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    Local Ace

    2.3 (3 reviews)
    Open 8:00 am - 8:00 pm

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    Acme Tools - It's clearly evident I drank the Bosch kool-aid...

    Acme Tools

    1.3(17 reviews)
    1.4 mi

    Do not buy from Acme! What a horrible company to work with…read more Ordered online a tool, and cancelled minutes later when I realized it wasn't right. Days later I hear it's too late to cancel, and if I refuse the delivery, they will charge me for the shipping! Who does that? Will not provide a return shipping label. Cost is on me! The only thing they Can compete on is customer service, and fail! It's like it's 1975. You sell the same products as Home Depot!

    Exorbitant shipping costs are attached after order is placed and there's no way to back out of the…read moreorder. 8 lbs to Hawaii. $200+ for frt. costs! Fed ex ground. Called Kelly, the supervisor and she was adamant that that's the cost and no adjustment is possible. Would not allow me to speak to a manager and stated that they would just tell me the same thing. I'll never fall into their trap again. Horrible business practice and customer service. UPDATE- within 15 minutes of posting this review, Kelly replied by email that she had refunded the full amount of shipping as a courtesy. Now that wasn't asked for and certainly wasn't expected. I fully was only asking for an adjustment to the over charge; not a refund. Mahalo Kelly, for the generosity. I would however recommend an internal review of fair shipping costs to Hawaii within your company so that this won't happen again. Perhaps a tab that allows ground advantage via USPS as an option. Profit should not come to ACME via inflated shipping rates. BTW, I love my Bosch Dolly and other Bosch products you sell.

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    Local Ace - hardware - Updated June 2026

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