Lisa Berkowitz is definitely comprehensive in her exams - I was lucky to get a same day appointment before my health flex benefits disappear - our whole family has gone to see her for checkups this past year. She's great and kind to everyone. Expect quick, efficient attention - she carefully explains what she is doing - what you are getting tested for, etc Insurance is easily sorted out. I highly recommend her if you need an eye exam and/or glasses. read more

Wow.. I have been going to Dr. Lisa since I was 12 years old!! I went from having glasses to contacts because I was a junior competitive tennis player and Dr. Lisa taught me how to put contacts on!! I'm 38 now! I have lived all over the Bay Area and I STILL go back to her. There were a few times I had gone to other eye doctors closer to my place of residence, I still chose to go back to Dr. Lisa. Why? Because of her customer service, professionalism, she's efficient, I feel GOOD when I go see her, and that's an important feeling to have. What's great is that she is very accomodating and getting an appointment in is easy. Sometimes even the same day. There have been a few times when I had contact lens emergencies, and she would leave a few samples out for me until my new orders came in! Isn't that so nice???? No other eye doctor that I've been to has done this for me. It's spring now and my eye a couple of weeks ago had a weird bubble/blister on the WHITE part of the eye (I was rubbing my eyes too hard, yeah gross right?)... I freaked out, thought I had to go to the emergency room, and decided to call Dr. Lisa. She got on the phone w me and I sent her a picture of my eye. She told me it was nothing serious and it would go away on its own with eye drops and a cold compress.. and it worked!! I will say this: Going to Dr. Lisa for yourself or your whole family is a great decision. You will be taken cared of. She takes her work seriously and she has a presence about her that is calming and confident. She has encouraged me to try getting a LASIK consult, and she gave me a few recommendations from great colleagues. I will be doing that soon! (as long as I don't chicken out) Thanks Dr. Lisa for being my eye doctor all these years!!! read more

EXCELLENT PROFESSIONAL I have been seeing Lisa Berkowitz for years and am always impressed at how much she knows, how fast she works and what excellent customer service she gives. Recently I took my prescription to a very high end eye glasses store but their lenses really hurt my eyes. I returned to Lisa who immediately knew what the issue was and helped me on the spot saving me a lot of pain. What a difference she made! Gina at Wilby Optical is also excellent to work with. A win all the way around! read more

They said they accept my insurance before making the appointment. After my eye exam, I was not allowed to touch her frame because they don't accept my insurance for glasses, I wish she had told me before my exam. I would had not make appointment for it. Now I have to look for a new store for frames. Her customer service is horrible too. She was hurry wanted me to leave so that she can clean the store and had me stood outside for my Pupils spacing number, will never come back! read more

Lisa is amazing - sweet and kind and efficient and most importantly, knowledgeable. This is why Im giving her 5 stars. Her staff however can be rude and inefficient. From other reviews it seems like this has been an ongoing problem. It's best to just have minimal interaction with anyone other than lisa as much as you can. If her staff improved it would be the prefect office. Im sure Lisa is too kind to fire these bozos, but she should. read more

My experience with Dr Berkowitz has been great. She is pleasant, knowledgeable and didn't hesitate to refer me to an ophthalmologist when she saw something that concerned her. Now Dr. Berkowitz does talk fast and seems to be impatient, but I have learned that really is just her personality. As when my daughter was trying to start on contacts, she let my daughter doing it in her office about 4 times for hours and was really great about it. I don't know what people are referring when they say she doesn't have modern equipment, because I actually go to here because she can do a computer eye test that many opticians don't have. And when I asked here where I could get higher grade lenses than what was sold next store, she referred me to multiple stores that sold premium progressive lenses. I have been to Dr Hu also and she is clearly an extraordinary nice person with a nicer looking office. But my exams with Lisa were more thorough and significantly cheaper (I don't care, but if you had 3 kids you might), so if you want the better exam go to Dr Berkowitz. read more

Dr. Berkowitz is very efficient, knowledgeable, and fast. My entire family has been going to her for years and I have 2 children with special needs. She is very patient and accommodating with them when they go in for their exams. read more

Dr Berkowitz is a very friendly and knowledgeable optometric. She knows how to make you confortable and doesn't have the condescending attitude of some doctors. She got her license from Berkeley in the 80's and has quite some experience. I like the fact that she didn't make me come back for a contact lense trial since I was happy with my current contacts. She simply checked how my current ones fit. read more

Had a thorough and excellent exam - Dr. Berkowitz is very knowledgeable and her input was very helpful to me. She is a warm and pleasant professional and I highly recommend her. MW read more

