Doc Cohen has been my audiologist since '07 or thereabouts. (He gave free screenings at my…read moreworkplace in nearby Yonkers, back in the day when he was with another organization.) He convinced me back then to get a set of hearing aids (even though I was only in my 40s!) to help cope with a case of tinnitus in my right ear. Throughout the years, I've found Dr. Cohen to be a great professional--always kind, considerate, understanding, and knowledgable about aids and other solutions that meet my challenging needs. This was especially true when my tinnitus bloomed to full-on single-sided deafness. (I completely lost hearing in my right ear due to surgery in 2013 to remove a golf ball sized acoustic neuroma--or benign brain tumor--which also destroyed my right ear's hearing nerve.) His current office, shared with an optometrist/eye glass store, might not look like much. But it doesn't impact the type and level of service and support he provides! (In fact, I think his "low-overhead" approach probably saved me SEVERAL thousands of dollars over a mid-town audiologist's office offering the same top-end hearing aids.) I would definitely recommend giving Dr. Cohen for your hearing challenges. I think you'll find his no-pressure, gentle approach to be very refreshing!

Dr Cohen is the utmost professional. He puts client needs first; he has a vast wealth of knowledge…read moreand experience and he's a really nice guy. You won't find better service anywhere.

I called and left a message in their voice mail, and I'm still waiting for someone to respond. I'm…read morea new customer, and it amazes me that this is how they treat their possible sales. I'm just reading the other negative comments here and it scares me to deal with a store that apparently have issues.

Attentive and wonderful staff great ophthalmologist I was told they also have a hearing doctor that…read morecomes in good selection of glasses contacts but they will order for you and very personable amazing parking out in front and grade hours because they're open the weekends woolly Saturday

The best there is! With everyone selling hearing aids it's…read morenice to find a truly knowledgeable group. Dr. L, Espinosa is the right choice.

Laura took over as our Audiologist when our previous one retired. Her credentials are excellent…read moreand are reflected on her knowledge of multiple manufacturers. My husband and I both use Widex. Perhaps her most impressive characteristic is her patience with the need to adjust hearing aids for fit and programs. She is eager to do whatever is needed for optimal results. Her personality makes it possible to enjoy our interactions. Joe and Rosalie Wise

I am very happy with my experience. As a first time client, I was warmly greeted by Barbara at the…read morefront desk. She understood the problem with my hearing aids and was able to quickly plan the resolution. I had to leave but received a call within one half hour that my hearing aids were repaired and ready for pick up. Also, she was most helpful with receipts and information that I needed. Thank you Barbara and Dr. Dold for such great service!

We got my son's hearing aids here in June 2025 and were required to pay $7,500 upfront. We were…read moreexplicitly promised by the audiologist that Aetna would reimburse 90% of the cost. After seeing us only two times, that audiologist suddenly disappeared, and since then it has been nearly impossible to get help from anyone at this office. There is no continuity of care and no one who takes ownership of the situation. I have called the front desk and billing countless times. Billing has been condescending, dismissive, and completely unhelpful. Meanwhile, I have spent hours on the phone with Aetna, who has also contacted this office multiple times trying to resolve the issue. Despite all of this, we are still stuck waiting on reimbursement and clear answers. This has been an absolute nightmare, especially when dealing with something as important as a child's hearing and such a large amount of money. I would never return to this practice and strongly caution others to get everything in writing and think carefully before paying a large sum of money upfront. Don't do it because you won't get your money back and they will not help you!!! My husband is now involved and he can't get anyone on the phone either. UGH!

1. Costly 2. After two yers if anything goes wrong you need…read moreto pay to have it fixed. 3. After four years they will not repair the hearing aids at all. 4. When an instrument is sent pout for service it takes two weeks to return. If you are really hearing impaired you are quite disabled.

We visited the location in White Plains. I'd give them a zero if I could. Their communications say…read moreto bring someone with you. When we arrived, we were told that only 1 person could go in, despite the form saying to bring someone. They said 'sorry..." Not a place to go if you need help.

