So far not impressed with customer service. Used their email to contact them about getting a replacement globe for one of the lights. I got a response back right away asking for my receipt. I emailed back the receipt and never heard back. I waited for several weeks hoping it would show up at my doorstep but nothing ever came. Called and left a message, waited a week, never got a return call. Sent a second email...waiting to see what happens. Not very optimistic. read more

worst company ever to deal with, they make things up as they go on about returns. tried to return a chandelier first they said i opened the box , then they said i have to go thru best buy, then they said i live in canada we don't have to take it back. still dealing with them and best buy. if you live in canada or u s do not buy from them. if you even open the box they wont take it back. i did'nt open the box and they still wont take it back. let you know how it goes. read more

Not impressed with this company at all! After receiving pendant lights which did not look the photo online, I immediately sent an email requesting a return label and asking how to get a refund. The response I received was "Your request (6345) has been received and is being reviewed by our support staff. We will reply you ASAP in 24 hours. Please be more patient for review your case." WHAT ON EARTH?? This is not proper English at all, so I am now feeling sick to my stomach as I wonder if I can even get back my money back (over $500!) It is horrible business practice to not have a working customer service phone number as well. I will update this review if, and only if, I get a timely response and a full refund, as I have done exactly what they ask in their return policy, yet they are not fulfilling their obligation as a business. read more

Loved the designs and purchased a Farmhouse chandelier which arrived 7/2/2021 from Amazon. There is a single component called the Adapter that was missing from the packaging. We were very careful to not lose any pieces. Tried to contact customer service via email and phone over the last 3 days and no response. While I love the design, without the adapter its impossible to install the light fixture. Very disappointed in the lack of response from customer service. Returning the product today for refund from Amazon read more

The chandelier works perfect in our dining room, good customer service too. Nice to work with. Will buy again.

I ordered a kitchen light that says it was delivered. Never got it. Tracking number says delivered to kanas city MO. I do not live in kanas city!! Scam!! read more

They were so helpful in fixing an issue I had with getting the wrong sized globe I received from Amazon on one of their products. Very friendly helpful and quick to replace. I would recommend there products and their customer service. read more

This is the most unprofessional business as the only phone number they have on the internet is on yelp and it is a prank call number. This is pathetic not to mention makes it impossible to talk to a representative of the company. read more

I ordered a light online on Nov 27, got an email that it would ship in 2 days, arrive in 3-5. A week later, I had nothing but a tracking number that said it had not shipped. Called the office - and girl couldn't find my order number. Said the light was in stock. Asked to speak to a manager and "she doesn't have a phone", but she would call me back. Two biz days later - no call. I called back this morning. Light hasn't shipped, shipping is waiting on a "ticket" to send it and doesn't know when the ticket will arrive. Asked them to overnight the light and was told "they don't have anyway to overnight ship". When I said "everyone has a way to overnight ship" , she hung up on me. So my $300 bathroom light is still not on it's way. No money, No light, and no idea if its coming or not. read more