I have been a patient here for 3 years now and still receive exceptional care every visit. I am never in pain in this office, their numbing is pain free, and always attentive to your needs. My first visit was an emergency tooth ache, and they were not only able to see me the same day, but also got me out of excruciating pain on the same first visit. Their prices are very fair, and their crowns and fillings match perfectly!! so lifelike. It's also obvious they care about your overall health, unlike a lot of other dental offices all about collecting your money, they go over your entire health, and really take into account making you healthier overall. They are really helpful in holding you accountable for your oral hygiene, always willing to teach and explain, and always book you for your next visit before leaving! I would highly recommend this office if you are interested in being fully taken care of, minimal to no wait most visits, and can complete most of your treatment the same day! read more

1 Star (Would give -5 if possible) I had one of the worst dental experiences of my life at Little Elm Dentistry. About a year ago, they told me I had "severe gum disease" and refused to do the basic cleaning covered by my insurance. I didn't know any better at the time and trusted them, so I paid $600 out of pocket for their so-called "special cleaning." Now, looking back, I realize they took advantage of me and stole $600 for something I didn't need. A few months later, they tried to charge me another $600 for more of the same. Instead, I went to a dental school, where I had nine hours of detailed professional cleaning done over three appointments. My teeth were spotless. Less than a week later, I went back to Little Elm Dentistry hoping to use my insurance for a basic cleaning and establish care with a regular dentist. To my shock, they told me I needed another "special cleaning" costing over $2,000, even though my teeth had been cleaned just days earlier. I asked the hygienist if they could simply do the basic cleaning covered by my insurance, and they refused. I asked to speak with the manager, and they refused to let me speak with her as well. When I asked to speak with Dr. Yates, they also refused until I said I would file a complaint with the dental board. Only then did he agree to talk. When I finally spoke with Dr. Yates, he claimed doing a regular cleaning would be "under-treating" me, even though I had no plaque or calculus because I had just completed nine hours of professional cleaning. He said it was "about bacteria," not plaque or calculus, which made absolutely no sense. After reading other reviews online, I discovered many patients have had the same experience -- being denied insurance-covered cleanings, pressured into unnecessary procedures, and blocked from speaking with the manager or dentist. It is clear this office is charging people for cleanings they do not need. Little Elm Dentistry is not about patient care; it is about money and manipulation. What they are doing is unethical and should be investigated. Avoid this place at all costs. They are a scam operation. read more

I would give a negative star if I could... Although I've recently moved from Frisco to Garland, I decided to schedule an appointment with Dr. Phen as a returning patient. I left my house well in advance, but encountered unexpected traffic on DNT. I called the office in advance to confirm if I needed to reschedule as I anticipated that I would be 10-15 mins late. When I spoke with the receptionist, she advised that I could maintain my appt. as long as I arrived within the allotted grace period. Upon arrival, I was given BS rationale as to why they were unable to provide services, some of which could have been communicated when I initially spoke to the receptionist advising that I would be late, but within the grace period. Terrible communication from the staff and terrible customer service from the provider who advised that they had limited staff at the time of the appointment. If staff will be limited, it doesn't make sense to accept appointments after a certain time. With the current cost of gas as well as tolls, this was a complete waste of my time and money. I felt as if the dentist didn't offer any sort of solution and didn't show any empathy for the inconvenience caused. read more

Stay away from this place -- total scam operation. I walked in and made it clear I was NOT having x-rays because I already had them 6 months ago. They confirmed that in my chart, and then after making me wait another half hour, a different doctor insisted I get more x-rays anyway. I have had radiation before and do not want unnecessary exposure -- so I got up and left. This isn't the first time. My fiancé was pressured here last visit when they refused to do a standard cleaning. They told him he "needed" a special deep cleaning (periodontal scaling) that would cost around $1,100 even with insurance. He walked out, went to another dentist, and guess what? That office had no problem doing a regular cleaning immediately with no scare tactics. This office wastes your time, pressures you into unnecessary procedures, and tries to pad the bill with things you don't need. Absolutely unprofessional and dishonest. Don't waste your time or money here. read more

Have been overcharged 1,321.88 with 2 accounts. Refund is pending. Will post results.

