The design assessment , product management was exceptional. Stacy Doan was accommodating and helpful in providing extraordinary products and services to my home project. The Wagner teamwork is outstanding. I will go forward with the Wagner Floors as Stacy performed to know and understand the process and design especially for my home. Thanks Wagner Floors. Dean and Tina in Lakewood. ​ read more

I would not recommend this company. I chose them because the scope I discussed with the account manager included replacing my flooring and installing a new vanity I had already purchased. I verbally confirmed that scope with the account manager and paid an invoice that included a line item for that portion of the work. Despite that, the installer arrived without all of the necessary materials and informed me he was not comfortable installing the vanity. To be clear, I have no issue with the installer declining work he wasn't comfortable performing. What I do have an issue with is being told afterward that vanity installation was never included, despite it being discussed with the account manager and being a major reason I selected this company over other bids. The installer himself encouraged me to request a refund for that portion of the project, but the company only provided a partial refund ($180). As a result, I am left with an unfinished project, a sink currently being held up by a 2x4, and the need to hire a second contractor to complete the work. What should have been a straightforward bathroom update has turned into a major headache. By the time the project is finally finished, I will have spent significantly more than the original quote, despite choosing this company because I believed they would handle the full scope of work from start to finish. read more

Wagner Floors - Flooring Near Me

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wants to get paid in full before even scheduling work. Maybe state that up front or don't waste my time

Finally getting around to this review.. 11 months later. Quote was not the issue, we ordered the carpet on sale and had the project scheduled a month later. When the subcontracted came they started the project and RAN OUT OF CARPET. 740 square feet short. It had to be specially ordered again from the carpet company that they use and that took 7 days to get delivered to their store. You would think that since they do the measurements and book a project that they would show up to the job with enough carpet to complete the job. The subcontractors had to communicate this with us. Wagner did not call and apologize for the delay or lack of knowledge. It took an additional week for them to come back and when they did come back they were supposed to come between 9-11am. They did not come until around 3:30 ish. I also was not told they were coming late I had to keep asking. After the carpet was installed they had left a huge mess for us to clean up. All of the leftover carpet fringes were all over the place. The LVP guys, pushed the excess material into the basement drain causing it to clog. Communication with everything was horrible. Before our carpet was installed we had brand new drywall installed and my husband worked very hard to paint the walls before the carpet was laid so we didn't have to paint after new carpet was installed. Unfortunately that was not the case. Our walls were severely damaged due to lack of responsibility with materials. I will attach pictures below. I was in tears over the damage that had been to the walls. I asked the guy what about all the damage in the walls he dabbed paint with a dirty textured hand towel on the wall trying to make it better I said no this is drywall damage. He said to call Wagner because it wasn't him. We called Wagner and told them we needed it fixed. My husband spoke to the "director of operations" and she was unable to authorize a discount of anything else until she spoke to someone higher, not sure who is higher than that but it took her days to come back. We had to fight tooth and nail to get slight compensation for everything we had to deal with. They called us and said their drywall repair guy was too busy so we could hire someone and send them the invoice and they would pay it. We had our drywall guy come back and get a new quote and we sent the quote to wagner. THEN they decided that their drywall guy had time all of the sudden. So now they wasted our drywall's guy time by coming and doing a quote. When their drywall guy came to fix the walls he fixed the dry wall and only wanted to paint small patches. My husband said no you need to paint the whole wall in order to not leave lines. He also did not paint all the way down the walls. He also got a ton of paint in the carpet by the trim area. It was very devastating and missed quite a bit of spots. He also left divots on the wall from his ladder. On top of that he brought his 2 unknown people to the house, I'm assuming his wife and kid but it was very unprofessional. It took him about 3 days to finish it all. This project was supposed to be about 3 days max and it took about a month when it was all said and done. When we put the trim in the bathroom the gap (where LVP meets wall) was larger than what you can reasonably cover with a piece of trim so they had to come back and fix that too. It was so exhausting. Update one year later, the carpet at the seams is bulging and fringing up. So long story short the carpet got installed but I would never hire Wagner again or prefer them to anyone. They keep texting me asking me for reviews and referrals and how I can get a 50 dollar Amazon gift card if someone does a project with them but NO THANK YOU! read more

