I think we got the yuzu lychee arnold palmer and it's been a while so I can't be sure. This drink was NOT worth the price. It was small and nothing special (more on the tart side) but it's in a nice little food hall I think is worth checking out if you've already been to Chelsea market once. I'd return to the food hall, just not this spot for a drink. read more

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I do not recommend this company, and strongly suggest that anyone looking to buy fresh local produce seek other avenues, or buy from an actual CSA that does not take a big cut from farmers. Their customer service is awful: 1- Local Roots just changed my pickup point 48 hours before. The options they gave me is to go pickup produce far away (and risk infection with COVID at 35 weeks pregnant), or pay them 15$/week for delivery. They changed the terms of my subscription out of the blue. Now my choice is to incur in significant expenses, pause my subscription (at a cost of 5 dollars per week to me due to LR's negligence), or risk my health. They did not offer alternate arrangements, a refund, or even an apology. 2- During Isaiah, Local Roots decided to continue operations as normally despite the fact that the storm was forecast. The driver had an accident on the road in the middle of the storm, and the produce was late. We were informed 45 minutes after deliveries were supposed to start. We waited outside, post-storm, for an hour. The company put its workers and customers at risk. Local Roots offered no compensation, let alone an apology. Stay away from this company, unless you want constant headaches and aggravation due to poor planning and customer service. I will be reporting them to the Better Business Bureau as well as city and state authorities, and encourage all affected customers to do likewise. read more

I have gone back and forth about writing a review for Local Roots. First off, the produce and other items available as add-ins are across the board fantastic as a general rule (thus the two stars, instead of one); however, the customer service and reliability is abysmal. I have been a customer of LR for about three years now, and this will be my last season. I really really don't want to quit, because I want to support the organization as a whole (minority female-owned business!), but at this point, I spend time every single week trying to get in touch with them to fix one or more problems, as described (in part!) below. As another review noted, LR changed a pickup spot without warning during one of the 2020 seasons, and required customers to either switch to another pick up spot (none of which were remotely close to the UES), or pay full price for home delivery. (They ultimately gave a discount on the delivery fee to half price after a lot of complaints.) This occurred within a week or two after the driver for my pick up location was in an accident on the way to the drop off, while driving during a massive storm in the city, which was forecast well in advance. All customers were waiting in line on a blazing hot day outside of the location for well over an hour and a half (including a pregnant woman in line behind me). The only notification that LR sent us about the situation was one email at the beginning of the pick up time, saying that the driver would be slightly late (I believe 15 minutes was indicated as the delay). There was never any update, the in-person pick up contact had no information, and no response came from any of the emails that we sent to the CS contacts. Unsurprisingly, there is not a phone number to call either, so you are at the mercy of when Kiera or Camryn (or Wen Jay) responds. Which is usually at least a day later for most issues. Wen Jay finally responded late in the afternoon on this specific occasion, and the response was massively inadequate. Not that an apology would have helped at all, but Wen Jay was actively rude in correspondence back (and obviously there was no apology about the issue itself). Personally, if I had known the delay was going to be well over an hour, I would have gone home and come back. I currently receive home delivery boxes, and there is an issue AT LEAST once every other week if not more frequently - those vary from one (or more) items being left out of the box, the box showing up really late, or the box not showing up at all. On the one day that my box did not show up at all, I was not provided any notice the day of (only notification was the tracking suddenly updating to "delivery issue - delivery could not be made"). No one responded to my emails asking about status that afternoon/evening. The next day, I received a new tracking email mid-day, and then finally a response to my prior emails, saying "please see our tracking email which should resolve your problem!" Basically, if you are reliant on knowing exactly when your items will show up and what will be included, that is not guaranteed. While both Camryn and Kiera are nice and cheerful in responding, the timeliness of CS responses is beyond terrible. Additionally, when refunds are given (which I note are solely store credit), the amount is incorrect not infrequently, both too high once in a while and too low more frequently. They will correct that upon notice, but it happens obnoxiously regularly. Also, when they first converted to store credit only, no advance notice was given of the change. Overall, pros - amazingly produce, high quality eggs, butter, milk, mushrooms, cheese and meat (one note - hopefully they have removed the add-in garlic, because it was a literal joke the small size for the price); cons - massive inconsistency in timing and reliability of deliveries, frequently incorrect fulfillment of orders, and terrible customer service. For the cost of the subscription, personally, I have hit the point where it is absolutely not worth it to me to deal with the frustration. (I would feel less frustrated with the constant hiccups if they were a newer organization, but they have been in business for over ten years now.) read more

