One of the best In store inventory in the Midwest not just Illinois, (that is separate from the online inventory)

l Review Version (you can copy/paste): UPDATE: My order was canceled after I left an honest review, and I am now blocked from their website. The only positive part of this experience was the price. Unfortunately, everything else was unacceptable. Customer service was extremely unprofessional and openly hostile -- not only toward me, but also toward the FFL dealer. When the FFL contacted them to resolve the issue, they were told, "Fine, I'll just remove you from the list," despite the fact that the FFL had already requested removal months prior. I was later told by the company that they had never spoken with this FFL before, which directly contradicts documented communication provided by the FFL showing they had asked to be removed over 3 months ago. Because of their failure to update their system, I was placed in a situation where my order would have been shipped to a location that could not accept it -- and I was told I would be responsible for paying a second insured shipping fee, even though the issue was entirely on their end and the item had not yet shipped. Thankfully, my local FFL worked with me and provided proof of prior communication, which made it clear where the breakdown occurred. Canceling my order and blocking me after raising legitimate concerns only reinforces the lack of professionalism and accountability. I will not be doing business with this company again. read more

Excellent customer service and pricing! The staff is very knowledgeable and took the time to help me find the perfect fit. They have a huge inventory. I'm sure that they would have whatever you would be looking for stop by and check them out. You won't be disappointed. read more

Very disappointed and locked and loaded. Ordered an item with total cost in $197.97. Waited close to two weeks and never heard anything back from them.Iwas going over my bank account and realized that they had returned most of my money, but not all of it. The refund was for $168.27. Almost a $30 difference. I called locked and loaded to find out what's going on. They said they sent me 10 different emails to confirm my mailing address. They all went to my spam or junk mail so I never saw them. The person I spoke to on the phone, had a tone to her voice and said that that was my tough luck because it was their policy. They had my phone number and could've called and left a voicemail or sent me a text which I would have received.Very disappointed in the and will not recommend locked and loaded to anybody. There are plenty of other places out there with excellent prices and much better . SportsAuthority, sportsman's guide, Midway USA, etc.. read more

Processing times are a little on the longer side of given estimate, but they have amazing deals. I have been buying from them since 2020 and will continue to do so. I highly recommend. read more

They banned my IP address after they refused to ship my order, worst company imaginable. They charge exorbitant shipping and taxes and have a purposefully misleading website UI. You can find any of their items on other websites for cheaper and you will never have even a remotely similarly scammy experience anywhere else either. read more

Advertised and showed pictures of Tokarev TAR 12W but shipped a Tokarev TAR 12 FDE. Pictures and Description of model were the TAR 12W. They claim it is buyers fault because they listed the UPC and SKU correctly but there is no way to look up either of those on SDS Imports or Tokarev USA's websites. After this happened, the next day they have another entry that is correct but have left the wrong item still listed. Note: To refuse shipment at FFL is a huge hassle and takes 2 days to review your claim. and doubles the shipping and other costs. Becomes cost prohibitive. Never do business over the internet with this kind of company. read more

Should have read the rewiews first. Ordered a pistol. got an email the next day saying the FFL i chose did not have a current form with them. called them and they said they had sent a request to them. I told them i wanted to cancel the deal and get a refund. they told me it would be a 15% restocking charge. HUH? order has not even been processed. gave me some bull about a 12% credit card fee they use. they person was arrogant and unfriendly. WOULD NOT RECOMMEND THEM OR PURCHASE AGAIN!!! read more

Don't expect delivery anytime soon. I've ordered many guns from them. When they say it may take 8-12 business days. It does before they ship it. Rarely did it take less. It takes a long time for them to answer online phone calls. Plan to wait. I ordered a gun I wanted sooner. I called two days later when I saw the order was stuck in a shipping "processing" state. I got the normal answer "5-10 business days". So I asked If I could cancel the order without a fee. No, but they would reduce the fee one time to 5% from 15%. I said OK I'll wait but not do business with them again. I ended the call pleasantly. The next day I went online to check the order and found I was locked out of their site. Called and found they closed my account and refunded my order. No notice to me. I could have ordered the gun from another dealer. So instead of me not doing business with them again, I'm telling my family friends, and others too. FYI another site I recommend that is competitively priced and ships sooner is https://www.dahlonegaarmory.com/home John read more

Great Price. Customer Service returned correspondence same day. Shipping, well 14 business days before they shipped it to the FFL. 21 days before it was in my hands. You probably won't beat the price. So you gota wait. read more

Thank you for the great prices and great customer service!!! Thank you for going above and beyond even though it's the busiest time of the year. I wish you and Yours a Merry Christmas and a Happy New Year!!! read more

I should have looked at their reviews before placing my order. I purchased a firearm for a good price, I thought, and when I pulled up the order and the price was about $13.00 less then I paid. I called their customer service for guestions about the order the lady was so rude that I hung up on her. She had the attitude of a "wet suit". This will be my last order from Locked and Loaded. Buyers Be Ware!!! Bill read more

Just ordered from here this morning. They got back to me right away and connected with the FFL for shipping. Very nice. So far so good!

