Really nice staff and eye doctors; big fan of Dr Le -- he will spend a lot of time with you and is…read morethorough. Good warranty service if something happens to your glasses or if a new prescription feels off. My only (very slight) complaint would be that they have no frames that are covered at my VSP allowance and run somewhat high end. Still they aren't so far from the allowance to make glasses unaffordable. If you just need an extra pair you'd probably do better at Costco but the service here is top notch.

I've been wearing glasses for years. This place is one of the most ethical optometry practices I…read morehave ever been to. They don't try to upsell me, and the energy here is a combination of professional and down-to-earth. Dr. Pham is knowledgeable, patient, professional, and kind. I also like the opticians; they always do a good job helping me to choose glasses that will work for me.

Cambridge Optometry is hands-down my go-to choice for eye care. They have multiple doctors of…read moreoptometry, and my children and I have had the pleasure of being seen by three of them -- each one has been exceptionally pleasant and professional, and have ensured our visits were comfortable and easy. We've never felt rushed and have always been given plenty of time to ask questions. More than once, they were able to accomodate a last-minute scheduling request (college kid home with a very limited window of time) and Doctor Ben stayed late to see him. How incredibly kind and customer-service oriented! Their office is especially lovely, with a soothing atmosphere, and parking is plentiful. They have a great selection of frames and a knowledgeable staff ready to assist. They are also quite reasonably-priced! I wholeheartedly give them five stars and highly recommend them to anyone looking for a new source for eye care and vision needs.

I'm not sure why this place has high reviews but I had a ridiculously bad experience with this…read morestore. I had them make lenses for a frame I provided. The first time around they got the edge polish wrong (after 2 weeks of processing!). They had promised me matte and it came back glossy. I wore the glasses and was like whoa! Why's there's light shimmering all around my eyes? I gave it back to them, and grumpily the person said "ok we'll send it back". Then she informed me oh they don't even offer the matte finish! Then how come I was offered that in the first place? She had no idea. So she sends it back to change the finish to "satin". Well, a few days later they call me and say hey, we have to change the lens altogether, which will be another 2 weeks. Ok so after more than a month, I get my glasses back. They still feel shiny. But anyway, I get back to my life, but I keep feeling there's still some issue. I keep seeing reflections of stuff. And if someone takes pictures of me they see the flash instead of my eyes. What's going on? I finally figure it out - this lens doesn't have anti-reflective coatings. So I take it back to Cambridge. This time they say oh you declined anti-reflective. But the fact is I had shown them my previous glasses - which *do* have anti-reflective - and told them to make it the same way. They had taken a good look at it, and told me it had anti-reflective. Then why do they say I declined? Well who knows!!! Then they call me back again in 2 days and say hey you are out of our 90 day limit, so they won't do anything. They will neither fix the glasses nor refund the money. Later that afternoon I asked to speak to a doctor because a nearby optical store told me that their doctors will fix this issue for me even if the staff won't. Well, they wouldn't have a doctor speak to me. "They're busy". I have worn glasses for about 35 years of my life'. Gone through many frames and lenses. Not once did I have so much trouble with an optometry store. Not one single time. Do yourself a favor and avoid this place. Lots of good optometry stores in this area.

I have been seeing dr. Chin snd Dr Le for many years. They are all very knowledgeable and friendly!…read more Also Allen who picks all of my glasses and our entire family is just amazing!!! I recommended Allen to many of my friends and they all became a fan! Highly recommend for your eye check snd to purchase your glasses!

Check in was quick and the nurse asked the right questions. Doctor came in not too long after and…read moreseemed to have read my chart already. They explained what might be going on and gave reasonable advice. It wasn't anything fancy but felt like a proper checkup.

Lisa Berkowitz is definitely comprehensive in her exams - I was lucky to get a same day appointment…read morebefore my health flex benefits disappear - our whole family has gone to see her for checkups this past year. She's great and kind to everyone. Expect quick, efficient attention - she carefully explains what she is doing - what you are getting tested for, etc Insurance is easily sorted out. I highly recommend her if you need an eye exam and/or glasses.