She is the best . Friendly and very professional. Great service . I am a long time client and very happy with her service . Highly recommended!!! read more

I'm with Roger P. - Dr. Lisa is one of the best around. I welcome her to her "new digs" in Towne & Country. She is kind, funny, helpful, and professional. My eyes are changing rapidly as I get older and this worries me and how it will affect my life. Dr. Lisa is getting me the information I need. Hands down, she's one of the best. Unfortunately, some staff members of the previous office (For Eyes) were not worthy of a good rating. Don't let some customers who don't know the difference b/t a professional and some lame staff members ruin the reputation of a great Optometrist. I'm sticking with Dr. Lisa because she deserves and has earned a 5-Star rating. And, Wilby Optical gets a nod from me, too. I wasn't able to afford new glasses yet and they fixed my severely broken ones I need for work a few months back and they still are intact! Thanks, all. Smiles, to Dr. Lisa and crew! read more

Notice: Dr. Berkowitz is no longer at For Eyes. She is located in Town and Country at Wilby Opical. Dr. Berkowitz is the best! Affordable, thoughtful and thorough. Always an enjoyable experience. read more

I've seen Dr. Berkowitz once for an eye exam and as far as I could tell, she's fine (not had a lot of eye exams). Seemed knowledgeable and friendly. However, after a recent job switch I called there to see if they took my new insurance. They refused to tell me until I gave them a boatload of personal information (including asking for a social security number--which thankfully I declined to give) before she would tell me if they were in or out of network. Surprise! They are not in network. She knew that from the beginning, clearly, but wanted to get me to give the investment of time (and spelling my name which is a pain) perhaps so I would continue with making an appointment even when I found out they were out of network? I don't know, but my interaction with them was poor customer service at best. read more

I went to Dr. Berkowitz's office and had a terrible experience. First, they have changed their office space and took out the reception area. The result is a completely unprofessional, cramped environment in which all of their patient records are completely visible, and in which there is no place to really conduct business. I was also given soft contacts that were the "closest thing they had to my prescription" and told to wear them leaving the clinic. I thought that my vision was really blurry at the time, but I had just had my eyes dilated, so I thought it would clear up. It did not.. I was virtually blind the whole day and, being new to soft contacts, I couldn't get them out of my eyes. After the 40th try, and scratching my cornea, I gave up and had to get my husband to help me get them out. read more

I've been going to Dr. Berkowitz for over 20 years now, after leaving my previous optometrist who was cold, dismissive, and never explained anything. Lisa is the opposite! She's always happy to explain something or answer any questions. She works hard to accommodate last minute appointments, she's very knowledgeable, and I always feel she does a very thorough exam not only of my vision, but eye health as well. She's seen me through contacts, Lasik, and now glasses. Her "new" office with Wilby Optical is so nice too- I was able to have my eye exam, get lenses made and new glasses fitted while I waited (read: got a snack at the French Patisserie next door!) - all within a little over an hour. I have an easy prescription and they had lenses in stock, but still, I was amazed. Also, she recommended an awesome place to get halloween contacts as well. I'm so very pleased! read more

I went to Dr. Berkowitz after being referred by a family member. I saw her associate for the intitial exam and it was a standard visit. A few months later I had been experiencing some dryness with my eyes and they were getting pretty irritated and red from my contacts so i decided to visit the optometrist for extra measure. I called Dr. Berkowitz to see if i could come in on an emergency visit. Luckily they had some time and made some room for me. Dr. Berkowitz was nice but she also talks really fast and I found that I couldn't ask all my questions cause she seemed to be in a rush. My visit didn't bother me much until I realized that the sample contact lens (for ONE eye) was charged to my insurance for $40. I was told i was to just pay $35 for the exam, which I was happy to. But when I found out my insurance was charged for $40 for one one-day contact lens, I was upset. I can buy two months supply for one eye for $40. And I remember asking if i could have a few more days worth to try it out and she referred me to the store next door. I'm currently looking for a new optometrist. One that will spend more time with me, rather than rush me through. read more

I have seen Dr. Berkowitz for over a decade and she is a wonderful optometrist! She is very kind and knowledgeable and I can always trust her. Her new staff at the new location are also very sweet and helpful. read more

She does her job well and quickly. It matters who writes your script. You often pay hundreds of dollars for eyewear and if the script is off the glasses/contacts are useless. read more

Lisa, Dr. Berkowitz, is friendly and knowledgeable. I really liked that she explained every step of what she was about to do and the cost so that I didn't get surprised after all is done and when paying. read more

