The receptionist is beyond MEAN. Holy shit I've never been treated so horrific! She clearly did not…read morewant me as a patient and was VERY pleased to say Dr. Ruffy was booked out past 3 months! And was sooooo mean about insurance when I'm paying 2k per month for insurance. Mean mean mean. And very mean. Hard pass.

In April thru my primary care physician I made an appointment with Dr Duffy for ears that were…read moreblocked... painfully waited for the July 24th appt they graced me with. Today I drove 25 miles from South County to the his Los Gatos office. His receptionist checked me in but stated w" we no longer accept your insurance so you can pay cash today! " Nope !! and how poor that this office never in advance advised me that they no longer accepted a major insurance program Receptionist was very arrogant too !!! I would never used this group nor recommend them to even my worst enemy !!

Best ENT doctor ever…read more 1. Did Tonsillectomy smoothly and successfully on me. 2. Very responsible for my new throat issues thru online El Camino message request. I am very thankful that I have such a wonderful doctor.

I got deviated septum surgery with Dr Karin. The results…read morewere great great. The best ENT doctor.

Honestly I am very impressed by Dr. Sajjadi. I can say this is someone who has undergone treatment…read moreat Stanford, Cedars, Mayo Clinic, MD Anderson, and almost every top institution in the country. He is very detail-oriented, and besides your issue takes the time to understand how it fits into your larger health problems. Yes, the appointment took a long time to schedule initially, and due to my urgency of needing to see an ENT had made appointments with three different providers, Dr. Sajjadi being one of them. I finally linked all my myChart accounts and say multiple messages from Dr. Sajjadi regarding among other items an abnormal Vitamin D test result. He must have sent me two or three different messages over the course of a long time period, he was probably unaware that my mom was diagnosed with a very serious terminal cancer and I had stopped going to any medical appointments myself. After she passed and now that I'm starting to get back to my care, keep in mind I see more than eight different specialtist providers at UCSF in addition to primary care. Not one of them, even the other three ents I'd seen around the same time had actually taken the time to evaluate my labs. Because Dr. Sajjadi caught something that I feel is actually pretty basic but no one else did, I ended up feeding all my blood work into chatGPT, and as a result of that was diagnosed with hypothyroidism. If it wasn't for his multiple messages regarding the importance of addressing the vitamin D issue and doing a follow-up with gastroenterology, I think my medical situation would be even more hopeless. I can't comment on the staff, even the scheduling being distant, but this man is a true doctor. He reminds me a lot of my dad and his colleagues. The old school doctors that actually cared about your health and doing everything they could, not just bilking your insurance. Reimbursement rates are so low, it's tough to blame them. At least here you get quality Care. This is not something I can say for most providers. I'm going to attempt a follow-up with him.

This negative review is due solely to Dr Sajaddi's staff, not Dr Sajaddi himself, who is extremely…read moreknowledgeable, experienced & professional. If his staff weren't so difficult, I'd rate the practice 5stars. I've seen Dr Sajaddi only twice (as a result of his staff), but I've attempted to see him on two occasions which were urgent. Once, I had a 3rd degree burn on the roof of my mouth (per my dentist) that became infected, and then the infection spread up to my right sinus cavity. My dentist suggested I see an ENT. I explained the situation to Dr Sajaddi's staff and was told they couldn't get me in until 2 months & to go to the ER. I asked if they could possibly fit me in, to which they replied that it "would be unfair to their other patients". This was a first for me. I rarely have urgent conditions, but other doctors' schedulers have fit me in for the few occasions in which it has occurred. The first unsuccessful attempt to get an appointment was for vertigo. My primary care physician referred me to Dr Sajaddi and, even though my dr called Dr Sajaddi's office twice specifically requesting they fit me in, I had to wait weeks. When I finally did see Dr Sajaddi, he was very helpful. The issue is that, when the vertigo has returned, his staff has consistently told me that I can't get an appointment for at least 2 months. Maybe I've simply been unlucky. As much as I'd prefer to have Dr Sajaddi as my ENT, trying to get an appointment to see Dr Sajaddi isn't worth the frustration of having to deal with his staff.

I was in a pinch due to a piece of tissue stuck deep in my ear over the weekend. Dr Ho (and Agnes…read morehis office mgr) worked thru lunch to squeeze me in! They took care of the issue immediately and fixed my pain/hearing issue!

AVOID THIS OFFICE - TOTAL WASTE OF TIME If you want to be…read morerushed through 5 pages of medical paperwork & questionnaires from the impatient office admin., then wait 20 minutes in the exam room for for Dr. Ho, then listen to him ramble on & on for 20 minutes about old TV Shows & hear him name off all the characters names in those old TV Shows , BEFORE he even asks you what brings you there to see him, then he spends 30 seconds, yes literally 30 seconds looking in my ears & throat, and says everything looks fine. Have another heari test in 6 mo. - 1 yr. to see if hearing test was accurate or not. I would NOT recommend going to this ENT Office & Dr. Ho. COMPLETE WASTE OF TIM!!!

