Don't give these people your money! The product I ordered never arrived via FedEx ground. Tracking information showed mutiple packages were sent using the same tracking number as my package. I have yet to hear back from anyone on my last inquiry and so I assume that I too will be a victim of locked/loaded scams. Save your money and pay a few extra dollars to purchase from a legit vendor in the sporting goods community. This place is a nightmare and will never get my business again. Based off their review history It seems this store has stolen thousands of dollars from it's customers. You've been warned. read more

8 minutes ago I've been trying to cancel an order for 3 days. I purchased a weapon, that was "in stock," 3 weeks ago. After never shipping and being giving vague answers, I decided to cancel. I called the company directly, instead of via email. I explained my reasoning and was told I'd recieve an email with my cancellation notice soon. I was abruptly hung up on... Never receiving the cancellation email. I've sent 2 emails since, and called once. I have received nothing from this company. My first experience from this company was decent enough. But, after selling me a weapon they apparently didn't have in stock, and proceeding to lead me on for 3 weeks... I'll look elsewhere. Update, 4 days later... Still have yet to ship my weapon, going on 4 weeks. Primary Arms shipped a weapon next day, and I got it within a week. They're willing to now refund my money, if I am willing to give up 15% of the order. They're willing to return MY money for a product I PURCHASED that they HAVE NOT produced... If I'll allow them to steal 15%... I'm waiting for my order to be fulfilled, as I'm not in the business of giving a non deserving company free money, though that's what they seem to think. read more

I still don't have my order shipped, despite the fact that I placed the order a month ago. I understand many shops are overwhelmed with the influx orders and have extended order processing and shipping time. But it's already a month and there is zero communication about the updated lead time. read more

Do not do business with these people. You've been warned! I was in the market for a rmr, and their low prices lured me in. I place my order 03/04/2020 today is the 16th and I have yet to get a tracking number. I was originally told it would take 7-10 days to be shipped (or sooner). I placed a call to check on the status of my order today. They literally have done nothing since taking my money almost 2 weeks ago. After making my unhappiness known to the customer service rep she offered to contact shipping to get the ball rolling. At this point I just want my money back. To my dismay, I was informed that I would be charged 15% restocking fee. 15% of my hard earned money for doing absolutely nothing! After a few intense minutes of conversation she goes to inform me that if I wait 2 more additional days I could call back and then receive my full refund, which to I immediately agreed. As I write this review I just received a email containing a tracking number. A tracking number that has no label yet created for it. Smh! Why not just returned my funds? Why not make things right? Why???? Needless to say I will never do business with this place again. In this day and age no one more expects to wait 3 weeks for a simple order of instock items to be filled. Nor do we want to be wrongfully extorted out of our money. 15% restocking fee for taking me cash and doing NOTHING for WEEKS! read more

Found a sought after difficult to find gun. Ordered it the evening of Sunday Nov. 8th. Monday they asked to have my chosen FFL resend documents. Gun was delivered 11/17 as promised and described. We are extremely pleased. They had a hard to find gun, and had it delivered quickly at a good price. read more

Paced two orders on December 10 2020 less than an hour apart. One was shipped the next day the other took 36 days to ship. Both items were "in stock" when I ordered. I asked why my 2nd order was taking so long to ship and they said they were "backlogged with orders". Funny how one order shipped the next day with no "backlog" problem. Looks to me like they dropped the ball on the 2nd order and are trying to cover their a@@. Thought I'd give them a 2nd chance. Placed another order on Jan 14 2021 for an "in stock" item. 16 days later I get an e-mail saying it's now "out of stock" and they have canceled my order and will issue a refund, that will take 3-5 business days to complete. Funny how they can take your money the second you hit the "submit order" button but it takes DAYS to get your money back. I would say FAR FAR away from this "mickey mouse" company. read more

I have no idea what is going on with the negative reviews. Bought a hard to find (actually, impossible to find) gun at more than $400 off the suggested MRSP of $1599 on the manufacturer's website. Was shipped three days later. Absolutely brand new in perfect condition. I don't normally write website reviews....but fair is fair. read more

