Darryl at the Rhode Island store was highly helpful in finding the right part ... and he even helped installed the new wipers. Thank you!

Big shoutout to Derrick on the team here at the Autozone on Rhode Island. His customer service was superb and he went above and beyond to help me with my auto needs. I appreciated his help a lot. Thank you read more

Good customer service, quick and reliable do recommend! Good welcome when I walked in super nice.

Went to test my battery and ended up needing to replace it. Antonio ran the test, got a new battery, and installed it for me. Antonio and Reecie were helpful and kind and made the process go smoothly. I'll be back!! read more

They needs improve how to welcome people, even deaf customer. He was rude to me at all

Raymond was a huge help! And the staff is always so kind and helpful when I need an opinion

After a rough day shout out to Antonio for being so helpful and going above and beyond to not only getting me an affordable battery but also installing it for me in the parking lot. I really appreciated it and the service I got at this AutoZone! read more

My car's battery died on me, and so I needed to replace it instead of getting a jump. I have never replaced a car battery before, so I called AutoZone to ask if they had the same battery model for my car, and they were EXTREMELY curt with me. Just said yeah, and then I asked them to explain the maintenance fee, and the person on the other end sounded very annoyed. When the call was done, I said bye, and he just hung up without saying goodbye! That being said, when I got to the store and asked them for a replacement, they were very upbeat, funny, and helpful with all my questions. They did upsell me an item as well, but it was peanuts on top of the expensive battery. Car is now humming again! Thanks AutoZone :). read more

My wife and I have always had great service at this autozone. Today was no exception. Raymond was super helpful, tested our battery and recommended some great products. We'll definitely be back. read more

Extremely rude customer service at this store. I went to the one in Takoma Park instead--like night and day experience. I loved the experience at that other location. Avoid this one if you can. A dude in front of me had to install his own battery because the customer service kept telling him that service is a courtesy... read more

I was here a little earlier than opening . The staff hadn't even arrived yet . Didnt matter to me tho - I can sit and eat my MCD breakfast. Staff arrived at 7:30 - I still waited to allow them time to set up. I was coming fully prepared to pay for a battery. My car would need a jump to start but would still run so I knew it was the battery and not the alternator . He asked about my phone number for a warranty . I couldn't remember it but something told me I had left the receipt in the cars manual - just for a time like this . I DID . And ?! I was on the very last day of my warranty . Bought the battery on 3-31-18 and needed it changed 3-31-21 . Duralast GOLD . Thank you to the team at AutoZone for keeping $180 in my pocket !! read more

AutoZone Auto Parts - Receipt from original battery purchase in Columbia ... receipt for 3 year warranty swap! Battery and core charge covered !! - Auto Parts & Supplies Near Me - Washington, DC, District of Columbia

The team at this location is WONDERFUL!!! Niki, Raymond, & Reecie are especially excellent. I came in with a battery issue and they all helped so much. It is so nice to come across nice people I haven't been to this auto zone since I was a kid but will make sure I always come to this location for any of my future needs. Thank you again Niki, Raymond & Reecie. Keep being knowledgeable, professional, and so kind!!! read more

This location is horrible, waited almost 30 mins just for a BATTERY testing. Guy took almost 20 minutes changing a damn car battery, ITS NOT ROCKET SCIENCE! Bunch of airheads working at this autozone. I do not recommend read more

Great service! Keith or Warren wasted no time to help. We discovered the correct windshield wipers for my vehicle. I want to say thank you for your service. Warren, as well as Mr. Kieth and Miss Reese, surpassed good customer service. They were great! read more

The customer service at this particular store is sorry as hell . The management and security are so very disrespectful towards the customers. I try and shop in my community too support those that do business bit cant tolerate the lack of service and disrespectfulness . read more