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Overall, pretty great. Some areas could've been executed better than others. The main issue I have is that the amount of glue that still remains on the floor has been tedious to remove. I still haven't gotten around to all of it just because there are so many patches of glue on the flooring that they installed. It does come off, but it's just labor intensive. I wish they would've cleaned it a lot better after the flooring had been set and dried. read more

Let me share with you my experience, Walter their salesman came out to give me a bid Once he found out that Home Depot had done the estimate already, he just used the amount of boxes which was about 80 for the estimate. He did no measuring or anything else. He was gone in about 10 minutes. (I needed only labor as I was purchasing the material from Home Depot.) Once we agreed on Price to have all the existing solid wood baseboard, removed the new floor put down and the baseboard put back. I agreed to the job. Pricing; I agreed on 50% down and 50% when the job was completed to maintain some control of the final product I'm very glad I did this. Their policy is to get 100% upfront, which I never recommend anyone for any service, ever do. The very next day after agreeing on terms with Walter, I got a call asking for 100% of the money I told this lady that's not what we agreed to and she said well that's what we normally do and I said you better call Walter. I'm gonna cancel the job. She did came back excepted 50% Overall, the subcontractors that came out from a company called Sun sunshine floors did a pretty good job putting in the material But it's the follow up , putting doors back on , getting trim put back on that was a real headache and took me almost 30 days to get done and also a threat of a complaint to get what I considered to be a very reasonable discount about $370 off my bill In the end, I fixed the existing problems myself because it was too much of a headache after they finally agreed to give me the discount Finally, a reminder again if you use this company, do not pay 100% upfront you'll have no control over the job over anything that needs to get fixed and you'll be working on their timetable, while they have all your money ------- Part 2 It's smart that Kelly took down her first knee jerk response to my above comment since is was inaccurate and not well researched. "Telling me I agreed not to leave public comment in agreement for the discount" -that was true if you accepted my generous offer.... the first go round. I'm going to guess that she finally got around to actually reading.... the 2nd email with my threat to file a complaint with yelp. Poof.....gone and replaced with boiler plate sorry we messed up and we should have done better. " Kelly, I wish you would have taken seriously my first initial complaint to your company and really taken the time to call me and find out what happened, Sincerely apologize, accept my generous offer and maybe even go a bit farther to make me happy and satisfied, If you had done so, we wouldn't be having this stupid engagement in the first place. Even after all that, I do hope you have a Merry Christmas and a Happy New year. read more

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Wagner Floors did a fantastic job on my front porch. Estimator was right on time and very helpful. Pricing was fair. We had a few scheduling problems with the installation outside of everyone's control, but ultimately resolution was well communicated and handled professionally. Preliminary cement work was tricky and final solution was true craftsmanship! Final installation of the surface was amazing. Marcus did a fantastic job and was a pleasure to work with. Gonna get my garage done next! Can't go wrong with this company. Total professionals and everyone was helpful and courteous. read more

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DO NOT PAY FOR EPOXY FLOORS FROM WAGNER. We paid thousands of dollars to have epoxy flooring installed at our new home's garage and large outbuilding. We left the garage doors wide open for days as instructed to allow it to cure. The entire floor in both buildings was wildly sticky. We called, they came out and said "oops, this happens sometimes". They sanded half the flake off and reapplied the top coating. We left the doors wide open for another 3 days. Now it's moving day and the garage floor is still sticky. So every bit of dirt from your shoes sticks to the floor and balls up into gummy black spots. If you walk inside the house after standing on the garage floor, you drag in the sticky crud and now it is all over your house. Very dissatisfied and disappointed as we had a similar flooring at our old house and loved it. This stuff is terrible and we now need to pay someone else to redo it all. read more

