This was my 5th time using Local Motion and I have to say, they really are the best! The first time I used them was in 2010 and I was moving from a basement unit to a 3rd floor unit in a uptown building (no elevator). I paid for 2 hours thinking that would get the heavy stuff, and a hour in they had all the heavy stuff up and I was throwing things into boxes just because they were there and could move everything. I literally had EVERYTHING moved in a hour and a half! 2nd and 3rd time was moving units and the service was once again great! They were prompt and got the move done fast and efficient! The 4th time, there were some hiccups, they arrived outside of the window (scheduled from 11-4 and showed up at 5:15) but they still got it done. 1 out of 5 I don't feel like I can be too mad. And I was given a partial refund on the experience since it was less than perfect! The 5th time, they arrived right on time and were very helpful! I was even donating a couch and they helped remove it from the unit and put it on the trailer for us. I couldn't get my bed frame apart and they offered to pull it apart for me and they did! They were incredibly helpful! I have shopped around a few times and the prices don't even compare to these guys! Anytime anyone needs a mover, these are who I recommend! read more

Movers dropped a curio cabinet and wrecked it. They wanted to give me $30. I had to sue for the value of the cabinet and won a $3000 settlement. Local Motion never paid a dime. There movers are not employees, and Local Motion is, I believe, still in Bankruptcy. Stay away. read more

FULL STOP!! The movers were completley stoned. I could not keep track of the movers in my apartment while the person moving my stuff to my storage was throwing my belongings around because they were to stoned to lift anything. It's one thing to go throught this nightmare but while I was watching the burn out destroying my table & chairs in the storage unit the movers in my apartment were stealing items that I had already moved myself. Their insurance covers items that you need to have pictures of what all you belongings or you are just a victim of thievies and junkies. P.S. How can I attach photos of things that disappeared???? they also "disappeared" for 1 hour to go through my totes and were free to steal anything they saw,/- read more

I sent this text to Mitch Rittenhouse, the owner of Local Motion, Bill Apple, the sales manager, and "Billie", the knuckleheaded office manager tonight. Still waiting for payment for the destruction at our house (one estimate puts it at $8000+), 5 months later. Here's what I sent: I moved 9/21- 5 months ago. We started taking 11/22. The house was brand new from 930 am on 9/21 to 1130am on 9/21. TWO HOURS. It still looks like this, 5 months later. I'll be honest, Mitch, I'm not impressed. Nor do I think I'll ever get a penny out of this until we meet in court. It's a terrible way to run a business. If I were you, because I care about my clients and my reputation, I would've cut me a check a long time ago and had the insurance company reimburse me. I actually have never gotten an apology from anyone for this. Picture yourself, as a brand new homeowner, going through this bullshit and being told that you're gonna get paid. You should be embarrassed. I paid your crap company and the idiots you hired to destroy my brand new house. I'm embarrassed at myself. I wouldn't recommend you guys to any of my clients, to move a cardboard box 2 feet. Cut me a check. Let's get this over with. Have some pride. It's shameful. #localmotion #twincitiesmovers @mitchrittenhouse @billapple @localmotion #bestmovers #bestmover #twincitiesmover read more

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I wish I had read reviews here before booking with Local Motion. My move was in August of 2024 and I had a very similar negative experience as other customers on this page. They charged me almost double my estimate- the move took almost double their estimate. Yet, my belongings did not exceed the two trucks they estimated. The movers were kind, but slow, messy, and didn't understand English. Several pieces of furniture and boxes were placed in the wrong places due to this and my husband and I ended up moving boxes and furniture all over our new home. Several things were damaged or destroyed in the move- framed pieces of art, several lamp shades cracked, furniture scratched, corners crushed of dressers, etc. There was damage done to walls of the home as well. The worst thing about all this was how the company handled my concerns afterwards. It's clear to me now that they are used to responding to unhappy customers and do not care about customer satisfaction once they receive their payment. Their responses included such unprofessionalism: personal attacks, inconsistent and incorrect information, and gas lighting. They do not care one bit about happy customers or performing the job they promise, they are just here to collect money. read more

Don't even think about hiring Local Motion. They are incompetent, inept, and unresponsive. They make promises they don't keep. They damage your furniture and overcharge for their services. They won't even respond to a request from the Better Business Bureau (BBB). I strongly encourage you to consider AAA Moving, in Minneapolis. We had a great experience with them. They were everything Local Motion was not. read more

