This hospital lacks courtesy and professionalism. I had an appointment in which i was 10min it's…read moreearly but realized i forgot my I.D and insurance . I called before heading up to see if i could be seen without this and was advised i needed it . I let them know that because i had to go all the way home i wouldn't be back until about 25-30 past my scheduled appointment time and asked if they could ask the doctor if she could still see me as i could not report to work until being seen . She advised that i may have to wait but the doctor would still see me . I go allll the way home and get back for Julie at the front desk to tell me "I'm sorry but the doctor has other procedures today and will not be able to see me " and that whoever told me i needed my ID and insurance was incorrect . Mind you i already asked Kayla from the call center if i could be seen and if this insurance was needed . I had to wait a month to get in with a doctor for a severe matter due to me having state insurance whereas a friend of mine was able to get an appointment the following week. If your not PPO they treat you completely different and do not care about your medical needs in any way . Dr Brown made no effort to see me that day or at all even though this matter was due to the unprofessionalism of her staff. I have never experienced an office who does not hold their staff accountable for what they are advising patients . I work i medical and something like this would never occur in our office . Julie then advised there were other appointments but they were appointments she "couldn't touch" (due to my insurance) and instead referred me to a farther office for another day . And had the audacity to say this was the best they could do and they were trying to help. Never again!

Doctor Byskosh himself provides adequate care; however, his billing practices are deceptive. I…read morehave an extremely high deductible and asked up front what the total charges would be prior to making an appointment. Verified that amount the day of my appointment. The doctor wanted to do a scope through the nose which took all of 2 minutes. He said it would be worthwhile and it's only $140. They charged me $250 for both the visit and the scope and I had to pay this before I left, figuring I was paid up. Then I received a bill which stated that the $140 scope was billed for $400 and for the $110 office visit, I was charged $300. And to make it worse, I got no relief from my pain and was told to go to a different doctor but then come back to see him when I got those results. Certainly will not be returning to this office.

Mary in billing is absolutely horrible, I have experienced unprofessional customer service with her…read moremore than once. Don't even try to speak or interrupt her while she is speaking because she will tell you to call back later. How extremely rude of her when I was calling to make a payment. I didn't raise my voice, I wasn't snotty like her, I was simply trying to pay $50 because that's all I have. She is the meanest person ever & speaks to you as if you're beneath her. I appreciate Dr. Hemmer & his care with my kids yes he's great but Mary is unbearably miserable & takes it out on whoever's day she can ruin.

I've been going more years than I remember, Dr. Hammer is a true professional. He will immediately…read moreafter your diagnosis, go and document everything immediately. The smallest details are not overlooked, and he has an answer to all your questions. Extremely knowledgeable professional

Great ENT. Personable, Knowledgeable,Friendly Adding more…read morewords because I have too Who counts to 85 characters?

Here's the short version: If you care for your own well being or especially the health of a loved…read moreone and are lucky to live within reasonable distance to Geneva Family Practice, you will find no more capable hands. Dr. Rivers is as fine as physicians come. He works in perfect synergy with his own outstanding staff. I have unfair and obscenely high standards for medical professionals. I will only endorse those I hold in great esteem. The longer story of how I came to find such admiration and respect for this family practice can be read in detail below. My father had a brush with death so close that the ICU attending told him "sir, if 0 is the least serious case we see in this unit which handles the most severe cases, and 10 is the worst, you are an 11." That's an exact quote. Here are the details of his pre hospital visit thru discharge. Dr Rivers office and staff played a crucial role in his being alive. For that they have earned my eternal gratitude The infection likely entered his bloodstream around the time of his office visit yet hadn't proliferated systemically sufficient for detection by medical professionals via his symptoms and vitals. Sepsis is pernicious, elusive, cunning and dreadfully fatal. It must be said that Geneva URGED him to go to the ER out of an abundance of caution yet he outright refused (especially considering the national IV bag shortage). His symptoms initially emerged Saturday 11/09/24 in the evening, he had an at home IV administered Sunday, went for the first available appointment Monday 11/11/24 and Tuesday at 5:30 AM I called the ambulance as I happened to see him go into septic shock (I stayed in his room out of caution concerned by worsening symptoms following the first antibiotic dose). Dean, from Dr. Rivers office, stayed available through the weekend (when the clinic was CLOSED and he was OFF THE CLOCK) while my father was in the ICU with septic shock to hassle the lab to forward the sensitivities of the culture that was taken while he was at their office the day before his hospitalization. NOTE: The PA gave him the PRECISE antibiotic MOST sensitive to the strain of bacteria he was infected with based on the urinalysis culture. It's likely the sepsis would have killed him that evening without that first dose of Cipro. The PA (I'm so sorry I forgot your name) that saw him gave him the exact dosage recommended by his attending hospital physician on his discharge. Basically, complete the course Geneva set. I'm seldom impressed by physicians. There are so many cases of both experienced and inexperienced doctors who are stubborn in their ways and who do not keep current with the latest publications on novel approaches to familiar or unfamiliar maladies. Dr Robert Rivers mind is sharp and his faculties keen. I imagine he's seen so much over his lifetime as a board certified general practitioner and surgeon. Dr. Robert Rivers wears a humble guise for a man possessing such adept powers of observation. He is comprehensive in his examination which is a largely abandoned practice in our modern era. Another of his gifts is the breadth of his knowledge combined with an open and agile mind. He listened intently while I blabbered on about my father's unique history. He listened to a suggestion I offered based on a case study that pertained to a new condition my father has following his hospital discharge. Dr Rivers was familiar with the underlying condition and knew of a similar case that went untreated and resulted in a fatality. He gently probed my father for more information then patiently went over his medical history landing on each area of crucial concern with an effortlessness that can arise only from experience. He then ordered the necessary diagnostic testing that would ensure insurance covered the therapeutic approach we discussed exploring. After blood work was collected he administered a first dose to commence this course of action. His staff is simply amazing, Lindsey at the front desk, Dean, the PA (who helped save his life)...I thank you all!

Great small practice. You feel like family and they are professional. Honest and take their time…read morewith you.