I was lured into ordering a firearm from them online based on their pricing. I ordered on Jan 2nd. It's Jan 20th as I write this and there is no gun on its way still. They've ignored my past 2 emails to follow up including one to ask them to cancel the order. After that email, they created a Fed Ex shipping label that has languished for 3 business days. They are not actually shipping anything so far. They just created a label to try to placate me I guess. You get what you pay for. If the business isn't staffed to handle the volume of input based on advertising on a national basis, they need to hire more people or change their business model to focus on local customers. Expecting customers to pay hundreds to thousands of dollars off the promise that eventually you should hear about the shipping is an unfair expectation in my opinion. I disputed this charge with my credit card company because I could not get a response or a delivery. Now this seller is saying: "Unfortunately if a dispute has been filed we are unable to have any further contact. Thank you!" You have been warned not to deal with this company. Update to my situation: After filing a dispute with the BBB, my credit card company, and the IL Attorney General, this store finally shipped my firearm. When it arrived at my FFL, the magazines that were supposed to come with it were wrong. I called their phone number as instructed in their confirmation but they close at 3pm Central Time, so I left a VM. I followed up that with an email and another email after that. It's been 3 full business days since I left the first message on the day the gun arrived and I have yet to be contacted by the company to resolve the matter. As of 2/8/20, another full business week goes by with no response from the other than "a manager will look into it" and then "the manager has been out sick all week." read more

Same thing as previous reviewers.... WORST EXPERIENCE with an online retailer I have EVER had. I had to dispute with my CC company as well. Take these negative reviews as gospel, as the positive ones can ONLY be from Locked and Loaded staff or family and friends. read more

First of all, I will say I got a very good price from them. With that said, when I originally called and spoke to the woman in their "customer service department," she's apparently is the same person who takes your order when you press a different button. When I spoke with her that morning about purchasing a Bond Arms Century 2000 derringer, she looked up the price (as did I) and we both said that we saw it was $433.87 on their site and was listed as being "in stock." She said she would have to check the availability and that I could call back later. When I called back later, she said there was one they had in stock and the price was $459. When I spoke to her and explained that we spoke a few hours before that and it was then listed as $433.87 on their website, she told me that sales of guns in their store can affect pricing. I was like what? She just told me she had to see if they were any available and she found just one. She then told me that someone else had bought one that day. I found that hard to believe. So I told her I needed to speak to a manager, and she said to hold on. When she came back she said she spoke to the manager and the price was now $439.03. Still a decent price, but what kind of scam is this? When I continued to explain to her that their website (that she had mentioned the price to me as well) said $433.87, she said they don't do price matching! It's THEIR own website! When I mentioned I was going to leave a bad review, she said there was nothing else they could do for me and she literally hung up on me! When I called back, I spoke to her and we were able to complete the order for $439.03. It's only about five bucks but it's the principle of the thing. What kind of place are they running? I've never had this happen before anywhere else. While I got a good price, I would definitely not buy from them again. read more

Exceptionally poor service. Very difficult to reach by phone. I ordered an item that was manufactured by Iver Johnson, a 9mm magazine for a Glock. It doesn't fit either of my model 19 or model 22. LL's response on this fitment issue, "Sorry, no returns, call the manufacture" . They have my money and will not cooperate. My attitude, it doesn't fit, take it back, make it right with a different one or a different manufacture. By the way, contacting Iver Johnson, they stated to contact the seller for a return. Poor service and poor policies. They are order takers and are not service orientated business. Buyer beware! read more

Ordered an optic, got a box quickly, wrong item inside Trijicon box. Order from a reliable dealer.

So far, not so good. These guys were great when it came to taking payment... It has been 7 days since I ordered from L&L. Website site says shipping in 3 to 5 days, nothing yet. Gave a call this AM and was told again 3 to 5 days, when I pointed out we were at 7 days I was told it could take up to 10. I don't really mind waiting a few days but don't take my money, have me pay for expedited shipping and then not ship. A great price doesn't help if they do not deliver. I'll update if and when it ships. read more

WORST CUSTOMER SERVICE EVER!!!!! Called to verify on 7/15/19 that the gun I wanted to order was in fact CA Compliant they stated yes and i proceeded to place the order online. Handgun shipped out 4 days later to my local FFL. At this point everything seemed fine, gun arrived 7/22 at the FFL this is where everything went down hill I get a call once it arrived that they had sent out the wrong gun and it clearly stated on the case it was not on the DOJ Roster. I informed The FFL that I would contact them ASAP. I tried calling multiple times leaving multiple messages for some one to contact me finally got a call back 2 days later from a rep I informed her that the wrong item was sent and it clearly stated it was not on the roster she apologized and asked me to send the pictures to an email so that the manager could review them and contact me when he got in, I waited all day didn't get a call back I called back and was able to get a hold of the same rep again who informed me that they had been in meetings all day and he would contact me the next day. This would Be the last time I spoke with anyone. I continued to call and leave messages with no return calls I sent out multiple emails with no response. I finally had to go through my bank and file a claim in order to get my money back. To this day 7/31/19 I have not heard back from them. Save Yourself The Trouble And Buy Somewhere Else!!! read more

