Darryl at the Rhode Island store was highly helpful in finding the right part ... and he even…read morehelped installed the new wipers. Thank you!

Big shoutout to Derrick on the team here at the Autozone on Rhode Island. His customer service was…read moresuperb and he went above and beyond to help me with my auto needs. I appreciated his help a lot. Thank you

I really contemplated about giving this business a two star, but I decided to give them the benefit…read moreof the doubt. I ordered a product online and was hoping for a quick walk in, then out! Unfortunately I was waiting in line for about 10 minutes while there were two employees behind the register. One employee was occupied, but the other was on the phone for a long period of time without making any eye contact with me or telling me that he'd be right with me. The wait was annoying, but they were helpful when they finally gave me some attention...only reason why I reviewed it as a three instead of two. -ODL

We ordered some parts to pick up. They were able to help us find the right things. The store was…read moreclean and organized:: and Parking was not bad.

I brought my car here after the temperature gauge started running higher than normal during my…read morecommute. I initially thought it might just be an aging coolant issue, but I didn't want to keep driving it and risk turning a cooling-system problem into an engine problem. Their technicians inspected the heating and coolant system rather than simply topping off the reservoir and sending me home. They found that the coolant level was low and traced the issue to a leak that needed attention. They also checked the hoses and other components of the cooling system and explained what they found before doing the repair. I appreciated that because I wanted to understand why the temperature had been fluctuating instead of just being handed a repair bill. While they had the vehicle, they also checked the heater operation because I'd noticed that the cabin heat wasn't getting as warm as it normally did. The technician explained how the coolant system affects both engine temperature and the vehicle's heating system, which helped everything make much more sense. After the repair and coolant service, the temperature gauge stayed exactly where it should during both stop-and-go D.C. traffic and longer drives. The heater also returned to normal operation. I love that they didn't immediately recommend replacing expensive parts. They inspected the system, identified the actual problem, explained the repair, and then verified that everything was operating properly afterward. That's exactly the kind of approach I want from an auto repair shop. Plus, everyone was professional throughout the visit, and the technicians clearly knew what they were doing - very reassuring!

I'm really glad I decided to bring my car to Capitol Hill AUot Service. My check engine light came…read moreon, and the engine started sputtering right when I was commuting past Independence Ave. I honestly don't know much about cars and was sweating over how much a major engine repair might end up costing me. Form the moment I talked to Chris and the staff, though, I felt completely at ease. They diagnosed a bad ignition coil, gave me a staightforward estimate, and didn't pressure me into adding any unnecessary fixes. They knocked out the repair the very same day, and my car has been running perfectly since. It's tough finding a trustworthy mechanic in DC, but these guys are the real deal.

Please beware and save yourself the time and headache! I have had to visit this location several…read moretimes, unfortunately. Each time the staff is extremely rude and unhelpful! Except for the few times I have went in and two ladies were working the front, they are very helpful! The organization and stock in this store is very poor, it's hard to find certain things as they aren't where there are designated and I have ended up purchasing items missing the full count in them (contents were stolen) because they "did not have anymore" (before even checking to see if they had any in the back) Also, the lighting in the parking lot is minimal. If you are triaging a vehicle outside the store do it before sunset otherwise it can feel pretty unsafe very quickly.

