My family has used GoWay travel agency for several years now. We use them only for international…read moretravel as we feel they can obtain better results much quicker than we can with better cost efficiency! They use destination specialists for countless different countries! We've traveled to nearly 20 different countries in less than 7 years and typically have had few to NO issues with anything arranged through GoWay. Then most common issues we've experienced have been due to Mother Nature not cooperating on the specific days we had outdoor excursions booked. However, that's nothing that the travel agency could have controlled. Each specialist that has been assigned to us has always been well organized, thorough, knowledgeable, communicative and timely! Even if our assigned specialist is on sabbatical, we have always been temporarily assigned to someone else to cover any of our questions in the event of a random issue or accidental mishap. We, WITHOUT QUESTION, highly recommend this travel agency! Can't wait to plan our next vacation with them!!!

We used Goway for a trip to Tanzania for an 8 day Safari and 3 nights in Zanzibar. Everything went…read morewell until we were scheduled to go to Zanzibar. They selected a well known, unreliable, unsafe airline, Precision Airways. Our flight to Zanzibar was cancelled twice. We were supposed to fly at 2:45 pm and ultimately ended up on an 11:40 pm flight, which was then delayed until 1:30 am. We saw our plane land,de-board, then immediately put us all on the plane with 0 safety checks. They also overbooked the flight and sat 2 passengers in the flight attendant seats. On the plane, it was incredibly hot, tray tables were broken, as well as the bathroom door. Once we landed, they had lost my sisters luggage. We spent our entire time in Zanzibar trying to get her luggage back, which we finally did with no help from Goway. Another passenger had mentioned her flight was cancelled 6 times with Precison on her way to Tanzania. Very disappointed in them putting us on an airline well know for doing things like this, with no warning. And the lack of support was appalling.

I went into this location to enquire about booking a cruise and the deals CAA mentions on their…read morewebsite. The website specifically states that you can walk-in to a store OR make an appointment. But I was told in store that an appointment was necessary. Even though there was almost no one else in the store. I left and later called the 1-855 number and asked for a quote. The price was exactly the same as the price on the Cruise line's website. No special rate and no complimentary drinks/wi-fi as are mentioned on the CAA website. The people I talked to were nice but completely unhelpful and the claims on the CAA website feel like false advertising.

I visited this location yesterday so I could buy more movie tickets (they are much cheaper here if…read moreyou are a member) and it was a pleasant experience. Last time I visited this location, the line to pay took forever. This time I lucked out! Two people were paying for their items and one lady was free. She immediately helped me and got me my tickets. I showed her my CAA card and paid for my items. Then she wished me a very good day/weekend and I was on my way :) I would definitely go back to this location during non peak hours. I arrived slightly after 1:20pm.

Bad service, don't trust Less then 2 weeks to go for my trip…read moreI find out they didn't have my request, I spoke with 2 ladies and they both had really bad attitude

I called Brasil Travel many times to speak to Maria, the agency owner, about a refund I was…read moreexpecting from Air Canada. Each time I called the phone was answered by another woman who took my name and number, and said that Maria would call me back...she never did. It's been three months now and I am still chasing this woman for news about the refund.

One of the WORST Travel Agencies I have ever dealt with. Stay away. Talked to Petro in June 2023,…read morehe gave me the wrong information, then just recently I talked to Nick and he just does nothing at all and keeps you waiting. ALL I want to do is change my change my date for departing. When I did talk to Nick he wanted 950.00€ to change it, Air Canada said no more than $150.00. So someone is trying to make a buck here. Also, Petro has blocked what I paid for my ticket and nobody can change it. This is the great service from peters Travel and tours on Danforth in Toronto. Never again.

Extremely disappointing experience. I booked through Expedia, but when Flair Airlines cancelled the…read moreflight, Expedia provided no support and refused to take responsibility, directing me back to the airline. This defeats the purpose of booking through a third-party service. I expected much better customer service. Because of this experience, I will not be purchasing any future travel through Expedia.

