My mother in law passed away, and Whitehurst Sullivan was recommended to us…read more The family, including myself, had no experience in dealing with the death of a loved one, and the steps required. I reached out the Whitehurst and the family was put into the cable hand of Chris Gray. It's difficult to tell whether the value is good in this industry, frankly, but we felt like we were heard and treated fairly. The company that owns Whitehurst, Dignity, also owns Fresno Memorial Gardens, on Cornelia, just south of 180. It was a seamless process between Whitehurst handling the body - even with a casket purchased via Costco - and the service, and Fresno Memorial helping us find the perfect plot to accommodate both my mother and father in law. We even purchased two additional plots next to them for future use. It was as perfect as as this type of event could be, and the grace and class that Whitehurst and Chris Gray showed our family was phenomenal. I can't say enough good things about how everything went.

During a very difficult time, after the death of a loved one, there is a lot of important paperwork…read moreand memorial plans to handle. We worked with Garrett at Whitehurst Funeral home in Fresno. He was professional, followed through with necessary emails and phone calls along the way and did a fantastic job handling all the affairs on the day of the graveside service and memorial. We had a luncheon on their site with their catering partner and the food was great. Garrett also set up a memorial display and did an impressive job. In addition we worked with Jazmin on the editing of the folder. She was responsive and very professional too. Lastly, there were other staff members from Whitehurst that attended the graveside service and luncheon and all helped make this difficult time a smooth affair. Thank you all at Whitehurst Funeral Home

Very kind and respectful during a difficult time-- William went above and beyond for us…read more Good value and they went the extra mile to put stickers we bought onto his casket. Deep gratitude and appreciation Karen

Went to Chapel of the light because it was highly recommended by a family member. Upon arrival…read morethere, we were met with a "surprised" look on the gentleman's face at the front desk. We let him know that we were there to make arrangements for my uncle who had passed a couple of days before. He asked if we had an appointment and we informed him that we were told by the receptionist who answered the phone that walk-ins were ok, he informed us that that was incorrect but he would try to locate someone who could meet with us. The gentleman then called to the back to verify if someone was available to help us. After waiting in an overly warm, gnat and mosquito laden waiting area for more than 30 minutes, we were escorted to the back office by Matt. Matt was condescending, rude and spoke to us as if we didn't understand what he was saying and couldn't afford the services he was offering. He kept looking at his watch as if we were wasting his time. At which point, I started gathering my things to leave because I will not stand for someone treating me as if we don't belong there. I stopped listening to him after a couple of minutes but gave my family member time to ask questions and to find out more. The absolute second we left out of the building we both looked at each other and decided we were never coming back because of overall feeling of not feeling welcome by any staff we encountered that day and Matt, is the absolute nail in the coffin for us deciding never returning there again!

The staff at Clovis Funeral Chapel were wonderful. They were so kind during a very difficult time…read morefor our family. They answered all our questions with patience. We thought they were reasonable.

Everything here was great. We were treated well under the new ownership and everyone was so…read morehelpful. Even though death is rough and never an easy thing to talk about, they helped and got us through our situation. I can't help but thank them enough in our time of need. Prices were good and the service was even better.

I had to last minute cancel a service at this establishment. The smell was so bad there was no way…read morewe could have invited fam and friends to go to the service there! They told me they were remodeling and the smell was from mold. It would be gone b4 the service for our beloved Gary. We had to go down there several getting paperwork right for victim assistance program. React time I went to visit the funeral home it as worse and worse. I mean I've worked at trauma hospitals and I've smelled death before and the smell was definitely that of decaying humans. There is like 4 different funeral Homes run out of this place. When we did a family visitation our loved one's body was in bad shape. When I felt around him I realized that there he had ice packed all around him and his body was decaying. Also I was unhappy about all the thinking I had to do as far as the package. Nothing was explained about prayer cards, guest book , and when I remembered not talking about these little but important things the owner or supervisor never explained any of this to us so when I remembered it was a scramble nearing the big day to pick out these items and the obituary and they got the flower order all wrong as well. What a bad experience at a very difficult time when we counted in the professionals to help us make sure all the little items that we needed were included I wasn't concerned so uuuuy

