We previously inquire LL Flooring for a previous job but due to life challenges the project never started. Now we are ready to go they were so professional and they remember us from before and all the information is still there. So great start so far. read more

Purchased flooring for both of my bathrooms 2 weeks ago. The people working were knowledgable and had all the items in stock. They were kind enough to load the flooring into my truck. I put the floor in myself and it looks great. I can't wait until my next project. read more

Honestly could not be more upset with this location and their handling. I did an online search for a brand I was looking to buy and use in my home, found a lovely deal and called to inquire about how much they had since obviously there may not be much left at such a good price. #1: called and was lucky enough to speak directly with the manager Kip. Very nice on the phone, but kept insisting (not so kindly) that I was I in the wrong that that price never existed. Despite me having a screen shot of the website where it stated the price CLEARLY. Gave him my information so I could think about it and Ended the conversation and went about my day. #2. Half an hour later I get a call saying he found the price, that it was some managers "special." I reserved it and said I would TRY to make it down as it's nearly a three hour drive and the sale was only for two days. He never apologized for his error. #3 On talking with Kip and reserving the order he took my information and told me he would send an invoice, I never got it. So the next day I called to make sure that still had the lumber. Kip had the day off and I found that not only did the MANAGER take down the wrong email but also the wrong address. So glad it wasn't being delivered. I was also informed that if I wanted the price I should be sure to pick it up before the sale ends. Fair enough. #4 I went to the lumber liquidator near me just to see the flooring before I went down to pick it up. Now keep in mind I've bought PLENTY from this store and I've never had a problem. When I made a joke about the manager "special" I was given a concerning look, when asked she pointed out that "managers sales and specials" are usually the partially damaged, sometimes opened and less than perfect boxes." Considering I was about to drive 3 hours for 321sq. Feet of flooring, now knowing most of it would be in bad condition.... It is obvious I did not go to pick it up. #5 to top EVERYTHING off, even after I was told that the sale price would only be available that day and the next (and I did not call or come pick it up... yes I should have called) I received a call, EVERY DAY including Memorial day. Absolutely horrible experience. Unable to take proper information, follow through on invoices, trying to push potentially horrible product (sorry but if you neglect to inform a customer about potential problems its as bad as pushing bad product), a person expects a few bad pieces admittedly... but the way it was described and after looking up others who got "managers" specials I would have been lucky to get 1/2 in good enough condition to use. May be a different experience going to the store, shopping in store and ordering in store, but I recoomend NOT doing everything over the phone. read more

Super helpful and great product! The owner even referred me to a place for my cabinets

I am very happy with the service I received from Kip and Jake at Lumber Liquidators. I needed hardwood flooring for a small commercial space. They patiently showed me all the options and answered my many questions thoroughly. I ended up going with a natural bamboo flooring, which they told me was going to be on sale shortly after my visit. The ordering and pick-up process was quick and efficient. Kip called me the day after I placed my order to say I had made my check out wrong. I happened to be car-less that day, so Kip even offered to come to where I was to correct the check! All in all, a terrific experience. read more

Dont' use these people!!! I have been screwed by them in the past with a huge restocking fee because once I got the flooring home I didn't like the way it was going to look. Now a friend of my has been dealing with them since November 2013 and still hasn't gotten his flooring!!!!! BEWARE. The customer doesn't come first here-their bottom line does. And forget anyone at the local stores helping you out. THEY WON'T!!! read more

I cannot recommend Lumber Liquidators. The product is very nice but the installation was not done correctly, which we noted on the paperwork they ask you to sign upon completion of the job. It has been 3 months and our 900 square foot area is still not correct. We have spent a great deal of time trying to communicate with LL via email and phone, and finally the day has come for the job to be fixed. The workers showed up without the needed materials and only part of the job is going to be corrected. LL wants to make our request for correction of one area seem unreasonable. They could learn a lot from Chewy about customer service. They are not on your side or there to help. We need to replace flooring on two other levels of our home, and we will not be using LL. Please go somewhere else for your business, especially if health issues are what are instigating you making flooring changes. It is too much aggravation during an already tough season of life. read more

They were great, my mom and i were in there to pick out some laminate flooring. The staff was knowledgeable and made the experience that much better. I would use them for my house when i am ready to do the floors!!!! read more