I am having issues right now as what the comments are below. Wow! I have a book to write and wish I had checked them out . But surprisingly they were recommended by CMS moving who weren't any better. They lie. I have had my mother's collectibles broken, now have broken my Mother's memories, so far my Sons ashes can't be found, I am currently living a nightmare. I have been left with all my boxes piled to the ceiling, in a 2 car garage. My furniture is everywhere nicked, scratched, a curio hutch with 2 legs broken off leaning against boxes of fragile China. They did not listen to me , so they even took everything laying loose and threw it in boxes. A checkbook, my jewelry was thrown everywhere, and were in a jewelry cabinet, I found some laying on the floor we just moved from, my disabled husband has 2 pairs of jeans that I went out to buy because none of his have been found. I can go on with more only moved a week ago Friday, and everything I touch is clean clothes that they packed with a full trash bucket from the bathroom, food was packed after I said no, why would you pack my food, but they did with cleaning chemicals packed with my food. I have not emptied very much at all, and they left me with my Husband who is a 74 yr old disabled vet with no jeans, his checkbook isn't found, he certainly can't help me, and I am very much more upset with not finding my Sons ashes. Who does this stuff? I was told I was living in an unhealthy environment and that everyone wanted to condemn my house and throw me out. Who are they to judge? But I could be turned in now since that is how they left me in my new house. Clorox packed with my food, as well as Heet, and other cleaning stuff. Please beware of all the movers. All I want is my Sons ashes to be found. I will handle the other issues in a professional environment very soon. They can not be getting away with stupidity, rudeness and the monet I spent. read more

If you use this company, I hope you have a good attorney because you are going to need to sue their butt. Per my last review, the star system here is inadequate. I would no longer give this computer a ZERO. We need a negative score at this point. Since my previous review I have been promised several times that we would have an answer on this disaster within a day or two. We have been given multiple promises to "make my mom whole again." We were told that the items that Local Motion 100% admitted were damaged entirely due to their negligence would be replaced promptly. None of this has occurred. They don't even bother to follow up on promised updates. Other than damaging valuable furnishings and family memories the only things this company excels at are lying, delaying, and avoiding responsibility. For two months we have been promised that my mother's items would be replaced promptly. Each time we were told that it was a lie. Clearly local motion has no intent of taking care of the items that were heavily damaged due to their negligent packing of valuable furniture items, including family heirlooms. Repeat: If you use this company, I hope you have a good attorney because you are going to need to sue their butt. read more

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Movers Arrived late (moved in February 2023) originally booked three movers and only two came. This made us have to stay overnight with no furniture since we were moving out of state and it took all day. My furniture piece was completely shattered and was told to call and they would pay for it. When I called they just gave me some link to file a claim where I wrote in and provided pictures and guess what I heard back? Nothing. They broke over $100 in furniture and really didn't care. read more

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July 2022- Awful service, overcharged and $8000 in damages. Do NOT chance it... it was a nightmare!

Local Motion moved us 8 years ago and they were excellent. So I called them again without hesitation when we moved last week. Here is my list of grievances: 1. They were late. 2. They charge by the hour and they spent the first half hour maneuvering their trucks around in the street. 3. We specifically told them which items were staying with our buyers, yer they started loading them in the truck. 4. Three of the four crew members spoke virtually no English, the fourth was a better English but for reasons we don't understand we didn't see him for three hours out of the 8 plus hours it took them TO MOVE US FOUR AND A HALF BLOCKS. 5. There were two trucks but the first didn't follow the second and went missing for awhile. Remember, this was a move of 4 1/2 blocks. 5. They did not follow our instructions on what should be unloaded first. 6. They thought it was a good idea to set our metal outdoor furniture down on our brand new hardwood floor. 7. They destroyed our Sleep Number mattress and offered three responses: "you don't know how the bed works"; you should have purchased more insurance" and my favorite, "here's a $120 credit". I refused to accept that. The first response was from an email the CEO of the company sent me. If there were an option to do zero stars, that would be better NEVER USE THIS COMPANY. read more

They scam you by severely under estimating your move. Then you get slammed for nearly double the "estimate". They quote you in boxes which is your guesstimate. Not being a professional mover, I had no idea how many boxes I'd have. On top of which your couch doesn't count as one piece. It is however many pieces it breaks down into including cushions. Same w all furniture. Leo and his crew did a good job. No major damage, BUT were definitely not the most efficient movers. The person who recommended them to me also went way over their moving time estimate. They really get you when you have no choice but to keep going. read more

