Do not go to this office if you are seeking basic care for an ear infection or similar. They will…read morerequire you to take audible tests for hearing, they do not disclose that requirement, force you to do it otherwise you can't see the doctor, and then charge you for it. I reached out to Ear Associates in May of 2026 to see a doctor for an ear infection. I booked my appointment for 5/29/26. Upon arriving to the doctor's office I was escorted into a room and a provider started running audible testing on me. I asked the provider to stop and expressed concern as i was coming in for an ear infection and thought I was to see a doctor. The provider said I was not allowed to see the doctor until they finished this audible tests. Upon booking of this appointment, no one disclosed anything in regards to a requirement for audible tests. Since i was in dire need to see a doctor, I begrudgingly proceeded. The audible testing lasted for 20-30 minutes. Then i finally got to see a doctor for my ear infection. Even the doctor expressed confusion as to why i was subjected to hearing tests just for an ear infection. The doctor's office agreed to waive the doctor's visit fees, however, I asked to be charged for the doctor's visit and to credit for the audible testing that was not disclosed and forced upon me. The office refused. Additionally, Jacqui Garcia whom was the last person i spoke to at this facility was extremely rude and unhelpful with any further path forward to resolving this issue. Extremely shady. They should be upfront about requiring these hearing tests ahead of seeing a doctor instead of forcing them upon you and refusing to credit it from the bill.

Dr. Inserra is the best doctor ever. She is very professional and personable. She cares about her…read morepatients and often sacrifice her break time to fit in patients with urgent need. She combines prescriptions and supplement suggestions to treat health issues holistically. I always feel better after my visits with her.

Office experience stinks! Call office and get voice mail . they do not return calls. When at their…read moreoffice, we are busy and do not have time to answer the phone. We return calls in 48 hrs but they never do. Parking is difficult and can take 10+ minutes. when go to ck in, if late 5-10 minutes, you are late can wait and we will see if can "squeeze you in" After driving 1/2 hr to get there and being told they return calls in 48 rs, which they do not, and being told, you are late, but can wait 3040+ minutes and see if they "squeeze you in" not recommend to go to that office!

BEWARE! These guys are crooks. They will charge you $500 if you cancel even if it is 48 hours in…read moreadvance and are sick. It is better to do business somewhere else.

Very competent personable genuine ENT that is easy to discuss issues, asks questions to ensure…read moreunderstanding the patient and still manages time extremely well!! Efficient yet never rushed, after summary notes extended her care for additional knowledge, a sign of experience. Office was equally efficient and thorough despite my being late and appreciated my calling ahead to inform them.

My elderly dad suddenly lost hearing in his ear and we were very fortunate to see Dr. Moir. She…read moreexplained the procedure and resolved the hearing issue during the first visit. Thanks to the team at Sutter San Carlos, including Dr. Pyne, she was terrific as well!

This review is long overdue. I cannot thank Dr. Kiringoda and his team enough!! He significantly…read moreimproved the hearing in both of my ears from otosclerosis after the birth of my son in 2001. I've worn hearing aids for 24 years by total necessity to work and live because of this disability. After two successful surgeries, I can carry on conversations, workout and talk with people, hike and swim without fear of ruining my expensive hearing aids. It's miraculous!! I knew from my first meeting with Dr. Kiringoda, that I could trust him completely. He is kind, patient, caring and clearly experienced, but also humble. Excellent bedside manner compared to a surgeon I met with 20 years ago in SF. I can't recommend Dr. Kiringoda highly enough...he improved my quality of life in a way I didn't think was possible. Thank you!!!

I'm a 36 y.o. female. My worsened/more acute hearing loss issues spanned about two years by the…read moretime that I got surgery, and a year and a half before I met Dr. Kiringoda. It was a really hard time. I had a couple of other ENTs unsure of the root cause, with imaging showing no issues, etc. Those ENTs mostly pushed for keeping my newly acquired hearing aids and not pursuing surgery to better my hearing on its own. I finally met with an ENT who recommended the right imaging and then referred me to Dr. Kiringoda, whom he highly recommended. When I first went in for a consultation, Dr. Kiringoda and PA Rachel (who is also awesome) spent a lot of time with me. He looked at my new CT with me and explained what his plan would be for surgery, targeting the exact cause of my hearing loss. Additionally, he would explore the middle ear to ensure there were no other issues and be prepared if anything else came up during surgery. He thoroughly explained the procedure and what to expect. Small Note: He spends considerable time with his patients, so appointments sometimes run behind, but it's all good because his expertise is worth the wait! I got surgery done by Dr. Kiringoda in August 2025, where I underwent an Ossiculoplasty, in which he placed a prosthetic due to erosion of the long process of the Incus bone. After my surgery, I experienced minimal pain and no complications. It was clear about a month after that my hearing was improving, my tinnitus was decreasing, and the numb feeling in my ear was mostly gone. By two months or so, my hearing was exceptionally improved. I am so grateful to Dr. Kiringoda and his excellent team both before and during surgery. I felt well cared for and still do, knowing they are in my corner if something else transpires with my ears. I highly recommend Dr. Kiringoda and PA Rachel Brown, and I have told several people who have asked me for a reference for a good ENT.