Made my most recent purchase from this store's website, www.lockedloaded.com ... had the best price + shipping cost of any other gun store that sells nationwide via website....plus this gun is rarer to find than hen's teeth locally and when I did the price comparison was no contest... I had been researching a new pistol, Sarsilmaz SAR 9, when I stumbled across this gun store by accident ... went ahead and made the purchase and saved some serious $$$ compared to other places... and their website had my local FFL listed as a shipping destination option...A BIG PLUS Overall I'm very pleased with my purchase and the price and would do business with them again... However one thing they need to improve on is notification of shipment and providing of tracking number to internet customers so they can estimate when their purchase might arrive at their local FFL... Other than that one issue I am very pleased with my buying experience... read more

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Awesome stuff and great prices Bob is always so welcoming we drive an hour and a half just to shop here and use the range the also have some used guns for sale if your looking to save a little money read more

I see a lot of negative reviews on Lock & Loaded, but I've never had a bad experience there. Occasionally you have to wait to be served, that just means they're busy. The people there are very knowledgeable and helpful. I'm no gun expert, but if you're looking for information or equipment ask these guys. read more

This is just a statement since I have not receive my purchase as yet. From reading all the negative review and instead of the owner/manager write a review of the store and defend their bad rating action. He should consider taking all the bad review as a inspiring critiques and work on that. There are many many business will love to have his growing problem but they won't be crying on the internet about it. They will build and hire as many staff as possible to grow the business and take care of the customer. To start off get your customer service/ support personnel learn how to reply to email, request, and help from customers. No reply, no help equal no business. I am sure you are in business to grow the business and not to shut it down as quick as you open it. If you think your business is good enough and you don't want any more business than you can handle, then stop putting the lowest price of the guns on the internet, raise it up to where you are up there with the big boys, and I will guarantee you that you won't be swamp any more with requested and purchase orders. Now that I have posted such a bad review, I may never see my purchase ship at anytime soon, but that is alright, we are still the customers and we have buying powers, and consumer protection under the law. take this bad review and think about it. For all those people like me that have purchase before reading reviews, bad for us. But I am sure words will get out soon, and I will make sure all my club members will hear about my bad purchase experience. Remember this is the age of the internet and words get spread fast. I will edit this review if and when I get my gun that I have purchase. If I don't then I will give my bank a call and go from there Good Luck to me. read more

Extremely bad business practices. They try to pin on the customer their own issues when they fail to deliver as promised

The best gun store near Decatur, IL! They also have a great indoor shooting range and offer concealed carry classes. read more

Locked & Loaded - Shooting range - Guns & Ammo Near Me - Pana, Illinois

I have ordered my items from the shop on Jan 3rd and was told that the order will be shipped within 3-5 business days. I called after 3 business days to verify that the order will be shipped soon and was told that the order will be shipped on Jan 13. Today is Jan 15th and the order is not yet shipped. When I called customer service, they weren't able to provide me with any details regarding when the order is going to be shipped. They know nothing. This is not FFL order, so no documents are required, just shipping the order. When I requested the cancellation, I was notified that the cancellation fee is 15%. 15% for what? Not being able to ship my order and also not being able to provide me with any update as for when the order is expected to be shipped??? This is simply outrageous. I have opened a credit card dispute for this purchase and will let them deal with getting my money back. read more

if you would like long wait times, horrible customer service, to be lied to, and then have the phone hung up on you. Then this is the place for you!!! Just ask for Sarah she is one of the managers! read more

Locked & Loaded took my order on a Sig P238 Legion, processed the credit card and 7 days later cancelled the order. Due to their 'inventory problems' I miss out on manufacturers promos and all the ammo I purchased for this firearm. No refund to date. Don't buy from this company. They are a excellent representation of Chicago. A swindlers nest. Filing a Better Business Bureau complaint against them here in North Carolina. read more