In 5 years we have moved 4 times and we have never had such a negative experience. We wanted to try another mover but we definitely did the wrong thing. Be wary of those who provide little support in defining the moving estimate! These gentlemen had all the information necessary to establish the cost of the move and despite this they increased the final payment by over $300, more than a 60% increase! Some changes are plausible but these increases are crazy, resulting from lack of attention to the customer or worse, they deliberately kept the estimate low to get the job. The worst thing is that after requesting countless times the invoice still hasn't been sent to me so I don't know what I paid for. On the phone they claimed that it was a difficult move (one bedroom, one living room, 4 medium boxes - 2 buildings 10 minutes apart no older than 3 years equipped with state-of-the-art elevators...... you decide if it can be difficult). I'll leave aside the discussion about the movers, who were poorly equipped and had a lot of difficulty finding the addresses, wasting a lot of time which was probably charged to us. Spend your money better and avoid calling them read more

Look elsewhere for your moving needs. Local Motion moved and stored my furniture for over a year while I renovated. Upon receiving the furniture out of storage, I noted that movers badly damaged a Room&Board console ($500 in repairs), a West Elm armoire (repairs $200 ) and lost the cushions to my leather sofa (replacement cost $1,500). I tried to deal with the office staff with no success, so resorted to online reviews. After my initial review, the owner got in touch. However, the situation has not been resolved. The company has paid $200 out of over $2000 in damages. The owner indicated that company is only able to pay for further damages if it receives payment on a claim filed its business insurer. I'm starting to wonder if Local Motion is a going concern. I suppose this explains the really poor work quality and shoddy customer service. read more

I have used this company three times. The first two times were great. However, they were recently sold to a new owner and now the experience was horrible. They came one day to move about half our property to their storage facility. The next day, they came and moved us temporarily to an apt and then two months later moved us to our new home. They severely over billed for their time, charging for more hours that they worked. While items were in storage, I tried to contact them many times, left no less than 8 phone messages, sent several emails and no one called me back. I had to drive to their Facility in Roseville to get any information from them. We arranged a date to move from the apt to our new home, since we had to be out at noon the next day. They called the day before and said that they couldn't make it and would be there the next day ( the day we were to be out of the apartment). They showed up late every time. They tipped over many of our file cabinets, dressers, bedside tables, dumping contents. They did not wrap any furniture and caused severe damage to many of our items. I contacted them about the damage and they indicated that they will only pay 60 cents per pound for each item damaged. For example, Couch has huge tears in many areas and they said they only had to pay us up to 60 dollars because that is what 60 cents per pound equates to (that is if they agree to pay at all, I have to submit the claim and see if they agree to pay. We also are missing several items that were in storage. Do not use this company if you care about your property. read more

Unfortunately it is impossible to give a review less than one. Local Motion charged me way more than promised for my move. Billie is refusing to refund the money that she automatically charged to my credit card and promised to return. The move took 3 days. They sent over a mover with a broken arm and another mover with a infant in a carrier. They lost the hardware to put my beds back together. They had at least one mover on drugs - he actually ran away from the site and others went to go look for him (and charged me for this). Finally one of the male movers offered my 15 year old daughter money. Currently looking for a lawyer to sue them. DO NOT USE if you want a smooth move. DO NOT EVER leave your children unattended with them. EXPECT to pay double what the initial bid was quoted. DO NOT GIVE THEM YOUR CREDIT CARD - they will continue to charge it without your authorization. BE OK with active drug users in your home. read more

Be very careful to read the fine print and ask where the truck is coming from. This will determine the portal to portal labor charge and how many movers will there be. My bid was 8.5 hrs of labor per employee and the final bill was 11.5 an additional $408.0 foR 2 employees. + extra fees. The estimator didnt tell me the truck would be coming from Maple Grove. I moved from Motley Mn. He said he was from brainerd which is 45 minutes from my house not 2 hrs. So this is what they call bait and switch. Had he given me the accurate bid, he would have been 300.00 over my lowest bid. I've owned and operated 2 businesses and would have never under bid equipment sales and then increased the final invoice. read more

Take Yelp reviews of Local Motion seriously. Notice the large number of negatives. No idea where they got the positives. My experience was over and over terrible. I was given a verbal estimate of $900, they took a $50 deposit, then charged me $1,900. They had my credit card and I never got a written estimate, so I had no recourse. When I was trying to figure out what insurance amount to pick, I called and asked if the movers would wrap my furniture, or should I. I was told verbally (again) that they wrap furniture. When I called to complain that very obviously my furniture was not wrapped (see photos), I was told wrapping is up to each individual moving team. I even called national headquarters to report this specific team. The company had no interest in making anything right. Don't use Local Motion, but if you're going to, get absolutely everything in writing and expect to be taken. read more

