My mom had to be placed here without warning. It has been very difficult for her and us with this…read moretransition. The thing that made it the best was the nurses and Cnas.....especially Sandra V. the social worker. She has gone above and beyond to help my mother with her needs. We could never have survived without her

Our family memeber was sent here from the hospital... we were unsure of what to expect. But we have…read morebeen more than happy with the level of care our loved one is receiving. The staff has been kind and caring. Also their communication with us is 5star. Our questions are always answered with kindness and professionalism. The faculty is clean and well kept. Everyone we have felt with has been helpful and kind.

DO NOT GO HERE!!!…read more They have new phlebotomist right out of the online classes without any experience! You are the experience!! 5 Difficult Blood Draw Solutions | Montes HealthCare College You must take the tourniquet off after the needle is in the vein and blood flow is established, ideally right as the first tube starts to fill or within one minute, and definitely before you pull the needle out to prevent sample contamination (hemoconcentration) and patient discomfort/bruising, releasing it before final needle removal. Leaving it on too long (over 2 mins) can damage tissues, nerves, and alter test values, causing issues like bruising, pain, nerve damage, or tissue death (ischemia/necrosis) in extreme, prolonged cases. I felt BAD for the older lady that was getting poke over 5times I will report this clinic they need to be healed accountable especially after I told the Asian guy drawing blood why he kept the turn the tourniquet on if the blood flow was already existing!! And had the nerve to tell me I need to drink more water!!!

one of the nurses was very rude to a patient and when they did my blood work they didn't explain…read morethe procedures they had just said to sit. The bathroom was very unpleasant, dirty, and smelled bad. I do not recommend this place at all.

I made an appointment this time it was on a Tuesday....not to busy......a really nice guy took my…read moreblood he was very friendly..... He took the time to find to the right vein to take the blood from.....he did a really good job in finding the right vein......which is hard to find on me because of scarred veins from IVs and blood draws.... They do get busy on Friday...maybe on Monday too.... especially if they are understaffed...Make an appointment especially for those days...it should be easy....

First time at this location, typical horrible experience with the Quest appointment/walk-in system…read more Seems like this might be their new location since the Huntington one closed (think they merged the Yelp accounts, which is why two reviews are showing up here for different places). Multiple people in the waiting room were complaining about how long they were waiting, how the Arcadia Quest used to be much faster, etc. After waiting in stand-by for an hour, I and another person were told that we would not be able to come in as standby, without an appointment. With only 10 minutes left to the day, staff stated that there were still two appointments they were waiting on and wouldn't take us, even though those people were not present. Since COVID, Quest has used this online appointment system which makes things so difficult for multiple patients and seems inefficient to the actual work of getting blood tests done during the work window. Repeatedly disappointed with the way they run the clinics and policies. Their location email address if you need to send an order, since they also make this difficult: pscvu4@questdiagnostics.com

Horrible language barrier, bathroom inside the facility doesn't work, over crowded, one worker and…read morea very unkempt environment. Not clean!

The office was dirty, floors, dusty furniture, rusty metal flyers holder. The air filter was…read moreunplugged. The chairs were clean though. The air was stuffy. The Michelle, the phlebotomist, was alone and probably felt rushed bc she wanted to help all those that were waiting as fast as possible. The office is in a convenient location but the office is run down.

Waited 1.5 hours after checking in. Saw two lobbies of people go and still didn't get called. Asked…read morehow much longer and told 10 mins. Care from male lab tech was friendly, but subsequent female techs were cold. Had bloodwork done, came to find out the machines are not calibrated enough or well enough resulting in a catastrophic misdiagnosis that I dealt with for 9 months. Went to a different lab to find out I was completely fine. Pretty horrifying experience.

They don't do appointments. I came here on a Saturday morning at 7:29am (they open at 7:30) and…read morethere was already a huge line. They opened the doors and gave a number to each person in line. I was number 34. When they call your number you give your ID and Insurance card. They give you a cup and you do your urine sample in the public restroom outside the clinic and you HOLD ON TO IT. Then they call your name to go in for your blood to be drawn. Start to finish, I was there for exactly 2 hours. They were organized in the way they handled the huge amount of people. They had 2 nurses inside taking blood. One nurse handling the intake. And another doing Misc organizing/managing. I have gone here in the afternoon once before and it was very quick and everything was done inside the clinic. I just think Saturday mornings are just extremely busy for them. Having appointments would be helpful, but they do things smoothly for the amount of people they're seeing in a day.

