I bought a dryer here yesterday after having a bad warranty experience with LG regarding my…read moreprevious dryer(it's taking months to resolve the warranty claim and LG promised to replace the dryer and now they're offering a refund in 7-10 business days after I waited several weeks for the promised replacement). The sales lady was very helpful and I walked out of the store less than 20 minutes later with a new Dryer for a great price. I have purchased 4 major appliances at this business and had a wonderful experience each time. Thanks!

If it wasn't for the financing and pressure about it, I'd be giving a five star review. In the…read moremarket for a washer and dryer, I wanted to support a smaller business. First off, the store opened late. That happens. The employee immediately acknowledged me and pointed out a great deal. I usually try to pay cash, though this is something of an unexpected move and the washer/dryer where I live now belongs to the landlord. When I asked about financing, she pointed out they use use a private firm and I'd want to pay it off in three months to avoid high fees. I explained I didn't know if I could do that or not, but did want financing. She kept pressuring me (politely) to pay in three months and could not tell me how much the month "lease to pay" would be other than "you should pay it off in three months." I started to fill out the application, then the form wanted my bank routing and bank account numbers. Okay - I'd have done some quick research to make sure this was legit only I do not carry checks. Plus, I'm reluctant to give it to them without knowing how much my monthly "lease" would be. I left and went to a "big box" store where I got a washer and dryer for the same price financed without having to hand over my banking account number - and at a lower interest rate. I sometimes do direct debit, though only after research. I also like to make more than the minimum payment. All that said, if I need future appliances and was paying cash, I would look here first.

The staff were really friendly. Jay, the sales lady, was a HUGE help and made it less stressful for…read moreme and explained everything to me. I definitely will be getting more furniture from here in the near future.

I ordered some items for curbside pickup around 4:30 on a Thursday. The site told me it would be…read moreready within 2 hours. I arrived at a bit after six to grab a few small items in store. Then we parked curbside and waited. And waited. And waited. Never got the notice it was ready, so I went into the app to check the status and it said curbside pickup was until 6 PM. I wasn't told that when I ordered, but okay. Not the store's fault, I guess. So the next day I'm waiting on the notice that it's ready for pickup. And I'm waiting. And waiting. And waiting. I finally get a notice about midday that one item was out of stock and I'd get a refund. Okay, so back to waiting for the rest. I wait. And wait. And wait some more. And finally 24 hours after the initial order I give up and cancel. What happened to it being ready in two hours? And how does two hours become over 24?? I'm so furious. I would have just gotten them all in store if they hadn't been heavier items that we needed help loading into the car because I have a hernia and my husband had spinal fusion surgery and neither of us can lift much. I definitely would never recommend ordering pickup from this location and I'll just go to Lowe's from now on.

The staff are amazing. Always friendly and helpful. I see a lot of the same staff so turnover…read moreisn't too bad. My only issue is with some of the products like holiday items. We decided to invest in a Xmas animatronic and it was broken when we put it together but they would not take it back because we got it on clearance. The return policy is not as good as Lowe's.

They were super helpful in helping us find what we needed, and even helped us work on price and a…read moregood time for pick up. Highly recommended this place. Wonderful people.

I was greeted by some friendly people. The store selection is really good and most everyone was…read moreextremely helpful. I got the product I wanted at a great price!

Clean! Most of all due to Ms Rhonda, I highly recommend this establishment!! She will help you get…read morethings rolling! Seriously, you can use a debit or credit card. You do not have to worry about having enough coins to wash and dry your clothes. You do not have to deal with change if you pay by card.

Phenomenal staff and efficient / serviceable equipment. Appreciated using the credit card enabled…read morelaundry card. Much better than exchanging cash for coin. Very clean inside and safe.

I don't know why people are giving such bad reviews. a lot of places are understaffed, but I have…read morealways had super helpful people helping me here. I have had pick up orders of large amounts of soil, etc that i have had to fit into my little compact suv thing. The guys that have helped me out EVERY TIME have been the sweetest and most helpful. And it is not easy to fit that amount of stuff into a little SUV. They could have just left me out there with piles of soil and mulch and been like "Won't fit. Good luck." But they have ALWAYS helped out without acting put out. It has been a hard 5 years. Can we please just celebrate the good? These businesses are doing the best they can. The employees don't control how the store stocks, how many people can get hired, etc. Just be glad that there are some really nice and helpful people here!

Been in here a long time. No one answered the phone and no one came to isle 2 for a paint spray…read moretip. They also won't take back things I bought and lot the ticket. Never pay with cash. The folks at the return desk are just standing around shooting the bull. I wanted a new spray tip and 15 gallons of paint. I guess I will take my stuff and go to the North Little Rock store. Waited 35 minutes. Told them three times I needed the lock unlocked.

I purchased a used refrigerator here that was in great condition. It was $300 less than everywhere…read moreelse I had priced used refrigerators at and also came with a 90-day warranty. It was clean when I bought it but I had to clean it up a bit more, simply so it would fit my personal standards of cleanliness. It wasn't terrible, though. The guy even helped my brother haul it to my house. I went back today looking for a different used appliance which they didn't have but they were still as nice as ever. If you don't absolutely NEED brand new appliances and you just want something clean & fully functional, I definitely recommend this place.

Richards has been a staple in southwest Little Rock for a long time and usually you can get great…read moredeals on matching sets....The people are pretty friendly and the sales people are fairly knowledgeable the only one Takeaway I would say about Richards is a lot of they use appliances tend to break down after a year or two but then again you are buying used. So