It is very welcoming for everybody and overall is a nice place with a kids treasure box and a great…read moreexperience

I've been coming here for just routine cleanings. Last I chipped my tooth. I called this morning,…read morethey got me in for a filling. I was in and out within an hour. I usually see Dr. Chapman and he is great. He is super friendly and has a great bedside manner. All of the staff is great and the office is nice and clean.

Was referred here from my friend. My dog chewed up my night guard and their price was much better…read morethan my dentist. The Dr was fantastic ! He explained everything to me and suggested a soft night guard. Did the mold quickly and even gave me a tip on how to relax my jaw every night before bed. Their cleaning prices are wayyy better too! I'm Switching to this place because I was super impressed by every one I interacted with.

I live on the west coast, but I fly out here for my dental work. Dr. Steve is an outstanding…read moredentist with an outstanding team supporting him. Let me tell you about them! Dr. Steve always gives me his undivided attention and full focus- none of that jumping back and forth between multiple patients nonsense that many other dentists do. He just does great work. He explains everything very clearly and anticipates my needs ahead of time. I have complete trust and total confidence in Dr. Steve. Victoria runs the whole place with a direct approach, but she is also a very deeply caring and kind person. She gave me a great deal of comfort at my first visit to City Dental, when I came in with a horrible tooth emergency. She just took really good care of me and remains very dear to my heart. (Victoria and Dr.Steve are a married couple who run the practice together). Meghan is a rockstar receptionist; she's intelligent, informed, highly competent and an absolute riot! She makes me laugh, she eases my anxiety and she always makes sure that I am as comfortable as I can be. I absolutely adore Meghan, as well as I do Ashley. Ashley, assistant supreme, is a genuine sweetie pie with whom I also really enjoy chatting. She has a comforting and quieting influence on me- I feel very calm in her presence, which is pretty huge for me. The whole team has been so very good to me, accommodating my travel schedules and just giving me great dental care. Their prices are more than fair, especially given the high quality of the work and materials. And they're aware that dental work can get prohibitively expensive for the average Jane, but will work with you to find a way to get the care you need. They've got a loyal, lifetime patient in me and a brand new patient in my aunt!

Dr. Caroline is great and all the hygienists I've had there have been so nice and good with me as…read moresomeone who is scared of going to the dentist.

Lindsay, Dr,. Caroline and Amanda were amazing t today I had to get a couple of caps and they were…read moreall very nice and attentive. kept checking and making sure I was ok

Our daughter had her tongue tie cut here and they were amazing. Very knowledgeable, kind, and…read morecommunicative. I was nervous about the procedure but they took great care of our daughter. Definitely recommend! Their team is amazing.

I had a very frustrating experience with Cape Fear Smiles and would not recommend them based on how…read moremy billing issue was handled. I went in under the understanding that my visit would be covered by insurance, but later received a $170 bill for additional services that were not clearly explained or authorized beforehand. I even asked if anything was owed upon completion of the initial appointment I reached out multiple times to dispute the charge and asked for documentation showing that these added services and costs were disclosed to me in advance. Instead of receiving a meaningful response, the account was sent to collections and I continued getting payment demands. My issue is not simply that insurance did not cover something. My issue is that I was charged for services I do not believe were clearly explained to me before they were performed. The lack of communication and willingness to resolve the dispute has been extremely disappointing. Patients should be told upfront what services may result in additional charges before those services are performed. Based on my experience, I would be very cautious about billing here and would ask for everything in writing before agreeing to any treatment.

The absolute best dentist, assistants & front office staff Becca & Abby went above and beyond to…read morewelcome me & make me feel comfortable! They are honest & trustworthy and knowledgeable and the only place I will be going from now on! Hayley was super informative & gave me the best cleaning ever! Dr. Heinsheimer made the experience easy & painless. Thank you

I definitely don't recommend this place. Many of the people there seem to be new to dentistry. It's…read morelike it's their first job out of dental school. Or maybe some of them are still in dental school (?) The staff makes repeated mistakes like leaving gauze in your mouth, pulling the water squirter out of your mouth too soon (which sprays you). They even x-rayed me without the protective blanket! I had to ask for it to be used. Extremely concerning. The dentist, Dr. Josh Heinsheimer, did not make the best choices with my care. He handed off several things to his staff instead of doing it himself. It seemed as if he did it so the assistants could learn on live patients. And since some of them did not seem competent, I was not happy about that. I would be wary of the positive reviews posted on other sites about this place. They pressure people to leave reviews and they watch their reviews carefully. I don't think the people with bad experiences necessarily feel comfortable leaving reviews.

This was my first visit to Southeast Smiles. I have gone to several dentist in Wilmington, but was…read morereferred to this office by a very dear friend after she also started getting care at this office and was very pleased. From reception, to the technician I interacted with, everyone was incredibly friendly and welcoming. I also appreciated that I was seen close to the scheduled time and never felt rushed. Once the technician brought me back, I went through a quick X-ray and was led into the exam room. The room was clean, organized and comfortable. Again, within minutes, the dental hygienist arrived and started her routine. I'm very particular about following up with dental care and exams. I floss and brush frequently, and take pride in my teeth. Nevertheless, this dental hygienist took her time, and was extremely detailed in checking the health of my teeth, and even better, she was meticulous with a very detailed cleaning! I can say that in all my years, she is most definitely the best Dental Hygienist I've ever had! Great job! Next, I was welcomed to the practice by a super down to earth and friendly dentist: Dr. Panchal. We went over any concerns and and oral history, and, of course, he studied all of the X-rays taken. He proceed with the oral exam. Dr. Panchal patiently explained his findings and discussed his recommendation, treatment plan, and timeline. I'm pleased to say that my first visit was above average! From professionalism, welcoming and very clean environment, detailed staff, everything was perfect! Dr. Panchal has a great personality and I can see how he sets a wonderful standard which staff fallows. His wit, and lack of pretense were great, and even better: his knowledge, his ability to put the patient at ease, and his communication skills were wonderful! So, if like many, you're nervous about going to the dentist, I strongly recommend that you give office a chance. They are fantastic and I think you'll be pleasantly surprised!!! Nice job, everybody! Wilma Alicea Visited 10/1/2025

They are the best, too bad my insurance dropped them. I'm having a hard time finding a dentist that…read morematches their cleanliness, professionalism, and kindness!!!

I had started extensive dental work elsewhere that got put on hold once the pandemic hit and the…read morethree-year delay exacerbated my situation. Dr. Dan was patient and listened carefully to all of my concerns and what my desired outcome and expectations were and didn't try and upsell me into implants or veneers. There are a lot of good dentists in Wilmington with comparable expertise and experience. What differentiates a great dentist from a good dentist, in my opinion, is empathy and a genuine desire to improve the lives of their patients. Dr. Dan Phelps is a great dentist. His entire staff follows his lead and treats you with kindness and respect from your very first appointment. Crystal is amazing and will bend over backward to help you budget your costs and schedule your visits and still finds time to listen and make you feel part of their extended dental family. Every point of contact I had from the ever-vigilant Candy tirelessly fielding the phones to Bari, Stephanie, and Peter was exceptional. If anxiety has prevented you from having the best possible smile reach out and call them today. You will experience nothing but relief once you put yourself in the very capable hands of the team at Phelps Family Dentistry.

My family has been going to see Dr. Lisa and Dr. Dan Phelps for several years. They are great at…read morewhat they do! The staff is kind and welcoming. The office and exam rooms are clean, relaxing and up to date. I like that they play music. I've had good results with our regular cleanings, teeth whitening and occasional fillings and crowns.