Quick response time when we requested a quote for flooring. They offered good quality at a fair…read moreprice. We didn't go with them because we changed the house we were buying and didn't need LVP anymore (house already had it) but the quote was really good and the quality looked excellent. We will call when we finish the basement.

Was shopping to have my entire first floor of flooring replaced. I wanted vinyl plank. Got a few…read morebids...Empire was nuts and while Lowes was the cheapest. I decided to go with C & R....what a great decision. Let me pick my day....the workers showed up on time. They were beyond courteous. I had almost 1000 sf of flooring to be ripped out. They started at 930 and were completely done by 4. They even took a lunch. I would so recommend this company. They were amazing.

Please DO make this your first stop for flooring! Drive past the big box stores and support a…read morelocal business. First impression: great showroom, Calvin is a great customer rep. and the follow-up after installation was a nice touch. The carpet recommendation was perfect, and we love walking barefoot on new, silky Mohawk carpeting. NK Floors https://nkfloors.com/ Do research and you may likely find NK provides good value and great customer support.

I contracted with NK Floors to remove and replace my old floors on my entire first floor and…read morebasement. Eric came out to share samples. He was knowledgeable and friendly and took measurements to prepare a quote. No pressure and very responsive to questions and provided the quote the same day before close of business. I visited the showroom to select carpet remnants for my basement stairs. They had a nice selection of quality materials. Showroom staff were friendly. Met the owner while in warehouse- they do a lot of business- and are very busy. Installers were on-time, friendly, and hard working. I paid extra to have large furniture pieces moved and they were careful and returned items to their previous place when finished. LVP installation was fast and done well. Trim work was also done well and quickly. I'm going to have to do some touchups on the baseboards due to variations between the old planks and the new and because the installers took the time to remove 40+ year old linoleum where the previous plank installers of the old floor has laid foam underlayment. Trim work and caulking looks good. Carpet install was also well done. Prices are competitive but the service is what sets them apart. Highly recommend.

I love working with small businesses instead of the big box vendors. These people take their work…read moreseriously, are friendly, professional, and offer great value. We had a full finished basement and upstairs master bedroom carpet replaced. The team arrived on time as promised and never stopped moving until the work was done. They minimized disruption, cleaned as they went and cleaned up at the end. A great experience from initial phone call through completion. I've got more rooms planned for future wood flooring work and plan to use them on it.

Had carpet replaced in our master bedroom and one other bedroom. Team was very efficient. Matched…read moreup carpet to other bedrooms like we wanted. Install was very quick and they cleaned up after they finished. Looks great. Price very affordable If you need carpet this is the place to call.

Billy and John did an EXCEPTIONAL job on installing my Mom's carpet in two rooms. They showed up…read moreon time and worked diligently until the job was done. They took great care to make sure that all of our questions were answered, and they gave us options on various decisions to make the install to our liking! They went the extra mile to do a fantastic job! They were kind, courteous and professional. These two fine men are a fabulous asset to the company. I will use Shaw's Carpet again for my carpeting needs, any you can be sure that I will ask for Billy and John to do the install! Thank you for a job very well done!

I have been using Shaws Carpet for over 30 years. They are consistent, reliable, and you feel like…read morefamily when you're working with them. Shaws has the best installers I've ever used and one of the reasons I go back is because of the consistency in the excellence of the installation. I highly recommend that you use them regardless of whether they are higher or lower versus anyone else

Rick did a fantastic job!…read more Our cleaning service accidentally spilled bleach on a section of our carpet. Rick was able to replace the carpet with a section from a closet in our basement (but if you have extra carpet on hand that apparently is ideal). He also fixed a seam that was visible in our carpet which I had hated but didn't know how to fix. He patched the section he took out of the closet with a section of carpet of his own. It doesn't match but we didn't care because the closet is filled with storage items and honestly will never be seen. Regardless, the patch work was very well done. Rick was super nice and efficient and a perfectionist. I so appreciated this because you can't even tell the carpet was patched at all! He also gave us a quote and in less than a week was able to come out. Highly recommend him and if anything happens to our carpet again--knock on wood--we'll be calling him.

This company is amazing. We had a brand new carpet put down that my dog shredded. They took my call…read moreand came out within 24 hours and now you can't tell the difference of where the carpet was patched. Hopefully I never need them again, but if I do, they're the only company I'll use.

The best carpet deals and the best customer service. I…read moredefinitely recommend them!!! The best

We just requested a refund. We had a day scheduled for carpet installation and they claimed that…read moretheir service vehicle broke down. Today we were scheduled for the morning and they said the forklift wasn't working. Then they said it was working and said they could make it at 3pm instead. They called right before they were supposed to arrive and said they were caught up with another job and won't be able to make it. My fiancé used 2 days PTO which she will not get back. Not to mention the time waiting around for a "No Show" Company. Ridiculous and very unprofessional. We are on the community board in Rappahannock Landing and will be telling our friends and neighbors about our poor experiences with C & R Carpet and Rugs.

Guy who worked there just starred at me while I browsed which was very weird and gave me an eery…read morefeeling. Rugs also have a lot going on as far as designs.

Three weeks they came back and repaired the issue.. I'm glad that C&R followed through and replaced…read morethe damaged wood planks.

Spectacular service. Incredible workmanship. Top quality flooring. We had beautiful hardwood…read moreflooring installed throughout our entire home from First American Carpet and Floors. From the design considerations by Sadik to the careful craftsmanship and attention to detail by Carlos and his team...we could not be happier with our new floors.

