I contracted with NK Floors to remove and replace my old floors on my entire first floor and…read morebasement. Eric came out to share samples. He was knowledgeable and friendly and took measurements to prepare a quote. No pressure and very responsive to questions and provided the quote the same day before close of business. I visited the showroom to select carpet remnants for my basement stairs. They had a nice selection of quality materials. Showroom staff were friendly. Met the owner while in warehouse- they do a lot of business- and are very busy. Installers were on-time, friendly, and hard working. I paid extra to have large furniture pieces moved and they were careful and returned items to their previous place when finished. LVP installation was fast and done well. Trim work was also done well and quickly. I'm going to have to do some touchups on the baseboards due to variations between the old planks and the new and because the installers took the time to remove 40+ year old linoleum where the previous plank installers of the old floor has laid foam underlayment. Trim work and caulking looks good. Carpet install was also well done. Prices are competitive but the service is what sets them apart. Highly recommend.

I have had a. issue with buckling carpets. After several inquires , I contacted NK Floors. Erick…read morecame out and explained in detail exactly what needed to be done. After speaking with him I immediately decided to have them stretch the carpet. in a couple of days they were out to do the job. The techs were friendly and professional. My carpet looks amazing. I am so very pleased

I love working with small businesses instead of the big box vendors. These people take their work…read moreseriously, are friendly, professional, and offer great value. We had a full finished basement and upstairs master bedroom carpet replaced. The team arrived on time as promised and never stopped moving until the work was done. They minimized disruption, cleaned as they went and cleaned up at the end. A great experience from initial phone call through completion. I've got more rooms planned for future wood flooring work and plan to use them on it.

Had carpet replaced in our master bedroom and one other bedroom. Team was very efficient. Matched…read moreup carpet to other bedrooms like we wanted. Install was very quick and they cleaned up after they finished. Looks great. Price very affordable If you need carpet this is the place to call.

Rick did a fantastic job!…read more Our cleaning service accidentally spilled bleach on a section of our carpet. Rick was able to replace the carpet with a section from a closet in our basement (but if you have extra carpet on hand that apparently is ideal). He also fixed a seam that was visible in our carpet which I had hated but didn't know how to fix. He patched the section he took out of the closet with a section of carpet of his own. It doesn't match but we didn't care because the closet is filled with storage items and honestly will never be seen. Regardless, the patch work was very well done. Rick was super nice and efficient and a perfectionist. I so appreciated this because you can't even tell the carpet was patched at all! He also gave us a quote and in less than a week was able to come out. Highly recommend him and if anything happens to our carpet again--knock on wood--we'll be calling him.

This company is amazing. We had a brand new carpet put down that my dog shredded. They took my call…read moreand came out within 24 hours and now you can't tell the difference of where the carpet was patched. Hopefully I never need them again, but if I do, they're the only company I'll use.

I have posted a review about C & R Carpets on Carl D Silver Pkwy that ties in with this location. I…read morehave been in this location a couple times, per Mike's suggestion, to compare rugs... This time we went there for a mattress! Yes, a mattress. Mike's sister is here! She is just as wonderful as her brother! In fact 2 of his sister's were here! So now I have met Mike's sisters, cousin, brother-in-law! All fabulous people. Yelda, I hope I spelled that right, was a huge help in deciding on a mattress, price was fantastic, also! Sera helped, also...she had to retrieve the mattress from the back. I winded up buying not only a mattress but a platform bed as well! Could not resist...price was better than what I figured for my budget and what I have been looking for! As I said in my review about the other location...This IS a family business, have met some of the family and they are all wonderful people, very genuine and caring people. You can see they care about their customers and want the best for them without the customer paying too much. The quality of the products they sell - very good! So pleased I have met these people, I would like to say they are 'friends'! Well, they delivered the platform bed last week... I didn't know they were going to put it together! Khalid and 'Alex' did fantastic! Made sure I was happy with WHERE they place it! LOVE this company!!

The best carpet deals and the best customer service. I…read moredefinitely recommend them!!! The best

Guy who worked there just starred at me while I browsed which was very weird and gave me an eery…read morefeeling. Rugs also have a lot going on as far as designs.

Three weeks they came back and repaired the issue.. I'm glad that C&R followed through and replaced…read morethe damaged wood planks.

First American Carpet did a great job by helping me select a carpet and being extremely…read morehonest/helpful about the type of carpet and padding that I needed. The installers were super professional and did a fantastic job installing the carpet. I'd highly recommand First American Carpet & Floors for all your flooring needs.

Spectacular service. Incredible workmanship. Top quality flooring. We had beautiful hardwood…read moreflooring installed throughout our entire home from First American Carpet and Floors. From the design considerations by Sadik to the careful craftsmanship and attention to detail by Carlos and his team...we could not be happier with our new floors.

Be extremely careful dealing with this local branch…read more After signing a flooring contract, I decided to cancel before any installation had been scheduled and before any materials had been ordered. Instead of handling the situation honestly and professionally, the sales representative immediately began making blatantly misleading claims in an attempt to keep my deposit. I was told I could not cancel because the "3 business days" included the weekend simply because "they work 7 days a week." That is not how business days are commonly interpreted, and when I began asking direct questions about the contract language, the answers became evasive very quickly. The representative also repeatedly avoided answering a very simple question: had materials actually been ordered or not? Considering the contract specifically ties deductions to actual costs like freight, restocking, and related charges, that question mattered. Instead of giving a straight answer, I got vague responses, pressure tactics, and constant attempts to hide behind "policy." The most telling part of this entire experience was what happened once corporate became involved. The GM from the Georgia corporate office personally reviewed the situation and contacted the local branch directly. Within ONE HOUR, I suddenly received a callback from the same office that had been refusing my cancellation, now saying the cancellation was accepted and my refund would be issued. Funny how quickly the story changed once someone higher up looked at it. I received my full refund check within five days. That alone should tell future customers everything they need to know about how this local branch was handling the situation before corporate stepped in. Credit to the corporate GM for making it right. Without his involvement, I honestly believe the local branch would have continued trying to stonewall and misrepresent the terms of the agreement in order to keep my money. Read every line of your contract carefully, get everything in writing, and do not blindly accept what this branch tells you if something feels off.

Hamid is an energetic and attentive service professional that I enjoyed and appreciated throughout…read moremy project. Hamid was over-prepared to show and recommend a variety of products that fulfilled my tastes. His installation team led by Dany was also top notch and friendly, going out of their way to accommodate requests not pertaining to the original perimeters of the job. They cleaned up nicely as well. Thanks everyone! Carpet looks and feels fantastic