Local Motion - Scratches on table; table was obviously not wrapped. - Movers Near Me - Golden Valley, Minnesota

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I have been meaning to get this done--- better late than never. We were given an estimate that included 2 man crew. "Estimated Service Cost: $659 10% Off Total Price of Move (PROMO),*** $593***" per Tony Order Status: Scheduled Order Number: 225749 Type of Service: VIP Residential Move Move Date: 07/01/2021 (Afternoon typically 11:00 AM - 4:00 PM (Courtesy call 30 minutes prior to arrival)) Deposit: $50.00 Cost: $659 10% Off Total Price of Move (PROMO),*** $593 ****** I WAS BILLED $1038.26 ***** Service Summary Hourly Rate per Mover: $84.00 Number of Movers: 2 Number of Trucks: 1 Estimated Hours: 3.25 - 3.75 Minimum Hours: 2.00 Destination/Travel/Service Fee:$113 The move was hell itself- and all attempts to get Tony to respond to voice mails and emails went ignored. IE: Good Morning Tony, As by now you are aware I attempted to call you on 7-1, The day we scheduled the pick up and move of 2 recliners, 1 queen bed, one dresser and one nite table and a few misc boxes and 2 floor lamps. It was a hellish day heat wise and I do understand that quotes are not an exact price .... However, I invite you to review the quote and the final bill and ask that you explain how this billing can be in any way fair. # 1 the crew arrived without tools. This led to my husband driving over to the Harbors with the tools needed - but they did not use them. Instead the Dresser/wMirror was slid and tilted from 3rd floor- to elevator- to ground level and into the Enterprise Rental truck they showed up in. #2 Same issue with the bed. #3 The recliners needed to be placed on their sides to clear the doors - but until they met me on the ground level, they had by shoved and twisted and forced thru. ***** Now, the movers (3) were polite. The move from Harbors took forever. All staff swore it must be their VERY FIRST MOVE ever . Setting up the Queen Bed in my home took less than 20 mins. This was a very simple/small lot move. When I asked Ernest why there was an additional person on the crew he said that is how HE does things. Regardless, although the other 2 movers were very nice (and all 3 got $20.00 tips) I can honestly say the end of the day - was pure hell. We all just wanted the day to be over. and Now, I would like to hear from you on this billing issue. BILLING ISSUE; Total Move Charges $1038.26 After numerous calls unanswered and numerous emails not responded to I will simply let the facts stand as a warning to others. read more

This is a rant of a overwhelmed stressed out women who just wants to be treated with respect and dignity through a move. And to have things not go wrong anymore: I'm at the end of my rope! I've had the most worst experience ever with any moving company. Local motion moving company is THE WORST unprofessional moving company I've EVER worked. Rude customer service. They talk to you like your DUMB. And for use to get ANY kind of information I had to be the one that talked to the company. They broke my tv and they didn't even move everything that I needed. Just save yourself the stress and the money and never go with them. The man I talked to literally said to me " you might aswell go to subway" why say that??? What point are you trying to make. Your not being professional you belittling me at this point. Share do whatever you want with this information. Just don't move with them. read more

2 no-shows, No communication Local Motion was scheduled to move us 9/29 with a time slot of 11-2pm. They called an hour into our time block to tell us they they would not be able to make it until 7:30-9pm in the evening. This would not work for us so they offered 2pm the next day (sunday). The next day they no-showed and we called multiple numbers but no one answered. We had to go rent our own truck and move what we could ourselves. I highly advise to use another company, if they can't be reliable and have good communication with customs its not worth the risk. We will be sending Local Motion the fees we in incurred for a late move out as the apartment complex had to reschedule the painters and cleaners. We are also waiting on our deposit to be refunded. read more

Look elsewhere terrible experience. Took longer than quoted, damaged multiple items. We paid for professionals and got nothing close to it.

Save yourself! Don't do it. Read reviews. I didn't and I ignored a friend of mine who said they ruined a valuable piece of furniture and he never got an answer or resolution. Two guys, they didn't wrap anything. They yelled at each other the entire day, complained about the size and weight of my furniture. Didn't take off their shoes or lay rugs down. They were very disorganized in the way that they carried things out. Started from the back and went past smaller items or boxes that were in the way. Asked me to move some of it out of the way for them when they could have just carried the boxes out themselves! They swore up and down the hallway of my building which was embarrassing as I'm trying to leave the place in a good note. One guy played heavy metal music the entire time. I'm not kidding. The entire day! It was so agitating and irritating. The swearing, the disrespect for my things and the bickering back and forth and then one of them basically tells me that a few years ago Local Motion got in financial trouble and offered him the business to operate off of their reputation. So you aren't even getting the company, you get two losers who move very slow. When they grabbed an expensive white chair with their dirty hands and left hand prints i about had it. It was the worst experience I've ever had and I would just say do not ever go with this company! When two days late I received an extra charge in my credit card, I tried to call the company and they do t answer. You can't email them. You can't complain or talk to anyone. Total ghosts. Just don't. read more