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I have to give Wagner Floors huge kudos. It's a very long story won't bore you with the details, but Mark and his team came out and fixed what a horrible company did and didn't do and my floors look great. Aaron was running my. Job and he did not leave until it was perfect. The job was my Basement and it changed everything when they leveled it and put my new floors down. I'm having them do the floors in my entire house. They did such a lovely job. Aaron was great. Constant communication during the process. And seriously my basement looks beautiful with my new floor. And it's level and it's clean and it's beautiful. I can't say it enough. If you're looking for new flooring, just go straight to Wagner floors and request Aaron. You will not regret it. read more

Update to the "Owners" Response is Below: Updated 12/26/2025 Wagner Floors is, without exaggeration, one of the most dishonest and unprofessional companies we've ever dealt with. We had them come out after a flood to replace our carpet. They insisted on sending a sales rep in person so we could get an accurate quote. We trusted that. Big mistake. After agreeing to the price, they demanded full payment upfront before even ordering the carpet -- which should have been our first clue that this company operates on red flags. Then installation day arrives: 12/22/2025, a date they promised so our home would be ready before Christmas with family visiting. The installers walk in and immediately hit us with, "Oh, by the way, you owe another $350 because the salesman miscounted seams." This exact issue shows up in other reviews, so clearly this isn't an accident -- it's a pattern. My husband and I both work in the trades. We know how quoting works. When a company screws up a quote, the company eats the cost. That's standard. That's ethical. That's how reputable businesses operate. Wagner Floors, on the other hand, seems to rely on inaccurate quotes as a business model -- get you committed, take your money, then corner you with surprise charges when you have no choice but to proceed. We did everything right: we got the in‑person quote, we paid in full, we trusted their timeline. They still tried to squeeze more money out of us at the last minute and shrugged off their own mistake. This wasn't a misunderstanding. This was a bait‑and‑switch, plain and simple. I wouldn't recommend Wagner Floors to anyone -- not friends, not family, not strangers. If you're reading this, save yourself the headache and run in the opposite direction. There are plenty of flooring companies out there that don't rely on deception to make a sale. Also, the installers DO NOT work for Wagner Floors, they are 1099 Contractors, and their work looks ok and they were nice. Thanks for the lesson learned. Coral AND Troy Whipple Update and Our Response: Obviously our problem wasn't the fact that you use subs - We already knew that before we booked the job with you, and we also stated in the review that the subs were fine, their work was good, and they were friendly. I guess I have to point out the facts in simpler terms for you to understand, we are upset about your blatant bait and switch scam. You sent a SALES guy out to give us an IN-PERSON quote so that we knew the price of the project BEFORE it began. Once you had your "Installers/Subs" in our home YOU called us and told us we would have to pay more money in order for the job to be completed. How is it our fault that your sales guy was wrong and that the job was underbid BY HIM?? As a company YOU should TRAIN him better, FIRE him, and/or eat the cost. We called you to give us a quote and once we agreed upon the price and PAID-IN-FULL before the project began that should have been the end of that and WE as your customers should not have heard another word about price. Once you had our money, the installers onsite, and it was two days before Christmas, you decided as a "business" owner that you needed to get more money. P.S - Your "family installers/subs" gave us their personal card and told us not to use you in the future and to only call them. What a great "family." - Have the day you deserve. read more

Wagner Floors - Picture of the installers/family/subs card for cheaper better service. - Flooring Near Me

We had a great experience with Wagner Floors from start to finish. Walter, our consultant, was knowledgeable, responsive, and made the entire process easy and stress-free. He took the time to answer our questions and helped us choose the right carpet for our space. The installation team was fantastic, professional, efficient, and detail-oriented. They arrived on time, worked quickly, and left everything clean and looking great. The carpet looks amazing and completely transformed our home. Highly recommend Wagner Floors, and especially Walter and the installation crew, for anyone considering new carpet. read more