Wow.. I have been going to Dr. Lisa since I was 12 years old!! I went from having glasses to…read morecontacts because I was a junior competitive tennis player and Dr. Lisa taught me how to put contacts on!! I'm 38 now! I have lived all over the Bay Area and I STILL go back to her. There were a few times I had gone to other eye doctors closer to my place of residence, I still chose to go back to Dr. Lisa. Why? Because of her customer service, professionalism, she's efficient, I feel GOOD when I go see her, and that's an important feeling to have. What's great is that she is very accomodating and getting an appointment in is easy. Sometimes even the same day. There have been a few times when I had contact lens emergencies, and she would leave a few samples out for me until my new orders came in! Isn't that so nice???? No other eye doctor that I've been to has done this for me. It's spring now and my eye a couple of weeks ago had a weird bubble/blister on the WHITE part of the eye (I was rubbing my eyes too hard, yeah gross right?)... I freaked out, thought I had to go to the emergency room, and decided to call Dr. Lisa. She got on the phone w me and I sent her a picture of my eye. She told me it was nothing serious and it would go away on its own with eye drops and a cold compress.. and it worked!! I will say this: Going to Dr. Lisa for yourself or your whole family is a great decision. You will be taken cared of. She takes her work seriously and she has a presence about her that is calming and confident. She has encouraged me to try getting a LASIK consult, and she gave me a few recommendations from great colleagues. I will be doing that soon! (as long as I don't chicken out) Thanks Dr. Lisa for being my eye doctor all these years!!!

Dr. Lo has been my optometrist for 15 years and now also sees my child. We keep seeing her even…read morethough we moved far away. She is patient and very thorough. I have myopia and need regular retinal evaluation. When I tried to switch to a more local optometrist, my power was miscalculated and I got headaches- so I went right back to Dr. Lo! I feel some frames are slightly expensive but she has a wide range.

I liked how the doctor took a detailed history and talked me through possible treatments calmly…read more They were patient with my questions and made me feel heard. The office environment was pleasant and the team seemed well coordinated. I would feel confident coming back for future visits.

If you happened to see a poor review from me yesterday, I had the wrong store. My sincere apologies…read moreto Site For Sore Eyes. I should have brought my glasses here to be fixed as they are 5 stars! Unfortunately I happened to be passing another shop that was open in the evening and just ran in to get a nose pad fixed/replaced. This proved to be a very poor decision because the other establishment broke my glasses. Next time I will come here as I've always had great service when stopping in.

Was a calm and straight forward visit. The doctor was professional and explained what they were…read moredoing at each step. Gave me some pointers that I hadn't thought about before. Not overly chatty but focused and knew their stuff. Overall it was a good visit.

Need an annual exam for your vision prescription? Say no more! Dr. Owyang-Chapman is one of the…read moremost efficient and knowledgeable professionals in the area. My visions exams previously took an hour but her set-up is so efficient that we're done within 30 minutes including testing with my glasses and contact lenses AND all the nerdy questions I ask. I've seeing Dr. O-C for a few years and also noticed that she upgrades her technology, which is a VERY important sign when selecting your health care provider!! If your insurance is accepted or the out-of-pocket price is within your range, I highly recommend EOVO! Dr. O-C came highly recommended from colleagues and I'm passing the note onto others! Parking availability varies, especially depending on your appointment day and time, but if you give yourself a few extra minutes you'll find street or lot parking.

I have not yet visited the office, but I want to share my experience with the pre-appointment…read moreprocess and my interactions as a new patient. I was searching for a new optometrist in the area and, based on positive reviews, scheduled an appointment with Dr. Owyang. I completed all requested patient and medical history forms in advance. About a week before my appointment, I was asked to call the office to discuss insurance and received multiple reminders to do so. I did not complete this step in time, and the day before my appointment, I received an unexpectedly harsh email from Dr. Owyang herself, in which she emphasized in all caps that my appointment would be CANCELED if I did not confirm. It appears that no time is allocated during appointments to discuss patient history or insurance, which made the process feel rushed. I would also like to note that three steps are required to be seen here: scheduling an appointment, completing the paperwork, and confirming by phone. Based on this experience, I decided to cancel my appointment, as I did not feel comfortable being treated by someone who seemed impatient and exhibited an overly aggressive demeanor. I encourage others to explore the many optometrists available in the area before choosing Dr. Owyang, as I found her approach to patient communication disappointing and potentially stressful for new patients.