Do not use this company. We were quoted for 4-5 hours, they took 11 1/2 hours. One of the reasons it took so long is that we contracted for 2 trucks and we received 1. They spend over 2 1/2 hours trying to make it all fit in 1 truck, it didn't. They charged us for the drive time between the 2 houses, with 2 trucks we would not have been paying 5 guys to drive 1 1/2 hours back and forth. There was so much damage to our brand new home, we literally watched them drag a mattress up the stairs totally scratching the new walls. They hit the doorways causing dents and damage to our furniture and door casing. We put in claims for the damages and are still fighting the bill. I would highly recommend NOT using this moving company. read more

I just completed a two phase move with Local Motion from my old home in Saint Michael, MN and to my new home on Lake Pulaski in Buffalo, MN with 42 days of storage in between. My moving consultant, Ray Taggart, was nothing short of spectacular to work with! Professional, articulate, client focused and great follow thru are how I would describe my move working with Ray and the great staff at Local Motion. I will definitely recommend Local Motion to all of my family and friends and I would use Local Motion again for all future moves that I have. Thank you Ray and Local Motion... you're the BEST! read more

Our moving experience was a nightmare! The company behaved unethically when they subcontracted our move with another company without our knowledge or permission. We had no knowledge of this subcontracted company until two young men with the truck the size of a U-Haul pulled up to move our two bedroom apartment. We told them the truck was too small. They insisted they could handle it. It was obvious after a very few minutes that these two young men had no real training in moving or even in driving a truck because the driver couldn't even back it up. We called the company and Corey the dispatcher assured us that the company had been vetted and they were very good. They arrived with no decent equipment like a small ramp for steps, a doorstop, wardrobe boxes, or even shrink wrap for furniture, even though it was raining. Ryan did not return our calls. Finally, after multiple calls and seven hours, a truck with an experienced crew arrived to help finish the job. A simple 4-Hour move turned into a 9-hour exhausting ordeal. read more

Don't. Just don't. DON'T!!!! WORST packing (and moving) experience I've ever had... actually, a month later, I'm still having it. They took my boxes of stored things, and rather than just putting a small, organized, labeled box into another larger box, they just dumped contents!!! More accurately and rely, they dumped part of the box in one, part in another or two. Rings, photos, etc-- lost. Boxes not marked properly. It's hunt and peck. Topping it off, I had my most precious series of 4 b/w newborn photos of my firstborn, matted and framed. The frame was dismantled, and two photos were in a separate box; the other two are gone. I almost threw up. Are they that malicious? I called to ask if dresser drawers should stay full or should I empty them. "We like to move them with the drawer contents inside." Not true! More dumping! I'm beyond angry; I'm sad and nauseous. 99% of my stress is thanks to Local Motion. read more

This is perhaps the worst vendor I have ever worked with. They do not even deserve one star; they deserve to go out of business. They quoted me about $4000 to move me and ended up charging my credit card more than $7000. The movers damaged walls in my old house and carpet, walls and furniture in my new house. Despite calls and emails, the office staff (Tony and Billie) were completely unresponsive. I finally disputed the charges with my credit card company. DO NOT HIRE this company. read more

We were told the movers would be professionals. Not so. 1 hour 40 minutes late after many phone calls. 2 movers instead of the promised three. Movers needed direction and supervision. They did not know how to use straps for carrying heavy items. They stopped for fuel during the move on the clock. They charged for two hours travel time in addition to the labor even though they tell you it is included. They lie and give you the run around when you confront them with the facts. Stay away from this company! This was the worst business experience I have ever had!! read more