Bottom line up front: These guys changed my car battery for me. For free. Apparently all AutoZones do. For free. My six year-old car's batteries weren't aging well at all. Starting my Volkswagen required turning off every accessory: A/C, air conditioner. I called ahead to first DC's H Street AutoZone, whose staff seems beyond inundated with customers. Scratching that store off my list, I called this, the Rhode Island Avenue AutoZone, who only asked that I give them half an hour to prepare for the additional workload. So I drove, on a Friday afternoon after work, to purchase my a battery that I only assumed was in stock (it was) and have it installed by a staffer who I could only assume was confident in the task (he was). Yes, I could've found the battery $10 or so cheaper elsewhere, but I honestly didn't have the tools, knowhow or even interest in changing it myself. Nor did I have any desire to trek down to my not-so-local Volkswagen dealership or deal with the scheduling issues of any other area autoshop. No. I wanted a car battery, in my car, today. Like now. And AutoZone complied and then some. They defly installed my battery while also attending to the instore customers. They disposed of my old battery and left me outrageously satisfied. read more

AutoZone Auto Parts - Auto Parts & Supplies Near Me - Washington, DC, District of Columbia

They didn't shovel snow to clear sidewalks after the snow storm. This makes the sidewalks dangerous to walk on and makes many people instead walk in the street - which is strongly advised against by the city. read more

AutoZone Auto Parts - They should shovel their sidewalks as required by city code and not make it dangerous for pedestrians... - Auto Parts & Supplies Near Me - Washington, DC, District of Columbia

I stopped in to purchase wiper blades and received some very helpful and realistic advice from one employee about selecting a brand (I was deciding between two). I hadn't even finished paying and another employee was already in the parking lot putting my new wipers on! I hadn't even asked for anyone to do this but am so pleased with the above and beyond level of customer service that I received from everyone here. I'm only sorry that I didn't get names in order to thank you again individually read more

This Autozone is decent enough that I have no qualms about coming here for basic parts and maintenance items. The best part about this Autozone is the staff. I have found them to be generally quite good about trying to help you out as best they can. Only once did I encounter and employee who seemed oblivious to the fact that I needed help and then was upset when I asked for help. But that's definitely the exception. In fact, several times I've seen employees head out into the parking lot and help people fix simple things on their cars. The parts that Autozone (in general) sells are not that good, however. They'll be enough to get your car moving again, but the house brand is "Duralast" and frankly the quality of the parts does little to instill confidence of lasting durability. They work well, but will probably need replacement sooner than similar parts. (Then again, I may be in the diminishing number of people who keep the same automobile for a long enough time to worry about that.) You will be able to find the typical brand names for fluids, tools, and basic hardware at prices comparable to other consumer-targeted auto supplies stores. This Autozone has a captive audience in NE DC so when I want to replace my starter, pulleys, or brake pads, and I need parts immediately, this is pretty much the only option. Having to fix your car is never a fun thing, so I'm glad that when I need to go here for parts they're able to help me get in and out smoothly. read more

I'm not one to write reviews, but after the experience I had at this particular AutoZone, I had to share my experience. It started off a few days ago, when my car died in the middle of a parking garage. Turns out it was due to a dead battery, which I found extremely baffling considering I bought it from this particular AutoZone only 5 months prior. So after getting it jumped, I drove back to AutoZone, to have them replace my battery which was still under warranty. After dealing with some severely incompetent employees, they began to install my new battery. All was going fine until the person installing the new battery, broke the bolt halfway into the hole, that was needed to secure the battery in the car. The process of figuring out a solution on how to secure my battery took about 5 employees, none of which were very helpful. Some even refused to continue helping because the store ended up closing and they were off the clock. I also heard one of the employees trash talking me behind his back, claiming it was my fault they screwed up because I made them work in the dark. Needless to say, no one knew what they were doing and 2 HOURS LATER, after sitting in a parking lot at 11pm, I was left with no apology, and a car with a battery secured by some makeshift contraption. After learning my lesson, I will never return to this AutoZone and advise everyone reading this review to stay clear. read more

