We were in a pinch, both my wife and I got badly ill over New Year's holiday weekend and could t…read moreget in to see anyone. We did a WellNow virtual visit per our BlueCross Blueshield of IL plan and we're happy with the results. We got the antibiotics we needed and the registered nurse assistant covered our health concerns well. We were better with in days. Also even though we paid full price at the time we later got reimbursement checks as BC/BS covered everything but the standard office visit deductible.

Overpriced and poor billing experience. I was bitten by a brown recluse and needed immediate care,…read moreso I went to WellNow shortly before closing. I arrived at 7:50 p.m. and was out by 8. The visit lasted about 10 minutes, and I paid my $60 copay. I later received an additional $120 bill. My insurance said the visit was coded as a 45-minute evaluation with pre-existing conditions. When I disputed it, WellNow billing was dismissive and never followed through after promising to have a manager review the charge. They simply resent the bill. For such a brief, straightforward visit, the cost was excessive and the billing experience was frustrating. If you're insured, I'd recommend seeing your primary care doctor instead.

I had a very frustrating experience at this urgent care. I needed them to sign some forms for my…read moreFMLA at work, and they told me they would send the fax to the insurance company. However, they never did. When I called afterward, they told me it was my responsibility to send the documents, completely denying that they had said they would fax them. After she said that, she hung up the phone on me. This was incredibly unprofessional and left me in a difficult situation with my job.

This review is specifically for Toya Woods. I've been very frustrated with my interaction with her…read morefor many reasons. First, she never contacted me about my x-ray results despite me calling and leaving messages asking for a return call multiple times a day (for 4 days after my x-ray). Instead, Midwest Clinic just emailed me a pdf of my x-ray results without any message or explanation, which was extremely unprofessional and quite frankly alarming from the patient's perspective. Second, when I finally got a hold of Toya on the phone, she told me she would email me a referral to a specialist but of course, I never got the email. No such referral was uploaded in my patient portal either. She really does not follow-up with her patients and does not do her job properly. Now I have to make a new appointment at a different clinic and start the process again because I do not trust the providers at Midwest Express Clinic. I would avoid going here if you want proper care.

This is my third visit. The first one they ran unnecessary tests and then wanted me to come back…read morefor the results. The results appeared in my chart clearly I was not coming back for a negative result so they could charge me another co-pay. Other visit was fine. Today I've been here for three hours. Three hours!!! They need to tell you it's going to take this long. You ask how long is it once you've been in the room for an hour and a half and they can't answer it. I'm sitting in the room, the light has gone off on me because I'm motionless. This is nuts. Sangeet and Milap Shah and this business- BUSINESS- sucks. Never again and they have my payment so I might as well.

I think customer service is most important. Midwest Staff does a fine job of treating you well. My…read morenurse was great. She was friendly and informative. Wait times really are hard to critique. I've waited at my own doctor for way longer than this place. People seem to think it's an in and out type thing but that is just not possible. Place is clean and smells clean which is helpful. I would defiantly come back if needed.

I selected this spot due to the high ratings. It's semi easy to find. The receptionist told me…read moreyesterday it's across from a hibachi grill spot. Free parking, limited number of spots. Building was nice in the exterior. It's decorated very nicely inside; contemporary & clean, ample seating. The receptionists were nice, took info and I waited about 5 minutes and an older guy, nurse??, took me to my exam room. He returned in 10 minutes and took my info & vitals. Told me doc will be in shortly. She came in 21 minutes. Nice, friendly, mid-aged doctor. The exam room was also clean & presentable. The male nurse was ok when taking my blood. I have had better. The check out receptionist was nice & friendly as well. Decent practice.

They are wonderful, from start to finish. One employee who really stands out is Ameer. He has done…read moreall of my Covid tests and he seriously is amazing---friendly, efficient, helpful, and really cares. He even called me after hours to give me the results of my test. Southwest Urgent Care is truly lucky to have Ameer!

I went to this Northwestern Immediate Care location in Chicago strictly for routine blood work as…read morepart of my annual exam. This visit was only for a blood draw. There was no consultation, no exam, and I did not see or speak with any doctor at that location. Despite this, a "doctor's visit" was billed at nearly $700. After insurance, I was still charged $321 out of pocket for a visit that never happened. I had to call several times and got only impolite responses saying that the bill was correct, although I was charged for a visit which never happened. Fortunately my primary care doctor, who is based at a different Northwestern location, helped escalate the issue, and their office manager was able to get the charge corrected. I appreciate their help in resolving it. However, the incorrect charge originated from the Immediate Care location itself, which is very concerning. Patients should not be billed for services they did not receive. Because of this experience, I would not return to this location and would not recommend it to others. This is not my first experience with Northwestern Medicine facilities charging for services I did not receive or billing twice for the same service. If it were not for my doctor-who is truly exceptional, takes time with patients, and provides outstanding care-I would avoid Northwestern altogether. Stay away and avoid problems.

