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    Locale Concierge

    4.5 (8 reviews)
    Open Open 24 hours

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    10 months ago

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    9 months ago

    No responses ...i was looking to rent for 6 months a total ±absolutely ignored...terrible service

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    Carrie I.

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    Ask the Community - Locale Concierge

    Does any of the properties allow a small dog?

    Hi Liz! Please contact us via phone, email, or send an inquiry on our website for the specific property you were inquiring about. We’re happy to be accommodating.

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    Grand Hyatt Indian Wells Resort & Villas - Guest Room

    Grand Hyatt Indian Wells Resort & Villas

    (916 reviews)

    $$$

    Stayed here for Coachella and had a great experience overall. The property is really nice and felt…read morelike a relaxing escape after long festival days. Rooms were comfortable and the grounds were well kept. Super convenient for Coachella too. The shuttle bus stop was just across the street at the neighboring hotel, which made getting to and from the festival pretty easy without much hassle. Solid choice if you're planning a festival trip and want somewhere clean, comfortable, and close to the action.

    Let's start with check-in. I checked in with the front desk associate, and I was not even informed…read moreof my room number -- something that has never happened to me before, especially at a hotel of this level. This was during Memorial Day weekend, so I understand the property is busy, but the service has been extremely disappointing. The following morning at 9:00 AM, when the pool gates opened, guests were literally running to secure pool chairs. I have been at the pool area since 9:00 AM, and it is now 3:45 PM, yet I still have not been able to find a single available chair. It is very clear the hotel has overbooked and cannot properly accommodate the number of guests staying at the property. There needs to be a much better system in place. The overall experience and level of service have been absolutely horrible. Additionally, despite booking with American Express benefits, I received none of the expected amenities, such as a room upgrade or any enhanced accommodations whatsoever.

    Chaparral Country Club

    Chaparral Country Club

    (18 reviews)

    I'm writing this review with genuine disappointment, as I had high expectations for a property that…read moremarkets itself as a premier country club experience. Unfortunately, my recent visit fell far short of the standard one would reasonably expect from an establishment in this category. From the moment I arrived, the service felt disorganized and inattentive. Staff members appeared disengaged, offering little acknowledgment or direction, creating an atmosphere that felt more chaotic than welcoming. Simple requests seemed to be met with confusion or indifference, and at no point did anyone step in to provide the level of hospitality that should define a country club environment. The facilities themselves also left much to be desired. Areas that are typically considered showpieces -- such as the dining room, locker rooms, and outdoor spaces -- showed signs of neglect. Tables were not promptly cleared, chairs were left out of place, and overall cleanliness did not reflect the premium status this club claims to uphold. For the cost of membership and the reputation they promote, these oversights are not minor; they are indicators of deeper issues in management and quality control. Dining was equally underwhelming. The menu felt uninspired, and the dishes lacked both presentation and flavor. Even basic items arrived lukewarm or poorly seasoned, which suggests a lack of attention from the culinary team. For a club that should pride itself on offering an elevated dining experience, this was perhaps the most surprising disappointment of the evening. I do believe this property has tremendous potential, but my experience made it clear that significant improvements in service, training, and operational oversight are needed. I hope management takes these concerns seriously, as members and guests deserve far better.

    Without a doubt the best executive course in the Coachella Valley. The Superintendent has done an…read moreamazing job with the course, with amazing, fast greens and well-manicured fairways. It's an older membership, but probably the nicest people at any private club in the desert. Highly recommend!

    JW Marriott Desert Springs Resort & Spa

    JW Marriott Desert Springs Resort & Spa

    (1.8k reviews)

    $$$

    What an amazing place to celebrate my wife's birthday. We checked in with Veronica Bush at the…read moreBonvouy Elite check-in counter and what an amazing person. Her smile, demeanor and attitude simply painted a picture of stellar and genuine customer service. Veronica has the gift of greeting and servicing the clients needs at check-in. We had a fantastic time at the bar area with service from Gerardo, another Veronica, David, Ricky and Jennifer all amazing individuals. We have known Gerardo for years and he is an amazing authentic and compassionate man with a gift to serve. I often state that people and relationship far exceed the location or event and here at JW you get the best of both worlds. Wonderful people and a slice of heaven here in Palm Desert. Veronica provided us a lovely view suite with the comforts of home. Marriott offers the best in their JW lineup and we are so pleased with the amenities, choices of dining and options including the spa, fitness center and even a boat ride around the Facilities. The staff truly made our stay 5 plus stars and tomorrow we celebrate my wife's birthday at Mikado another wonderful option at JW Marriott. Being a Bonvouy card holder the point system, features and membership offers are terrific and we utilize them often. Also Michelle is housekeeping was super efficient and very kind. Great lodging, dining, amenities and an amazing array of staff members who welcome and treat you like family. A Starbucks on site, music on Friday's, Saturday's and Sunday's a great breakfast option at Starwood, several bars, multiple pools and water features, shops on site and even a nightclub. An amazing resort and highly recommended.

    I'd give this place 3.5 stars. It's a nice property, rooms looked like they've been redone in the…read morepast 2-5 years. I think the rest of the hotel could use some upgrading. Lots of the pool chairs looked like they've seen better days as well as hallways and other common areas. The thing that was the most off putting is the pool seems like it's turned into a public pool. No key card is needed, no one is watching the door... anyone can walk in. I definitely noticed a lot of people who seemed to be using the pool that weren't staying at the hotel. Overall, I rather stay at other Marriott properties. The extra money isn't worth staying here.

    Locale Concierge - vacation_rentals - Updated May 2026

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