Excellent service. The employees are so nice. Nice selection of shoes and incredibly happy with my…read morepurchase.

Great personalized attention!! Really knew how to fit shoes for my mothers feet with toe amputation…read moreon one foot. They were patient, understanding and offered great options for shoes that she liked and didn't hurt her stump. Definitely recommend!!

My daughter and I needed shoes. And this is one of the only shoe stores (that I know of) in…read moreSpringfield. I enjoy the environment when you walk in and walk around window shopping for shoes. Some of the staff are very helpful and attentive. One gentleman hosted a 10 minute sale in the store and he was the most helpful out of all the employees I spoke to the day we went shopping here. The price of shoes is more than reasonable and so far the quality is good. The only two issues I had were: 1. The bathroom (women's) doesn't have a changing table for little ones. We ended up going next door to Target. 2. Some of the staff were not as attentive as they could have been. During our visit, there were at least 10-20 people in the store and two of the employees at the checkout stands were just chitchatting as a woman was standing in front of them waiting for them to finish their conversation before trying to ask for help. If you've worked in retail then you know how to pause a convo, help customers first, then continue that conversation when able. This isn't a major issue but during a rush, it's more noticeable. This store does carry some shoes in wide sizes. Most may need to be ordered though. Other than those things, this store is helpful. Kindness: 4 out of 5 Getting help: 4 out of 5 Cleanliness: 6 out of 5 Finding what you're looking for: 4 out of 5

I popping in here hoping to get a set of pink wedges to go with a dress for a wedding…read more.. There were rows and rows of shoes. Helpful staff. Alas no pink shoes - i was in the wrong season, but i did get some amazing shiny red strappy wedges for a mere $5. So my color pallette for the event changed, but i had some great shoes that wouldn't fall into the grass at the event! Lots of shoes and options. Definitely pop in and get yourself some shoes.

It has been some time since I stopped in and saw Holly (the owner) and bought new boots. I needed…read moresafety toe boots for chainsaw work. Crowe boot and shoe had several choices and Holly made me feel comfortable while finding the right one for me. I tried a few and then Holly suggested a couple I was not considering. I have learned to listen to the experts when in doubt. Holly actually listened to my wants and needs and picked a perfect fit boot at a lower price than I was looking at. I ended up with a wonderful boot that has outperformed my expectations. Even in the cold Illinois winter I was comfortable and safe. These Irish Setter safety toe boots are a little heavy (nearly all safety toe boots are) but not so heavy that I can not wait to get them off. My back does not ache at the end of the day of cutting wood. Bottom line... expert advice that listens to your needs and finds the right fit fir you. Your needs and wants was of greater concern than selling you a higher priced item. Holly wanted me to be comfortable with my purchase and it really showed. Buy a quality item and it will take care of you. Now, quality boots comes with a higher price tag but that quality means long use, less pain, and less boots to buy in the long run. Thank you Holly, I love the boots and Kathleen said why did I buy slip ons??? I told her Holly made me buy them. LOL she thinks they make me look like a farmer... She is kind of right (she is a woman) I am a man and am rarely right. That is why I am right because a very nice woman said to buy them and all married men know that women are always right...

Great folks! Customer service is outstanding, prices are very good. Plenty of choices. I've been…read morecoming here for three years and but all my work boots here!

Great place to go for shoes in town. Good selection and the staff is always very helpful. If the…read moreshoe is not in store then they will order it online for you free of charge. Also very helpful with trying to save you money and getting you the best deals possible.

From the owner: Famous Footwear is your place for athletic, casual and dress shoes for the whole family from…read morehundreds of name brands. It's a one-stop-shop for women, men and kids for brands like Nike, Converse, Vans, Sperry, Madden Girl, Skechers, ASICS, New Balance and more!With more than 1,000 stores nationwide and even more selection online, Famous Footwear is a leading family footwear destination for the famous brands you know and love. Check out the Famous Footwear website to pre-shop your local store's assortment, browse web only styles and find more than what you'll see in stores.Join Famous Footwear Rewards and earn points with every purchase, get exclusive coupons, get free shipping: both online and to-store. Find your next pair of shoes today!

I'm a total fan of their customer service, experience, willingness to go beyond the explanation of…read moretheir product and patience with a woman who talks too much. No not me that was Mama! :) They were lovely helpful and just what I needed. I was looking for inserts to help my Plantar fasciitis. The workers thoroughly explained after hearing of my concerns and descriptions of my issues. Helped me try on several items and helped my Mama as well who's a talker and believer in true orthopedic items. I now am a believer too as my purchases have helped me feel better. Be prepared to spend money but know what you want, do some research and go in with questions. They'll get you moving. They also have shoe repair and carry high end long lasting shoes.

Josh and his team were incredible. Definitely 5 star Customer Service. Will definitely be back.read more

The selection is amazing, however customer service is lacking…read more Went in and a lady with bright blonde hair was absolutely rude. Didn't seem to want to help. When asking questions she was rude and short acting like I was an inconvenience. Then would continue to socialize with her friend. I'd rather buy the merchandise online from the retailer than have to deal with the hostility.

The customer service at Brown shoes in Jacksonville is amazing! I was looking everywhere for a…read morespecific pair of shoes for my wife and happened to speak to a woman who worked at the shoe store. Tasha called the store on her day off and asked them about the specific shoe for me and had them held until I could get there! The employees clearly care about helping their customers get what they need! Thank you so much!

The customer service is not always fantastic but we were there during the back to school rush…read more Found good shoes at reasonable prices. They were a little helpful with my autistic grandson.

If you're looking for Crocs, this store is THE place to be. Me? Wouldn't be caught dead in a clog…read moreor a croc. Looked like there were two full aisles of crocs in every color. And a few pairs of clogs were right on the endcap. I've experienced enough ankle twists in the 80's due to clogs. No thank you. Clearance section had little selection. I can typically find something in clearance, just not today. Famous Footwear for the (in) famous Croc -- if that's your style.

My mother and I stopped by this DSW when we were out and about running errands in Fairview Heights…read more She loves DSW. She was looking for a particular kind of black sandal and she tried on several, made a selection, and we were on our way. I think the selection here and size availability was quite nice. We'll be back!

Remodeled store is giving "warehouse" vibes to me. Used to have carpet; floors are concrete now…read more Boxes stacked sky high. I used to feel like shopping at DSW was a treat. Now! Not so much. Seems like less selection in both clearance and regular store inventory. I didn't buy anything. Will instead order from the online site.