I am always pleased with the service provided by Maid U Shine. I appreciate that it is always the…read moresame team that comes to my home. This allows me to leave detail about which areas may need more attention each time they arrive. They are always attentive and leave my home feeling clean and refreshed. Team Lime is the best!

While the cleaners were still at my home, I paid the full amount plus tip through Zelle and…read moreidentified the payment in the memo. The next day, I received an email receipt confirming my payment.The company then drafted the weekly service fee from my bank account 24 hours after I already paid. I immediately called spoke with General Manager Jesus. I was told the additional charge must have been authorized by me and that I could have to wait up to four business days for the charge to finalize before a refund could be issued, then potentially another four business days for the refund to reach my account. Frustrated by the duplicate charge and response, I posted my one-star review and requested the company not contact me again. Jesus then left me a voicemail stating that he was actually the person who initiated the additional draft, despite telling me during our initial conversation that I must have authorized it. Despite my request for no further contact, Business Development emailed me stating that the owner had refunded me through Zelle and asked me to consider updating my Google review if my concerns had been resolved. I informed them that I had received no Zelle payment and the charge had not been reversed. I was then told there had been "confusion": the co-owner, Raul Wong, had actually attempted to refund the $185 through Venmo from his personal account. I do not have Venmo. I never paid them through Venmo, provided a Venmo account, or requested a Venmo refund. I again explained that I simply wanted my money returned and to not contact me anymore. Raul emailed me directly, explaining that he used my name and phone number to send the Venmo payment. He ended his response with: "As far as im concerned this matter is closed and sorry you dont accept apologies, texts or voice mails." I paid my bill, was charged again afterward, received conflicting explanations about both the charge and refund, and an attempted refund was sent through a service I don't even have.

The absolute BEST cleaning service I have ever had. Quick, efficient, careful and detail oriented!…read moreI can't say enough things but I never have to worry or have a single regret after their cleaning! Leila is the absolute best! U can tell she loves what she does and is so good at it! It's not easy to find good cleaners so I am very happy to hv found amparos!

Never use this company again, I was fooled by the "5 star reviews" the company is very responsive…read morewhen booking a service. I tried to book a standard clean and was told "you need to do a deep cleaning" for the first time. I told the person I was talking to via text it wasn't necessary as I just wanted to focus on certain things in my dwelling. First of all, I communicated and told the person via text several times I wanted to do a walk-through after the ladies were done cleaning my place and because I had left my door unlocked!!! The person told me to be by my place by 6pm I was pulling up to my place at 5:55pm. I was greeted with a mountain of trash in the front of my place and all of my windows and blinds open for the entire state of Texas to see inside. I did a walk through on my own and found SEVERAL items missing!! I called and called no one answered. I continued my walk through and I'll let the pictures speak for itself. After trying to get in contact with management I was told "no one can call me because they aren't in the office" no does that make any sense? You need a phone to call a customer?? Today is going on day 3 I have not heard from this establishment, I have reached out only to be replied to rudely by some "secretary" via text. Do not let these reviews fool you. This place is a complete scam. Also to add insult to injury the cleaning crew picked up pillows from my dogs bed and put it on my bed! Pillows from the floor on a dog bed was placed on my bed where I sleep! Unbelievable.

Excellent cleaning.. always punctual and professional…read more.. Husband was very happy with the service also...!

Has this matter happened to you?…read more BBB Complaint Information Date Filed: 10/14/2024 Complaint Type: Refund / Exchange Issues Filed with: BBB 1333 W. Loop South, Ste. 1200 Houston, TX 77027 Phone: (713)868-9500 Fax: (713)867-4947 Email: info@bbbhou.org Business Information Business Name: Morehands Houston, LLC Address: Houston, TX 77098 Phone: (713) 439-1111 Complaint Details I am writing to formally address the issue of the damaged blinds that require replacement. Both your supervisor and I have documented their condition with photographs. It is my expectation that Morehands will take responsibility for rectifying this matter, as these are custom-made blinds. I have invested significant time and effort to address the damage caused by Morehands, far exceeding the additional $100 charge I have incurred. While I appreciate your team's offer to waive my charges, it is essential to acknowledge that the initial mistake was due to accounting errors on your part. In the interest of goodwill and professionalism, I strongly urge your team to address these oversights and cover the associated costs. Morehands failed to reply and replace. Not accredited by BBB! But listed on website!

Tania from Pure Clean Solutions HTX has been amazing. She's cleaned both my home and my tire shop,…read moreand every time she shows up, the place ends up looking way better than I expect. She pays attention to the small things, works carefully, and you can tell she really cares about doing a great job. My house felt fresh and calm, and the shop looked cleaner than it ever does. She's easy to communicate with, reliable, and just genuinely good people. I'm grateful for her help and I'd recommend her and Pure Clean Solutions HTX to anyone. THANK YOU!!

I recently hired Pure Clean Solutions HTX for a deep clean of my Houston home and I was blown away…read moreby the results! From the moment they walked in, the team was professional, friendly, and delivered the most thorough deep clean I have ever seen. Every corner, every surface spotless! If you're in the Houston area and need a reliable maid service, move-in/move-out cleaning, or recurring cleaning schedule, these are your people. They're affordable, and treat your home like it's their own. When I say deep clean, I mean it, Pure Clean Solutions HTX sets the standard for house cleaning services in Houston, Katy, Sugar Land, and the surrounding areas. Ask for Rolando, this is a crew I can definitely recommend amongst my friends and professionals.

I needed a a deep cleaning ASAP and Jose was very responsive and got the job done on the same day!…read moreHouse looks spotless! Thank you so much!

Spoke to this service requesting a quote. Given that were only a few reviews as opposed to others…read moreand this was my first time trying a cleaning service, I inquired if they would offer to address an issue in case of dissatisfaction citing only a few reviews. I was taken aback with the owners response saying " how many reviews do you need to make you happy". I will certainly not be seeking them out. K

This was not a good experience! The owner is responsive and says the right things BUT time after…read moretime my house was not cleaned well. I paid deep cleaning and never really got the deep clean. When they rescheduled to come back and redo forgotten areas it became to late in the day and the time was canceled. I asked they do all missed deep clean areas at the next clean. The did try to do this but I'm not sure about their cleaning products. Whatever was used on my stainless steel sink made it oxidized and rust -- perhaps some sort of acid? It also created Ed a permanent drip look from were the squirted the product around the edges of my sink. One of my Moroccan rugs was sucked up into the vacuum cleaner snd created a hole that couldn't be repaired snd they used something scratchy to clean my fridge and dishwasher leaving scrub/scratch marks on the stainless.

Great service and reliable people. The cleaner showed up on time and did not leave until she…read moreconfirmed that I was satisfied with the job. Afterwards, the owner called to just to make sure I was satisfied.

First I would like to say the customer service is FIVE STARS on its own, so polite and kind and…read morereally those are my kind of people (in real life)... Mr Jose and his team did an AMAZING job, didn't miss a thing, and kept our home spotless. They paid close attention to our request, each and every cabinet, wall, and corner was spotless. They provided excellent cleaning services, and we would be delighted to book them again in the near future and I highly recommend them. Thank You Mr Jose! Bye for now

Jose and Jenny are wonderful people who always do an outstanding job. I am very pleased with their…read morecleaning service. They always go the extra mile and always give 110% effort. I HIGHLY recommend them!!!

Schedule them a week out in advance for my one bedroom apartment. They came right on time, cleaned…read moreeverything as asked. Smells clean and looks like someone actually cleaned it. Had been searching for a local cleaner to use and I think I've found the one for me!