Dr Carter was amazing. I had a fever and something in my nose swelled up. I went to my general…read moredoctor first and they told me to take antibiotics (due to COVID they didn't actually see me). After a week, my nose swelled up and I went to see Dr. Carter. She said I should have come in sooner and told me everything that would happen. She drained the pus and made sure I knew what to do with the medication she gave me. I scheduled a couple more follow up visits because my condition was a little more serious. After the last one, she told me to schedule one for a couple months later as a final checkup. I was reluctant but did it anyway just in case. The reason for not being 5/5 is because I feel like the front desk service and the system for paying could be smoother. The front office staff tone isn't as nice as Dr. Carter. The paying system goes through their parent company BASS and you need to specify how much you need to pay. I also have a secondary insurance and I've been chasing both sides for a while now to try and figure out how much I'm supposed to pay (insurance says $400 less than BASS says). Final note: They charge $50 for no show. I knew this and completely forgot about my last appointment since it was months later. They sent me a text (which I missed unfortunately) to "reply YES to confirm". I saw this text a couple days later. Make sure you go to your appointment or cancel! They will not call you after that text--doesn't matter if you reply or not so I don't see the point of replying yes to confirm.

$7000 hearing aids are always in the shop being repaired. Expensive junk! Now they are squeaking…read moreagain!

Dr Arnstein is a fantastic doctor. From the moment he stepped in the room, he was very welcoming,…read moreasking all the appropriate questions, he had a good sense of humor, he was very nice, and we covered everything we needed to. The staff at his office were are also very friendly and helped me out right away. I am a Marine Veteran and a Registered Nursing Student, so I am very happy receiving proper care and courtesy. 5++++ Stars

The will rip you off for being a new patient with ~$500 as "new patient charges" !!!!!…read moreHad visited the office for ear wax removal for my son and got a $800+bill with about $500 for new patient charges ....

I contacted them May 6th to request a new patient appointment, and they made one for me July 3rd, I…read morecalled all the other ENTs that my insurance covered in the area and they were the only one that could fit me in that soon. I called them today June 11th, I called them hoping maybe they had a cancellation, and they told me that since they are no longer going to be taking my insurance as of July 21, they're not seeing any new patients with my insurance. Apparently, they knew this three months before July 21, but still let me make my first appointment, and they said they're only calling people a week before to let them know that their appointment is canceled. I just got lucky because I called earlier. So their plan was to just let me sit there until right before my damn appointment to let me know I had to look for a different ENT. They said they're too busy to let everyone know that scheduled. These people care so little about the well-being of their fellow humans that you sit there for months thinking you have an appointment and knowing that you're not actually going to get to have it. They don't care about your health issues or what's going to happen to you now that you have to go and look for an entirely new ENT and wait the four or five months it takes to get in. I need a procedure in order to fly for a very important medical appointment, that I now can't make because they were so careless as to not let me know my appointment was not happening. Please everyone steer clear of this place if I have to find a place out of network, because they didn't give me time to find another doctor, I will be bringing them to small claims court for whatever my out-of-pocket costs are.

Dr. Hamed Sajjadi was one of few doctors I could find that is an Ocologist (Ear, nose & throat)…read moreunder my Athem Blue Cross health coverage). Dr. Sajjadi's office is located near Good Samaritan Hospital on the second floor of a two story medical building. His office is located away from Samaritan Drive, but if you follow the signs for his address it will lead you there. My first visit with Dr. Sajjadi was the day after Christmas. I was surprised any medical office would be open that week. My visit was to find out more about some sinus problems I had been suffering from. I arrived about 15 minutes early to fill-out the required paperwork for first-timers. There were about 3 others waiting in the lobby. The doctor was running behind by about 10 minutes finishing up with another patient. Dr. Sajjadi is very personable, and after his diagnosis discussed possible treatment plans. He gave me some sample prescriptions to try and made another appointment for 30 days later. My second visit to Dr. Sajjadi's office it was completely different from the first. I arrived a couple of minutes early and the lobby was completely filled with patients waiting, probably 12 people (some parents there with kids). I checked in and found the last available seat in the corner. I started reading a magazine and could hear that other patients were still waiting and it was 30 minutes passed their schedule appointment. I was on my fourth magazine when I was finally called, just about 45 minutes after my appointment time. From there I sat in a exam room for another 15 minutes or so waiting. I don't mind the wait, as there can be unseen circumstances, but the receptionist should give patients an idea of how far behind they are running for the afternoon, so other engagements and commitments can be rescheduled or delayed. I have enjoyed Dr. Sajjadi's service and knowledge and believe he is a very good doctor. Hopefully, my next visit will be more on schedule.