Showed up early today for my 7:15 appointment. The lobby was packed. However, the list that shows…read morehow many people are waiting demonstrated that only three people had appointments, and a dozen or more did not. I was seen within a couple of minutes of my appointment and I was on my way home five or six minutes thereafter. The phlebotomist was professional, courteous, and fast. What more could you ask for? I suppose people have reasons for showing up without an appointment but it's not a good idea.

Appt reserved at 10 AM on Aug 3rd. Arrived promptly but the lobby was full of people waiting…read more Automatic sign-up machines are down. Nobody at the reception desk. At 11:30 AM, a staff finally appeared from the back office, she read names from the sign-up sheet. There are other places than Labcorp. It's gotten to be ridiculous!

I've had one too many terrible experiences at this Labcorp location…read more The older lady likes to use the largest needle to draw blood and then proceeds to lean on the armrest while she's drawing blood (which hurts!). TWICE I've had them totally skip over and NOT draw all of the requested lab tests. One was really important so I've been almost obsessively checking, calling and messaging Labcorp about it. Then I find out from my gynecologist office that it was never drawn!!!

I got there 30 minutes before opening and there was already a line.... but once the doors opened,…read morethey were a very well oiled machine. the staff was courteous and the room was clean... lots of free parking, too highly recommend

Staff is friendly and young, location is convenient with the large building and parking lot…read more Unfortunately didn't have a great first experience today. Having forgotten my paper order, I had my doctor's office fax it in. My time came up to go in and I let the girl who first called me in know, and she said that after checking it hadn't come in; she'd keep checking and be sure to call me in when it did. Between getting forgotten and having to ask multiple people to check, it took almost 50 minutes for them to get me in, with my appointment happening happening about an hour later. It would've been faster for me to drive back home, get my order, and drive back... I've never had it take this long at a Quest where I've had to fax before. Staff explained bc it's all electronic to their computer system, their fax orders come in slower? On me to remember my paper orders but on a company to run efficiently. Hope issues like this in combination of electronic and human services can be more efficient in the future.

Fasted all day to get routine bloodwork but just got a sign the the Quest on Huntington, Arcadia…read morethat says that they are permanently closed. States to go to the Quest on Duarte rd, Aracdia nearby. Since I got there early , I went to Huntington and there is no appointment found, I went on standby waitlist just see to see after 2 hours, no movement. Everyone in the lobby were super upset and it felt very uncomfortable with so many frustrated, upset, vocal people. It felt like DMV, where the workers are indifferent and not trying to help. The lady indicated that corporate knows about the permanent closure of their facility and still books patients. I suggested they notify corporate again to fix that to avoid hundreds of people scheduling appointments unaware they're booking for a closed facility.

It's crazy to see how this lab is open , only one lady in the back drawing blood , no one is at the…read morefront checking in patients,as a new patient you come in and don't know what to do ? Just sit to be asked to take a number . Saw one staff outside and she stated she is taking a break and just to sit and wait.staff drawing blood stabbed my vein

The front desk staff member, Angela, was very rude and displayed a negative attitude towards…read moreeveryone who came in. She tried to kick me out of the lab while I was in the process of updating my insurance. I informed her that I would call my insurance to resolve the issue immediately, but she rushed me as if she didn't care. Please consider training your staff, as this behavior was unacceptable

Good staff Care of patients clean labs…read more Like coming over here do lab staff are really good

I need to get my blood tested and decided to go to this location since it was closets to my house…read more When I arrived, there was 1 person in line in front and about 3 patients waiting. I came on a Friday around 11am. There was no one at the front desk. I was hoping for a quick in and out but I waited for about 15 minutes before anyone came to check in the guy in front of me. Not sure what happened with staffing but it looked like there was only 1 guy working that day. I feel sorry for him but it's unacceptable to have a patient wait so long just to check in. I left without getting my blood drawn cause any longer I would have been late to my next appointment. Go to the Telstar El Monte location.