I never received an email and I've been waiting!!!! Regardless, you can't return any of my numerous…read morephone calls?????????? How about referring me to someone who could help?????

Show up On time. Pilot replaced and cleaned up the burner. Very professional. They left the…read moreplace clean.

My husband and I live in NH and we have purchased two Mendota gas fireplaces from Chelmsford…read moreFireplace Center. The sales department was very helpful however the service department is unable to service NH fireplaces. The service department is not able to answer calls so you do have to wait for a return call. I had called and had to wait days only to hear that they never got my message. I did call the owner, Corey, who called me back and heard my concerns around the service department communication. I will say that every person that CFC has been sent to my house was courteous and knowledgeable however getting in touch with them to schedule a visit was more effort than expected.

Terrible customer service. I called to ask about a fireplace for our porch. I was given a number to…read morecontact their estimator/installer - made the call and was told to text. Sent the text and never got a response. Waited three days, followed up and was told "on the way now". No showed. Waited two weeks and called the shop again, only to be placed on hold, and then told to call a different estimator/installer. They won't even schedule for you. Sales office showed zero desire to even attempt to make a sale. What's worse, the person on the phone didn't care that I had been ghosted by the very person they asked me contact to schedule. If you are looking for a business that actually wants to provide the service you need, this is not the place.

Had the opportunity to visit this gem of a destination held by the kindest shop owner. All your…read morefireplace needs, and more, are covered here!

Amazing selection of chimney hardware and period lighting. A great find for anyone who loves…read moreantiques.

When my 20 year old Mendota gas fireplace insert failed, the company that had sold it to me told…read moreme that parts were no longer available and I needed a $7,000 replacement. I then found John through recommendations, and told him the symptoms. He had someone here one week later who knew exactly what the problem was and had the replacement parts with him. Alex knew exactly what the problem was and fixed it within one hour, cleaned up the mess from 20 years use and it works like new. The cost was around seven hundred as opposed to the seven thousand that a new one would've cost. A wonderful operation and I am thrilled with the result.

John Devito should have 100 stars for a rating. Not only do they provide exemplary service ..2…read moreyears after my service, I was having an issue with my fireplace. John contacted me first thing in the morning with an explanation what was going on with my fireplace, and no need for a service call. Not only are the prompt, & reliable but it is a pleasure doing business with. Thank you John! Jill Corwin

I needed my basement floor and lower 1/2 of walls to be refinished. Stefano had done another job…read morefor me outside, and this project was done just as professionally and well as the other job. He was quick to come see the job, prompt in providing an estimate, patient when I didn't respond right away. He insulated the walls, put a rubber liner under the new tiles to keep moisture from seeping up, and added a really nice detail of molding. It looks great. The quality of materials used and the visual appearance is great, better than I envisioned. I have found Stefano and his crew are very professional, respectful, and careful. I highly recommend Stefano Torcasio and his team from my experience with this project and a much larger renovation of an underground garage, with masonary wall and stairs.

A large branch from my neighbor's tree smashed a stone retaining wall in my backyard. Stefano came…read morequickly to provide an estimate, which was the most reasonably priced of the 3 I obtained. I asked him to delay making the repair because another tree branch was threatening to fall, and I didn't want anyone to get hurt. It did fall, and then his company came and did an excellent job. They also made some long overdue repairs to stairs from the lower to the upper part of the yard and to the cement on top of the stone wall. I highly recommend this company!

They never came back and finished my job. I was very disappointed in them because they were so…read morenice

Misleading information, not customer friendly. Not knowledgable and unreliable. Came over,…read morediagnosed problem with chimney, charged over 150. an hour and never got back to us with the solution they proposed. Made appointment and cancelled it at the last minute for the installation.

We are absolutely thrilled by the quality of work, the professionalism, effort and courtesy of the…read morestaff at Sweepnman Chimney! From the moment I met the estimator Stan, I could tell by his professionalism and willingness to answer any and all of our questions that we were hiring a winning team! Meghan and Natalie at the office were always courteous, timely and extremely helpful with all the scheduling, billing and questions we had. When it comes to workers.....well, I don't think you could ever get a better combination than Chris and Anthony. From start to finish, these guys were at it all day long. They were always friendly, courteous and willing to answer any questions we had. From the massive staging construction, the crown and brick removal, to the beautiful rebuild and complete waterproofing of our chimney...these guys were extremely efficient and worked very well together....it was impressive to say the least. The color matching of the new brick and mortar to our existing is incredible. The craftsmanship and quality of work is second to none! The cleanup was impeccable and we even got a beautiful report with construction pictures to keep for our files....you can't beat that! We will definitely be hiring Sweepnman again for any of our chimney needs.

Very expensive. 2 very young kids showed up to sweep my stove liner. Then one says that I should do…read morethe boiler flue as well. I considered it thinking he already looked at it. When he looked at it, he said "oh no, can't touch that". Meaning, he was ready to upsell me before he even looked at it. This company has nice shiny red trucks. Who do you think pays for them? Watch the upsell and get multiple quotes.

Good people nice family own business. They know what they do when they know what they're talking…read moreabout. They were prompt efficient, and would recommend.

Good experience with Ben from Northeast Chimney Sweeps cleaning my fireplace flue which was…read morestarting to smell. Took a little bit of time to get on their calendar, but all chimney sweeps seem pretty busy.

This company is the BEST! By far. Thank you very much to Ryan Lapinski and his group- and the…read moreentire company. We had our hot water tank go and a basement covered with water--- on a Saturday night.....We were pumping water and frantically calling companies. A couple of places answered our call but told us that the unit would need to be ordered and install would be 3-5 days. We were told that "no one has that tank in stock". Then we found New England Gas Systems and Ryan. We texted pictures of the tank and #'s to Ryan and within minutes he confirmed that they had the tank we needed- in stock....Ryan and his team arrived AT 8 AM SUNDAY MORNING to remove the old unit and replace the tank. The floor was literally still wet and they saved the day. Thank you very much Ryan & New England Gas Systems!!! -Kevin

Lost gas hit air furnace last Sunday afternoon. Called this company and a human being answered. I…read morewas told he would contact on call tech who would get back to me. Heard from tech and he was at house within the hour. Diagnosed problem and advised the part wouldn't be available on Sunday. The part was difficult to chase down as it had to be ordered. The tech kept us in the loop daily and the part arrived for early Wednesday morning replacement. This company was professional,reasonably priced and maintained contact. I highly recommend them.