We used this service, I have never used a mover before. Tony was very cordial. After getting a 50 deposit and a quote of 859.00 for 40 boxes and heavy furniture in a three-bedroom apartment. Three people showed up, they were very courteous and friendly. All of the items that I had shrunk wrap were re-wrapped in a moving blanket. I told them they didn't have to do it, they said they "had" to. I mentioned to them that they for sure didn't have to wrap 5 dollar lights from Walmart in a 20 dollar moving blanket, they did it anyway. This re-wrapping everything slowed the process wayyyyy down. I was charged hourly. In the afternoon they mentioned that they had some guys that finished early and that if they came over, they could be done quicker. I had NO idea I was paying them hourly as well. It probably took them a half hour 45 min to FOLD the moving blankets (which I obviously paid for). I figured 859 doubled was 1719 at most. I asked the lead what the total bill was, he said he wasn't able to give me that information. He had me write a review right on the spot before they left. Now I know why. My final bill was 2215.00!!! Please know that while the people I dealt with were awesome, there was a motive to their madness!! While they may give you a general quote, you will go way above and beyond. With NO knowledge. They managed to zap it from my bank account before I even knew the dollar amount. Not sure what would have happened had I not had the money and my bank didn't pay it. They are very deceptive. When I called in to talk about it, I was told the owner would call me back and I never heard a word!! read more

Horrible Horrible Service , i wait for half month , when the people arrived , they quote the price totally different with sales people , i make some phone call to try to make the payment clear how they charge . then they just leaving without doing any moving .I can not believe they change the price when they arrive the house . Estimate time 2 hours suddenly into 5.5 hour . Talking quote time included working time . break time is addition charge . Because I am confused the price , ask couple more questions, they just leave without doing anything . I am waiting half month for them to come over to move . In the end , they change my price and cancel my moving appointment! Horrible horrible . their service make us to delay our moving about 1 month and delay us about 2 months to put our house on the market for sale . cause us big loss . i will never suggest anybody to use this company for moving . read more

I wish I would have looked at the reviews on here before I scheduled my move with Local Motion. I would not recommend them to anyone. Completely unsatisfactory. The movers argued amongst themselves which caused for our service to extend longer. I reported this to management and they did nothing about it. They overcharged us and did not handle the situation aside from telling me that they would talk to them. I've noticed that the owner Bill W. has only responded to a handful of reviews on here. They definitely need someone to review their operational and human resources best practices. This is not a professional company to work with. They arrived late and the movers argued amongst themselves. One even told my mom, 'to move out of the way'. read more

Try to avoid. Don't settle here. Beware of "promotions". After several estimates Local Motion came in evenly priced with other companies. I told them I have a few more phone calls to make before I decide on a comapny. The Local Motion employee remembered at that exact moment they might still have a promotion, after what sounded like banging on the keyboard the employee came back on the phone said they just got me registered for the promotion before in ended (thank goodness). After magically plugging in this last second promotional code my estimate was cut in half (good thing they remembered) . It was my understadning it was a simple BOGO on an hour of service, buy your first hour get your next hour for free. I was told the movers would arrive during a 11AM-4PM window, but was assured it would be closer to 11AM because they will be in the area. At 2:30PM I connected with distribution and they said it would be closer to 3:30PM, but the movers would still give me a 30 minute complimentary call so I could run last minute errands for my move. At 2:30PM the movers called and said they would be there in 10 minutes. Asking them to honor their 30 minute complimentary call they reassured me they would be arriving at 3:00PM. I was outside waiting for the truck to arrive and the truck pulled up at 3:02PM (no big deal). As I am sitting out in the cold waiting to buzz the movers into my apaprtment, we got into the apartment at 3:08PM. The movers documented their start time as 3:00PM. No big deal, I am getting a buy an hour, get an hour. As my fiancee and I are waiting for the movers to load the truck, we can't help to look at the clock and watch our movers take one chair at a time. We both start grabbing items and help the movers move our belonging to the truck. As we are wrapping up, I come back into my apartment to find my movers talking with another apartment resident in my apartment. I am not sure if they let this guy in or the guy left himself in. Regardless, one of them removed the screen door off the tracks and did not replace the door (no big deal thats like a 3 minute fix). The apartment is packed and we are ready to move! Besides a few chips off the white entertainment center, a bent lamp post, dity show prints on the carpet, the move went incredibly smooth. Now comes billing... The bill came to be over $115 over the estimate on the phone (I get it is only an estimate). Its been a long day of moving and figured I will handle this on the back end. A few days later, a Local Motion representative contacts me to ask about the move. I assured him it went OK, we are glad to be moved, but the bill came in higher than anticipated. At that time I was told the promotional code was only to shorten the two hour minimum to a one hour minimum that Local Motion felt was neccessary to move my 5 large items from Minneapolis to Champlin. I felt as if this was incredibly disingenuous as it is over a 30 minute drive from Minneapolis to Champlin, so unless the movers were sprinting, not stopping of chat breaks with other residents, and carrying more than one chair at a time, maybe that one hour estimate would have been a genuine estimate. Long story short. Use a different company. I even gave them an opportunity to fix the situation with me before they asked if I would write them a Google Review. I assured them, I will write a Google Review. There are so many moving companies out there, don't make the same mistake I did. If they tell you they have a promotional value for you, thank them for you time and move on. It was so promising in the beginning, but continued to spiral downwards after that. read more