Had an appointment with Melanie Katz, my son was two yrs old at the time we had to get his hearing…read moreevaluated. My son was terrified in the Audiometric Booth. Katz was very impatient, rude and unprofessional. She lacks patience, compassion and empathy for children. Will never use this ENT Faculty again.

They deserve zero stars. My family and I have been long time patients at this practice. While Dr…read moreZalvan is wonderful, Dr Damiano is an abomination, lacking in the most basic bedside manner, gentleness or courtesy. The Bradhurst office is more convenient so I made the mistake of booking appointments with her. In consecutive visits, she was so rough while cleaning my ears they actually bled yet she never offered an apology or word of comfort. It's nearly impossible to get through by phone and when you do, you are often met with surliness. I finally had enough and decided to go elsewhere but given my long history with this practice I needed to have my records sent to the new provider and was forced to drive to the Ardsley office to complete and sign a simple form. I asked how long the process would take - the clerk didn't look up, tossed my form in a file and said "five days." I knew right then and there they'd never be sent and I was right. More than two weeks later they had not arrived so the new office had to call and have them sent electronically. This option was never offered despite my asking. I transitioned to a Westmed provider and what a world of difference. I've been treated with courtesy and respect by everyone from the clerk to the provider. Leaving ENT Faculty Practice was a wise decision and I'm only sorry I didn't do it sooner. Avoid at all costs.

I do not recommend this practice. There is less than zero doctor compassion. This is a chain type…read morelocation most likely run by private equity as a money maker. Health care is down on the list of importance. If you truly value your health and time you should find a real doctor's office.

Facility is very clean and well maintained, very positive experience. Staff are generally very…read morefriendly and willing to help. The Doctor was very knowledgeable and seemed to understand my concerns and treated them appropriately. I was here for an ENT visit and the visit resulted in a small procedure done in office, absolutely a positive experience. Lastly if you drive a large vehicle, say a Silverado or Tahoe size, it will not fit in their parking garage (trust me I tried unsuccessfully haha).

I had an appointment with Richard on 4/13/26, he was FABULOUS!!! His personality is great! He made…read moreme laugh while he explained everything about my hearing loss and what my opinions were. I highly recommend visiting this location, just call the branch first to make sure you have a appointment at that location. The corporate office made the appointment but never contacted the branch. I had to wait an hour to see him but it was worth it. Thank you Richard.

I had randomly stopped in there to discuss hearing devices for a Family member and I had met with…read moreRichard who I think is the owner of this hearing aid shop. We spoke for a while but in all honesty...he came across very pushy and inconsiderate. I got a strong feeling that all he cared about was making a sale for hearing devices without doing the proper testing for the person concerned. This is a medical condition for a Family member...and it's not a joke for ANYONE with a hearing situation. Does this Fool think he's selling people a used car or automotive tires or something?! That's no way to be. Again...very pushy and he only seemed to care about making a sale! Doesn't he realize that people listen to their Doctors (ENT), shop around, and visit other audiologist/hearing aid service centers? What could have turned out to be a good situation turned bad because of his pushiness and lack of sensitivity to someone's hearing problem. That's just no way to be. There are too many options out there...so why settle for this crap? Long since moved on, my Family member's been taken care of elsewhere, and he lost a sale. Sorry...Do not recommend this Miracle Ear at all!

Nothing to do with whether she is a good audiologist because I cancelled my appointment after…read moredealing with their totally disorganized process. I had called at least a week in advance to set up an appointment for next Monday morning. I told the person in the office I had BC/BS and she said if PPO they accepted it. SHE did not ask me to send a copy of the card back and front. She did say to download their form to fill out and bring in, and to make copy of Covid card front and back to bring in. I get a call at 12:30 today (Friday) from Dr Gavin. In a rather irritating, accusatory voice tells me that she does not have a copy of my BC/BS card and needs that to keep my appointment or she will cancel it. If I knew this over a week ago I would have sent it in. I said I was in area and would drive it over so can take a picture. When I get there, she comes to front and says she also needs my Covid card copy in addition to my BC/BS card. I had Excelsior on phone..no acceptable. Totally disorganized and her attitude didn't help. I told her to cancel appt.