Christine Throm was so informative on explaining the options I had with my severe hearing loss. I…read moreasked a lot of questions and she always gave me honest answers and we came up with some good options. It's a great office .. you can be reassured you will always get the help you need no matter what your hearing loss is. I highly recommend them!

I've been served by Dr. Throm and her staff for about 20 years or so - my husband too. She is not…read moreonly very knowledgeable, but personable and friendly - and most important to those of us beyond 75, so patient in explaining how these little miracles in our ears work! Excellent follow-up, and she has a program to finance those $$$ hearing aids. I would add a sixth star if I could!

I am someone with mild hearing loss in my left ear while having 4/10 tinnitus in both ears. The…read morehissing mist sound got louder over the few years due to ignorance of going to places with very loud music. Or just me not reacting in time when exposed to places with speakers playing really loud music? These people are the exclusive specialists you should see if you have concerns with tinnitus of any kind. They will pull all of the important hearing tests and properly educate you about tinnitus so you won't believe stuff you see online. I now carry around ear plugs attached to my keys everywhere I go. I may not be able to control random loud sounds outside but I can control how I react. By putting on ear plugs the instant I know loud noises are coming, and living cautiously by not going to places where I know the noise/music is loud.

Dr. Patty is categorically the finest example of what a healthcare provider should be. In fact, the…read morewhole practice is. Every interaction, from scheduling an appointment, to experiencing your first consultation, to the customised and meticulous nature of the solutions to your hearing needs, is handled with such care, empathy, and authenticity. Dr. Patty is EXTREMELY knowledgable and has the rare ability to connect with her patients on a human level; leading to you walking out of every meeting with a profound understanding of the complexities of your ear and brain's anatomy as well as peace of mind knowing your needs are being met at the highest possible standard. In my case, I went in searching for custom hearing plugs as I experience some very loud environments with my job and in my day-to-day life. Dr. Patty sat down with me and walked me through every step: educating me on how the inner workings of the ear, the methodology she has honed to create the custom mould, and how to find the ideal reduction in decibels that would best suit my needs. You are also given the option of picking from a variety of colours! Dr. Patty then brings you back in for a fitting and followup to ensure the plugs are the perfect size and achieve your protection needs with a comprehensive audio test (If you're lucky she will also bless you with a plethora of fun animal facts!) I am blown away by the level of care I was provided with. To Jalisa, Melissa, and Dr. Patty, thank you SO much for being such amazing people and for all of your time and help. To anyone looking for treatment for their ears (or preventative measures to protect your hearing long term like me) look no further.

I had been putting off getting a colonoscopy for about 5 years because I really didn't like the…read moreidea and couldn't find a doctor I felt comfortable with. I actually chose a couple of doctors before but ended up canceling both times. Finally, after more searching, I found Dr. Kristina Hobson in Los Gatos. To be honest, when I first walked into her office, I was already looking for an excuse to cancel again. But once I spoke with her, I was really impressed with her knowledge and the way she explained everything, so I decided to keep my appointment. Today was my procedure at Silicon Valley Surgery Center, and I had such a great experience. The facility was clean, calm, and very nice. Every single person I interacted with was wonderful. From the front desk to Barbara, who helped review my paperwork everyone was kind and welcoming. My first nurse, Kay, was incredibly nice, knowledgeable, and professional. When she went on break, Nicole took over she was also amazing. I'm not a fan of needles at all, but she did my IV so gently and with so much care. Then Kat, the third nurse, took me to the procedure room she was kind, calm, and very professional. Dr. Michael Block, the anesthesiologist, was excellent. He actually texted me the night before to ask if I wanted to review everything ahead of time or on the day of the procedure, which I really appreciated. We exchanged a few messages, and then he spoke with me again before the procedure and explained everything clearly. He was confident, knowledgeable, and very reassuring. In the procedure room, I fell asleep within seconds and woke up quickly afterward feeling great. Within about 30 minutes, I felt completely fine. I was even able to take calls and respond to emails. And now, about Dr. Hobson ,she is truly a 10 out of 10. Honestly, the entire experience was 10 out of 10. From the office to the surgery center, every single nurse and staff member was exceptional. I'm a very detail-oriented and perfectionist person because of my job, so I don't say this lightly. Something I was so scared of and postponed for 5 years turned into such a smooth and positive experience. Thank you to everyone

$600 for a new patient visit and exam. Her advice also worsened the problem. I had a follow up…read moreappointment which I called in to cancelled yet they still charged a $50 no show fee. The front staff sits there and chit chat while the phone rings. Almost impossible to reach the billing department to reverse the no show fee; goes to voice mail.