Came in to get a light for one of my headlights and was hoping that someone would be able to put it in for me. Desmond was a saving grace! After I picked out which bulb to buy, he came out to the parking lot to change the light. I thought it was a quick unscrew the broken light and screw the new one on type thing but I was wrong. Desmond had to remove my battery to access one of the lights and he did it so quickly. I decided to change the other one too because who wants mismatched car lights! Desmond was friendly and pleasant and I was super appreciative. read more

Let's just say my car's seen better days. So I find myself at this AutoZone a little more often than I'd like. On the plus side, a lot of things (battery check, OBD scanner. etc.) are free and they'll let you borrow tools if you leave your ID at the front of the counter. However, the customer service leaves something to be desired ("OBD scanner? We got that?"). Also, the amount of shady men saying things to me like "Hey lil' mama, you need some help fixing that car?" and crazy homeless people buying taillight bulbs is a little higher than I'd like. read more

I purchased my oil but had to go from store to store in search of services I have used for 20 years in the District. Autozone is doing a great disservice to our community and their own livelihood by chasing away the street mechanics. People were coming here everyday because they knew they could count on the street mechanics services. I could get my wipers on, oil change, ac recharge, brakes, everything done without delay or high prices. By chasing off these people, disabled vets, ex-offenders re-entering society utilizing the skills they have learned, you are creating a void an resentment with customers. I will not be back because these men are a necessary part of our community just as much as pro bono lawyers... at some point, everyone needs one. read more

Great service and friendly staff. Midas down the street was super unhelpful so we came here to get a brake light fixed. In and out in under 10 minutes and super cheap. Can't beat this kind of service! read more

I don't know who is running this ok e but they've cultivated a great environment. Every employee I saw/interacted with went out of their way to help. There was no acting put out that I'd ask for help. I was asked if I'd like help before I even got to the counter. Carlos went into the back and looked through newly delivered bins to find what I needed. And Angela (I believe that was her name) walked me back to the bathroom and couldn't have been more friendly. These folks are great, knowledgeable and helpful! read more

I received the best customer service from Vita today while looking for a special tool with a screwdriver tip. I was having a hard time locating it. However, Vita came to the rescue and found it for me! It's so great to see such knowledgeable and customer-service oriented women in the mechanical industry. Thank you, Vita, for all your help!! read more

Possibly some of the rudest customer service people I have ever dealt with. It was almost like they were trying not to get my business. I was on hold for 20 minutes and spoke with two employees trying to find a replacement headlight bulb and they pretty much refused to answer my question. When I talked to one guy (very politely), he just angrily muttered something and hung up the phone. I would rather just go to the Toyota dealership four miles away in Arlington than give these wastes of space money. read more

This location is certainly in need of new management. I arrived before it opened hoping to run in and out as soon as it did so I could get to work. As 7:30 am came, the store was not open. There was a man smoking a cigarette in the parking lot that shouted I have the keys. I was like okay, then he stated he can't unlock the door until the 2nd person gets here. I asked when would that be, he stated he was unsure. Then blurted they take the metro. I walked back to my car and waited, it is now 7:57 am and the store is still not open; nor has the second person arrived. Other people have pulled into the parking lot and walked to the door to find it still closed and the guy didn't even mention to them that he was still waiting on someone else, eventually they just got back in their cars and pulled off. Poor experience & Bad for business! read more

I've been pleasantly surprised by this store when I've stopped in to get things for my car. Before I moved to DC, I had an AutoZone in my neighborhood that was a miserable place to shop. But the staff at this Rhode Island Ave shop has been friendly and helpful, and the store is clean, well-stocked, and organized. Prices seem to be pretty industry-standard. That'll do, in my book. read more

Every time I've been here it's the same thing. This place is screaming for new management.. I walked in the store and was standing there for 5mins while the employees held a conversation without saying hello one moment or anything. And as soon as I say I'm looking for a light but I'm not sure, he cuts me off saying, "how am I subpar to help you." Which is when I told him if he would shut up and listen he would know. So he got mad n decided not to help me. If u need product knowledge go come here until they get some employees who know how to properly administer quality customer service. The bald headed African guy deserves to be fired especially if he's suppose to be a manager. They are the worst read more

