I have used this company on two separate occasions for a bounce house rental.
The first was for a birthday party on Sept 29th. Communicating seems to be an issue with this business as they do not in any way make a personal attempt to contact you and confirm anything. I had used their website to purchase the bounce house and received a generic confirmation email. As the date approached I had to reach out to them and I didn't care for that too much. Also, as far as I could tell, there was no way to purchase a rental generator for the bounce house on their site so I had to contact them to arrange that and pay cash the day of.
The day of the party they were on time and brought me what I ordered. They set up in a muddy spot, even though I told them they may not want to do that. The kids ended up pretty dirty but whatever, they're kids so they didn't care. About 45 mins before the party ended (it was from 11 - 2p) the generator failed and the bounce house started to collapse. There was a gas can they left for the generator but I was not shown how to fill the generator or anything so it was useless to us. When the ladies came to collect the bounce house I told them what happened and they apologized but made no effort to credit me back any money or anything. I paid $104 for the bounce house and $65.00 for the generator.
I decided to try and use them one more time this last weekend for my neighborhood Halloween block party because their prices are so good and we had a party budget. This time I ordered a much larger bounce house with a slide. The cost was $149.00 plus an additional $65 for the generator that I would pay in cash when they arrived. Again, zero communication from the business to confirm the rental as the party drew near. I ended up contacting them on Friday for the Saturday party and confirmed everything. The day of the party they showed up to set up the bounce house and I noticed once they got it inflated that it was the smaller size, not the one with the slide that I ordered and pre-paid. A young man came up with a contract and wanted the additional $65 generator fee. I had to inform him that he brought me the cheaper bounce house not the one I ordered. So after a bit of haggling we agreed I would only pay $15 more for the generator which would offset what was already paid for. I offered them a $20 but they didn't have change so they said they would collect when they came back. While they were still there setting up, the generator went out and the bounce house deflated, I immediately became concerned because this same thing happened before so I addressed it with them. They decided to put some tape on a circuit breaker button to, in their mind, stop it from going out. The generator went out one more time so they applied more tape and insured us that should fix it. After they left the generator went out one more time so we restarted it and I sent them a text asking if they could bring us a different generator. The guy came back and added fuel to the generator, restarted it and left. About 1.5 hrs into our 2 hour party and with the bounce house full of children the dang thing goes out AGAIN! And it was a panic of kids and parents! I had to grab a 20 month old out before she got trampled and it was just a nightmare. We restarted the generator to try and get the kids out but it wouldn't inflate so the adults had to work together to get everyone out, it was terrible. My friend contacted the company back to let them know what happened. They sent the same man out again and this time he brought us a bigger generator and got the bounce house inflated again but by that time no one wanted anything to do with it so we continued the party without it.
At the end of the party when they came to collect their bounce house I informed the 2 ladies that I was not at all happy with what went down. I expressed that little kids nearly were injured and that this same thing happened at my daughter party previously, although no one was in the house at the time and that I thought it was an isolated incident that day. I was unhappy that they didn't bring the better generator out the first time the generator went out. The ladies apologized but offered nothing. I told them I expected a credit towards what was paid since we didn't have the house the whole 2 hours and that I was not going to pay for the generator at all. The first offer they made was to not charge me for the larger generator they had to bring out and they would keep the $149 for the $104 bounce house. Read that again.....okay! So I was like, not acceptable. They ended up agreeing to refunding me $30 in cash. I think we should have been refunded a minimum of $45, but because they do not speak English well and I didn't want to argue and ruin my night I accepted what they offered knowing that I will NEVER use them again.
So buyer beware, you get what you pay for... read more