If I could give zero stars, I would. The horrible customer service and product continues... First, we measured the space for the flooring we needed. We were doing A LOT of work, as we were remodeling our entire house. Bottom line, we spent in the neighborhood of $6,000 on product (wood for main floor, vinyl for downstairs). So, we took the room measurements to the store, and were told how many boxes of each product we needed to purchase. When the installer came to do the work and began opening boxes of the hard wood, some of the material was damaged. I called LL and was told that they do not take back damaged material, so I was out of luck. The second problem was that even with a significant amount of damaged material, there were still multiple unopened boxes of the wood left over. I again called LL and was told to bring it into the store. So, we loaded it all up and drove into the store. When we arrived, they said that they could not accept any of it because it had been more than 60 days since we bought it (EVEN THOUGH THE BOXES WERE NEVER OPENED AND IT WAS THEIR MISTAKE). We left angry. Fast forward a year. We had some water damage downstairs and needed to re-order some of the vinyl. Called LL, as they were the only company to carry this vinyl. They said that the item had been discontinued so they only had about half of what we needed in the store, and would call around for the rest. They were able to find the rest of the materials that we needed, but charged us more than the cost of the material in shipping!!! Even though their website says free shipping to local store, they refused to honor it. So, a small project to repair water damage just turned into an expensive project! They don't care what happens once they have your money. DON'T SHOP AT LUMBER LIQUIDATORS!!!!!! read more

Not sure why this place has such low reviews, but I had a really pleasant experience with lumber liquidators. The sales guy, Chris, was helpful and knowledgeable. At first we thought about laying our flooring ourselves, and he helped me to figure out those costs and to know what materials we would need. We eventually decided to have LL have their installers do the work because it would be done faster than what we could do. The installers were on the late side of when they said they would show up, but they got the job done and done well. We have a 11 month old, and they were respectful of her and her various toys laid around the house. The pricing was fair as well. We compared between LL and carpet exchange, and the prices were about even. LL has a better selection of flooring than carpet exchange, though, so a plus there. read more

After deciding to install hardwood floors, I searched high and low for the best options. Having visited this location twice previously, I decided to make my purchase through the store. I went in and made my final decision on a Tuesday and came in with my compact car which could not hold my purchase. I asked the sales associate if I would be able to come back the next day to pick up the product and she informed me that the wood was in stock and asked me to call an hour before coming to pick up the product the next day. The following day, Wednesday, I asked a friend with a larger vehicle to help me pick up my purchase and I called Lumber Liquidators an hour ahead as asked. The sales associate again informed me that the product would be ready when I got there. When I did arrive, I was told to pull my vehicle to the loading dock and wait for the product to be loaded. After nearly 20 minutes of waiting, I was approached by the employee to inform me the wood was in fact not there and would need to be special ordered. At this point, I had my installation scheduled 10 days out. The man who was completing my installation informed me that the wood would need to acclimate the week prior to installation and a special delivery would now put my floors in my house exactly a week before installation which made me nervous but what other choice did I have? I agreed to have the product delivered. When Fed Ex called me that Friday, they informed me that I would be receiving the shipment between 8 and 5 and I asked to be called an hour ahead of time. They never called. I called Lumber Liquidators the following day to complain and inform the store of the inconvenience this had caused me, sine in the meantime I had to reschedule my install date, and the response I was given was the most horrific customer service I have ever witnessed. The assistant manager got on the phone, blamed his employee by name for the miscommunication, took absolutely no responsibility for the situation and worst of all never attempted any kind of apology. I informed him that this response was unacceptable and asked to be contacted that day by the manager. He responded that I would be contacted by the manager within an hour which was two days ago. This store is a disgusting excuse for a business and everyone who works with them and for them should be ashamed. read more

