Customer service isn't really their strong suit...
I was a tenant for a year and the entire time I felt as if the PM, Susan, didn't want me there. I paid my rent on time every time, I took great care of the place, and I barely complained about anything. You'd think that would qualify me for a little more respect. But it didn't. Instead I was rarely (maybe once/twice) greeted when being communicated with (no hello, good morning or anything...even if I said it first). Once in person by one of her partners, he walked through my front door/right past me without even acknowledging me.
There was also a time where I believe she and her boyfriend/husband tried to "scam" me. I thought the garage door wasn't working and they came out and moved the sensor to fix it (while I was out). Afterwards I received a text from Susan saying I owed the "garage door company" $75 for the service. I was caught off guard because this wasn't communicated beforehand, so I asked for the company name and an invoice. I looked up the company and it appeared to be a (1-star) HVAC company owned by her bf. But I never received an invoice so I guess asking for one in the first place shut down their efforts...I could be mistaken with this assumption but this is the gut feeling I had about this situation.
But the main reason I'm leaving this negative review is because the lack of communication was frustrating. I don't understand someone can run a business while ignoring their customers. I remember trying to plan for a yard sale. I asked for permission almost two months in advance and I had to keep following up with Susan for an answer. It was always an excuse until the last time I followed up, she basically said the home owner didn't care (it seemed like she had no plan on updating me). When it was time for move out, I had to initiate/coordinate a walk through/surrendering keys. The day of move out a random couple came to pick up the keys, turns out her parents were standing in for her while she was on vacation. That would've been a nice detail to know in advance. Lastly, it was an absolute nightmare getting my security deposit back. I had to chase her down. She would ignore my calls and texts, but I finally got a hold of her when I called from a blocked number. I only had to follow up a handful of times over the course of four weeks after that to obtain my deposit. So I guess that's a plus.
Overall, I'm just happy I'm not a tenant of theirs anymore.
Update: I spoke to Susan and decided to change my rating. I let the negative parts overshadow my entire experience. The positives were that they responded to my maintenance requests in a timely fashion, had an online portal to make things seamless, and the property was nice and in good condition. They were far from "slumlords" so I think my new rating is more representative of my overall experience. read more