Great selection. All flooring is super high quality that can't be matched from a big box store. It…read morewould be near impossible to not find a floor you like. The owner is not pushy nor does he apply high pressured sales tactics. I had entire second floor of my home carpeted - gorgeous product and excellent installation. Had laminate installed on entire main floor. Product is gorgeous - for the most part installation was ok. A dip in high traffic area of kitchen was pointed out during measurement phase AND to installers on their first day. The existing floor was still present - so we had no idea if subfloor was damaged. The installers worked over several days. They did not mention any action being needed for the "dip" which measure aprox 2 x 1 foot in diameter. I assumed it had been "easily fixed" and taken care of. Until I walked over it and felt how VERY spongy it is. Nothing was done to it. The floor was installed over the dip. I asked the owner if it is going to hold up. His answer "it should". I have since looked, and the manufacturers website states "Remove bumps or peaks in subfloor and fill depressions with floor leveling compound to ensure no more than 3/16" unevenness per 10 ft span". My dip is DEFINITELY greater than 3/16. It seems my floor was not laid according to manufacturer's directions. Why did they not follow the instructions from the manufacturer? So I am banking on "it should" and hoping no future issues. Baffled that it was mentioned TWICE and not addressed during install once existing floor was removed. I have to say, even though I love the look of the gorgeous floor, every SINGLE day when I walk and feel the big soft spot under my feet, it is disappointing and concerning. I was willing to pay the higher prices for a reputable business to have the peace of mind that my floor would be installed according to manufacturer's instructions. Also, when submitting my final payment, (I even wrote on the check memo) I mentioned we wanted to have some trim work addressed (see attached photos) where it looked "awkward" and even showed photos of the issue to the owner. When the installers came to fix it, they stated it "has to be that way"... although in a different area of my home - it was was done correctly and not like this awkward one. The installer said he would talk to the owner and have him contact us. That was December right before Christmas. I realize we have had the holidays and a snow storm...but it's been almost a month. No Call. Even if the installer never relayed the message, the owner was aware as I told him in person...and you would think would do a final follow-up call to see if all was ok. He has my contact number and certainly cashed the check right away. Also, I have since noticed that in four places, the boards were cut short and do not go under the baseboard OR under the quarter round. The manufacturer website states "slide the flooring at least ¼" underneath the door frame and wallbase. Also leave a CONCEALED 3/8 inch minimum expansion space under each". Well, these four are NOT concealed as you can see in the photo. Again, manufacturers directions were not followed. Not only do they miss the mark by not going under the wallboard, they don't even go under the quarter round! It has nothing to do with contraction or expansion...as we were without heat for two days during snow storm and my house got down to 41 degrees. In that extreme cold and with regular temperatures...no change in those 4 spots - the gaps are consistent. So overall....I loved the selections, I love the products, very happy with sales process, so far extremely pleased with the carpet install - just disappointed in the laminate install issues and lack of follow-up. I didn't even bother to call about the 4 gaps...because I already didn't receive a call back about the other trim issue. I guess I have to live with the gaps, but I am very concerned about the spongy area. Every time it is walked over, I hold my breath hoping it isn't going to break. I mean, the MANUFACTURER says this is not ok. So why do "the professionals" do it anyway??? How disappointing to have to enjoy my new floor that way. I paid about $18,000 for the entire two floors. I would hope at that price, after the final visit of installers to correct an issue, (that was NEVER corrected), a courtesy phone call would have been extended to do a final "are you satisfied?" My history of leaving reviews for business will reflect that I never complain or am negative in any way. But these issues are VERY DISAPPOINTING

Hamid is an energetic and attentive service professional that I enjoyed and appreciated throughout…read moremy project. Hamid was over-prepared to show and recommend a variety of products that fulfilled my tastes. His installation team led by Dany was also top notch and friendly, going out of their way to accommodate requests not pertaining to the original perimeters of the job. They cleaned up nicely as well. Thanks everyone! Carpet looks and feels fantastic

Be extremely careful dealing with this local branch…read more After signing a flooring contract, I decided to cancel before any installation had been scheduled and before any materials had been ordered. Instead of handling the situation honestly and professionally, the sales representative immediately began making blatantly misleading claims in an attempt to keep my deposit. I was told I could not cancel because the "3 business days" included the weekend simply because "they work 7 days a week." That is not how business days are commonly interpreted, and when I began asking direct questions about the contract language, the answers became evasive very quickly. The representative also repeatedly avoided answering a very simple question: had materials actually been ordered or not? Considering the contract specifically ties deductions to actual costs like freight, restocking, and related charges, that question mattered. Instead of giving a straight answer, I got vague responses, pressure tactics, and constant attempts to hide behind "policy." The most telling part of this entire experience was what happened once corporate became involved. The GM from the Georgia corporate office personally reviewed the situation and contacted the local branch directly. Within ONE HOUR, I suddenly received a callback from the same office that had been refusing my cancellation, now saying the cancellation was accepted and my refund would be issued. Funny how quickly the story changed once someone higher up looked at it. I received my full refund check within five days. That alone should tell future customers everything they need to know about how this local branch was handling the situation before corporate stepped in. Credit to the corporate GM for making it right. Without his involvement, I honestly believe the local branch would have continued trying to stonewall and misrepresent the terms of the agreement in order to keep my money. Read every line of your contract carefully, get everything in writing, and do not blindly accept what this branch tells you if something feels off.