On the website it claims that a crown should stay 5 to 15 years. My crown fell out less than 3 years after Little Elm Dentistry put it in. I have to pay another 1,000 dollars for another dentist to put it back on. Bad customer service and bad dentistry. Read all the bad reviews and save your money. read more

Today this dental office lost another patient and from what I hear this is not unusual these days. I have never in my life seen a business go from as great as this one once was to as atrocious as it is today. The first time I walked in there a few years ago it was amazing - really geared for taking great care of patients. As time went on they have devolved into just another churn and burn, no class, no care, no personalized service operation which is most acutely realized through their incredibly unprofessional front desk staff. The standards they once held themselves to are now totally gone. I generally am the type that likes to just go with the flow and am not bothered by rude and inflexible customer service ( I don't think I've ever given a negative review anywhere) but the team at the front desk is so bad I have had now two ridiculous interactions with them and just cancelled all my future appointments today. They were so incredibly inflexible despite the thousands of dollars I have spent there and the years I have been a patient. read more

Honestly when we started coming here over 5 years ago, it was great. Now you can even get a regular cleaning with the main dentist for over 2 months out. The main front desk person- is the worst. I received an email confirmation for my appointment 2 weeks in advance. I had scheduled the cleaning 6 months out bc it was done at my cleaning. My schedule changed so I hit RESCHEDULE. The reply you get is, thank you someone from our office will call you or you can call us. So I called. Immediately after I read that. I spoke to said front person when I called. She let me know Dr Yates had no availability until May or April. She said the other dentist was available earlier but I told her no thanks, I only see Dr Yates. I said just keep my appointment. Low and behold I walk in today and my appointment has been removed. I'm naturally irritated. I took PTO to make this 830am appointment. But at this point I know I can't be seen so I say just reschedule me. But before I say that I told her I KNOW I spoke to her on the phone that day and told her to keep my appointment. She said 'Well there was a miscommunication on YOUR part'. Ok. So as she's trying to schedule me, she tells me the availability with the other dentist- that she KNOWS i won't see. And I'm like you already know I won't see anyone but Dr Yates so why are you telling me about the other dentist! Anyhow, I won't lie, I was thoroughly irritated with this human and I got loud in there. She refused to schedule my appointment and told me- you ALWAYS have an attitude when you come in here! Well, they definitely have lost my entire families business and I know they don't care. read more

I have never felt so embarrassed leaving a dentist's office. As I walked out, I overheard staff laughing at me, and it was humiliating and hurtful. A place where patients should feel cared for instead made me feel ashamed and disrespected. This was a horrible experience, and I would never want anyone else to go through what I did. read more

One of the worst experiences I've had - an absolute waste of time. I came in specifically for a routine cleaning and made that clear from the beginning. However, they refused to do a routine cleaning unless I agreed to a deep cleaning. It felt like the initial exam was conducted solely to come up with reasons to upsell more expensive services. Instead of listening to my request, they pushed for procedures I didn't ask for or need. It seems they are more interested in generating charges than providing patient care. I will never return to this location. read more

My dentist used to be art of this practice. The dentist are fine. The business, however, is not. The front office epitomize rudeness. Every visit requires filling out the same information as they seem to always "update". The billing is atrocious. When you confront them, they push back hard even though they are wrong and will eventually correct the bill. They claim to have an emergency line but emergency over a weekend means you have to wait until Tuesday for an appointment. Once again, the dentists are very capable and pleasant but the front office will drive them out of business. read more

Recently visited Little Elm Dentistry. I had a positive experience overall. The dental staff and office staff were great and professional. I had a check with the dentist who explained things throughly and a great cleaning with the dental hygienist. read more

Took two hours of my Time and did no cleaning which I came in for. Instead tried to sell me on treatments I didn't need. Now I need to have them transfer x rays read more

Full disclosure, I recently had a 2 star review of LED based on my frustrations with trying to get questions answered regarding fees. I removed that review after having interaction with Sky at this office. I chose not to update, but to remove and repost. I was able to get very thorough information regarding fees (we pay cash) from Sky at the Little Elm office and having history with Smile Generation we decided to give them a try. I'm so happy we did. The ladies at the front desk are very personable and helpful. (Sky is one of them.) Dr. Yates and his team are wonderful. The dentist isn't exactly a fun place to visit but all 3 of my children had nothing but nice things to say about him. We have certainly found our dental home. You will not regret giving this office a try! read more