Having a car battery die on Christmas Eve is not ideal. However, this place was open and had the battery we needed. An employee named El Hadji Dia helped install it for me, no charge, despite the fact it was cold and rainy outside. Plus, I got a refund for returning my dead battery. Great visit! read more

Ordered some engine coolant online so I could pick it up at the store quickly and easily. My mistake. It took vaslty longer than just picking it up at the store since they had to look up my order, and figure out that I already paid for it online. Then when I get back home, I realize they handed me someone elses receipt. I did save $1.00 by buying it online over the instore shelf price, but I'm really not sure that is worth it. read more

I needed to replace a wiper blade and was having issues with my A/C, Trevett provided me great customer service in finding the correct wiper, and even assisted me hands-on with getting my A/C back up and running properly. Thank you! read more

Walked in for some basic products -- jumper cables, armor all, etc. Booker helped me out and was very helpful and knowledgable. He greeted me, quickly found what I was looking for, and offered further advice about what I needed (and more impressively, steered me away from stuff I didn't need.) Customer service A+. read more

After making a trip to an autozone that was no help I ending here at this autozone. The staff was very helpful to everything I needed. I walked in and was greeted by the staff. I informed one team member I needed help and I needed my battery check. She directed me to the manager who was very grateful and helpful. The manager instantly walked with me to check my battery. He informed me that I needed a new one. With patience he walked me thru the process to purchase the new battery and he always put the battery in for me with no problem. My experience was great! read more

The worst AutoZone I've ever been to. Customer service is tacky and unorganized. Low staffed almost all of the time and if they're not low staffed, there's no one that wants to help you get what you need besides maybe a couple employees at most. Save your money and shop elsewhere. Do NOT waste your time! I guarantee you won't like your experience. read more

I want to give it no stars actually. Went to buy a club for my car and the price tag said it was $10 . The tag expired the previous day yet the MANAGER wouldn't honor it and he was rude about it. I called corporate and still didn't get a response. I'd rather go to Pep Boys read more

I was desperately in need of a new car battery. I called ahead to check on the team's availability for installation and was taken care of from the minute that Stanley answered. He promptly helped me when I arrived and did a wonderful job removing the old (as in 7 years old) battery without damaging the corroded parts. Very helpful from start to finish! read more

I don't write many reviews but I thought that I would share this one. My car battery died inside of my garage. I had to have it jumped. I then called this autozone store to confirm if they had a battery for my car. I waited on hold for 20 minutes and the guy says "can I help you". I told him that I have been waiting for 20 minutes about my battery and you were the one who put me on hold. They told me that they did have one in stock (silver battery) and that they would have it ready for me when I arrive. The battery was not ready when I arrived and he then said that he also has a gold battery for sale. I told him that I thought they were out of stock but I will take it. He had so much trouble putting my information in the computer. He kept filling out my name and address wrong in the computer and I had to correct him several times. The customer service is very bad. read more

I went in the store to get motor. I asked the man behind the counter a question (he had a thick accent...I believe a Caribbean accent) & he was very abrasive and would not help me. I proceeded to get my motor oil and walked back to the register. I saw 2 employees and nobody asked can I help you. The man who was extremely rude prior totally ignored me; so I approached the sales woman, NADIA, for help. She quickly snapped at me and said, "when I'm done!". I didn't not know that she was on a personal call talking to her lady friend about someone not appearing in court & how he wasn't shit! She continued her call while she took her time to ring me up. She never once acknowledging me. I have no idea how this Autozone on 1207 H St NE Washington, D.C. makes any money with their customer service. If you are NOT helping the customers than you are loosing A LOT of money. I will NEVER go to Autozone again. And I will surely tell everyone I know. This is not my 1st time going to this location and getting the worse customer service I have ever gotten. I will take my business elsewhere. read more