The carpet itself looks good. The installation was ok, although I had to call the installers back to fix some issues around edges and in corners which should have been done right the first time had they spent just a little more time and care. The installers were very kind and polite and were better communicators that the company itself. They came back and fixed the issues within a few days of calling them. However, the communication with Wagner Floors throughout the process left a lot to be desired. It was difficult to get anyone to answer questions many times, and I often had to follow up multiple times to get any response. I considered using them for the rest of our home after the basement before the communication issues became more prevalent. One man came to the house and tried to give me a hard sell on hardwood flooring quoting $10k. I then got another quote from a different sales person for the same job for $17k. Meanwhile the first person to give me a quote for the same Job was $7k - all these quotes from the same company for the same job. The last salesperson gave me his quote at my house but never actually sent it to me. Latasha, who I was told to contact for any needs rarely texted back when I had questions. This company just seems confused and disorganized so I wouldn't recommend them. read more

.We had a major flood in our home from the refrigerator into our basement. It destroyed our basement flooring and was a major project. Our main level required restoration an tile and carpeting in the basement had to be replaced. Wagner offered a nice selection of choices for materials and they were more affordable than some other options. Their workmanship was thorough and my house looks great. With a big job like this, there were a couple hiccups along the way. That said, I was very impressed with their customer service. Rarely have I worked w a company that is so responsive. It's been obvious they care about the satisfaction of their clients. That's a rare quality these days and is the reason I can recommend Wagner for your flooring projects. A+ read more

I had such a great experience with Wagner floors! I made an Angis list bid and they were very quick to respond and come to measure the floors. I had about 5 different companies give me measurements and quotes. I am a first time homeowner and have never had to think about flooring before and Bill walked me through every step, brought samples which no other company did, did the quote right in front of me before sending me an official one, gave new ideas than what I had that were much more cost effective and ended up saving me a lot of money, and didn't talk down to me at all or take advantage of the fact that I had no experience with floors. He was the only person that came to give me a quote that didn't try to upsell me which was great of course. The price was about half of what Lowe's had quoted me which was shocking, and between the 5 companies it was the lowest by a good amount. The materials did take about 10 business days to come in and then they were able to schedule me within 2 days of the materials arriving. They were able to do my condo in 1 day with two very thorough and professional workers. The floors themselves look absolutely fantastic and I am so grateful to them for transforming my first house into something I really love. They also offered a very generous military discount! read more

Wagner Floors installed engineered wood flooring 3 months ago for my living room, dining room and kitchen. Vincent and his crew did an excellent job and the new floor really makes the house look nice. We had a minor issue with one of the planks (from Home Depot) and Vincent came out and fixed it at no charge and you can't even tell there was a problem. Now I can say that their support is also as good as their install expertise. read more

Installation of vinyl floors wasn't great and job looked and felt incomplete. Installers showed up first day without product, thought we were supposed to purchase it for them to install. Then they failed to order quarter round and transition strips to finish the project, when the strips finally came in we had to babysit them to get installed. My wife and I didn't like the look of the quarter round so we hired another company to remove the quarter round and old baseboards and install thicker/taller baseboards. When they had removed the baseboards we found that installers used the quarter round to do a lazy uneven install on the boarders requiring our new company to have to pull up and reinstall in some places and add additional flooring in others, we sent these pics to Wagner with no response. We had several companies out to bid on the fix and they said the flooring was not installed to spec. read more

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Very fast and fair pricing with amazing workers. I highly recommend this place for doing carpet and laminate floors.