I would like to give them NEGATIVE STARS!!!! I am extremely disappointed in Little Elm Dentistry-- I WILL NEVER VISIT THEM AGAIN and my husband cancelled his appointment. I agree with several other reviewers about the front desk, they are not great, and on June 3rd, 2024, she tried to BLAME me for my dental issues. I started visiting Little Elm Dentistry in December of 2023, I was having some tooth pain and wanted to see what the issue was. They did x-rays and said I had a lot of bone loss, and told me I needed deep cleanings and then to get on track for cleanings every three months. They gave me an antibiotic rinse to use and that seemed to help for a few months. I went back in, in April with pain and told them that same area was really bothering me again. She said it was time for the cleaning and so they did another one, gave me the antibiotic rinse again, and said I should see the periodontist due to the bone loss. I could not make the specialist appt she scheduled for me because of work. The pain seemed a bit better each time I used the antibiotic rinse, but would come back with a vengeance when the rinse ran out. On June 1st , 2024 I was home eating dinner and the most severe pain shot through the back of my mouth, where I had been suffering with that pain. I got online and scheduled an emergency visit -- they had one left at 1:30pm for Monday - June 3rd. Monday morning I called them to confirm the appt -- and she said there wasn't one scheduled. I was in so much pain and extremely upset. She was apathetic, to say the least and said sorry, we can see you next week. I was livid, and said no thank you--and hung up!! AND THEN she had the audacity to call me back and tell me because I missed the periodontic appointment it was basically my fault. I got extremely upset with her - I had been in pain for days and had, had very little sleep ~and said, I cannot believe you are calling me to blame me for my pain. And I said DO NOT EVER CONTACT ME AGAIN!! THANK GOD for Dr Grant and Dental Care of Frisco. They got me in early Tuesday June 4th, did two - xrays, and Dr Grant did a little physical exam of my mouth--and he knew within minutes that my back tooth was extremely fractured and the x-ray showed severe infection in my gums all the way to the bone. Run as far as you can from Little Elm Dentistry!!!! read more

Best dentist I have ever been to with the best equipment!! And I've been to quite a few dentists in Australia, Hong Kong and now USA....in February had lower back molar infection, dentist did root canal, and a crown. Dentist makes crown on-site in about 30 mins... so efficient and low stress. Went in again yesterday, tooth lower back molar was breaking off, filling broke down, I was in and out in 1.5 hours with no pain and a new crown! Dr. Addam Debebe is the BEST!! read more

I am glad I found this place. I needed to have a root-canal and the team of David Yates and Randy Middleton did a fantastic job and installed by crown in less then 3 hours. Other providers require you to go back 4 weeks later to have the crown installed. I was also amazed by how well the crown fit right from the beginning. The procedures were so well done that I did not need to take any pain killers as they recommended. Kudos should also go to the Office to the team who were flexible and professional throughout the process! read more

Would not recommend at all. This place is a waste of time. They bill your insurance for anything and everything possible and people wonder why insurance just keeps rising. Because of places like this. $1,100 for a new patient exam. They told me I had to have a deep cleaning which would be $300 out of pocket, almost $800 total so my insurance was covering $500 of it. I declined and just asked for the routine cleaning covered fully by insurance and they told me they would not do it. So I left and got a 2nd opinion from a family friend dentist who unfortunately isn't in network. As suspected, they're full of it. I guess if you don't mind being over charged and billed for everything (oh, and I did initially challenge the deep cleaning costs as my insurance covered portions and they removed over $300 in charges, about $85 out of pocket but that was a red flag too) then this may be the place for you as staff was friendly. Was definitely a waste of an hour and a half of time. read more

I went to this dentist office because it was close to my house. I see a dentist regularly but decided to try this place because of the location. I go in for exam and cleaning and they tell me that they cannot give me a cleaning because I need a deep cleaning that costs over $300 out of pocket. Keep in mind I have dental insurance but they were charging me as if I did not. I leave without a cleaning. I contact my insurance who tells me that this dentist has submitted a claim for "unspecified procedures" that costs $175. I had 4 of them on this estimate that was submitted to my insurance company which means I would still have an out of pocket costs of over $300. It is unacceptable for any healthcare provider to overcharge patients, especially by manipulating insurance claims to increase out-of-pocket expenses. This practice is unethical and leaves patients feeling cheated and taken advantage of. It undermines the trust that patients should have in their healthcare provider and can ultimately harm their overall health by discouraging them from seeking necessary dental care. I strongly advise against using this dentist office if they are engaging in such unethical practices. It is important to find a provider who puts the needs and well-being of their patients first, rather than prioritizing profit over ethical and fair billing practices. read more

In January I went in for the regular cleaning which is completely covered by my insurance. Made sure they knew not to add anything other than that. Despite all that they billed me for "Fluoride Varnish" and "Dental Hygiene instructions" which I know for a fact I did not receive. In March my 18 yo daughter went in for her cleaning. I had warned her about my experience, after her telling not to add anything on, they charged her for fluoride treatments. Who knows if she received it or not! DO NOT RECOMMEND. I would give 0 stars if I could. CHECK YOUR STATEMENTS. read more