I tried to book a flight on the Expedia website and it wasn't able to process my payment due to…read moretheir error/glitch. Instead it put a hold on my credit card for the value of the flight for over a week, with no booking confirmation. I booked with Flight Hub and ended up paying $125 less for the same flight. The Expedia credit card hold for a contract that was never completed made my vacation difficult. After over 15 years of using Expedia, I will not use their service ever again. Customer service is automated with no way of getting a refund if you don't have an itinerary number. It's just about impossible to reach a human on the phone and the automated online system is useless.

I was just like everybody else, a cancelled flight due to COVID and an email from Flight Network I…read morehave a future travel credit. No code, no mention of even how much credit exactly. Luckily I had a few different emails from them: skedchange at flightnetwork.com and fnonline at flightnetwork.com. Also, on one of the emails, the agent identified themselves with a name, address in Canada and Canadian phone number. When I tried to re-book, I called multiple different numbers trying to avoid ones (if there were any) that connect me to the call center in India. One of the agents told me they can't help me with re-booking and that they'll have the sales department call me in 48-72 hours, sound familiar? On top of that, that timeframe would have ended up being the weekend so I gave up on getting my money back or a re-booked flight. They called me on Monday! The phone call felt different, it came from a Canadian number +1(647)956-0177, very little background noise (didn't feel like a busy Indian call-center although the agent clearly had an Indian accent and name). At first, I thought ok, I only have to pay ~$100 difference, that's normal but then he said after taxes and everything, it would be $700 for a re-booked flight... with my travel credit of ~$630 applied = over $1300 total for the flight. I checked the airline's website, a brand new ticket (without any travel credit applied) would have cost me $700. I started asking why that is and it doesn't make sense and that I don't wanna lose my money and that I really want to do business with Flight Network but my budget doesn't allow it. After 5 minutes of essentially trying to get the agent to sympathize with me but NOT BEING RUDE, he said Flight Network can't issue me a refund but they can ask the airline to issue me a refund. He said he needs to hang up and talk to the airline and will call me in the next 24 hours so I thought ok, that was it, he saw he can't scam me anymore so they're hanging up. He called me back within 1 HOUR, saying the airline will refund me 100%!!! Next, he wanted $30 handling fee which I thought was a low price to pay for getting my ticket money back (plus I can always dispute the payment on my credit card if it ends up being a scam). I received an official email for payment receipt and another confirming that they'll try to get a full refund. He gave me 6-8 weeks timeline to get the refund which I've heard is pretty standard... I got my full refund 2 days after that last phone call with Flight Network! I know it probably differs from most people's experience and I was the same but maybe the fact that I was trying to haggle with him in a RESPECTFUL manner (regardless whether they deserve it or not) that got me my refund. Here's another phone number that I had more luck with: 1.800.671.5032 ext 2866

I booked a round-trip from Berlin to Istanbul from December 17 to December 20, 2025, but I had to…read morecancel due to illness. Per Flight Network's refund policy, I am entitled to a refund once I provide medical proof of illness, and the duration is 6 days after receipt. But that's not what happened. Since providing my proof of illness in December, I have not received a single response from them. I have contacted them by phone many times, and the excuses have been almost verbatim, independent of the agent on the other side of the line. I am now convinced that they will not provide me with any refund. Their service fee is often 100% or more of the original ticket cost. They don't do right by their customers on refunds. Stay away!

He charged me $350 for car rental in Greece and he said that this amount includes insurance…read morecovering for 700 Euro however, in Greece I found out that the actual car rental price per day including insurance was 90 Euro. It means 180 Euro for 2 days as opposed to $350 that I had paid this guy. I didn't end up getting the car and didn't sign any contract/papers with anyone and asked the car rental company to cancel my reservation but Mr Travel never refunded the money back. I still don't understand why he has charged me $350 and he hasn't provided the price breakdown for the amount that he has charged me. His responses are very rude, I just call this Theft!!!!!!! Also, he had promised to book an adult resort for my honeymoon and he promised that there are no kids in that resort surprisingly enough, the resort was family!!!!!! They provide false information and they don't pay attention to your request. Their main intent is to sell to you. I definitely don't recommend them to anyone!