We called and emailed Lockedloaded.com trying to get our order changed. They never responded to voicemails or emails. When we eventually gave up and called to cancel the order the next morning and they hit us with a 15% restocking fee. I told them, "If you had answered your phone calls or emails I would never had to cancel the order. " Didn't bother them. They keep 15% and you get nothing. read more

Don't waste your time with this shop. I made a purchase on 4/3/19 n off course they charged my bank right away. Now 4/17/19 n nothing. Debbie has no idea where my order is. I asked for a refund n she said they would charge a 15% restocking fee. I don't think so. Not my fault they haven't shipped or have a clue of my order. I have placed a claim with my bank and will also do one with the BBB. Don't do business with this shop. read more

I would give zero stars if I could. I placed an order with this "company" on March 7 for an "In Stock" item. They charged me immediately and sent me an order confirmation email. My order status shows Processing at that time. It was for two non-FFL items for a total of $282. After that, I never heard from them again. About a week later my order status changed from "Processing" to to nothing. It showed no status on the website. I called them early in the morning and asked for an update. The lady said she would look into it and call me back later that day. I never got a call back. I called again the next day and got the voicemail, so I immediately called back on a different phone and miraculously got through. The lady on the phone told me "I don't know your order status, I'm seeing the same on my end". They had no clue as to the status or whereabouts of my order. I called again a few times throuought the week, sometimes they would answer, other times they would not. I always got the same response "I can't see what the status of your order is. I finally got a shipping notice a couple days ago with a tracking number. However when I clicked on the tracking number, it showed my package was going to be delivered to a zipcode that was not mine. No address and a zip code that was not close to mine. It's now showing as delievered and I have no package. No package and I'm out nearly $300. I called them this morning and of course, they have "no clue". I'm currently looking into any actions, legal or otherwise, I can pursue on my part to get a refund. Literally the worst experience I've had shopping online. I would rate zero stars if I could. read more

My experience with this company is the same as the other 1 star reviews. I probably wouldn't be writing this if the company didn't give itself a 5 star give us a break we're not amazon or Walmart self review- just SAD. I don't think Walton and Bezos started off blaming someone else when they failed. They are in an online shopping space, that's the competition. My order and credit card charge was March 19. The product was sent from TEXAS and received April 5 with a packing slip that said the order was made April 1. Some missed opportunities there. Based on their self review I envisioned family members feverishly packing boxes in their storeroom in IL, not Texas. The communications I had with them was me wondering where my item was so I initiated emailing and calling. I signed up for their online account so I could track my order status. That said I had no order at all, which added to the worry. Their website says it will be shipped 3-10 days, and an email when it's shipped. Neither of those happen. I assumed guns may take a little longer, but non-regulated items may be on the 3 day side. I gave 2 stars because I do think they are trying to get it right, not a scam, and their prices on what I ordered was very good. If you're not a nervous online shopper, okay with having your CC charged a few hundred dollars with no communication and a failing website tracking system, and not in a rush-- this place is for you. Hopefully they improve, just realize when you buy they are not amazon or Walmart nor in their own words are they trying to be. read more

It took 3 weeks to receive an item that was listed as in stock. Even during the height of the pandemic, shipping didn't take that long. Item as described and price was good but I'll look elsewhere in the future. read more

Horrible company to order from.... read google reviews also there are many more about horrible service. great prices for items but thats all that is good from them...... 8-14 day shipping times in April 2022 come on man thats horrible to begin with.... Then to have your online order that was paid for sold out from under you ( verified to be available and in stock ) had i not called in after 9 days i wouldnt have even known..... read more