The dental service is good but billing is horrible. They sent me to collections with no calls or any insight on the bill I inquired about several times by email. My emails were IGNORED when I tried to find out why my insurance has not covered the full preventative service. They told me I only owed $35 bc my insurance would cover but then sent me to collections for $65. They won't hesitate to send you to collections and overcharge. It is a shame bc the dental cleaning and X-rays were good. read more

I had an amazing experience with this place! I initially called with a dental emergency I went to a few different places and people gave me outrageous prices and absolutely no direction on how to find any discounts or financing! Once I called Little Elm dentistry I spoke with Chris on the phone who was so helpful he was a godsend! He made my experience so much better and help me find exactly what I was looking for as well as The discounts that I desperately needed. I also spoke with Lauren who was very sweet and informative as well. I will definitely recommend this place for anyone looking for a professional and informative establishment! Highly recommend!! read more

Rachael, only front desk employee, has zero skills and communication. I went online booked, big mistake. In my online submission I Stated clean & Pain in lower front. Several times to Rachel I said I want to verify that not having X-rays or limited will not stop the portion of the pain concern. She just stuck to "I have you as a new patient appointment" She has Ins info, but failed to tell me in 5 days.. my X-rays are covered.. so as I walk in knowing it's gonna be a hot mess.. she asks for $75.. I said why did you not tell me this this morning on our numerous calls and my appointment was at 1, She had half a day to let me know, that I'm not covered for cysts you knew you didn't have and I had called in and the ofc said no these are for ortho.. I said well I don't have any others..She then said can't see you if no X-rays taken today, I said not even for my pain as I filled out in your online form that I had?! So wasted morning and day and drive. I did talk to the dr. He said he was short staffed she's the only one to deal with even tho he did say that yes he could see me for pain which contradicted her.. but I'd deal with her. I said no thank you, I'd rather deal with my pain. I don't recommend this of. What do ever, big mistake. Poor serve, extremely poor communication, under staffed and one doesn't know what the other knows.. stay clear. read more

If you want to get billed medically instead of dental to your insurance then this is your place to go. Want to let them know that they billed the wrong thing just for them to basically say "too bad....so sad- you have to fix it now" then once again this is your place. Very poor customer service with poor communication all around. If anything I would recommend getting your phone calls recorded when having a phone call here just for a paper trail. read more

Today I experienced arguably the best experience at the dentist and I want to share with you all. The associates at Little Elm Dentistry clearly understands what customer service is and the way Dr. Dahl took pride in his work let's you know that you are in good hands. Amy was great as well, very attentive and I totally forgot the nice lady who took the payment and informed me about promotions they are having. Overall, it was pleasant so thank you guys and I will be back. You helpers in the Little Elm/ Frisco area should try them out on 423 and Little Elm parkway. read more

Little Elm Dentistry - General Dentistry Near Me - Little Elm, Texas

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Dr Adam and his team did a great job with my dental care! They thoroughly explained everything and I didn't feel like someone was trying to sale me unnecessary procedures/products. I needed general dentistry and that exactly what I got! read more

This place is the worse dental office I was, They don't he professional team, they are so rude especially the office manager. I don't recommend this place to anyone. read more

Wow! I had a crown replacement done back in September 2020, soon as I left my crown felt weird and uncomfortable, the hygienist(super sweet Barb) was like well it may feel odd a few days or so, fine. A day or so later, I realized it wasn't that simple. My crown was all wrong. I was told that I couldn't get an appt for at least a week or so because the dentist was out but after much complaining, they worked me in to a secondary dentist that works here which they never disclosed. He shaved down the crown. Weeks later, the crown felt odd and at times, it's like I could taste the metal and when flossing, I could taste/smell an odor but because I'm super hygienic when it comes to my mouth I thought maybe I was overthinking. Yesterday, I'm chewing gum which I never do because it's bad, I felt like the crown was moving or something, just not right. I called and scheduled a visit for them to check. Later, I went to floss and brush after early dinner and boom, the floss lifted the crown and it flew out of my mouth into the drain. I called back super upset to inform and so the young lady schedules me for today. She then calls back demanding ins info(my ins changed since Sept.) I asked why is ins even an issue if this is something you all did wrong? Her attitude was one of no empathy whatsoever. I come to my appt today scheduled for 11(made it late granted about 11:20, I didn't plan to have to suddenly make it to the dentist while having to make a living and work) the front desk lady was absolutely rude non empathetic etc. I was treated as if I pulled my crown off. She made a comment saying the crown I chose was the issue as if they didn't sell it to me. Came back for the appt and the dentist tells me he no longer trust the relationship between he and I because I had an issue with my crown so he sends me out with a temporary crown and tells me to go somewhere else. Also tells me that the ins pays them only a fraction etc etc! If you know what's best do not come here. I only leave reviews like this when it's bad. People please trust me on this one! read more

I was impressed with the customer service and the technology used in my dental procedures. Those two things made a big difference for me!

