Ordering was so easy and communication was great, I really hoped for a positive experience with…read moreWaco Bounce House Rentals. However, on the day of delivery they were an hour late and delivered the wrong waterslide. I called immediately asking if the correct slide could be delivered and they told me it wasn't possible. Sadly, the slide we originally ordered matched our party theme while the one we were left with did not. When I called and emailed about a discount or refund they reluctantly (a week later) said they'd refund us $25 which is a joke considering the price we paid. When I tried calling to speak to someone they never picked up and never responded to any messages. I will not be using Waco Bounce House ever again, and will be telling my friends to avoid as well. I wish they would have made more of an effort to refund or even apologize for their mistake. Terrible customer service.

I would give this company ZERO stars if that was an option. Don't waste your time and money with…read moreWaco Bounce House. Find a more reputable company for your event. Their customer service has been absolutely awful. I have called 5 times and have emailed and a manager will not call me back. They came unprepared without an electrical cord to blow up the inflatable. The only used one blower and it needed two blowers to stay properly inflated. Then the driver delivering the slide hit my mailbox when backing out of my driveway. They owe me money and now I will have to take them to small claims court to get what is owed to me. DO NOT WASTE YOUR TIME AND MONEY!!!!

The price was great and they pulled up and got out of the truck and shook my hand and ask where we…read morewanted it set up great people person enjoyed talking with them and when they pick up they cleaned up and made sure we where happy with the clean up We plan on using them in the future Outstanding customer service thank you for making our granddaughter birthday a success

From the owner: Our vision is to continuously expand our services and equipment selection for unforgettable events…read morein the community and surrounding areas.

Bounce Waco cancelled my son's bounce house rental 2.5 hours before the start of his birthday…read moreparty. Despite having my phone number, the owner cancelled via email instead of having the guts to call me. As I was busy preparing for the party, I did see this email until 90 minutes before the party started. So I had 90 minutes to get another bounce house before the party started. Not to mention, I had rented all of my tables and chairs from this same company and they did not deliver those until 10 minutes after the party had started. The owner claimed the ground was too wet for the bounce house; however, failed to communicate this would be grounds for cancellations despite it having rained all week. We knew days before the event that the ground would be wet on party day. If she had told me in advance that she would cancel the bounce house for wet ground, I would have booked through another company. And for what it is worth, I called just about every rental company in town searching for someone who could bring a bounce house immediately and three other bounce house rental companies said it was safe to use a bounce house on wet ground. Moreover, we attended a party a few hours later and they too had a bounce house from a fourth company who also thought it was safe. We were able to secure a bounce house from another company and had zero complications on wet ground. It appears that the company could not deliver as ordered 2 months in advance and blamed the weather for their mistake.

Can't thank Sean Cole and Kenneth enough for helping us host a community movie night. Such kind and…read morehelpful staff, would recommend them for all the fun!

From the owner: In 2013 founder Tim Masters planned and performed his first mobile laser tag event along the banks…read moreof the San Gabriel River in Georgetown Texas. His customer was a boy celebrating his 8th birthday. Tim had spent weeks organizing work instructions and processes for the event - with Tim's background in leadership, operations and process management, he was a stickler for specifics, knowing that quality is in the details. When the party was over, the little boy stood in front of him and said, "Coach Tim, that was the best birthday party I've ever had." That was a life changing moment - Tim knew this was what he wanted to do - make kids and parents happy in their celebrations. Six years later that moment, that little boy's joy, continues to makeup the core of the Freedom Fun Brand. Our goal is to bring Freedom Fun to every backyard in America!