and I (Orleans, MA) had to replace our gas fireplace insert recently and The Stove Place 2 (in Harwich Port, MA) was highly recommended to us by several people. Although we initially thought our old gas fireplace simply needed servicing, it quickly became apparent that a total replacement was necessary. We visited The Stove Place 2's Harwich Port shop and spoke with Jeff, the owner. Jeff is a plain-spoken, straight shooter - the only kind I want to work with. He advised us on the models most likely to fit our current firebox, and what our installation options might be. Jeff really knows his business, so we were quickly able to choose the best solution for us. The people we worked with for the actual installation - Jeff, Bob, Dave, and Kent - were fantastic! I do not say this lightly, as I am a fairly tough critic. In short, they did what they said they would do when they said they would do it, and they did it well. Pricing was more than fair, and the customer attention was incredible. That's getting harder and harder to say that these days! Bottom line, if you live on Cape Cod and your fireplace (gas insert or otherwise) needs attention, you owe it to yourself to contact The Stove Place 2. I don't write many reviews, but I mean every word of this one - take that as my highest recommendation.