This is a brand new office in the community and it was a great experience. I came in for an exam which was more extensive than any other office I have been to. Turns out I had a small cavity and they also recommended to get a crown for another tooth. Dr. Dahl was great and really cared for how I felt. He would always check on my comfortability through out the process, but honestly this was the easiest and pain free visit to a dental office I've ever had. The crown was made in office and I was able to leave with it on. I highly recommend this doctor and staff. read more

Little Elm Dentistry - Little Elm Dentistry - General Dentistry Near Me - Little Elm, Texas

Today was a great visit with Dr. Dahl's office. His staff was friendly, kind, and most importantly, knowledgeable. I just left my dentist of almost 10 years, and I feel comfortable with this new dental office. Dr. Dahl uses new materials and updated equipment. I will definitely refer my husband and children to this office. read more

Pay close attention to the negative reviews. They are likely very true. I went in for a root canal and crown in March of 2021. Had to wait nearly 30 days for the endodontist who only comes around periodically to come back. I have had many fillings and 2 crowns. This was my first root canal. Due to my own panic in the chair the procedure was halted- NOT their fault. I apologized many times as it had never happened bf and asked for a referal to be sedated for the procedure since this endodontist would not do that. The appt was a Friday, by monday - no call, I called tuesday - they said " we are working on it, by Wed - no call , I called Thursday left a message....no return call. Its been nearly 3 weeks and NOT ONE SINGLE call to check on me my tooth situation or to provide the referal to an endodontist in network that provides sedation. This is a VERY VERY poor place to go unless you need a basic teeth cleaning every 6 months. I read the negative crown issue and should have known better. My dentist who did my 2 crowns IMMEDIATELY said come in we will fix the bite and did so both times- same day. Clearly the dentist - owner has no clue how poor his front desk is and how little they care about their patients or followup. Discracefully practice that cares more about $$$$ than patient care. I am sure this will just be written off as a disgruntled patient who is hard to please or worse - a fake review. I assure you it is not. read more

I think I found the Mecca of dental care!! Super clean office (a little maze-y in the back, and easy to get lost when you're focused on your dental anxiety, rather than where you are)! Front desk staff could be a little warmer and more welcoming - didn't even say anything when I walked in and continued conversation amongst themselves, but interaction with them is so limited that it's not a big deal. Started off with Dr. Yates, who was amazing and communicative! Dr. Yates shows extreme care with his patients, not only in how he can best serve them, but also who they are as people. His persona immediately set me at ease. Paloma took my x-rays and honestly, she's a gem!!! So understanding and patient! By far, the best tech I've ever had. Explained everything and again, her demeanor kept my anxiety at bay. Once the x-rays were taken, she thoroughly explained the next steps and paired up with Dr. Yates for the exam. Dr. Yates had to hand me off to Dr. Adam for my cleaning, so I ended up getting to meet YET ANOTHER incredible dentist. Dr. Adam was super personable, too! Like most people, I avoid going to the dentist, but after finding Little Elm and interacting with Paloma, Dr. Yates, and Dr. Adam, I will gladly go back for all my dental care!!! Thank you all for being so awesome! read more

I would give them 0 stars if I could. Super unprofessional and rude. They told me they would decline service to me because I mentioned I would be leaving a review due to the disrespect I received from Lauren the front desk lady. The owner of the place is pretty racist and I'm beyond shocked from the treatment I received. read more

Called this morning with a toothache. I spoke with Angie, and she was able to squeeze me in during my lunch hour. Lauren took my X-rays and showed me to my room. This office is super clean, and they're starting to decorate for Christmas! Dr. Dahl was very friendly and told me I needed a crown. They were able to prep the tooth and make and seat the crown in about 2 HOURS!! Little Elm, Frisco, Prosper, Celina, this should be your place for your dental needs!! This team is amazing!! FIVE STARS!!!! read more