I had two separate bad experiences working with managers at the Park Meadows branch of Lumber Liquidators. When ordering the product, we had some issues regarding delivery and timing. The manager that we dealt with was rude and completely uncaring to our situation. The manager actually made my wife cry it was so bad. The second time we had to deal with them, we needed two more boxes of flooring to finish our project. There was a new manager of the store, (go figure). When we arrived to pick up the boxes we ordered, we were told to go around the back. After waiting for two large pick up trucks to get loaded, we pulled up to the loading dock. Two employees were standing there. When I asked where our two boxes were, they pointed to 8 damaged boxes of flooring sitting on the ground. We were told that was all they had. My wife and I had to pick through all 8 boxes to find enough flooring to finish our floor while the employees just sat there watching us. When I complained, one of the dock employees actually apologized and told me that it was unacceptable that we had to pick through damaged goods to pick up our order. He told me to go to the front and the manager would take care of us. The manager took care of us alright. He acted like we were trying to get something for free and that we were wasting his time. When I explained that we weren't even trying to get the discount on damaged goods, but that we just wanted to tell him about the bad experience, he said "I told you I was sorry!" This "manager" had 0 customer service skills or empathy. It is amazing that a store can actually stay in business when they hire these people. After arguing with him, he finally told me that they actually had some good product in stock. He told me that you can wait while we go get it, but your not getting a discount! We had already wasted over an hour trying to pick up two boxes of flooring. This just added insult to injury. We would never buy from this store again, and suggest to others to look around for a company that cares about it's customers! read more

We were lucky and there was a huge sale going on when we were ready to start our project of putting hardwood in my home office and our hallway. Their selection was good and even though they were busy (due to the sale), we were in and out in 30 minutes. The sale allowed us to get Bella prefinished wood for the price we would have paid for a lesser brand. The sales staff was helpful and provided us with the answers needed to select the best flooring option for our needs. read more

This place has horrible customer service. They do not honor there warranty and they did a bait and switch on my order. I did not get the material that I thought I was buying. These people are not honest and ethical. Do not buy from them! read more

"The look of the hardwood is very nice when it's finished...but we had to throw out about 5-8% of the purchased hardwood due to defects. This stuff was pretty expensive too!! Can't imagine the quality of the $.89/sq ft stuff! Denver's Customer Service is just plain TERRIBLE!! They don't really seem to care about pleasing the customer! Another reviewer mentioned that it "seems like a chore for them to help you." 100% agree with that statement! Purchased the flooring one day for $5.99/ft, a week later it was on sale for $5.49/ft and they "couldn't" do a price adjustment or anything :( Come on Lumber Liquidators! By the way, don't bother trying to call...they'll just put you on hold for 15-30 minutes!!" Will probably shop elsewhere for future orders. read more

I should have taken heed to all the bad reviews. I went in with the name of the flooring I wanted. Got an estimate. Paid for everything 1st at their request. Kept getting the run around on actual scheduling. Materials delivered before they said they would. I watched from my car in horror as the man pulled the cart of wood through my garden instead of pulling it up the walk way. I took a look after it was inside and it's the wrong boards. I asked for Acacia Natural by Armstrong. They gave me Natural Acacia by Kensington. Man Paul on phone was horrid at customer service. I've saved for three years to redo my floors. Not ever going to recommend this company. If they didn't have what I was wanting they shouldn't have assumed I'd like the alternative. Now I have to bring back boards myself or they will charge me to pick up. Only 700 lbs for me to load in my little car. Then they going to charge me 20% to restock. Anyone else feel like this is a con? read more

We went and waited patiently for 1/2 hour while the 2 sales people finished up with their customers and then we were ignored. Left and went to Floor & Decor & bought $1500 worth of hardwood. Bad customer service! read more