I recently hired Local Motion to move a bedroom set. Oh wait, it's supposed to be today. They were supposed to start between noon and 2 PM. It's now 2:45 with no contact and I have left 2 voicemail messages. At this point, I do not know if they are coming or not. I guess the moral of this story is buyer beware! read more

Showed up 90 minutes late on moving day with a U-Haul. Move was scheduled for 9am. The move team called at 815 to say they would be late because of "an issue" with the truck. They did not elaborate. After I told them I needed them there at 9am because of the move-out deadline they stated that they would see what they could do. They called 30 minutes later and again said they would arrive at 10am. They arrived at 1015 am. When they arrived, the got to work quickly. However, after 90 minutes it was apparent they would not meet the deadline that was communicated during the estimate. At that time they said they may need to make two trips based on the inventory. This was frustrating because I was very clear during the estimating process about how much stuff was to be moved and even asked if an on-site estimate would make sense. I was told that wasn't necessary so I gave a detailed inventory list and stated the square footage of the house including garage and basement. I knew more trips meant more hours which meant more money out of my pocket. After the move-out deadline came and went (which I had to arrange with the title company and buyer's realtor) I had to leave the house to close on a new house, leaving the movers with a family member and trusting that everything would be done. Eventually, after all the closings were complete the move team arrived and unloaded at the new location. But they needed to make a second trip because they were not able to fit everything in the first. Again, more trips, more time, more money. After all was said and done, the move was estimated to take 5-6 hours. It actually took 10, nearly double my estimate. Additionally, the movers only brought 4 hanging garment boxes. I was told by the estimator that they would have a minimum of 10 on hand on move day. The move team also forgot items at the old location, which I discovered only after settling in and paying them. This caused me to have to contact the buyers and arrange a time to go pick up the items myself - items that I paid to have moved. The movers themselves were great (except for the missed items). They worked hard after clearly being put in a situation where an on-site estimate (as requested) would have revealed the true scope of the move. Ultimately, I used Local Motion based on their estimate and the confidence the rep had that the estimate would be close to the actual cost. After the move I emailed the rep that I worked with and received no response. A clear indication that once I paid, the company was no longer concerned with my satisfaction. I will never use nor recommend this company again. read more

I am annoyed that I even have to write this review. I NEVER write reviews, even when it's a negative experience - but I do not want someone to go through what I am currently going through with this company. If I could give -5 stars, I would. I hired Local Motion because they gave me a great quote - only around $300 for 2 hours. I lived in a 1 bedroom apartment and had minimal furniture and boxes. I knew that $300 was simply a quote, but didn't expect to be charged THREE TIMES the amount on the moving day. The movers arrived, they were fantastic. Very friendly, accommodating, even helped take apartment my bed frame, etc. The move out of my apartment into the moving truck took 2.5 hours total. What was previously agreed upon was the movers loading my furniture into little moving pods or "vaults" as they call them- which explains why it would only take 2 hours or so. On the moving day, the movers moved my furniture onto the truck, then drove to Maple Grove, then unloaded into the vaults there. In total, took 5.5 hours. This was a complete surprise on the moving day - on top of normal moving stress, I was not pleased. I tried to reach my account rep multiple times, no answer as it was a Saturday. I sent several emails, threatened to dispute the charges, etc. and then finally got a reply Monday morning after I called him. On the moving day, as I was quoted under $300, I was charged $968. Not exactly what you want to deal with on a busy weekend! The account rep said it was their mistake (obviously) and the movers should have loaded the vaults ON the truck. I figured this was fine, and they'd reimburse me for the 3 hours that same day or week. Surprise - it's almost 3 weeks later and still no refund, still can barely get ahold of the account rep, haven't once heard from the manager and they are still fighting me on the amount to be refunded. I am shocked, appalled and embarrassed for this company for how they do business. They simply charge the customer for their faults and have 0 customer service skills when it comes to owning up to this mistake. They could have easily solved this issue by refunding me what I am owed. Instead, I've had to dispute the charges and refuse to pay for services that were unfairly charged. From someone who used a moving company for the very first time, do NOT use Local Motion. Even for the easiest move (I thought mine was), it will likely end up in disaster. read more