"Not sure if AutoZone or Twilight Zone" ::Futurama Fry eye squint::…read more I was hesitant to write this review because companies like AutoZone don't scream Yelp unless something goes extremely right or extremely wrong. However, this experience was very bizarre and probably worth noting. Overall, it was about a zero star experience, but I decided to show mercy due to the circumstances. So, as my mom would say, "everybody and dey momma" decided that they needed to visit AutoZone this Saturday around 2PM. It took me a long time to enter the parking lot, so I already knew the inside would be crowded. My issue was not with regard to the crowdedness of the store, but the organization, training, and professionalism of the staff. There were 3 staffers and they were having a really tough time maintaining the volume of customers. From my observation, it just seemed like every member was trying to do 3 things at once. They were getting visibly frustrated on the phone with folks and abandoning people in the store much to the visible dismay of costumers. I really feel as though if each person concentrated on the customer in front of him/her, then things would have ran much smoother. When I finally get to the register, I ask to have my check engine light examined, which is a complimentary policy of AutoZone stores. The cashier notifies me that the guy who checks (one of the 3 cashiers) was working with customers and that I would have to wait to get my car examined. Looking at the line, I was understanding and just compromised. Technically, my belief is that if I'm the next customer and that's the service that I am requesting then it should be honored, but I digress. I already had in mind the part I needed and specifically came to that store because I saw online that it was in stock. So, I tell the girl the part I need is a "starter relay." She searches it in the system and nothing comes up. Ultimately, she had no clue what I was taking about, so I offer to step out of line and pull it up on my phone directly from the AutoZone website. For the record, the part online is labeled "Relay - Starter." I don't know what kind of search engine they use, but they should have been able to pull it up. By the time the person I let up is done, I found the part on my phone. The cashiers have switched because she was having issues assisting the guy I let up, so now I have a guy cashier. He begins to assist me and out of no where, mid conversation, he just stops and assists the person behind me. I was puzzled. They must have made some sort of eye contact, or maybe he knew the guy, but it was really bizarre. The guy who he started assisting looked over to me and said "thanks, man." I was so perturbed at this point that I just looked at the dude, ignored his thanks, and looked away. He was thanking me as if I had any input in him bussing in front of me. The only thing I could POSSIBLY think of is that he was assisting this dude earlier and the dude came back, but once again, a product of them trying to do 3 things at once. Anyway, after he was done with that guy, the line had actually calmed down and it was quiet enough for him to check my engine light. The rest of the transaction went fairly smoothly. I hate to beat up on these workers because a Saturday at 2pm is probably the busiest time of the week. Things were not going their way. Computers were locking, receipt tape wasn't printing, etc., but you have to be organized, trained, and prepared for that stuff; not flustered and visibly agitated. The cashiers were relatively nice people having a bad day, so I don't even blame them; I blame management.

My local go to over the AutoZ's and Advanced. Neil's counter people know parts and as a retired…read moremechanic that's important. Quality parts and fluids carried and usually in stock. They get a lot of business from independent mechanics and local shops but I've never had too long of a wait. Call ahead and they can set your parts aside for when you get there. I've mostly bought domestic car/truck parts from them GM, JEEP, and Toyota when I had my 4Runner. I'd recommended it and I know a retired worker from one of their sister stores in DC who vouches for the stores as well.

They have great service. We needed a turbo for a international 4300 truck. The part was not…read moreavailable even at the dealership and we needed the part Asap. They were able to find one in stock for us and we got it same day. Our truck was back in the road immediately. Thanks you

I love these guys! Excellent service, honest & decent prices, really nice and amiable guys. And my…read morecar is perfect. I'm so glad I discovered this place. I would use them over any place else in DC.

Went here to get my front bumper repaired. Received quality service and repairs for a very…read morereasonable price (literally more than half of what I was quoted by other shops).

The worst auto shop in the dmv area wasted 2 weeks of my time and gas dealing with these people…read more Ordered a part kept coming broken 2 times then I advised them to check it before it leaves the warehouse.after the part came i drove 45min there to get the part I asked the worker to check if its the right part on my car he said yes .so I took the part to the body shop it was wrong. I wasted my time and the body shop time and money. So I called them to let them know the part was wrong so they ordered another one . I drove another 45min there something told me to check the part before I left .surprise surprise wrong shit again. How can you order two of the same wrong part twice. They dont care either just there to collect money and give wrong parts to people.

I love DC Costcos!! Especially this location. I got here early, and to my surprise I found…read moreparking immediately. People here were nice and civil. People know how to navigate their carts. I love doing all of my shopping in one place. I love their alcohol selections!! Yass!! They also have HU merch!! Check out lanes are fast and efficient.

I rejoined Costco after a ten year absence. I visited Pentagon City and this DC location. The…read moreemployees are not welcoming. It seems like they are consumed with keeping people out instead of welcoming customers in. It is easy to explain rules while being kind. Pentagon City had grumpy employees too. There are some great items. I purchased a six pack of tofu. I walked around the entire store to see what I would be missing if I cancelled. I won't be missing much. The clothing inventory isn't much. The items are cheaply made. If you have a large family, you might appreciate giant quantities. I prefer regular sized items in multiple quantities. The web site mentions satisfaction guaranteed and members can quit at anytime. I am canceling my membership.