BELIEVE ALL THE LOW RATINGS. I would give negative 3 stars if I could. This was the first place I ordered ammo on line on Feb 10, 2022 and they stated to allow 8-14 days for delivery due to current situation. My ammo is finally out for delivery this morning Mar 26, 2022 and this was supposedly in stock at the time I ordered it. Actually I take that back, the Ammo that I ordered was supposedly shipped short by their supplier so they are now finally sending a different brand of ammo in its place. They are located in IL and I live in OH. so not a significant travel distance for delivery. Contacted them via email 3 times, first time got a response, the next 2 times a week later, I was ghosted until I finally called them to find out if they were ever going to complete my order. During this time, I have ordered ammo from 4 other vendors and have received it all. There is a reputable company up in MN that has great prices and I have ordered from them 27 times since first ordering from LockedLoaded.com and the vast majority of the time I have received product within 2 days of placing the order. I think LockedLoaded most likely does not carry as much as they would have you believe and oversell and then bill you and make you wait. If you are patient with having somebody else hold your money for over 6 weeks without getting the product then this might just be the place for you. I will NEVER order ANYTHING from this company EVER again. It could be FREE and to me it would just not be worth the hassle. read more

I would change my rating to two stars ass things eventually worked out. Now I just think this business is poorly organized and may be run at a volume company's stuff could not handle. At the end of the day I got my item and payment issues all got resolved. But it was not a smooth transaction. If I can offer an advice to this company then please be upfront with expected shipping delay and make it more clear that item would be shipped 2-4 weeks after money are taken from the account. It is not a big problem for me to wait for so long, and nothing would bother me if I was prepared. So now I feel that company had no intention to cheat anyone - they merely are not able to ship items immediately for one reason or another. Would I buy from them again ? Probably no. However as our business go, I am pretty happy that everything is ok after all. read more

Go ahead, order a $1600 revolver from them. Then try to call them. You'll get a very rude, very short tempered woman who wont want to deal with you. Order from them if you don't want any after purchase service. I for one, want to do business with courteous employees at a business that is thankful I've chosen them as the store where I want to spend my money. Locked Loaded is not that business. I will not lay down my hard earned cash at this business again. read more

Updated on 6/15/20: I have made additional purchases from LockedLoaded.com and have receive all my items in the time specified. I bought: Beretta A400 12 gauge KO Tikka extended mags Leupold SX-5 Spotting Scope This place still has the best prices nationwide. Thank you for the great prices and very fast quotes to your online inquiries. read more

Been almost 3wks and still no shipping info. Tried to cancel order but they said 15% fee! This is their way of saying out of order and yet charges your card then makes money if cancelled! Stay away! read more

Long overdue review. I was skeptical at first when I first read all the negative reviews but if I had to guess, most folks aren't familiar with online gun buying. In the attached picture was my order with the date of purchase along with the tracking number. They communicated promptly with my FFL and I, and everything arrived as described. Everything you need to know is in the pictures attached. From when I ordered to when I physically received the firearm took 10 days. I forgot to mention why I bought here in the first place... the really low prices! read more

Locked & Loaded - Guns & Ammo Near Me - Pana, Illinois

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I had already ordered my gun from LL when my FFL dealer read the reviews here and tried to discourage me from buying from them. I initially emailed them to cancel my order and then truly thought about the hassle of ordering elsewhere (and paying the 15% fee,) so I emailed again asking if I could just change the dealer and move forward with my purchase. Ultimately, the dealer decided he was willing to work with LL. After a few days LL emailed me to confirm what I had decided to do and we quickly coordinated getting them a copy of the license. I had a tracking number by the end of the day and the gun arrived two days later. Basically, I approached the transaction with the knowledge that they were having significant delays in shipping because everyone and their brother is buying guns right now and I ended up being pleasantly surprised. They were easy to work with (though the FFL dealer said he had to email the license at least three times because they couldn't read it) and I got a great price on the gun I wanted. read more

This company will not accept returns even if they sell you defective product. I received two bad Leupold Mark 5HD scopes. Thankfully, against their policy (but not without a fight and days of delay) they exchanged the first one which wasn't even remotely acceptable (bad turrets, had dust and fingerprints all over it, was clearly a return) but the replacement has similar turret issues, just to a lesser extent, and will have to go for warranty repair before ever being used. Since they don't return, I'm stuck with this piece of junk $2,200 scope and I've missed using this scope at two PRS matches now. But wait, there's more! Then, the Timney HIT trigger I received from them had so much play at the trigger blade, fit so loosely in the receiver, and has such a gritty safety lever that I'm convinced it's a counterfeit (unless Timney quality has tanked). It also had a piece of loose metal inside of it hiding under the seer. Timney has asked to see it because this is their flagship rifle trigger and it's total garbage. I've never had a Timney trigger so bad. So I repeat, reputable brand name products like Leupold and Timney - before I ever used them - are both are going in for warranty work. Are they selling B-stock? They say they aren't but why am I getting only bad product? To get two bad Leupold Mark 5HD scopes in a row is, let's just say, a statistical rarity. Additionally, they took about 9 days to ship these items after the order was placed, which isn't the end of the world, but I didn't expect to get junk after waiting. So much for buying "new" and patronizing a small business on purpose. I'll never, ever buy from this company again. If you sell defective product, immediately offer to return it and be honorable. No arguments! read more