We have used Local Motion a number of times over the years and thought that our loyalty might somehow be returned with good service. We were sooooo wrong. At least one of two crew members were intoxicated first thing Monday morning. I had to step in at the point where they were sliding an unprotected buffet on its side across a slate floor. The crew simply had no idea what they were doing. On the other end of the move, my son reported that the crew seemed to have little to no experience moving furniture and had trouble figuring out the most basic challenges. After repeated attempts, we received a paltry offer from their claims department to repair the damaged buffet. (I didn't even try to collect on the hole they punched in a wall) Take your business elsewhere! read more

I didn't hire them directly, but they were moving people into my building. We aren't apartments, but condos and we take pride in our community ... but living in a community has shared rules. We are downtown. As a result, unless you know someone, don't open doors for others and don't prop open doors (we have had homeless in our stairways, roaming the hallways, and even assaulting the property manager). When I spoke to one mover about propping open the doors, he was polite. When I spoke with another, he started talking smack. They are rude. Don't hire them if you want to start off on a good foot with your new neighbors. Also, they were really loud as they started off the morning. Thank goodness for the rain today because it quieted them down. read more

Please avoid using this company. I used them for a small local move and besides damaging our walls and our exercise equipment, they cracked our new cement driveway. I filed a claim and they blew it off. I thought they were a more reputable company vs all the others, but they are not. I could go into more negative details. I tried to work and reason with their claims department but to no avail. Now I see that their website has changed. Seems even more shady now. I treated their workers with respect, helped them carry stuff, bought them lunch and gave them a tip. Then when I noticed they cracked our driveway with their truck, I went through the claim process and they did nothing. Again, don't trust them and don't trust that if they damage your stuff that they will cover it, apparently they won't. Thanks. Here is my reply to Local Motion's comment: Thanks for the reply. Here are some comments; it was obvious when the two man crew conducted the move that they bumped/gouged walls, scraped floors scratched entry doors and while they were not 'major', I gave them/you a 'pass' because I know that during a move 'stuff happens'. A panel on our elliptical was snapped off by your crew, they know, held the piece in their hands, but brushed it off. At the time figured I could just get it fixed myself (but really why didn't they initiate the claim then?!). But the 'last straw' was when I noticed over the weekend (after the Friday move), that the corner of our brand new cement driveway was cracked. Did your claims manager even bother to interview the work crew that day? If they did, they probably would have received an honest response from the younger worker that 'yeah, maybe it was not a good idea to back the heavy truck on the driveway' when it wasn't even needed. The older worker backed the truck up and I could tell by the reaction of the younger guy that maybe this wasn't going to be a good idea. It wasn't until after they left that I noticed the crack. I'm tired of trying to work with your company. I sent a reply to the claims person Bill Whiteis and he didn't bother the courtesy of replying back. I could go through the hassle of filing a claim on the other stuff, but the compensation is peanuts compared to what I'm now going to have to do to fix our BRAND NEW CEMENT DRIVEWAY. Maybe from this experience your company can change your SOP's to not drive a heavy truck on anyone's driveway. My slight delay in filing a claim is because; we were busy that weekend inside the house with all the stuff we moved, the weather outside during that time was extremely cold and wet and we even got some snow so it was hard to see the driveway, I notified your claims person what the process was early that week and then after a couple more days I was able to take photos and write up a five page report - who actually goes through that kind of effort to file a claim - I challenge you guys to show me who. Anyway, I trusted you over 15 other moving companies. I was sold that maybe if anything bad happened, that you seemed like a reputable, local company. I was wrong and you didn't stand by your work. I'm done. read more

The worst collection of removal zombies you could ever find.. The first thing they did on arrival was to increase my bill that I was quoted. Con#1 They appeared to dismantle the king size four-poster bed ok, but forgot how to put it back together again Mistake#1 After a lunch break the began to empty their van. Thinks seemed to be going very slow as they forgot how to reassemble the bed. Mistake#2 On bringing the furniture they broke the front door. Mistake# 3 Then they accused us of breaking the door Do I look like a removal man? Mistake or lie#4 Still struggling with the bed, they asked to borrow a HAMMER obviously an essential part of removal equipment and proceeded do damage the bed fittings- COWBOYS Mistake# 5 I called their boss at the office as by this time 3 hours had gone by without success The boss called one of them and it seemed that he was asking what the holdup was. I heard the reply referring to 40 BOXES TO UNPACK. THERE WERE NO BOXES Mistake# 6 Finally with no bed assembled I was presented with a bill for more than double the quoted price AND the senior Zombie tried to use my credit card before I even knew the charge. Con# 2. To his dismay my bank rejected his attempted fraud, ha,ha. These men/ Company are nothing more than liers, cheats and swindlers read more