Honestly I am very impressed by Dr. Sajjadi. I can say this is someone who has undergone treatment…read moreat Stanford, Cedars, Mayo Clinic, MD Anderson, and almost every top institution in the country. He is very detail-oriented, and besides your issue takes the time to understand how it fits into your larger health problems. Yes, the appointment took a long time to schedule initially, and due to my urgency of needing to see an ENT had made appointments with three different providers, Dr. Sajjadi being one of them. I finally linked all my myChart accounts and say multiple messages from Dr. Sajjadi regarding among other items an abnormal Vitamin D test result. He must have sent me two or three different messages over the course of a long time period, he was probably unaware that my mom was diagnosed with a very serious terminal cancer and I had stopped going to any medical appointments myself. After she passed and now that I'm starting to get back to my care, keep in mind I see more than eight different specialtist providers at UCSF in addition to primary care. Not one of them, even the other three ents I'd seen around the same time had actually taken the time to evaluate my labs. Because Dr. Sajjadi caught something that I feel is actually pretty basic but no one else did, I ended up feeding all my blood work into chatGPT, and as a result of that was diagnosed with hypothyroidism. If it wasn't for his multiple messages regarding the importance of addressing the vitamin D issue and doing a follow-up with gastroenterology, I think my medical situation would be even more hopeless. I can't comment on the staff, even the scheduling being distant, but this man is a true doctor. He reminds me a lot of my dad and his colleagues. The old school doctors that actually cared about your health and doing everything they could, not just bilking your insurance. Reimbursement rates are so low, it's tough to blame them. At least here you get quality Care. This is not something I can say for most providers. I'm going to attempt a follow-up with him.

This negative review is due solely to Dr Sajaddi's staff, not Dr Sajaddi himself, who is extremely…read moreknowledgeable, experienced & professional. If his staff weren't so difficult, I'd rate the practice 5stars. I've seen Dr Sajaddi only twice (as a result of his staff), but I've attempted to see him on two occasions which were urgent. Once, I had a 3rd degree burn on the roof of my mouth (per my dentist) that became infected, and then the infection spread up to my right sinus cavity. My dentist suggested I see an ENT. I explained the situation to Dr Sajaddi's staff and was told they couldn't get me in until 2 months & to go to the ER. I asked if they could possibly fit me in, to which they replied that it "would be unfair to their other patients". This was a first for me. I rarely have urgent conditions, but other doctors' schedulers have fit me in for the few occasions in which it has occurred. The first unsuccessful attempt to get an appointment was for vertigo. My primary care physician referred me to Dr Sajaddi and, even though my dr called Dr Sajaddi's office twice specifically requesting they fit me in, I had to wait weeks. When I finally did see Dr Sajaddi, he was very helpful. The issue is that, when the vertigo has returned, his staff has consistently told me that I can't get an appointment for at least 2 months. Maybe I've simply been unlucky. As much as I'd prefer to have Dr Sajaddi as my ENT, trying to get an appointment to see Dr Sajaddi isn't worth the frustration of having to deal with his staff.

I saw Dr. Huang more than 5+ years ago when I was trying to diagnose a migraine issue. Ultimately,…read moreDr. Huang had checked any potential ENT concerns related to migraine causes and prescribed me some nasal sprays. Over time, luckily they went away. From the visit, I also learned about my deviated septum, which is why I had issues breathing from my nostril growing up and up until surgery! I saw Dr. Huang at the end of 2025 to get a consult for nasal surgery. He recommended a Septoplasty and Reduction of bilateral inferior turbinates. Dr. Huang's bedside manner is one of the best I've encountered in the Sutter network. He is patient and responds to each question with confidence. What sold me was his confidence in this "easier" procedure since I had worries of potential side effects or complications post surgery. Of course, each surgery and how a patient responds and recovers is different, but Dr. Huang reassured that I would likely receive benefits, and not any digressions with my current state. That was enough for me, since I would do anything to get it any % better. I got the septoplasty in early 2026. Operation day was smooth and staff was friendly throughout. Post op and follow up care was good. Recovery is a bit of a pain with the splints and nasal drainage daily, but after a few months now, it is great to be able to fully breathe through my nose! Wish I had done the procedure earlier. Sleep has been a lot better and I can now smell new colors c: Thank you Dr. Huang and the rest of the team!