We installed two bedrooms of Brazilian Koa engineered flooring from Lumber Liquidators. Materials were acclimated in the location for two weeks flat on the floor prior to installation. About two weeks AFTER installation, both of the floors started cupping and the wood cracking. We stumble on the corners of the wood planks and cannot go barefoot, it is so bad. We went through the process of filing a warranty claim. Painful! Chay never responded to any emails. Their service level turnaround times were NEVER met - 48 hrs turned into several weeks. Only after repeated phone calls were we able to get our claim evaluated, then after several more weeks and phone calls we got a form letter saying the floor must have gotten wet because localized cupping is caused by moisture. We live in CO where the average humidity at 9,200 feet, where we live, is 17%. Those bedrooms are about 30 feet from the nearest water source, which has never flooded. One was used for an office by me. The other was used occasionally for a guest bedroom. Nobody ever caused a flood and the floors never got wet. Their description of the damage in the letter was not even close to the photos we sent them. THEY DO NOT HONOR THEIR WARRANTY FOR DEFECTIVE PRODUCT. THEY ARE NOT RESPONSIVE. THEY DON'T KNOW MUCH ABOUT THEIR PRODUCTS. DO NOT BUY FROM LUMBER LIQUIDATORS. read more

Poor service. I bought over the phone and asked them to have the wood ready as I would be there in 30 minutes and I still had to wait over on hour to get loaded up. read more

Everyone in the front of the store was helpful. It wasn't until we needed our boxes loaded up when the headache started. We only had 6 boxes, 2 different kinds. It took, no joke, 45 minutes for them to find them and load them up. Looked like a bunch of kids working out back. Smh. read more

Installed 700 sqft of Hickory 5 inch boards.Had 2 boxes left and tried to return. They don't take it back if it's over 30 days. They said would be old batch and the mill runs would be different, anyone that has installed hickory knows you don't have 2 boards that are the same . Total BS........Told me to sell on craigslist...and 30 days to install .....you wait 2 weeks to acclimate that leaves you 2 weeks which can be done if you know.....just beware!!! read more

I can't stress enough - DO NOT DO BUSINESS with this company. They messed up from pricing, to measurement, to installation to delivery. And when they do screw up, there is horrible customer service. It's a sell it and forget it business. They caused us so much delay on our project, that we weren't able to move into our house -- we were forced into temp housing! DO yourself a favor and find flooring elsewhere. The savings ARE NOT worth it!! read more

Went on a Friday to look around and set up measuring. Prices are good. Told we would get a call on Monday from installer. No call until Wed. Said he would show up on Friday, complained about how far we lived -by airport. Said he would be in before I had to work on morning. Woke up ealry, he didn't call or show up. Called on sat, spoke to manager and he said he would refund 25.00 and send someone out. Someone came that day..one week later no refund, no call about our quote, nothing. Horrible install/mesaure company. I'm not spending my money here. read more

We bought two rooms of flooring upon their advice. We completed one room mad a couple weeks later completed the other. When we bought it the guy said we could return a full box if necessary. We had a full box left and discovered they do Nottingham accept returns after 30 days. Considering the wood needs to sit and acclimate for two weeks that is not a large window to return it plus there is a 20% restocking fee. We will never use them again for that reason and they made it very clear they don't care. So be careful. read more

My flooring contractor referred me to the Acoma store and buying there turned out to be a pleasant experience. I chose one style, had it delivered the next day, changed my mind the third day and had the new order delivered the fourth day. Andrew was very helpful and attentive -- ask for him when you go. I thought the prices were very reasonable (although delivery pricing was a bit steep). Definitely check out the clearance and small lot section! read more

I will never do business with Lumber Liquidators again. First, they told me over the phone twice my order was on a truck and would arrive that Saturday. I scheduled the contractor to be at the job on Saturday, only to find around 11am that day only a part of my order arrived. The customer service I received was horrible. They were rude and told me it was my fault as they do not guarantee delivery (but they had said so on the phone). They also told me they would call the store manager ASAP and get back to me. This never happened. When the final parts of the order arrive I went to the store and received equally poor service. They would also not take back part of the order even before it had left their store because "we do not take any returns on unfinished product". After an hour on the phone with corporate while standing in the local store they offered a 10% discount on the order. This 10% absolutely did not cover a second day's work of contractors AND before they would give the discount I had to wait for an email with a form, print out a form and fill it out and return in 5 days and then they would either send a check or put the money back on my card. When I got the form there was a stipulation that I could not discuss this matter further if I took the 10%. I am forfeiting my 10% discount to publicly discuss my horrible experience with Lumber Liquidators. Look on BBB and consumer affairs. Even though they have good ratings, the company has hundreds of complaints like this one. You can and should find another store to do your business. read more