I do not recommend this place to anyone. I contacted this place after my fiance passed away, after…read morespeaking with the receptionist who was very nice and pleasant and easy to talk to, I decided to go with Sterling & Smith. I regret it. I had quite a few appointments with them. The first one was just to get pricing in which my case manager hadn't even gaven me her name to refer back to her. The second appointment with zoey, no one told me I needed to bring in any documents. No one told me anything about what to bring . We sat down and talked about the prices and services. She spelled my fiance's name wrong in which I corrected her. I actually respelled it out for her 2x and I thought she had corrected it. She was very pleased and seemed sympathetic to my loss. This was the first time ever dealing with anything of this sort. The short viewing for close family members went fine. Except they never contacted me to tell me when his body got there, or to schedule the viewing- I called them each time. But when it came time to planning the memorial that's where everything went bad. Zoey had spelled my fiance's name wrong on the death certificate even after correcting her the first time and respelling it 2x the first time. Before our scheduled appointment to go over memorial details, I gave her his birth certificate and she was trying to downplay her error as something minor. Anyhow, she had no office to talk to me in, so we went into someone's office until they showed up, interrupting her presentation and throwing her off guard. So we can shuffled to the next room. In that room I'm looking at a prayer book as she escorts herself out of the room, she leaves the door open. As I'm having a hard time finding a prayer that I like, there's people about 3 ft away in the hallway just staring into the room that I'm in and it got so loud, I finally close the door. After not having a table to hold the flimsy book, I find the prayer that I like and that's when Zoe told me I went too far and I was only supposed to pick from the first 20 pages. There were like 60 pages to choose from. Theyre book of selections had things that they weren't even using anymore. She didn't even know why they were still in the book. Because of all the noise, I couldn't concentrate so I said I would schedule another appointment at at time when they weren' so busy. My appointment was at 10am. I called later around 4ish to cancel the memorial services and I wanted my money back after paying her in cash that morning. She said they had already taken the money to the bank and they would write me a check for it. Everytime, dealing with Zoey, I have had to reach out to them- because this place doesn't call you back. Now I find out, that my money is in Bakersfield with a "private accountant" and that my money will be mailed to me. No one- including the manager of sterling and smith will even give me this "private accountants" name to verify this is even true and now to fix the death certificate it will take even longer to fix it because Zoey has to go to my fiances doctor to correct the error. Why would she need to go to the doctor to fix something in which I gave her the birth certificate for. The manager of sterling and smith isnt even mentioned in the website. They also falsely advertise. In their website- they say they help with personalizations at memorial services. But when the issue came up, Zoey said they don't provide them. I just want to be done with this place. As it is, I took them 3 necklaces to be filled, 1 necklace could not be filed due to 3 people trying to open it and couldn't, or they couldn't close the necklace the correct way without stripping the screw. These necklaces were ordered on Amazon and we're custom made, so now I have to take it back. I just want to be done with this place. Everyone here was nice and pleasant, but I think if they had more funeral directors, and a bigger office, maybe Zoey could have done a better job. She maybe overloaded with work- but this is a job a person can't mess up with. This has been my worst experience ever

The service and compassionate care displayed by the staff were exceptional. I had no idea that the…read morefuneral directors got so involved in making the services for my mother so memorable and as stress free as possible. Their expertise was invaluable. From Wayne, Mark, Bill, another gentleman, and Lisa from the office, whom were all extremely efficient and kind. Caitlin sent me a text to check on us and included resources available to guide us through the grieving process. My family is so grateful and appreciative.

Peggy at Jay Chapel is compassionate and understanding. She helped us navigate my mothers funeral…read moreservices with ease. The services were beautiful. Thank you Jay Chapel staff, especially Peggy.

Only thing done right the fast response to hospice when my father-in-law passing…read more My father-in-law, requested in his paid Neptune plan to honor his Military Combat Vietnam Service by an American flag draped over him, they did before he left his room. covered by flag out to the transport. Neptune did only that one act right. Rest of service Neptune gave was absolutely disrespectful & inexcusable it's no way to treat the dead & their family, to operate a cremation service business. My Father-In-Law's body was left in a freezer for almost 2 Months. Him, his Family were all treated with such disrespect. Neptune added to all our grief, daily stress, & caused a lot of suffering. He passed in January, Neptune didn't cremate him till March. Almost TWO MONTHS, that poor Man, laid in the freezer, instead of put to rest, cremated as he planned & paid for with his small SS salary to Neptune. WHY ? The female employee lost or, the b-story my spouse was finally fed, after calling many times to find out what was wrong, she said I left some items off the paperwork He felt lied to by her and treated with disrespect, his father, him & rest of kids, siblings, suffered caused by Neptune. For almost 2 Months, not a Neptune staffer called to tell us, that her paperwork for cremation was incomplete. She added to Pain & caused caused Suffering. His funeral was in limbo, she piled on more grief and said your Father can't be cremated till, (same incompetent), female employee returns from her 2 WEEKS VACATION. His poor father had to lay for TWO MORE WEEKS in a FREEZER, on top of laying in there way past expectation of being put to rest. same female employee, who treated a Man's end of life, his body, his family who was grieving and his wish for a quick cremation. His vital cremation paperwork she treated like garbage, is going on her 2 WEEK VACATION first, that's the most important thing to Neptune & this cold employee. No cremation for your father till then. 2 Weeks longer in the freezer, till ms. 2WK VACAY returns to correct the paperwork. Disgraceful the female employee made it agonizing to deal with Neptune, as his Family, and Belmont Cemetery were all waiting for ms 2WK Vacay @Neptune for almost 2 Months to put a Father, Brother, G-Father, GG-Father, Military Vietnam Combat Veteran to rest. Just awful

Very kind respectful service during a difficult time…read more William went above and beyond for our family and our lost beloved. Good value --did not lose quality for price.

Belmont Memorial Park provided a beautiful and peaceful setting to honor my wonderful friend. The…read moregrounds were exceptionally clean, and the staff showed genuine kindness, compassion, and professionalism throughout the service. Their hospitality helped make a difficult day a little easier. Thank you for treating our loved one with such dignity and respect.

Landscaping. Horrible I made several complaints to office…read more Office staff rude always makes excuses for landscape manager. Don't go there. I should get paid for doing there job

My father in law was in hospice at home. They came in the middle of the night to collect him…read more They were very kind, courteous & respectful. The owners were professional & courteous. Very reasonable costs too compared to other places. I strongly recommend this family owned business

I'm highly disappointed in the business. My Father did a prearranged plan that he paid in full at…read moretime of purchase. My Father passed unexpectedly in March and my Mom and I went in to collect on his plan and see how everything works ( our first time with cremation services). Mary the owner was very quick with no sympathy or compassion ran through the questions. She seemed very irritated. We was battling with brain fog of course because my Father just passed. She rushed through her prices very rudely asked Which one of you will pay it's due now?! Then proceeded to be even more irritated when we explained I had the receipt. It was already paid for. She rushed us out so fast we was more sadden and confused then when we came. Mary had no patience. I could feel her frustration and I wanted to leave soon as I got there. If my father had not already paid for this service we have declined the services.