WORST SERVICE!!! -AVOID THIS URGENT CARE,THEY JUST TRY TO TAKE YOUR MONEY AND ZERO CARE!…read moreAt the end of March I didn't felt good ,So since this place it's near home I said to go here to check since I had a pain in my chest and my left arm was a bit numb. From the moment I got there the reception lady took since forever to end with the questions ,put me to pay in advance 250$ since I'm an unemployed and no insurance...and God knows what I sign because it's not that they explain you , you have to read and figure it out by yourself,also if you're not feeling good. Once I finally got in ,the nurse took me the pressure, asked me question what happened, she really wasn't that nice tho had an attitude that wasn't nice at all . After they decide to make me an EKG which also there an experience because seems was the first time for her doing that and wasn't pleasant to wait in those shirts that they give you there because was very cold in that room . After that I asked to call my husband from outside because I don't feel comfortable alone up there . The nurse come back again and said I'll do an X-ray and I said definitely not because I'll not radiate myself for something that it's pointless to check the type of the pain that I have and she said she will call the doctor which I agreed. Took 30 min for Dr. Wong Claire to come and honestly it's not fun to wait in a cold room and also my husband start to be frustrated and he said if it was something urgent maybe she will have hurry up instead to chat all of them in a room nearby. Once she was there she agree that an x-ray was pointless in my case , start again to ask me the same question as the nurse which honestly I don't understand why ,since all was type in the computer. In the end she said they don't have blood test to help more , the EKG looks okay because in case was something wrong with my heart "you can see with until 10 min after". She asked me if I went to go to ER and I said I'll go home since I start to have also headache because I was cold and in case I still not feel ok I'll go there. Didn't got anything for the elevate pressure, or future cure or advise. I asked if I can have a copy of the situation there and she bring me that and said I'm good to go that's it and we left. Tng God I had home some pills for heart to relax and feel okay I talked with my family doctor on the phone and said was a panic attack and recommended me what to take . The following week seems that they call me but since it's unknown number I never answer and got a letter to give them a call back " to speak about my test results " ironic cuz they didn't seems to care much when I was there and in need so very unprofessional. After 2 months I start to received letters that I owe them money ... I called the place he reception lady she said she can't explain ( maybe type my name and try to read what's inside of the computer?!? ... just saying ) . I called also the financial counseling number and explain what happened not even them know what to said . So basically apart that looks from the papers I paid less , I also owe money for nothing basically so for me this place it's a big scam where they take advantage of the people that don't feel well and try to make them pay money and not do anything!!! I feel harassed with emails and letters but nobody it's in the position to explain for what I owe money. Wish I was reading the reviews before if I could have had the chance to definitely avoid this place!!!

My 77yo father received great care during multiple admissions in 2025 (hip replacement surgery,…read morefemur fracture surgery, spinal fusion surgery). He now goes to the OSF 55+ Clinic and they are AMAZING! Such kind, consistent, comprehensive care. Thank you!!!

Son was in the ER for 5 hours with a broken hand and fractured nose and lip bone teeth missing and…read morehe was admitted about 2:30 9am for pain medication after threatening to leave the hospital and refuse treatment

Should be zero stars.... after waiting 3 hours for a doctor , and dealing with the front desk…read morestaff which was a nightmare, I'm outdone.

No problems at all. Kind friendly people. In and out no issues. Labs or X-rays done on time Doc…read moreon time.

I absolutely love this doctor's office. The staff is amazingly friendly, ready to help the moment…read moreyou walk in. Dr.Kass actually listened and took time to explain. She was understanding and in my opinion, she gave best care I've seen any doctor give.

Dr. Christine and the nurse did an outstanding job being professional and helpful…read more Say internal for the lab as they don't do external orders. They were efficient. I received my prescription, labs, and consultation in the same location within two hours as a walk-in. Great job ladies!

The quality of care that was provided. The staff was able to provide the services required.read more

I have been a patient at the University Of Chicago for over 50 years. My current PCP, Dr. Adam…read moreCifu, has been my primary care physician for 28 years. I have no complaints about the hospital or the DCAM or my PCP. The exam rooms are clean, they see me in a timely fashion, and everyone's friendly. The only other hospital I frequent is Rush university.

Totally unprofessional. I went to the Alsip Illinois location on Cicero Avenue at the end of…read moreFebruary. Since then, I never got a bill. I called my insurance and because I haven't met my deductible, I would be paying the full amount. OK fine.....but they never sent a bill and calling is a joke. They never answer. Then, about 3 weeks ago, I stopped in at that same location in Alsip on a Saturday afternoon to pay in person. They were open, but when I walked in, there was nobody there. I stood there waiting. Nobody at the desk or anywhere. How incompetent is that? This is the most unprofessional urgent care I've ever had to deal with. So after 3 months of not being billed, I will presume my visit was FREE.

I visited this location after my son hurt himself in a football game at school. He needed an X-ray…read moreand a physical exam before returning to school and his PCP wasn't able to squeeze him in last minute. The staff was absolutely amazing! From the front desk receptionist to the NP and nurse who did his exam, to the gentleman who performed his X-ray!! They were so friendly and my son felt so comfortable. Thanks to each of them!