I mistakenly ordered (Fri, Oct 8 at 8:18 PM) Vortex Viper to Vortex Venom. I requested to cancel my order at Sat, Oct 9 at 12:32 AM, they haven't processed anything yet. It is only 3 hours from my order to request cancel ( 8:18 PM to next day 12:32 AM). They haven't done anything yet. Then, I receive email I have to pay 15% cancellation fees if I want to cancel (on Mon, Oct 11 at 12:41 PM) . My bad, I did not read carefully the "fine print". but I will never order anything from them in the future. I am going to give my review in google too. read more

Should have read reviews beforehand. Ordered for birthday a month in advance. Three weeks later and still no shipping info. Afraid to call after reading reviews. Will update when/if I get my order. read more

Would leave ZERO starts if I could $11.99 is Not enough to get company to pack Item correctly and think they might have little owenership L&L reply Unfortunately due to standard shipping being chosen the only option would be to contact the carrier to file a claim for damage. CS Message Package arrived today from L&L Arrived Damaged Inside and Outside Packaging Brace was in Box but NO Tube post office ad retaped the damage portion of package but buffer tube did Not survive the shipping journey to my location? Please let em know Options? if package was insured? If can get a replacement? Attached Photo of Damaged shipping box read more

Locked & Loaded - NOt L&L problem  Such GREAT Customer Service Since I only Paid $11.99 S&H - Guns & Ammo Near Me - Pana, Illinois

A place that has stuff. Some of it you can use. Friendly staff is happy to help you. I've found several things there I need. You will also. Check them out. read more

Best local gun store EVER!!! I've done FFL transfers with them, for both private party sales and purchases. They were always fast and courteous. I have also bought and traded firearms with them. They hands-down always offered me the best values for my trade-ins. All of these trade transactions and outright purchases were always done at their store, not online. I live a hour away from them, but I make the long drive because they are so great to deal with. I have also had them build me a custom 6.5 Creedmore precision rifle that shoots 100-yard .250 MOA groups. I have used it to shoot steel targets up to 1760-yards (1 mile) with great success. Locked & Loaded knows their stuff and I highly recommend them. I've done business there now for at least 9 years. Do yourself a huge favor and give them a try. read more

This place is a scam retail they take orders when they don't have stock then say it will take at least 14 days to ship, I ordered on there repeatedly called to make sure item was in stock, they said it was, said they were so "busy Shipping it wouldn't ship for at least 14 days "...then 21 days later they say they are out of stock and canceled the order, they take orders without having stock and repeatedly lie saying its in stock they are just too backlogged on orders, taking 14 days to ship is ridiculous and is a lie, they don't stock the items they sell , that the bottom line. I will never order from them again...and would not recommend them. Stay away from locked and loaded! read more

This place posts on the Internet that they have items in stock which like many gun shops they do not! I spoke with a customer service rep on the phone she said they had my optic In stock and we're shipping it asap! "was also a lie" they do not have my optic In stock it's been two weeks! They still have to get it shipped from someplace else to them..... then they can ship it to me finally. Spoke with Blair the customer service supervisor apparently was very combative and rude to me on the phone today. Blair inform me of how their shop works and that they do not have items in stock and that all of her customer service reps know this and should have told me. At this point in time I asked Blair the "customer service supervisor" what is going on with my order? where is it? Blair could not even answer me did not know " I'll have to look into it and call you back" she said before I hung up. Don't Order From Here! read more

Will not accept returns, for any reason. Seriously? With sales absolutely THROUGH THE ROOF for all things gun, these jokers can't be bothered to accept the return of a factory new component in the original, sealed packaging, even for a reasonable re-stocking fee. Take your business elsewhere. read more

Very rude and terrible customer service. They sent me the wrong part and made me make several phone calls and jump through a lot of hoops before they would even look into the matter. Still not sure if they are going to correct the situation. Very rude. Beware if you value good customer service. read more

Tried calling them to get a order twice . they do not answer the phone .. not going to do buss with some one like this .