i wish i would have checked out yelp before i went to Lumber Liquidators. But no, just had seen their ads and I had saved money for two years to get new flooring. The salesmen were very nice and lied as well as any I have ever dealt with. They had me convinced I was getting a subperb product at a great low price. Signed the papers, hauled in home and hired a man to lay it. He spent two and half days before he said to me that he was not liking how it snapped together. (It was one of the high end laminates.) Within one day I could see what he meant it was coming apart at the seams. Tried to find other pieces that fit differently, but we only found more damaged floor throughout box. Water damage. Well they had told us they would not consider taking back any product from an open box so we returned all but two boxes. They charged me a 20% restocking fee. So I'm out $700.00 for the floor and installation and the finance company won't do anything about it nor will Lumber liquidators. What a joke this company is. I work for a company that has restocking charges also, but only if the product is damaged by the customer. They should be charged the restocking charge by me for selling me the inferior product. read more

I had a great experience with Paul, Travis and Lumber Liquidators. I wanted a floor that was not in stock because it was on sale, so Paul searched around to some local stores to find the amount I needed and gave me a price quote on the FedEx Ground shipping so I could talk with my husband before placing the order. After my husband and I talked about the order, I then called Travis who placed the order and made arrangements to ship the floor a few days before the installers were scheduled to install the floor. The floor and the trim all arrived when they said they would and the floors look great. I would recommend Lumber Liquidators to my friends who are looking for a good value on flooring. read more

I have only wonderful things to say about Lumber Liquidators. First of all, my antique bamboo flooring is absolutely beautiful!! I can't say enough of good things about our installers, Chad, Jason, and RJ who Lumber Liquidators referred us to. They were very professional, and did excellent work. They came to our home a couple of extra times to repair some minor issues. Chad told me about using a humidifier set between 30%-35% for a few months because bamboo likes water. Without a humidifier the bamboo could shrink. Chad also, told me how to take care of my new bamboo flooring in detail. He is very knowledgeable. Adam, the assistant manager at Lumber Liquidators was always there to help me with questions. Thank you Lumber Liquidators! You're the best! read more

Even one star is too many. Service is lousy, products are garbage, and their warranties...forget it. For being a billion dollar company, you would think that if they sold you a defective floor, they would replace it. NOPE!!! They don't care one bit if you are having issues with the flooring. I felt like I was being lied to, given the run around, and disrespected by the management there. 60minutes got it right...this company is corrupt and is run by a bunch of yahoos. A CEO wouldn't resign like that unless he had something to hide. "Hardwood floors for less"...yeah right. "Lowest price guaranteed"...not hard to claim that when no one else would have the audacity to sell the same garbage these people are. Don't waste your time with this company. read more

We purchased roughly 1,200 square feet of really affordable laminate and had it professionally installed. Within months of installation, we started to experience buckling in the material, creating trip hazards throughout the house. Unsure whether we had an installation or materials issue on our hands, we sought the assistance of Lumber Liquidators to get to the bottom of it. Our hope was that they'd send someone to our property to take a look at the floors. Instead, after weeks of dodging our emails and phone calls, we received a generic response indicating our warranty was void for any number of reasons and that the matter was closed. I'm preparing to dispute the charges on my credit card, to initiate contact with the better business bureau and potentially to sue them in small claims court. I don't know whether it's the cheap product or the installation that's caused the safety hazards we're dealing with in the house, but I do know that Lumber Liquidators doesn't care one way or the other. So what's their value proposition? read more

