They were very helpful when i was sending my passport renewal. Logan was extremely patient and took…read moreabout 6 photos for me to decide on! And he was nice about me being super indecisive, like should i smile or not smile, hmmm.. in the end i was happy with the result!

I've recently had a really disappointing experience with this location. My packages were being…read moreforwarded here by USPS since I had a change of address, but unfortunately, they didn't include my PO Box number (i've received packages forwarded from this vendor previously without an issue.) Instead of checking or asking, the staff just returned them without even reaching out -- including some pre-orders that I now can't reorder. What's frustrating is that this has never been an issue before. The usual staff have always been great, attentive, and helpful. But lately, since the older lady started handling things, it's been a different experience -- less communication and more issues with returned packages. I'd just recommend keeping an eye on this if you're expecting packages here. A simple confirmation or courtesy call could save a lot of trouble for customers.

Chị rất nhiệt tình và dễ thương . Hỗ trợ cực kì nhiệt tình love chị so muchhh . Alway ủng hộ chịread more

Extremely helpful and very knowledgeable was available to answer questions and responsive,amazing…read morecustomer service.

Found this on Yelp because I needed to get my passport visa for Vietnam. Came in at 10am and it was…read moreready the next day. Super quick turnaround.

If you are planning a trip to Vietnam, look no further than US Tours. I cannot recommend this…read moretravel company highly enough. I came to Hoa, the company's owner, with nothing more than a vague wish list of places I wanted to see and a budget. What she handed back to me was a masterfully curated itinerary that far exceeded anything I could have imagined on my own. Every destination -- Da Nang, Hoi An, Ba Na Hill, Can Tho, and Ho Chi Minh City -- was thoughtfully woven together into a seamless journey that felt both effortless and unforgettable. What truly sets Hoa and her travel agency apart is her deep, firsthand expertise in Vietnam. Her relationships with local vendors, restaurants, hotels, drivers, and tour guides across every region of the country are extensive and clearly built on years of trust. Every hotel she selected for us was exceptional, every driver was punctual and professional, and every tour guide brought each destination to life in ways that a guidebook simply cannot. You can feel the difference that genuine local knowledge and strong affiliations make at every step of the trip. Hoa's attention to detail is second to none. From the moment we landed to the moment we departed, everything was handled. We never once had to worry about inter-city flight check-ins, transfers, or logistics -- it was all arranged in advance and executed flawlessly. That level of professionalism gave us the freedom to simply be present and enjoy every single moment. This was, without question, the finest travel experience of my life -- more than we could have hoped for. In fact, we are already planning to return to Vietnam to explore the northern cities, and there is no question that Hoa will be the one making it happen. If you want a Vietnam trip that is personal, polished, and perfectly planned from start to finish, trust Hoa. She will not just meet your expectations -- she will completely redefine them.

My partner and I went down to San Jose (from Oakland) to specifically speak to a travel agent…read morefamiliar with Vietnam and Thailand. We met with Biksee Du (Bich Tho) @ Signature Travel and Tours. We shared our specific travel plans including destinations that we wanted to visit, and our other travel needs. She reassured us that she could create a very good itinerary, and that if her staff listed hotels that we didn't approve of, we could trade them for the accommodations we preferred. Biksee stated that she would get back to us, but several days passed without any word. We attempted to text and to call her personal cell but did not get a response. Finally we were able to speak with her. Then we received an itinerary by email. Several of our destinations were missing! We called Biksee and texted her, requesting that she get back to us but she never returned our call or text. WE DO NOT recommend using Signature Travel and Tours.

Great travel agency and Bikcee is wonderful to work with! She's helped me with my Visas and booking…read moreover seas and is professional, knowledgeable and tries to get us the best price! Thank you for helping me book my family vacations stress free!

Excellent service for a great price. Rohit is very professional and knowledgeable. I am using his…read moreservices from last few years with no issues. 100% recommended!!

From the owner: We are qualified professionals with experience of more than 7 years in the Tax Preparation and…read moreaccounting services. We provided services to various clients including tech, pharma, AI etc. Our Tax services are loved by the clients and it is growing by word of mouth.

Excellent customer service and I was able to get my visa completed in a timely manner for my trip…read moreto Vietnam. I had my passport stolen 2 weeks before my trip and once I spoke with Van, she assured me I can redo my visa within a week. Highly recommend!

Quick and responsive! A+ in all categories. They even take the time to answer questions over the…read morephone.

Excellent service! They were so helpful in getting my tourist visa sorted out. Well worth the fee…read moreto not have to worry.

Mr Liang and Silvia provided good service and delivered Visa on time. Highly recommend.read more

Highly recommend their service for OCI application and other services. Helped us with questions on…read more the application process and provided the right forms. Quick response and was able to get an appointment the next day to get notarized. Thanks!

Arjun does a thorough review but doesn't respond at all. It is always anxious when documents are…read moresubmitted but the status is unknown. Been trying to find out the tracking number and absolutely no response. Please try to understand what other person goes through and respond accordingly.

Came here to get my Visa for Vietnam. The process was straightforward…read more $80 for a 5 year visa. Got it in exactly a week as the lady promised.

I deposited money here many times and had no trouble until today (6/11/24). The young girl (a bit…read morechubby) accepted the money with a very bad attitude. The store's service is always good, but this employee makes me extremely uncomfortable. Hopefully the store should train its customer service staff to be more professional.

Great service! Impressed with the attention to detail for the visa and passport photos. Fast…read moreturnaround time. Highly recommended!

My go to place for passport photos, fax important documents etc. great customer service and get…read morethings done in timely fashion. Strongly recommended