What an amazing experience with Dr Huang . Brilliant combination of professional, highly skilled…read moreand collaborative . was very patient throughout our journey. Thanks Doctor

Dr Pierce is a very experienced surgeon. I had a total thyroidectomy due to the multiple malignant…read morethyroid tumors with no complications from surgery. He certainly did a great job in removing the thyroid gland with a deep grown tumor without damaging any other tissues. He made sure that everything is on track after surgery by following up regularly for several days after releasing from hospital. He took a good amount of time to answer all my concerns and questions before surgery since it was my first major surgery in a highly sensitive organ which I was nervous about. The scar healed very well over a period of a week and I got back to my normal routine in less than a week.

I am so fortunate to have had Dr. Pierce as my surgeon for the thyroidectomy. He has excellent…read morebed-side manner, very reassuring, and clearly an expert at what he does. Considering how busy he is, he took time to respond to all my messages promptly. Most importantly, the surgery went perfectly, with an incision/scar no more than 2 inches long.

I did not see Dr. Maw but some other Dr. After waiting 55 minutes I tried to reschedule. I was…read moretold I had not waited 55 minutes because I had arrived 5 minutes early and therefore only waited 50 minutes. At 58 minutes I finally saw the Dr who spent a total of 7 minutes telling me there was nothing to be done about my hearing loss. That didn't match up with what my referring ENT Doc said so I will go elsewhere. The first floor of the office is nice. The second floor is almost 3rd world, all plastic and metal furniture and vinyl floor. And the staff break room is right next to the waiting area. For 55+ minutes I got to hear all about the health and family problems of the staff.

Went in there for ear liquid being stuck behind my eardrum, after waiting for more than an hour and…read morehalf from my appointment finally could see Dr. Maw for less than 3 minutes. She just told me to wait until a follow up session if the liquid is not gone by itself. She was too good to even look into my ear. Called them couple of days later that I have a very severe pain in my ear and need help that to my surprise Dr. Maw said "she is not a pain specialist and I should go to ER" where I was shocked because I was there in their office couple days ago and she didn't even bother to seriously check what's wrong. So I decided to go to a different ENT and move on, but I started seeing bunch of charges to my insurance for exactly "Series of hearing tests" which they have never performed. This was very concerning as I was dealing with pain and discomfort and all they could care was just to see me as an opportunity to over charge and make money. They will attempt to send charges to your insurance for things they've never done. They will also try to conduct unnecessary tests without your permission to maximize what they can get from your medical insurance. Make sure to ask for the code they will or going to charge your insurance with and also ask them for what operation the code is for. Be very careful when you provide your personal information with them. Dr. Maw didn't even know to check and see if there is a blockage in between of my ear, nose or throat that other ENTs would do if you have the same problem as mine (liquid being stuck behind eardrum) during your first visit as their general exam under something like exam using a scope (endoscope) of the inside of the nose or sinuses. If you really care to see a doctor who would care about you, this is not the right place and Dr. Maw is not a doctor to care about you.

I used to be a patient here for a long time and they've never taken insurance. However, I was able…read moreto receive quality care here. It seems like as they've moved away, they have also stopped offering cochlear implant audiology services and may have even stopped offering hearing aid services after their longtime hearing aid audiologist retired. Now, they've turned into a full on cochlear implant surgery service. However, surgery is only the beginning of the journey - you need the audiology services that take care of mapping and future upgrades. I received my surgery from them more than a decade ago and without audiology here, I am stranded without a provider. I called them and left a voicemail asking if they had suggestions where I could find care and did not receive any call back. It's unfortunate they've shifted to this model.

Absolutely the very best in all things related to hearing healthcare...patient care, front desk…read moresupport, medical expertise, extensive experience, excellent and friendly staff. If you have anything hearing related, Dr. Roberson is the GO TO physician. Bedside manner is A++, staff truly care about patients, office is beautiful and immaculate, etc.