I have never been treated more poorly by a retailer than by Lumber Liquidators in Denver. We were told everything came in, so we scheduled the install for June 20, 2012. We picked up the flooring and underlayment, and worked out a deal for the installer to pick up the rest. When he showed up, though, he was told the baseboard, end caps, quarter round, and transition molding weren't in. He went ahead and installed everything he could, but it's now been THREE MONTHS and the MATERIALS ARE STILL NOT IN. We've tried everything, and keep getting put off as though no one cares. WE'VE EVEN BEEN YELLED AT OVER THE PHONE. The only "solution" they offer is for us to use a different product that only kind of matches. We paid a lot of money for this, and they're showing their true colors as a BIG BUSINESS THAT DOESN'T HIRE ANYONE WHO CARES ABOUT THE INDIVIDUAL CUSTOMERS. They have offered no apology, much less any offer for a discount or money or credit or anything except rudeness and apathy. I WILL NEVER SPEND MY MONEY THERE AGAIN AND WOULD NEVER RECOMMEND ANYONE USES THEM. read more

I spent $477 and a weekend installing vinyl "wood looking" planks on a covered porch. Right up front - I have no idea what I'm doing so I wanted to make double sure that the product I was buying would work on a covered porch. I asked the associate and the manager multiple times and I was assured it would not be a problem as it was water resistant. I installed in July 2015 and over the winter, the entire floor warped and turned up. When I called the store I was told I would need to deal with customer service as it had been installed. The lady at customer service was fantastic, said how sorry she was about the experience and they would take care of it. I had to fill out a form, send pictures, be interviewed on the phone about all the details yet again (for the 3rd time) and then received a letter stating I should have read the warranty and it would not be covered. Obviously the sales staff and the management are looking to make a quick sale. They need to be educated on the products they sell and appropriate use. I would have bought another product more fitting for the locale if they had simply said this one was inappropriate. So 6 months later, I am spending my weekend tearing up the floor. 2 weekends lost and nearly $500 down the drain. If you're not looking for expert advice then buy online. They guys are irresponsible and looking to make a quick buck. read more

Without a doubt absolutely the worst company I have ever dealt with! We purchased flooring in April of 2014. We paid them to install it. The installer was terrible. I had to ban him from my house and they send somebody else in to finish the job. Six to eight months later the flooring is coming apart. On December 20th I got a hold of lumber Liquidators customer service to initiate getting it repaired. Today is January 30th and I have yet to have it repaired. I have filed a complaint with the Better Business Bureau. The Better Business Bureau notified me that the company failed to respond to the request. I have called them no less than five to six times and emailed the same. They will not take care of you although they say they're going to do it I never hear back. It has now been 5 weeks since I attempted to get them to fix it and I am no closer today and I wasn't that. Stay away from this company! Poor product, poor people, poor service. read more

Our sales guy Chris came out to measure, emailed me quote and really never heard from him again. I went in the store, paid my deposit and that was it. Floor wasn't delivered the 72 hours ahead, our installer was here before the floor on install date. Another install manager had to bring out the flooring on install date and we lost about 3 hours of time waiting. Then the moldings weren't shipped to our address, the local Lumber liquidators had the right address, their warehouse out east had wrong street and it was delivered 2 blocks away. I had to go and bring the 8' box back to my house and it didn't even fit in my car! Not to mention, that it arrived on a Saturday and our install was to be started on Thursday and completed on Friday. NO ONE ever called to see how we liked it, or if we were satisfied. When I went to return the 3 extra cases of flooring and extra moldings that weren't needed , I told them my thoughts on the experience and was told "its because we really are busy and have a lot of jobs to do". Really, no one even cared about the business. I may not have been the largest purchase, but we still spent over $4000 with them! I guess good customer service is only when it is convenient to them. The best part of the experience was the installer! He was great, professional and knowledgeable. Not too sure if I would recommend them. read more

When I decided to install engineered wood floors in two bedrooms, my contractor told me to go to Lumber Liquidators and order it, and he would pick it up for installation. He asked me to order 20% more than what the measurements required in case we ran into problems. He didn't want to have the flooring out of stock if we bought to the exact measurement and needed more. No problem until I needed to return the excess flooring. I knew I only had 30 days to do the return so I was diligent about making sure I was within the required time frame. When I made the return, first came the bad attitude -- then the 20% restocking fee -- that's right, they took 20% of my return money (about $70) because they had to unload 2 boxes of flooring materials and put them in their warehouse. Then they wouldn't refund my money. I had paid cash, so I had to wait 5 weeks for their headquarters to refund my money. Not a pleasant experience. There are better places to buy flooring. I'll never spend another dime with these people. read more