Illegally charged me $86 without my consent. Told me they would call me to discuss my membership never called at all just charged me without confirming any details will be reporting them. Even the owner email never got back...Good quality foods due to lack of customer service will keep looking. I will disputing the charge horrible experience a a first time customer, if you value customer service stay away. read more

Great CSA. Really the best. Couldn't reconnect these guys more. Especially since we don't get Kale all the time. Non stop. Real variety in the veggies. read more

The quality and variety are seriously lacking - frozen meat and rotten vegetables - and I'm not exaggerating - the company said that there was a lot of rain in PA where the farms are - thanks for the $85 go shop elsewhere Total scam read more

Beautiful produce and friendly attendees make this local farm share pickup a no brainer for me!

Great produce and a variety of locations...if you have a set schedule and hours. don't miss a time/pickup cause they will do noting to credit you or help you out in the future. I accidentally misread the pickup time for a location I only switched to a few weeks ago and was running late from work. I arrived after the person left and when I emailed the situation, they basically said "sorry but we can't do anything about it." No credit for a future CSA or anything. So if you are able to always make the pickups and have no weird schedules then go for it, but if not then don't expect them to help you out if you can't make a pickup last minute. Also they charge if you want to change your pickup location. Honestly, after the response I received I don't see Local Roots as being accessible to all New Yorkers, just affluent ones who have set schedules. After the response I received I don't think I'll sign up again. read more

Such a wonderful CSA. I have been a member for 3 years now and wouldnt want to miss having LocalRoots in my life.They have built a wonderful community, and the products are top noch. Most importantly, I really appreciate the high level of convenience with which LocalRoots operates, from closeby pickup locations, to being able to "take off" a week here or there when you know you will be travelling, its a modern CSA perfectly fit for busy city life. read more

The variety of produce each week is really amazing - even in the fall season I'm getting beautiful greens (kale, chard, broccoli leaves, etc.) plus other vegetables and excellent fruit. The produce is great and varied. The owners are very communicative. All around, it's an excellent CSA. read more

This CSA is great! Their produce is the best I've found so far in the city. Everyone is very kind and friendly.

There are several main reasons to check out local roots: 1. If you care at all about food sustainability, sourcing local organic food without the usual long-distance transit, middlemen, and plastic packaging is a must. 2. For the same reasons, these veggies are typically the freshest you can get your hands on outside of farmers' markets. 3. And resultantly, they taste fantastically better than the bland vegetables that usually turn up at your neighborhood spots or even the more expensive boutique or chain groceries. These are some of the best vegetables I've tasted in my life. 4. Pick-up is conveniently offered at a variety of locations around the city, and dealing with the staff is always a pleasure. This is my first CSA experience, but it defies all of the cautionary tales I'd heard from friends in the past ("overwhelmed in vegetables! what does one do with six zucchinis in one week?!"). By drawing not from any one single farm, but from an assortment, all within a couple hours of New York City for maximum freshness, Local Roots maintains a constantly changing and delicious variety -- greens, roots, mushrooms, onions, and more -- all in quite usable proportions. We cook perhaps 3 - 4 nights per week for two, with an occasional dinner for friends thrown in (an extra perk of having a CSA -- a reason to demand friends come by for dinner), and we rarely have any issue finishing our shares. And there are terrific surprises most weeks: ramps, scapes, daikon radishes, unusual chinese broccolis, spicy radicchio, all of which give us an opportunity to push the envelope of our cooking a bit and experiment with new flavors. And by drawing from multiple sources, Local Roots is also able to juggle things to offer shares throughout the slow parts of the growing season -- winter and early spring (getting local hydroponic microgreens along with our turnips in the dead of winter is a definite perk here). If the price seems slightly higher than buying those blander store vegetables, consider that by having such delicious ingredients on hand, you'll likely eat out less, making this all much cheaper in the long run. And the money you're paying goes mostly straight to keeping local farms going, of course. In addition to the classic Veggie Share described above, we also get the Zero Waste share (supposedly unsellable extras like bruised tomatoes (perfect for sauce), delicious beautiful malformed carrots, and top-quality spillover from other shares. Very much worth it for the bonus ingredients and prevention of waste of perfectly edible food) and the mushroom share (especially with mushrooms, the flavors of unusual and typically expensive varietals like Hen-of-the-Woods and Oyster are unfathomably richer than the ones we can find in stores. Local Roots has changed how we eat. I can't recommend it enough. read more