I gave them 1 star because not only did they spilled blood all over my arm when putting on the IV but they also DOUBLE charged me for $450 and $458. I've been doing IV infusions locally where I live for several months now. So when I traveled to San Diego I wanted to continue my treatment. I looked up this place and since they were the only one open on Sunday, I booked online and also PAID in full as well. I figured they want their money upfront in case I decide to cancel on a Sunday. That makes sense to me. But once I got there, the treatment methods they used were unprofessional compared to the clinic I normally go to. First of all, besides spilling blood all over my arm when they didn't screw the connector on correctly, I noticed they did not cover the IV site (the needle going into your skin) with a clear medical film which hospitals use and also the clinic I frequent at also uses. That film keeps germs away from and shields the incision/punctured site. So now I've got a needle in my arm with no cover over it. On top of that they spilled blood all over my arm and then tried to reuse some gauze to clean the area including the area where the needle is gọng into my vein. I was horrified because there's no cover and if they wipe a dirty gauze over that area then I was afraid of germs going too the incision point. I raised my concern with the staff. Told them that my other clinic uses a clear film to cover the puncture site. How come they don't? It seems unsanitary I told them. She replied, "We don't do that here" and left. Meanwhile my arm was still messy with blood stains all over. Another nurse looked at it and decided to clean it up some more. She told me, "I don't want to see that mess on your arm. So I'll clean it up for you." Imagine having a needle stuck in your arm and now your arm is getting scrubbed to clean it. If you've had a needle in your arm before, you should know the more movement, the more unpleasant.
When I left, they asked me for payment and I gave them my credit card as they seemingly pointed out that my payment online was a deposit. I was confused but obliged because I wanted to get out of there!! The experience was bewildering to me as I left. Later on, they called me and said they double charged me - once when I booked online and again when they asked for my payment as I left the office. They said I would get a refund in 5 business days. It has been over 10 business days (and half a month gone by) and to date, NO refund.
They are unprofessional. I expected them to do a better job of putting the IV on me, keeping it sanitary and clean. I also expected them to be billing professionals and not double charge me. And lastly, I expected them to keep their words and REFUND me which they didn't.
I wasn't going to leave a negative review even after my dissatisfaction of the "treatment" or the double payment error they admitted to. Because we all make mistakes. I'm a business owner myself so I tend to let things slide more because I support small businesses. So I was going to keep quiet. But the fact that they didn't even bother to keep their promise and REFUND me for the double payments, well that's just completely unacceptable! It makes them look like they don't know what they're doing completely!
Would you TRUST such unprofessional people to stick something in you or push substances in your veins??? I'm definitely not coming back. Stay clear of this place is my advice. read more