They sent three men who completed the three rooms in just one day and I was very impressed at how hard they worked. They were able to answer any questions I had and went above and beyond in moving the furniture and even helped with many of the smaller things that I could not finish putting away. I would highly recommend them as I'm a happy costumer. read more

Guy came out, talked a lot, showed us a few samples, gave us a slip of paper with an estimate, promised to send an email with details. That's the last we've heard of for 6-8 weeks. Don't go near this outfit. read more

Just saw I never left a yelp review, but Wagner floors came out over a year or so ago and replaced my carpet and tile with matching LVP and did a great job. Friendly, professional and priced better than a lot of other companies. read more

I had a plumber tell me I needed to replace my main sewer line, and I'd have to rip up my ~year old LVP floor in the basement. Wagner Floors talked me through the options for pulling it up and re-installing it with the risks that entailed. They gave me a great quote on that work, as well as replacing the entire flooring with a lifetime warranty that was cheaper than the original job. I'm still determining if I need to replace the sewer line, but I will definitely be using Wagner Floors for any further flooring needs. read more

Super quick turn around and excellent work! Everyone was super helpful throughout the entire process.

Bill Lepper came by on the Sept 14th with samples. That went well. I never received a quote. I texted him asking about the status. I did not get a response. I am not sure why they are rated so highly when I can't even get a quote. Is the company going to be like this when it comes time to install? On 9/27 I did receive the quote. read more

Service was amazing. We received more than we expected. The entire team was professional, reliable, trustworthy. They promised and delivered exactly what we wanted. read more

We have gone through several struction projects in this house and we were very pleased with our experience with Floors N 24. Mark Wagner, Jesse, and all the installers were great throughout out the entire project. We had new vinyl plank floors, carpet, baseboards, and paint installed in our entire basement. The initial consultation was no pressure, Mark measured then showed us options & colors and walking us through the project and helped us make selections. We asked a lot of (dumb) questions and he gave us knowledgeable and sincere answers & sent a fair quote a few days later. The installers were great, they were kind, professional, and very respectful of our home. They took care to do the job right and worked hard the whole time. They came back to correct to small punch list items (nothing major) that we saw after they left without hesitation. I would highly recommend using this company read more

Wagner Floors - New LVP flooring and fresh paint installed by Floors N 24 - Flooring Near Me

We had our Wagner Floors put in this year and love the job. The face price was fair. The people are very dependable. You'll be happy if and when you redo your floors with them, I had one small disagreement and I asked that the owner come out so I could show them what I was talking about he stood up behind his work And treated it just the way you would want an owner to do and I really respect that. read more

I have used Wagner floors on my own properties, on flips, and on construction projects I have managed. Their team is fast, friendly, priced well, and cares a lot about their work and their client's well being. Mark and Kelly are great, and so are the rest of their team. I recommend without hesitation. read more

We hired Wagner floors for our basement remodel. They got an estimator out the next day and gave us an estimate the same day. We had several bids and they were the best value for just labor and leveling since we bought all the flooring materials. The person that I dealt with after I accepted the estimate was understanding of our timeframe and did not rush scheduling since drywall and painting had to be finished first. There was a little problem with install the day of because they sent a team to install the flooring when the floor had to be leveled. Another team arrived and leveled the floors the next day and then installed the flooring after they leveled. The flooring and carpet on the stairs looks great! read more

I reached out to Wagner Floors for carpet installation. To be honest I have never had such a white glove service as I did with them. From start to finish the entire team is extremely caring, and truly passionate about their work. I found them based on their 5 star reviews but really they're a 10 star company. Competitive pricing, high quality product and their crews are top notch. Most installation crews can be hit or miss. Theirs are above and beyond. Their crew showed up on time, immediately covered the rest of my floor to prevent dirt and mud tracking. Spoke extensively with my husband about what to expect and ensured we both were happy. Not just that but they not only cleaned up their materials they also swept my floors, and cleared my driveway from snow to avoid tracking in anything. I didn't expect a clean up like that. They also waited for us to review the final product and checked to ensure it was what we wanted. Wagner has earned a life long customer. Highly recommend! read more

