I took my mother for a checkup today and, as always, was pleased with the experience. Today stood…read moreout because there were two new young ladies working, one at the front desk and the other as the hearing specialist. From the moment we arrived, we were greeted with a bottle of water and cookies, not needed but that's another story. The genuine care and attention they showed my mother were remarkable. Words can't fully capture the level of compassion and professionalism we encountered.

John was really helpful for my mother. She had difficulty connecting her aids to her phone and he…read moreknocked it put in minutes. Even cleaned them for her. Great place for those in need.

Everything was great. He is very professional, knowledgeable, and precise in his field. I highly…read morerecommend him

Most excellent hearing aid service! Alireza is extremely kind and professional. He was very…read moreexacting in conducting my Mom's hearing test and getting the setting right for most hearing. Highly recommend.

I'm a novice to hearing aids. They helped me, guided me every step of the way( including with…read moreinsurance). No one... no one is as patient, kind and knowledgeable. HUGHLY recommend

it was all great as far as the initial visit. but after getting my hearing aids I can only use one…read moreof them. after a year! only one hearing aid is working properly. they don't seem to know what to do. I'm not sure what to do either. except that I'll probably go somewhere else after I go through the process of use of one hearing aid till I get through paying for the pair. then I plan to spend more money at another place that will treat me differently than this place. I've been hopeful they would make things right but no. needless to say I'm not happy and I doubt they even care

Don't bother! I've been going here for years and I arrived 10 mins late after driving AN HOUR away…read moreand there was a road closure down to one late for the last 2 miles outside their office. They told me they couldn't see me!! I called their main line after leaving to complain and they even told me that the next time slot was open and they should have taken me. That made me even more mad. I will never return. What horrible customer service. The girl at the counter could have cared less when she told me too. She actually asked if I wanted another appt and I told her don't bother because I won't be back. She just said okay.

**Title: Frustrating and Unethical Billing Practices - A Customer's Worst Experience**…read more I have visited your office multiple times, and at check-out, I was always told, **"Oh, you're good to go."** Whenever I asked, **"What do I owe?"** the response was always, **"It has been billed to your insurance."** I trusted this process and moved on. Then, out of nowhere, I received a bill that was **120+ days past due**, demanding payment. I was shocked but didn't hesitate--I immediately started making monthly payments. At a recent office visit, for the first time ever, I was actually told the balance I owed. I paid for that visit on the spot. But was it even billed to my insurance? I checked my claim statement and saw nothing. To make matters worse, despite my consistent payments, my balance was sent to a **collection agency.** This billing system is completely broken. You have failed me as a customer, and I will never return. I have called repeatedly with no response, no resolution--just silence. This is by far the worst medical practice I have dealt with in years. It feels like a **chop shop--pushing patients through, collecting payments, filing false collection claims, and moving on.** Absolutely unacceptable.

I was fitted for hearing aides 1 1/2 years ago. Thanks to the great staff of Doug, Alyssa and…read moreKathy, I have been very happy with not just the hearing aides but also the service which means so much to me. I am treated as though each of the named professionals really are anxious to help me and explain to me every detail about the hearing aides that makes me feel extremely comfortable. An example: last year I took a trip to Poland. Doug told me how flying over the ocean could cause moisture to get into my hearing aides. He suggested I come by his office on my return and he would examine my hearing aides. I can't begin to tell you all the other help I have had from the staff. Teal

I have been using Miracle-Ear hearing aides since 1994. I first met Doug when he cleaned and…read moreadjusted my hearing aides when he was located in the Sears Store at Collin Creek Mall. I have been very pleased with the professionalism that he has shown through out this time. I highly recommend him and the products that he sells.

They do custom hearing aid fittings with a wide selection of features and brands. Very professional…read moreand fast service. Very accommodating and understanding when it comes to scheduling and re-scheduling appointments.

My father broke one of his hearing aids. Maybe it just broke, it's hard to tell. The folks where…read morehe bought it said it would take at least two weeks to fix it, so we gambled and took his hearing aids to Total Hearing Care - it was the place closest to his assisted living center. The people could not have been nicer. They replaced the fiber that connects the hearing aid to the ear piece, and the ear piece as well. They cleaned the other hearing aid, and also cleaned the contacts on the charging case. The cost was a very modest $15.00. They noticed that one of the hearing aids didn't seem to be charging correctly. They told us what to watch out for, and that the hearing aid was still under warranty so if there is a problem with the charging circuitry, it would be fixed at no cost. Delightful people and great service!

Dr. Angela John is an extraordinary find in my search for hearing aid results. I've dealt with four…read moreaudiologist. The first audiologist was a fraud using "bait and switch" in a months trial. A sailing friend suggested starting with the lowest cost units that work. He has had three aids. His reason, the technology advances are significant. My first appointment with Dr. John was the most thorough and well explained I've ever had. Subsequent visits were the annual manufacture's quality check. When they were returned, she made effective adjustments. Next week I'll start my 81st trip around the Sun (I'm 79). My suggestion to anyone seeking help with their hearing issues. Include Dr. John in your search and remember the quest is a journey. Board Certified in Audiology is another bonus in my experience.