I continue to see Dr. Gavin, Mr. Gavin and Rachel for follow up to my hearing issues and they…read morecontinue to provide such good care. From speaking with Rachel to make appts, or needing clarification about paperwork etc, she quickly responds, is clear when explaining things and so helpful. Mr. Gavin is always patient and friendly and willing to replace parts of my aids when needed. And, Dr. Gavin is so on top of my situation and truly interested. She offers good and sound advice, she shares info and makes suggestions whether it be about dr referrals or ways in which to improve the use of my hearing aids. It is just so nice to have local health providers that really "know you" and take their time in working with you. Lastly, Dr. Gavin asks me to share dr. reports and MRI results regularly with her so that as she says, "she can learn from them"! How cool is that; after a life long career as an audiologist, she is still interested in learning her craft so that she can be even more helpful to her patients! Thanks so much to all of you.

Hearing test was good. Discussion with Nancy DATINO provided little pertinent information; most…read morechit chat. She provided me with the high priced Oticon hearing aids(I did want the best ones for me) with little backup info and NO instruction Manual. She left the room early (as she did on the second appt. also) and I was told by Samantha the intern or assistant there was no instruction Manual?? I called next day and asked Samantha if I could speak with Nancy DATINO ...I was coldly directed to call her DR. DATINO....she was not avaiable. I told Samantha said I must have a hard copy instruction manual. Samantha balked at this and said they only give instruction manual when the hearing aids are purchased??? Crazy! She finally not happily consented to send me instructions. I asked that a copy of my hearing test I was not given be sent also. These were sent and received. The instruction manual was indispensable; it had crucial, very important and indispensable info for these very advanced hearing aids. AND this office INITIALLY DID NOT GIVE ME AND WERE NOT GOING TO GIVE ME AN INSTRUCTION MANUAL UNTIL I PURCHASED THESE EXTREMELY EXPENSIVE HEARING AIDS?? WILD! The instruction manual said I should have a hearing test with the hearing aids on...which I had asked for and Dr. DATINO said this test with hearing aids on was not done,. The next appt. I had lots of questions that were basically answered and I needed hearing aids to be reprogrammed a bit as I was not hearing well with them. They were reprogrammed. Nancy DATINO left the room. Samantha gave me an unidentified bamboo toothbrush and told me to brush the domes of hearing aid very well every nite...Brush them HARD Samantha said. Well instructions in manual said do NOT touch the domes...only a specialist does this I confirmed next appt. days before only to be asked again on line an hour or so before my appt. to confirm again I would be there. I confirmed and drove an hour to the appt. to find out Dr. DATINO has been ill all week and would not be there but would join us on zoom call. I DEFINITELY should have been called before this appt. and told the audiologist I WAS PAYING TO SEE would NOT be there!! THIS IS A NO BRAINER! And I had been asked if I was coming in an hour before my appt. with the office fully aware Dr. DATINO would NOT be there!! I drove an hour to the appt' to find her not present! I arrived at appt. fully expecting Dr. DATINO the audiologist to be present...I had an LOT of questions for her!! WELL I sat there for about 40 minutes with Samantha. Samantha trying to connect on zoom with DATINO and made several phone calls to her also all to NO avail. From our first contact with her office I said I had been made aware that time with an Excellent audiologist was of utmost importance!! I was with her assistant/intern Samantha more than with audiologist DATINO. And Nancy DATINO never showed for this last appt. I had a LOT of questions for her the audiologist! I told Samantha to please have Dr. DATINO to definitely call me so I could ask her my questions. I then returned the Oticon hearing aids I was trying out because I certainly did NOT want to continue care with the irresponsible attention, information and lack of time provided by Dr. DATINO. I told Samantha I still most certainly wanted Dr. DATINO to call me ;I had questions. No surprise she never called. I would tell anyone to AVOID this practice. I ache for those that are unknowingly taken advantage of! And the $ a patient can pay...oh dear me! Terrible!

Audiologists who took the time to truly understand my unique hearing situation through advanced…read morediagnostics, such as real-ear measurements. They also created a customized plan with properly fitted hearing aids that helped me listen to and appreciate music, understand speech in noisy restaurants, and hear the soothing sounds of birds while hiking. I feel young again!