I am very happy with my experience. As a first time client, I was warmly greeted by Barbara at the…read morefront desk. She understood the problem with my hearing aids and was able to quickly plan the resolution. I had to leave but received a call within one half hour that my hearing aids were repaired and ready for pick up. Also, she was most helpful with receipts and information that I needed. Thank you Barbara and Dr. Dold for such great service!

We got my son's hearing aids here in June 2025 and were required to pay $7,500 upfront. We were…read moreexplicitly promised by the audiologist that Aetna would reimburse 90% of the cost. After seeing us only two times, that audiologist suddenly disappeared, and since then it has been nearly impossible to get help from anyone at this office. There is no continuity of care and no one who takes ownership of the situation. I have called the front desk and billing countless times. Billing has been condescending, dismissive, and completely unhelpful. Meanwhile, I have spent hours on the phone with Aetna, who has also contacted this office multiple times trying to resolve the issue. Despite all of this, we are still stuck waiting on reimbursement and clear answers. This has been an absolute nightmare, especially when dealing with something as important as a child's hearing and such a large amount of money. I would never return to this practice and strongly caution others to get everything in writing and think carefully before paying a large sum of money upfront. Don't do it because you won't get your money back and they will not help you!!! My husband is now involved and he can't get anyone on the phone either. UGH!

Had an appointment with Melanie Katz, my son was two yrs old at the time we had to get his hearing…read moreevaluated. My son was terrified in the Audiometric Booth. Katz was very impatient, rude and unprofessional. She lacks patience, compassion and empathy for children. Will never use this ENT Faculty again.

They deserve zero stars. My family and I have been long time patients at this practice. While Dr…read moreZalvan is wonderful, Dr Damiano is an abomination, lacking in the most basic bedside manner, gentleness or courtesy. The Bradhurst office is more convenient so I made the mistake of booking appointments with her. In consecutive visits, she was so rough while cleaning my ears they actually bled yet she never offered an apology or word of comfort. It's nearly impossible to get through by phone and when you do, you are often met with surliness. I finally had enough and decided to go elsewhere but given my long history with this practice I needed to have my records sent to the new provider and was forced to drive to the Ardsley office to complete and sign a simple form. I asked how long the process would take - the clerk didn't look up, tossed my form in a file and said "five days." I knew right then and there they'd never be sent and I was right. More than two weeks later they had not arrived so the new office had to call and have them sent electronically. This option was never offered despite my asking. I transitioned to a Westmed provider and what a world of difference. I've been treated with courtesy and respect by everyone from the clerk to the provider. Leaving ENT Faculty Practice was a wise decision and I'm only sorry I didn't do it sooner. Avoid at all costs.

This Dr did not take the right care of my case. I could have died. Be careful. He was not familiar…read morewith my diagnosis and wasn't responsive when I called the office. He spent very little time with me I ended up in th ER.

Dr Bergstein has been seeing me for years for sinus&reflux issues. He is truly a great doctor,not…read moreonly does he help improve your issue but he is caring , he listens and explains in detail,many doctors are cold and lack a smile, not Dr Bergstein, he is 1 of the few that are compassionate ,bless him, I recommend him to everyone in need of an ENT doctor.

After a horrendous experience at another hearing device outfit, I visited Emily Esca. What a…read moredifference! The hearing test took 20 minutes instead of 2.5 hours. Dr. Esca diagnosed my hearing loss and suggested my getting top-of-the-line hearing aids for $1000 less than the other place on a half-price sale. Dr. Esca knows what she is doing. She's professional and approachable with patients' questions about follow-up, costs, and recommendations.

Dr. Esca was very cordial and in a relaxed manner revealed her proficiency in audiology. After a…read moreseries of diagnostic tests, Dr. Esca in a clear professional manner explained in detail what the results revealed. She examined the current hearing aid being used and adjusted it for optimal performance. Although the results indicated a diminished hearing acuity, Dr. Esca did not attempt to talk me into purchasing new hearing aids, but take a wait & see method if the current hearing aid adjustment would improve in the coming weeks. She also made suggestions to facilitate wearing the hearing aid consistently. I strongly recommend Dr. Esca at Listen Hear Diagnostics. Dr. Esca is very focused, supportive, and accommodating. She displays concern and compassion for her patients. Note: There is street parking available.

Doc Cohen has been my audiologist since '07 or thereabouts. (He gave free screenings at my…read moreworkplace in nearby Yonkers, back in the day when he was with another organization.) He convinced me back then to get a set of hearing aids (even though I was only in my 40s!) to help cope with a case of tinnitus in my right ear. Throughout the years, I've found Dr. Cohen to be a great professional--always kind, considerate, understanding, and knowledgable about aids and other solutions that meet my challenging needs. This was especially true when my tinnitus bloomed to full-on single-sided deafness. (I completely lost hearing in my right ear due to surgery in 2013 to remove a golf ball sized acoustic neuroma--or benign brain tumor--which also destroyed my right ear's hearing nerve.) His current office, shared with an optometrist/eye glass store, might not look like much. But it doesn't impact the type and level of service and support he provides! (In fact, I think his "low-overhead" approach probably saved me SEVERAL thousands of dollars over a mid-town audiologist's office offering the same top-end hearing aids.) I would definitely recommend giving Dr. Cohen for your hearing challenges. I think you'll find his no-pressure, gentle approach to be very refreshing!

Dr Cohen is the utmost professional. He puts client needs first; he has a vast wealth of knowledge…read moreand experience and he's a really nice guy. You won't find better service anywhere.

The best there is! With everyone selling hearing aids it's…read morenice to find a truly knowledgeable group. Dr. L, Espinosa is the right choice.

Laura took over as our Audiologist when our previous one retired. Her credentials are excellent…read moreand are reflected on her knowledge of multiple manufacturers. My husband and I both use Widex. Perhaps her most impressive characteristic is her patience with the need to adjust hearing aids for fit and programs. She is eager to do whatever is needed for optimal results. Her personality makes it possible to enjoy our interactions. Joe and Rosalie Wise

1. Costly 2. After two yers if anything goes wrong you need…read moreto pay to have it fixed. 3. After four years they will not repair the hearing aids at all. 4. When an instrument is sent pout for service it takes two weeks to return. If you are really hearing impaired you are quite disabled.

We visited the location in White Plains. I'd give them a zero if I could. Their communications say…read moreto bring someone with you. When we arrived, we were told that only 1 person could go in, despite the form saying to bring someone. They said 'sorry..." Not a place to go if you need help.

Doctor Zalvan was attentive, very pleasant, concerned and communicative. He "flushed my ears" and…read moreit didn't hurt a bit. I had had to cancel my appointment twice because of health and weather concerns and the call center staff was very understanding and rescheduled me very quickly.

Beware of the office billing practices. We were way over charged and it's been impossible to get…read moresomeone there to correct it.