Beware www.lockedloaded.com located in Illinois. I ordered a Springfield Alpha from them on 4/10 at a good price based on an ad I saw on gundeals.net. I even posted it in a deals thread on a firearms forum where I am a member. I filled out my information including my credit card info (I am worried now that I gave them that info) and ffl information. I got an email back from customer support with an order #. All seemed well. I did not hear anything after that. My wife gave them a few calls and basically after 2 days they said that they could not find the order and that I could order the gun again at a higher price. They said it did not matter that I had the order # and confirmation, there was nothing they could do. Over the last couple of days I did what I should of done before ordering the gun, checked reviews on them. I found a lot of recent negative reviews about the company from Google Reviews and Yelp which I linked below. It seems like my experience is not that uncommon with them. I have done business with a lot of on-line firearm companies over the years. I use gundeals.net regularly. This is the deal and online company bad enough that I felt it worthwhile to warn others away. In the end I am not out any money, (although I gave them my credit card information which in light of my experience with them is worrisome to me), but based on my experience and the experience of others I want to give people a heads up that this is not a good company to do business with. You may very well be wasting your time if you do business with them as I tried to do. Yelp review: https://www.yelp.com/biz/locked-and-loaded-pana Google review, you have to click on the review tab to see the reviews. https://www.google.com/search?client...20IL%252062557 read more

Good pricing on parts that is subsidized by high shipping costs and long delivery times. While even with the high price to ship a trigger, it was still less expensive than other outlets. The bummer is paying 14.00 for shipping an item that weighs a few ounces and it taking a week to get here. Priority or first class mail costs much less that 14.00, and can travel across the county much more quickly. It seems obvious that the shipping department is a profit center to make up for the low "add to cart to see price" price. Still a decent deal if you're not in a hurry. read more

Lock and Loaded is a fraud. Today I received an email stating that my order of a HK VP9 could not be fulfilled because they did not have the stock to fulfill the order. According to their follow up email, it was due to "technical difficulties". Well how can they wiggle their way out of the order that was placed 2 weeks ago, same issue, different item. Here's the kicker, the VP9 that was out of stock has been relisted at a higher price and it shows in stock! Stay away, they will charge your credit at time of purchase, send your out of stock email and then you have to wait for your refund! read more

Got a great price on the firearm I was looking for, didn't check their reviews until AFTER ordering. The reviews scared the hell out of me, especially since I had trouble finalizing my order on the website. Called customer service and, to my surprise, they were great! They took care of the problem and I received exactly what I paid for. Took one star off because shipping did take a little longer than I'm used to. All in all a positive experience though. read more

This place is like a bad used car dealer. They advertise a cheap price for a rifle during the checkout process they bumped it up almost $100 The old bait and switch. When I called, I was told the ONE gun at that price had been sold but they could sell me one at the new higher price Buyer beware I would have left them negative Stars if that was possible read more

Order# 4451 - 17 days later and they have not shipped anything. Manager said he would not cancel my order without charging me a 15% restocking fee, even though they admit to not shipping any times out. Ordered on 4/1/2019. Website would not let me log in so I emailed to them to make sure that everything was "in stock" as the website stated. A D.R. (initials only out of respect for the staff) emailed me back and told me a hangaurd was back ordered. I submitted an alternate handguard that was in stock and to let me respond back with a status, but he never responded back. I called back on 4/4 and BL told me there was not status update on the hardguard, but she would call me back. After 1 hour later I called back and spoke with De who said there was still no status, then BL called back 3.5 hrs later and stated that the handguard was in stock and would ship in 3 to 5 business days, 10 business days at the worst. Many calls later where I was told over and over again everything was in stock and ready to go, on the 10th business day, still no reason was provided for the delay. I asked to speak with a manager, who never called me back. On 4/18 I called and was finally informed by De that my handguard was not in stock and could take up to one more week to get in stock. I asked to cancel my order, she spoke with her manager that said I could cancel only the handguard with no penalty, but if I wanted to cancel my 17 day old order of which nothing has shipped as of yet, I would have to pay a 15% restocking fee. I asked her to see if the manager would waive it the fee, she said the manager said no, he would not waive the stocking fee on an order that they lied to me about and have not shipped out a single item for... Buyer Beware. A message to the owner. With your pricing you have the capability to be and enormous ASSET to the firearms community. In order to do so, WE (the community) have to trust you. Lies, delays, and 15% restocking fees for your errors are not the way to go about it. You could have simply shipped 95% or my order 17 days ago and let me know the handguard was not in stock. I would have been happy and ordered it elsewhere. This could have gone down so much better. