We have loved going to Xplor Trinity Mills since day one. The staff is warm, caring, and truly…read morededicated to the children. My child is always excited to come to daycare, which says a lot about the environment. The facility is clean, safe, and well-organized. Communication with parents is excellent--they keep us updated throughout the day. The teachers make an effort to get to know each child individually. We love Ms. Molly, Ms. Juliet, Ms. Karma, and Ms. Trina! The daily routines are structured but still flexible enough for creativity. They provide a nurturing atmosphere where kids feel comfortable and confident. I appreciate how patient and attentive the caregivers are to not only the children but the parents as well. We are blessed to call Xplor Trinity Mills our second home!

We love Xplor Carrollton! Our younger son has been attending since last August. This is his first…read morepreschool experience; and sure enough, he loves it. Every morning he's looking forward to school and spending the day with friends and teachers. Even my older son, who's seven years old, finds it enjoyable to pick up his little brother. The teachers and staff are caring. The directors are friendly, open-minded, responsive, and willing to assist in anyway they can. Now, our son is in Pre-K classroom. His teacher, Ms. Alicia, is awesome! She's both kind and firm at the same time--she's firm in terms of classroom rules; however, she's gentle with the kids. When certain circumstances come up, she's able to stay calm. Instead of criticizing the wrong-doings, she teaches the kids what they should do in a positive discipline way. As a mom of two sons, I learned a lot of parenting skills from Ms. Alicia. My son loves her! The school is clean and organized; with nice decorations along different holiday themes. The school provides nutritious breakfast, lunch and healthy snacks with variety. The tuition rate is reasonable, especially including all food and art/school supplies. On top of the regular curriculum, the school also offers extracurricular activities, which is a convenience for busy parents. We highly recommend Xplor Carrollton! It's not only a fun place to play and make friends, but also a place to get kids well ready to transfer to Kindergarten.

My daughter started in the infant classroom and graduated from their pre-k/kindergarten program…read more She started public school this year and is strides ahead of her peers. All thanks to her Primrose experience! We LOVE this school. We love that the front staff is warm and welcoming, we love the amazing, kind and caring teachers and we love the positive attitude of all the staff. I used to think I was just a "laid back" parent but after experiencing my share of other daycare failures - from other Primrose locations and other reputable named schools - I've come to recognize that I was able to relax into parenthood because I had a good support team from Primrose. The location is independently franchised and the thought and attentive care in its management shines through. The little things matter such as teachers remembering to put jackets on your child and zip them up on a cold day, saving them snacks when they come in a little late, encouraging and helping them with potty training, showering them with love and care and the personalized photos in our daily updates. Thank you for being our "village" and helping our family thrive!

Our daughter attended Primrose for the last two years, from ages 1 to 3. We could not be happier…read morewith the love, care and education she received while attending. Everyone on the staff truly does seem to care about each child and tailors their approach to each kids needs and personality. The transitions from class to class as our daughter grew were seamless and they always kept us in the loop on what she needed and helpful tips for home. They even made potty training easy on us as they worked with her on the days leading up. The family events are well organized and very thought out. We always enjoyed getting to go to school for Thanksgiving dinner and Easter egg hunts. Ms May, Ms Sherry, Ms Kelley, Ms Sierra, Ms Kendra and Mr Rohan are rockstars! I would highly recommend Primrose to anyone looking for child care and a family environment.

We tried this facility out in May 2023 - August 2023. It was not for us. The communication could…read morehave been better, I never received reports of what my child was doing all day (meals, nap, etc). I feel his diaper was also not changed as often as it should have been (rashes). The convenience of the operation hours was great if you needed to drop off/pick up early/late. However, many times I was standing at the door waiting for someone to answer it. There never seemed to be a sense of urgency. They use an app for check-in/out and payments. However, they did not utilize the check-in/out and many parents would just drop their kids at the door (not even walk inside with them) and leave. God forbid there be an emergency. They wouldn't have a log of what child was there that day because no one was using that system to track kids.

This was a great place to work, it just wasn't for, unfortunately. All the employees, Director and…read moreher husband were some of the nicest people I have ever met!!!

Primrose Schools are wonderful in concept, and this one is also fantastic in action. The…read moreadministrative staff is welcoming and knowledgable, and the infant caregivers are absolutely gifted. I was so hesitant about leaving my baby girl... she is my first child, and I'm a total worrywart. But at Primrose Coppell, I know that she is getting the three most important aspects of childcare, to me at least: 1. Her basic needs are met. She is fed, changed, and given naps on a consistent basis, and those are all included on a daily report for me. This should be pretty standard for any daycare. 2. She is educated and encouraged to develop milestones. This unfortunately isn't provided at all care centers. At Primrose, children are read to, taught sign language, listen to music, venture outside in good weather, and care providers do little art projects like handprint paintings with them. You might think a three-month-old won't benefit from all of this, but studies show that the first three years of life is crucial for brain development and exposing them to all sorts of new experiences and education at this time is highly beneficial. 3. She is loved. I have seen many of the staff snuggle and play with, make silly faces until the babies smile, and generally delight in my child's and other children's interactions. I couldn't leave her with a cold, uncaring staff, but that does not happen here. I am a bargain shopper, so the pricetag is a little higher than I originally wanted to pay. However, it is 100% worth it. I haven't second-guessed this choice since Day One, and I love watching my baby girl grow and thrive in this environment.

Mixed Experience -- Some Good, Some Not So Great…read more Primrose has a lot of positives, like a clean facility, a structured environment, and some very caring staff members. The curriculum is solid, and it's clear they focus on learning and development. That said, there were a few things that could have been better -- communication wasn't always consistent, and at times it felt like there was a lack of attention to individual needs. It's not a bad place by any means, but with a few improvements in leadership and parent engagement, it could be much better. Overall, it's okay -- right in the middle for me.

We absolutely love everything here! Our son has been attending since he was 4 months and is almost…read morea year old now. He is so excited to be dropped off and immediately starts playing with friends and reaches out for his teachers. There is a sense of security and safety here given the location and access codes required to gain entry. Our son has also learned to flourish and express his personality. The arts and crafts the teachers complete with him are precious and the constant updates via the app daily on what he is doing, eating, napping is essential. I have ZERO COMPLAINTS and am so grateful for the love our child receives here.

They don't answer the phone. not taking enough measures to…read moreprevent the spread of COVID in my opinion

My son attended this place for about yr. The teachers are very caring. You can see the same amount…read moreof personal. Are staring from the owner Jamie all the way to the Chef. Every body loves the kids and takes care of them very well. I would recommend anyone to this daycare.

I first brought my son here at 6 months old for a drop in session and like every mother I was very…read moreworried, apprehensive and well scared. They immediately made me feel at ease, giving me a walk through, introducing me to all the teachers and where the food was prepared, explained to me the curriculum for the day and I saw all the little babies playing happily, they had a lot of teachers in there and I loved that!. The classrooms are bright and airy and they insist on fresh air play! I was impressed. I had seen a lot of other daycares and knew that Primrose would be the one for us! They allowed me to bring in organic treats for my baby and his homemade baby food. I loved this! What struck me most was how much they cared, the teachers were enjoying the kids they were on top of everything and I called in every day to see how he was doing and they cheerfully updated me to the events of the day and my sons disposition. The owner Jamie is very hands on and very involved, knows every child by name and is there if you need anything at all, even to chat. I liked them .I went on to take him on a part - time basis and my experience continued to be the same. He left there exhilarated and enjoyed every minute. I will and have recommended this daycare to everyone looking for a place where they can leave their kids and feel very safe , that your kids are in good hands.

After four years at Primrose of Lakehill, I am deeply disappointed with how my son and our family…read morewere treated, particularly by the staff and the owner. What ultimately led us to withdraw was a consistent pattern of unprofessional conduct, poor judgment, and a clear inability to appropriately support a young child. My son's teacher, consistently told me during drop-offs and parent teacher conferences that my son was doing well and shared positive feedback. However, I later learned she was telling other parents that my 5 year old was a "bad influence." Speaking negatively about a child to other parents, especially one so young, is extremely unprofessional and inappropriate. The most concerning behavior came from the owner, Christine, whose conduct during the final weeks was highly unprofessional. I received constant calls during the workday demanding that I pick up my son immediately due to "emergencies" caused by tantrums. These repeated interruptions negatively affected my job performance, with no empathy or flexibility shown. Tantrums are developmentally appropriate at this age, yet the staff appeared unable or unwilling to handle them. Despite paying high tuition per month for two children, I was repeatedly made to feel as though my child was an inconvenience rather than a student deserving care and guidance. Another major concern was that naps were completely eliminated for the children. After visiting multiple other daycare centers, I learned that most schools continue naps and gradually phase them out closer to the start of the school year. Removing naps entirely for young children contributed significantly to overstimulation and emotional dysregulation, yet this was never addressed. My son was frequently placed in rooms with older children (ages 7+) during aftercare. Soon after, he began repeating inappropriate English words and phrases that are not used in our home (we are a Spanish speaking household). Rather than addressing the environment, responsibility was shifted onto my child. On multiple occasions, my son was removed from the classroom due to tantrums. The final incident occurred when he threw a toy, after which the teacher stated the classroom "did not feel safe" with him present. Suggesting that a classroom is unsafe because of a five year old raises serious concerns about staff training and preparedness. At that point, it was clear that my son was the one who no longer felt safe. There were further serious safety and judgment issues: My son required a specialist visit after placing a small bead in his ear, items that a specialist confirmed should never be accessible in a daycare setting. When I sent a water bottle with my child, staff hid it to prevent him from using it, choosing instead to give tap water without consent or communication. Over time, it became clear that this daycare expects children to be submissive and compliant, rather than supported as individuals. Labeling children instead of helping them is not okay. This school has changed significantly over the years, and not for the better. I cannot recommend Primrose of Lakehill to any family. Save yourself the stress, time, and money and look elsewhere.

Very disappointed with my experience. The owner had a poor attitude and made me feel completely…read moreunwelcome. As a parent, the overall vibe raised serious concerns, and I did not feel confident that my children would feel safe or supported in this environment. I would not recommend this school!

Overall rating: 1 star for the center (5 stars for Classroom 250; 1 star for Classroom 300; 0 stars…read morefor the Director and Owner). Our child attended this center for seven months and was enrolled in both Classrooms 250 and 300. Our initial experience was positive but since Dec 2025, the center became increasingly disorganized, and the overall quality noticeably declined. Classroom 250 - 5 stars: The teachers were caring, patient, and nurturing. Our child enjoyed being with them. However, since Dec 2025, the lead teacher has had frequently been asked to cover other classrooms. Children in Classroom 250 were occasionally combined with those in Classroom 200, which raises concerns about classroom consistency and supervision. Classroom 300 - 1 star: There were significant supervision and hygiene issues in Classroom 300. Basic practices--such as ensuring children wash their hands after outdoor play and before snack time--were not consistently followed. During our child's transition from Classroom 250 to 300, he experienced two separate playground incidents within 24 hours. One resulted in a bruise right by his left eye after falling from a bike because there is a slope on the playground. The other involved a nosebleed after falling from the slide. The second incident occurred only a couple of hours after I had explicitly requested additional attention and supervision for him, as he was navigating the new environment. In both incidents, the lead teacher was absent. An inexperienced and inattentive assistant teacher was supervising 11 children alone on a large playground that includes a slope and a big and tall slide. No call for the first incident, and no written reports were not provided within 48 hours. We received the written reports one week later for both incidents after repeated requests, with only the Director's but not the teachers' signatures. Director, Ms. Haylee Warren - zero star: 1. Defensive and unprofessional: She claimed us of 'questioning their policy' when we asked for their incident reporting policy. 2. Blaming the parents: She claimed that we were upset for every incident occurred to our child, which is not true. Our child was bitten three times by the same child within three weeks (excluding 10 sick days in February). We didn't go to her after the first bite. We spoke with her only after learning the second bite involved a repeat biter. We didn't even go to her after the bruise incident on the 300 playground. She claimed that we did not give Classroom 300 teachers a chance, which is not true either. We sent our child back to 300 the very next morning after the bruise incident because we understood transitions can be challenging. She also claimed that our expectations were too high to meet, even though we explicitly indicate that our only expectation was our child's safety. 3. Not sympathetic: She (and the owner) described three bites from a repeat biter within three weeks, as well as a bruise right by the eye and nosebleed within 24 hours, as "normal." While occasional incidents can occur, repeated injuries without meaningful intervention raise valid concerns. 4. Biased favor of Classroom 300 teachers: She kept defending the teachers even after we raised serious concerns, including lack of supervision by the two teachers, inadequate communication regarding the bruise incident, and one teacher applying makeup (face powder) in the classroom during class hours 5. Suspiciously being dishonest: She stated that no other parents had complained about Classroom 300. However, another parent shared similar safety and hygiene concerns with us and offered to join our meeting with the director, which was declined. The owner - zero star: We were disappointed by the owner's response. There was no apology for our child's injuries. Instead, the owner asked us: * "Do you really think the two incidents require a written report?" We were shocked that the owner asked this question. Both injuries occurred above the neck. It is unclear why the owner would consider it unreasonable for parents to request written incident reports for injuries of this nature. * "The teacher did not see where your son hit himself after the bike fall, so she did not report the incident": This statement itself highlights a serious supervision concern. One unexperienced assistant teacher was responsible for supervising 11 children on a large playground with obstructed sightlines. If a child is injured and no adult witnesses how it occurred, that raises significant concerns about supervision and safety. This constitutes child neglect, and the center bears significant responsibility.

The Assistant program director has such an awful attitude towards the kids family Requiring more…read moreattention ,despite of clearly stating our limitations and the things we are working as family to help our kid to adhere to nap time she kept calling our kid disruptive and negative feedback every time I picked her up .The program director never sat with the class room teacher and family and tried to come up with a way to help manage our kid better during Nap times . We loved Ms Keisha her homeroom teacher who went above and beyond for my kids . Whenever she is there my kid had the best time , she always told us how my kid was doing her best everyday . As a mom who is struggling with doing the best for the kid ,this Place is the worst place to send to , I had to pull my kid out from school in less than 2 weeks because of their worst attitude.