Dear Sir: I wanted to share a series of bad experiences I have had that culminated last Saturday at your Denver (Acoma) Colorado store. On April 16, I purchased 1,012 square feet of laminate wood flooring from a salesman Chad Rogers. Chad was real nice. I purchased the flooring on sale to get the advantage of the price, and I mentioned to Chad that I thought I wanted it professionally installed by LL. I had mentioned that I contacted the installers two weeks prior to coming into the store, and I hadn't heard from them yet. Chad promised to get on them to call. He said for me not to worry about the material, that it would be there for me, for when I could schedule the installation. A few days later, I heard from the installer, and agreed that he would come to measure on Saturday, April 23rd at 3:00. He called that Saturday and tried to cancel. I informed him that it would not be acceptable to cancel, that we had been waiting since about March 30th, and wanted to get the process moving forward. He agreed to come later at 5:00 pm that day. At about 6:00 pm the installer's brother in-law showed up. It was obvious he didn't know what he was doing. He fumbled around, couldn't answer any questions and left. A few days later, I received a call and received the quotes. The cost was almost $4,200.00 to install, or over $4.00 per foot, after I said WE would do all of the prep work. Last Wednesday, I received a call from the Acoma store saying I had until last Saturday to get all of the material out of the Acoma store. I informed them that I was having problems getting the installation bid, and only just received it, and I was in the process of scheduling it. Whoever called was very rude, and said if I didn't get the material out of the store by Saturday (April 30th), I would be charged the full price for the flooring. As I drove down to Acoma on Saturday in a driving blizzard, I decided to ask to speak to the manager and see if I could reason with him, and see if he could give me a few more days. It was a miserable day to load up the flooring. When I got there, the manager was gone "running an errand". I waited 30 minutes for him to finally get back to the store. When he finally showed up, one of the salespeople told him I was there waiting for him. He said "I will talk to him later". I stood there another 10 minutes until the manger, Paul Kuzyk, was good and ready. I was starting to feel angry. I was hoping he would take me back to his office, but he wanted to hear my concerns in the showroom in front of many customers. I shared with him that I had been threatened to get the material out of his store by today, or lose the sale price. I mentioned that Chad said I could leave the material there as long as I needed to until the installation could be scheduled, and in light of the blizzard, I told him I didn't think it was reasonable. Paul said "what do you think we are running here, a storage facility?" I said no I didn't think it was a storage facility, but I didn't think the delays were my fault. He could have cared less, and ordered me to get the flooring out of his store, or he would charge full price. He reiterated that they do not have room to act as a storage facility and he wanted the material out. As I was trying to deal with Paul's smug attitude, I mentioned to him that I did not appreciate being treated like "s**t" after spending $2,000 on flooring and faced with another $4,000 installation costs. He told me to watch my mouth in front of his other customers. I told him I expected to be treated with more respect as a customer. He was extremely rude, and refused to accommodate me in any shape, way or form. I paid for the rest of the material, and he told me to go to the loading dock and get my material. I expected someone to be there to load me up. I stood outside in the blizzard waiting for about 20 minutes for someone to finally open the door. The loading dock guy also copped an attitude, and said "how many trips are you going to make?" I have an F-150 super cab, so I told him we could load some of it into the back seat. He acted like I was asked to cut off a finger, and begrudgingly helped me load 15 boxes into the back seat. The rest he dropped into the bed. I asked him if he had a piece of twine to tie across the back. He said "no", but I could go back into the store and buy nylon straps. I said "forget it" and left. I just wanted to say that I found Paul Kuzyk to be an arrogant, belligerent jerk. It is easy to see why the loading dock guy and the installers are jerks when they have this poor excuse for a boss. I do not intend to have LL install my flooring, no will I ever buy anything there again, nor will I ever recommend your company. Very, very poor customer service. I felt like all the store wanted was my money, and the heck with any decent customer service. Very dissatisfied!! read more