I have been coming here for years and have written positive reviews. I am giving it 2 stars now because Lisa is a decent optometrist. As for her services and the experience, I would give it 0 stars. I came in for my yearly contact examine, I was given a new lens prescription and in addition, I needed to change the type of lens I was using. Normally after a contact exam you are given the brand sample packs containing 5 pairs of lenses in order so to fully test the lenses over a few days. If you are trying multiple new lens brands or a different prescription it takes at least 5 days to properly choose the right lens. How is anyone supposed to decide which contact lenses they are going to spend approx $700 dollars on after having just 1 day to sample the lens. You can't, which is why I was told that I could get the REST of my samples IF I AGREE to purchase my lenses next door. Whaat!!!! I should be able to receive the proper amount of samples regardless of where I will purchase my lenses a/o eyeglasses. Also, my appt overlapped with another client and my care was good until the other client showed up and then I was rushed out of the office. I will give Lisa the benefit of the doubt that she may have been having a bad day, but that does not excuse being told where I need to purchase my lenses in order to get sample contacts. If that is their "new" policy, clients should be informed ahead of booking the appt that they are required to purchase lenses next door in order the get the appropriate amount of contact samples necessary. read more

I would strongly recommend STAYING AWAY from this "business". I have dealt with them for some years. First of all, the staff is inefficient, untrained, and RUDE. I tried to get an appointment some time ago, and the staff couldn't figure this out and wasn't able to help me. Then, I got a call from Lisa herself who left a rather curt message that she wasn't able to find a time...I then called TWICE MORE and ended up with NOTHING--the staff was so disorganized that they couldnt figure it out. Worse, I subsequently found out that LIsa's examination was off and two other optomistrists re-did my eye exam with different (and matching) results. This rudeness, ineptness, and clearly unprofessional behavior strikes this off my list--and you should be careful about them. Im have gone elsewhere--there are a LOT of good ones in Palo Alto read more

My family has been going to Dr Berkowitz for over 20 years. We find her intelligent, caring, knowledgeable and thorough. We would't go to anyone else, It's even better now with her at the new shop at Wilby optical in Town and Country read more

Dr. B is great. Yes, she talks fast, but she listens well. I feel like she is giving me lots of options and explaining things well.

I would HIGHLY recommend To STAY AWAY FROM DR. LISA BERKOWITZ! I had my eyeexam recently, she gave me this new prescription with index far higher(my original one is 375/515 and her new one is 450/675) than my old one. I've been wearing my old glasses for over 6 years and I could read very clearly the bottom of the vision table with it. Anyway I put on the new glasses filled by her new perscription for 2 days, I felt EXTREMELY DIZZY and my eyes HURT! So I called her several times for a refund that I could do eyecheck elsewhere, and she created all kinds of barrier not to refund me. I also think that many positive reviews posted here were created by her office staff and they might also erase negtive reviews posted by real person. BEWARE! read more

I've been going to Dr. Berkowitz for many years. It's true, she does have a nervous-sounding, fast way of talking, but that's just her style. She IS listening, she answers questions, she explains carefully, she gives good advice... and she does a thorough exam. It's also true that some of her assistants don't come across as totally professional, on the phone and in person, but this is common in Palo Alto. Good help must, as they say, be hard to find. What I care about is the quality of the care I'm getting, and I'm very satisfied with that. On request, she will recommend opticians other than the one next door, which is very helpful. For Eyes is relatively inexpensive, and they will always repair glasses that come apart, but I'd rather pay more and not have anything fall apart. read more

Great folks. I hadn't gotten glasses in many years, so searched Yelp pretty thoroughly. Lisa Berkowitz did the exam--she's wonderful, been there twenty-something years, and you can see why folks like her so much; plus her staff is delightfully friendly. I was happy to find that the folks in the adjacent glasses half of For Eyes were also wonderful (and there for many years). Been very satisfied with my glasses; good price too. I don't write many Yelp reviews, but wanted to for this one. Thanks, all! read more

Great place, friendly staff. Dr Berkowitz made me feel welcome and did a good job with the exam.

Dr. Berkowitz speaks very rapidly, but she's one of the sweetest and most efficient optometrists I've ever worked with. Her eyeglass prescriptions have always given me terrific vision. For choosing contacts, Dr. Berkowitz is very good about explaining the pros and cons of each brand, helping me to make an informed choice. read more

OK I saw the great reviews and decided to give Dr. Berkowitz another try since she moved locations. I really was hoping for better since it had been a few years since I had gone to her office. The new office is amazing, beautiful and very modern. The staff is new but needs training. The Dr. had to stop in the middle of the exam and scold her assistant for saying something on the phone. She apologized when she came back, I guess the training is ongoing. The exam was quick and a little rushed. I had questions that she did answer however she spoke really fast and was kind of hard to understand. I asked her to repeat but she wanted to finish the exam then didn't get back to me on my questions. All in all it was just an ok experience, I guess I get what I pay for. read more

