The most horrible place to purchase anything. Appliances are damaged and constantly problematic…read more The furniture is cheap quality. They take advantage of the uneducated and marginalized in the local community. The owner, Cory, does not hear what you are saying and dismisses her clientele as though they are irrelevant or unimportant even when the client has valid concerns...instead of correcting errors made on the part of AAA, she cuts you off in conversation while making attempts to demean and invalidate the experience of the client. You spend costly amounts on repairs of their appliances and still have problems with the appliance that they are unwilling or unable to address or correct without costly fees and those repairs are NEVER fully corrected. Case in point: I had a Kenmore fridge that was purchased from Sears in 2003, never had it serviced, and it finally had to be replaced in 2017. I then purchased a Kitchen Aid fridge from AAA and have had CONSTANT issues that AAA claims they are repairing and the issue NEVER goes away. The freezer keeps having problems to the point I had to replace the rubber gasket at the end of December 2019, called about it twice in 2020 (the freezer was still having problems), spoke with the owner today who says I have to pay for them to come fix the brand new gasket that has come loose and hanging under the freezer drawer. Even though I have called twice about this issue in 2020 (once in February 2020, again in April 2020, and today) the owner says she will not honor the warranty. Really? I called within the warranty time in Feb 2020 and was told to just continue using a little more force to close the freezer drawer as the gasket needs to get "adjusted" to its new location (whatever that means). My experience with this company has been horrendous as it relates to their appliances and the cavalier attitude of the owner lets me know this is in not a reputable business. They are heartless and have zero compassion when they are the ones who are touting a product (the brand new gasket) that has failed. Unwilling to take any ownership for the failure of their product and unwilling to correct the failure of the product without passing the cost along to a client that, if they were truly thinking clearly, has the potential to spend thousands of dollars more with them in the future than the amount of money it would take to come out and replace their cheap gasket. Instead, they have shown that they don't care about the potential loss of future business and instead care about getting paid for failings on their part. Absolutely sad and atrocious. SHOPPER BEWARE...DO NOT SHOP/PURCHASE at AAA

Lost over 200.00 worth of clothing 2 times he said my dryer is repaired .2 times it melted my…read moreclothes.but will not give me a full refund for incompetence of repair man.

They helped us right after moving in when the movers cut a drain pipe on our washer! They've…read morefixed our ice maker and have the most polite technicians. I trust this business.

Every thing except Jeff and Matt, come on we stood in line for about five minutes while a worker…read morecalled on the intercom and walkie talkies and NO ONE came, looking at you Matt and Jeff. Thank you so much karma ( the person who was manning the cashier BY THEM SELVES). But all to say shout out to karma.

All kinds of discounted products! It's fun just looking. I bought a cordless vacuum & some vinyl…read moreflooring tiles.

Terrible service and low-quality work. Please do yourself a favor and do not call these people. Did…read morenot fulfill on their promises and left me high and dry.

From the owner: Professional services after hour emergency service and the lowest price anywhere read more

Last week we continued our reliance on purchasing appliances at Metro Appliances, this time at the…read moreChenal Parkway store. We received what we believe to be excellent pricing for the right double oven and dishwasher. Alec assisted us expertly and though we were disappointed that free delivery to Hot Springs was no longer offered, we could not be happier with Alec's recommended Glenn Brothers (glennbrothersappliance@yahoo.com) to deliver and install both. Over 40 years of having delivery/install staff in our homes across the United States, Nathan and Josh Glenn were absolutely the best we have ever experienced. They were knowledgeable, efficient, trustworthy, friendly, respectful, and very careful to protect our home. They even repaired a faucet fixture attachment with the counter at no extra charge. When you have a choice, insist that they deliver your purchases.

From the owner: Find top-quality appliances at our Little Rock Chenal showroom. Shop now for the best deals on…read morerefrigerators, ovens, washers, and more. Visit us today!

I have endured a YEAR of misery dealing with this company. We bought a brand new Samsung microwave…read morethat was installed July 6, 2022. The microwave had an obvious sensor issue, and it was always glitching. We called Josh, who sold the appliance to us, and they came out and "fixed" the issue. The microwave worked on and off for a few months, but ultimately the problem was not resolved. During this time my mother was diagnosed with and quickly passed away from cancer in September. This March, we finally had the time to address the microwave issue again (obviously the last few months we have been distracted) and we contacted Josh multiple times. We have text message proof that we sent of the microwave not working in March 2023 to Josh's cell phone. The last time, in June, my father called and Josh told him that he was getting in touch with the manufacturer and he would give us a call when he has a replacement microwave for us. Of course, Josh NEVER CALLED US. We called back a couple weeks later to follow up again, and we were told there was nothing they could do because we were now out of warranty and "it was our fault the microwave was broken and we probably slammed the door and broke it". Well, Josh, the microwave NEVER WORKED CORRECTLY and we have video proof of it not working as well as text messages in March voicing that our issue was not solved. Ultimately my father is furious and I am extremely disappointed with the quality of product and level of customer services that I have received. I feel as if my family was scammed. We were certainly not treated like family. If Josh and Central Arkansas Appliances would have followed up with his customers in a timely fashion, I would have a working microwave and this review would not be negative. Also, the microwave was purchased by a relative with a different last name so any review response attempting to negate my review will not be tolerated.

From the owner: We have outstanding customer service after the sale!read more