Five stars. This was by far the best glasses-shopping experience I've had this year. I had gone to…read moreseveral other places before this and kept seeing the same generic, dated options. California Avenue Optometry was the first place that felt like it had a genuinely well-chosen selection of frames that were stylish, flattering, and high quality. Emily was amazing. She really knew her inventory and was unusually good at pulling frames that looked good on me right away. She also helped me try a range of shapes and colors and was great at helping me figure out what actually worked best. Jessica was also very helpful, and the whole experience was friendly and professional. I also got a great price through VSP on some really nice frames, which was a big plus. I left feeling like I found frames I actually love instead of settling. Highly recommend.

Jessica at the front desk was so helpful getting me a sample pack of contacts the day before…read moreleaving on a trip when I realized I was fully out! My whole family has been looking for a kind and helpful private practice to purchase and maintain glasses with- and I am hopeful I have found it!

Jenna, Jenifer and the rest of the crew are the perfect people who have the more designer frames…read more So if you want something to look marvelous. Go to lux. Appointment is recommended. 10 year happy customers

I rarely leave negative reviews, but this experience was so disappointing that I felt compelled to…read morewrite one. My partner and I visited Lux Eyewear in Palo Alto because we needed a simple adjustment on my Matsuda glasses. Matsuda had recommended that we visit an authorized retailer for service, so that's exactly what we did. When we walked in, both employees were already assisting customers who had clearly been in the store before we arrived. We completely understood that and had no expectation of interrupting those interactions. We were greeted, told to look around, and happily did so while we waited. After spending some time looking through the Matsuda collection, it became obvious that we needed assistance. We waited. And waited. What was frustrating wasn't that the employees were already helping other customers--it was that over the next 15-20 minutes, there was never any effort to simply check in with us. At no point did anyone stop for 15 seconds to ask, "What brings you in today?" That simple question would have immediately told them whether they could help us, whether we needed to wait, or whether they couldn't assist us at all. Instead, we stood there for nearly 20 minutes with no idea whether anyone was ever going to acknowledge us. One employee repeatedly walked back and forth with the family she was helping, including bringing them directly over to the Matsuda display where we were standing. We actually had to move out of the way because they were looking at frames in the same area, but even then, there was still no acknowledgment that we had been standing there waiting. Another employee got up from her consultation and walked over to the printer. While she was up, she acknowledged another customer who was browsing glasses, chatted with him for a moment, got him what he needed from a drawer, and then walked back toward her desk. Her chair was positioned so that, in order to get back to it, she had to walk directly toward us. Instead of simply looking up and asking if we needed help, or even acknowledging that we were standing there waiting, she kept her head down, avoided making eye contact with us entirely, and went right back to what she was doing. Maybe there was another explanation, but in that moment it genuinely felt like she was intentionally avoiding us, and it was incredibly uncomfortable. Only after all of that did someone finally come over and say, "Thank you for being so patient. Go ahead and sign yourselves in just in case someone else walks in after you. I mean, I'll remember you were here, but just in case someone else walks in after you." After standing there for nearly 20 minutes, that was honestly the final straw. We decided to leave. I don't automatically jump to the conclusion that poor customer service is discrimination. In fact, I usually go out of my way to give people the benefit of the doubt. But as the only two Black customers in the store, watching everyone else receive attention while we went nearly 20 minutes without anyone making the effort to simply ask what we needed, we left feeling invisible and unwelcome. Whether that was intentional or not, that's genuinely how the experience felt to us. The irony is that we weren't even shopping. We already own Matsuda eyewear. We were simply trying to have a loose screw tightened on a pair of glasses that had been purchased as a Christmas gift. This should have been a quick conversation that took less than a minute to start. Luxury retail isn't just about selling beautiful products. It's about making every customer feel seen, acknowledged, and valued. Unfortunately, that wasn't our experience at Lux Eyewear. We left disappointed, uncomfortable, and with no intention of returning.