Excellent optometrist. I've been going to Dr. Berkowitz for 25 years and found her friendly, competent, and very professional. I also see a neuro-opthalmologist for an ongoing condition, at Palo Alto Medical Foundation. He says very positive words about Dr. Berkowitz. Highly recommended. read more

I was happy to find the new office of Dr. Berkowitz, Dr. of Optometry, in Town and Country Village right next to Douce France. She has taken care of me and my eyes for more than 15 years as I need stronger contacts and glasses. As I approach 65 years old, I am happy she has followed the changes in my eyes and gives THOROUGH exams and takes my whole health into account. I was worried about inheriting my mother's cornea disease. Dr. Berkowitz always takes my history into account and spends extra time with my concerns. Her new office is well staffed and equipped. I was happy that this new office Is equipped with the camera that can check for retinal and macular changes. As an elementary school teacher, I am sure Dr. Berkowitz is as good with children getting their first glasses as she is with an older person with aging eye concerns. S. Morgan read more

Cliff, thanks for encouraging me to get eyeglasses for my astigmatism while using a computer. The ghost images are almost entirely gone now. Sorry you weren't clocked-in to be able to talk more... Hopefully it is not an urgent issue for my mom or other people with astigmatisms. read more

The service at this clinic is terrible. I have been a patient with Dr here for a long time. When I went up to pick up my contacts after a purchase order, I asked the nurse whether she can teach me how to wear the contacts. She refused me and said I need to make another appointment with the Dr in order to help me. I know wearing contacts and taking them off is not hard, but I also know that I would not have to spend extra fees in an effort to learn to take them off either. While the nurse may have been in the middle of typing something, it would be helpful if at least she told me to wait a bit so that she can help me later rather than rejecting from the get -go telling me to make an appointment to learn how to use my contacts. This is a horrible experience and it goes to show either the nurse is not well trained, or lazy. Very disappointed at this clinic esp since I've been a long time patient of Dr Berkowitz. read more

I'm reviewing Lisa Berkowitz's business, not her skills as an eye doctor. I never got in to see her because the office staff didn't handle the appointment schedule well. The receptionist booked me for an appointment at 9am, when they open. She also booked another patient for the same time. The one doctor on duty can only see one patient at a time. So either the office staff is either inept or they double-book patients deliberately to get the additional sales, even if it means inconveniencing the patient's schedule. read more

I found Dr. Berkowitz curt, bordering on impolite. I endured, but then she wrote me a prescription that was virtually indecipherable (seriously, I could not make out the numbers with 100% certainty -- a real problem). When I asked about whether something was a 7 or a 5, an innocent question--I got push back from her and from her assistant. I would not recommend this optometrist. read more

I wouldn't go anywhere else. Dr Berkowitz's care is very personable, detailed and most importantly, very professional. For me, who is not really good at being in front of a doctor of any kind, Dr. Berkowitz's kind and friendly attitudes makes me feel at home. Every time I go see her, I think I should be there more often, just to talk to her. She is real fun to talk to. read more

I've been seeing Dr. Berkowitz for over 18 years now and had an eye exam for contacts and glasses yesterday. Dr. Berkowitz is very detailed, takes her time and is very thorough. She now has a new location and I didn't know she moved and went to her old location for an eye exam. They didn't tell me that she had moved. I paid for the eye exam at her old location, but did not like that doctor at all. I just didn't feel comfortable. His exam was not thorough and I felt rushed. I then googled Dr. Berkowitz and found her at Wilby Optical. I was willing to pay out of pocket as the old place had already used VSP insurance. I am so glad I found Dr. Berkowitz again! read more

I have travelled for 12 years from Burlingame to Palo Alto to get my eyes checked by Dr Berkwitz she is the most detailed Optometrist that I have been to. She is very thorough and does not rush me to get to her next appt! She has a great bedside manner and is very intelligent. I love the location. I don't have to go to a dark underground office building and take an elevator and then get lost! I drive right up in Town and Country Shopping Center ,park right in front and have a coffee on the way out! Thank you Dr Berkowitz for a lot of years of exams! read more

Lisa is such a sweet and easy going person. She makes the eye exam such a pleasurable experience. Both my teenager son year old have been seen by her and have felt so comfortable and at ease. My son even said "WOW!" When she placed the right presciption for him on his eyes. She was spot on. I highly recommend her! read more

Dr Berkowitz is wonderful! Modern office and equipment too. She is very personable, easy going and thorough!