I greatly enjoyed my experience with Floors-N-24. I recently bought my first new home and I wanted to revamp it before moving in. There was old stained carpet in the dining room, living room, and bedrooms and I wanted to update it to something more modern and easy to clean. My mom helped me during this process and initially corresponded with Kelly, one of the calling agents who set up the quote appointment. She was super friendly and responsive. For the free quote appointment, I was assigned to Bill. He arrived on time and then I explained how I wanted to remove the carpet in the living room and dining room and then lay LVP down from the entryway, through the living room, dining room, and into the kitchen. I also explained how I wanted to update the carpet in my master bedroom and walk-in closet to newer carpet. He quickly took his measurements and gave his input when I asked certain questions for advice. Previous floor estimators tried to hike up prices by saying I had various leveling issues or they'd need to redo all my baseboards, but Bill did not agree when I spoke to him about their "concerns". He said my place might have few areas that were unlevel, but that it wouldn't comprise the LVP. He also said the baseboards may drop or rise, but it wouldn't be significant, and the floorers would remove the baseboards carefully and put them back in place like a puzzle. Bill brought in multiple samples for LVP, and at the time I only had a few free Home Depot tiles to compare to. Unfortunately, the samples I had from Home Depot weren't the exact shade I wanted. Additionally, the natural lighting during the day that Bill arrived was not optimal as it was overcast and made it hard to see the true color of the planks. I ended up choosing an LVP option that Bill quoted me for that I was not happy with once I looked at it online in pictures. It was too brown and too "choppy". I wanted a material that had tans, browns, and greys in it to compliment most furniture. I communicated my concerns with Bill and he said that unfortunately he'd need to come back out for another quote. He set up a time and brought more samples tailored to my request and I absolutely LOVE the choice I ended up with. I'm glad I stuck to my guns and didn't go with the first option. He updated my quote and my new material option was a bit cheaper so I saved even more money! The quote itself was already competitive by being way more affordable than other previous quotes. I really appreciate the time Bill took to come out again and make my vision a reality. Once I approved the quote, Jesse bought the materials for me and then assigned my flooring appointment with Louis and his team of 3. They came on time and quickly demo'd the rug from my living room and dining room as well as the linoleum in the entryway and kitchen. They also took off my baseboards and labeled them. The next day Louis and his team finished the LVP job in the morning. Two more floorers came and installed the carpet in my master bedroom and walk-in closet. I had a ton of fears entering this process, from the materials chosen to the installation, but even though the baseboards dropped a bit there is very little retouch work left for me to do. The material chosen for the LVP is phenomenal. It cleans easily and looks amazing. The carpet I chose for my bedroom is plush and feels great to walk on! I would definitely recommend this service and I'm already loving walking on the result. Total time it took was ~1.5 days to remove the old floors and install the new one! Materials Chosen: LVP: LW Mountain Arlington Series, History Oak Anise Carpet: Portsmith, Sandstone read more

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We had flood damage in our basement and wanted to replace the carpeting down there. Firstly, I stopped in at Home Depot and Carpet Exchange to get a feel for what was up with flooring these days. I was a ready buyer and said so to the service people who were "helping" me. They could not have have cared less. They didn't know answers to what I considered basic questions and basically pointed me to the displays and went along their way. I guess that's just the business model these places operate under so lesson learned by me. I then did a bit of research and connected with some old friends and found Wagner Floors. What a relief! Kelly was super helpful in my first phone call and was on it right away. She sent out Mark who no pressure consulted with me and answered all my questions- it's very obvious he's been in this space for a long time. He then took the measurements and got back to me promptly with a quote and a very detailed explanation of exactly what to expect in the installation process. We decided to go with Wagner Floors and are very happy. The installation was smooth and they got us going very quickly so we didn't have to live in a torn up basement. Angel the installation master explained why we'd want to do the install in a certain way and we are so pleased with the results. The whole crew was just so friendly and hard working and communicative- we very much appreciate all they did and how they showed up. I would 100% recommend Wagner Flooring to anyone looking to work with top notch professionals. read more

Wagner Floors - hallway leading to a dining room - Flooring Near Me

Wagner Floors was amazing to work with. Quality carpet for reasonable price. Our process went smooth and love the carpet! Highly recommend!

I loved this company!! Great service and reasonable prices!! Very well run company that does an awesome job!!