Customer service was top-notch. I will be returning. I highly recommend this restaurant to others.read more

I normally don't leave reviews, but this experience really needs to be shared…read more A member of our group was dining here with her under 1-year-old baby when a server accidentally spilled an entire glass of sweet tea directly onto the child. Accidents happen, and no one is blaming someone for that alone--but what happened after is the real issue. Instead of immediately checking on the baby, apologizing properly, or making any effort to fix the situation, the server disappeared. No manager came over, no one followed up to make sure the baby was okay, and no accommodations were offered. The table was essentially left to handle the situation themselves.When asked to speak to a manager/owner, no one came out at the time to address the situation. This isn't about a mistake--it's about the complete lack of accountability and customer care afterward. When a situation involves a baby, you would expect urgency, concern, and basic professionalism. Unfortunately, none of that was shown. I hope management takes this seriously and improves how situations like this are handled in the future, because this was extremely disappointing.

Four stars for a take out experience. We found this place online and called ahead of time to place…read moreour order. The girl who took our order was friendly and helpful. Establishment was in a plaza with plenty of parking. I couldn't give five stars because as we walked in to pick up our order the inside tables and floor did not look very clean. Some food, trash was left on the floor and it was very messy for a restaurant. They have a few tables to sit down and eat. A drink fountain, and I believe I saw a restroom available but did not use. Our food was ready when we arrived, plastic utensils were provided and yum yum sauce as we ordered (.25 extra & they give plenty!) Our food was great portion for their price, we got the chicken hibachi, chicken, steak & shrimp hibachi, and chicken & shrimp hibachi which all came with fried rice and veggies. We would definitely get it again! We also had their house roll which came with 8pcs, and didn't eat it until the morning because we were stuffed, it was still very good after being refrigerated and eaten the next day! I would definitely recommend and come back again if in the area!

I went to the drive through on 6-10-26. ordered the 4 item platter requested 3 items to be shrimp…read moreand 1 item to be catfish. I was told that I could not have 3 items to be shrimp. only 2 even though it is a 4 item platter that 2 shrimp was the max you can get with a 4 item platter Their menu does not state this anywhere. I left without ordering

I ordered the flounder and shrimp combo through the drive thru. She asked if I wanted seasoning,…read moreand I agreed. The service was very friendly. The food took a minute to come out, but it was piping hot so I knew it was fresh. Everything was really good! I loved that the shrimp didn't have the tail on it. The fish was perfectly crunchy on the outside and tender on the inside. I liked the seasoning- kind of salty, kind of peppery, kind of sweet. The ranch is also really good- it tasted homemade. I would come back again.

Food is always good, service is always quick, and it's a nice atmosphere. I've never had a bad…read moreexperience at this location.

Lunch Food is good! Service is ok. They are trying, learning. Ambiance is so-so. I will try it…read moreagain.

Nice surprise when I was in Albany. The pizza was great and was customizable. I loved the fact…read moreyou got do half half of whatever pizza and you could customize single slices too. Cinnamon knots was good as well. Will definitely return when in Albany.

We came in on Saturday for a late lunch, there were 4 of us. One lady friend got a Johnnys special…read moresub which was good, my other lady friend got a slice of pizza and a salad and her food was good. He and I got Italian food, he got spaghetti and meatballs (Bronx Bomber) and a meatball sub, the meatballs have absolutely no seasoning, the spaghetti is water spaghetti with no seasoning, the lasagna that I got only had flavor because it had ricotta cheese in it. We also ordered the garlic knots which were great and the tomato and mozzarella appetizer which was fabulous. The dinners were just not good. We brought his home so I could add Raos sauce and seasonings to the dinner he had. We paid $80 for the two meals, 2 drinks and 3 appetizers. The waitress was great, timely and very attentive. We did let her know about the food as well in which she apologized. Restaurant is very clean and nice but due to the food I can't say we will return.

Outstanding! Food was delicious. Chicken was hot and tasty. Service was impeccable. Restaurant was…read moreclean. Enjoyed our lunch. We have tried to get here several times. Now that we have tried it we will definitely be back.

We thought the fried chicken had a weird flavor. Small selection of food. No service. Seemed to…read morehave mediocre vegetables from a can

I stopped in on a Thursday around 6pm. As usual, I ate at the bar. It's small and can seat around 4…read morepeople comfortably. The dining room was full at some point while I dined, but not the whole time. They had several to go orders. I walked in and was promptly greeted by a friendly gentleman who told me to make myself comfortable. I was brought complimentary chips and salsa right after I received my drink. The salsa had awesome flavor. Slightly spicy, but more flavorful with strong notes of garlic. I loved it. I ordered the bean dip (no description on the menu) to go with it, which turned out to be basically refried beans with queso. It was awesome also, I just wasn't expecting the queso. For dinner, I ordered the Milanesa de pollo torta, but I made a lot of modifications. I just wanted the Milanesa, the guacamole that it comes with, and tortillas. All 3 were top notch- the guacamole was fresh, the tortillas were homemade and the milanesa was very well seasoned. I enjoyed my meal and would definitely be a regular if I lived in the area.

i was unfortunately sick when my family came here to eat after church, so i asked them to bring me…read moresomething back. when i got my food there were chips just thrown into the bottom of the takeout bag and my food box was open and the food was everywhere. at least rancho knows to close their food and to put the chips into a separate closed bag.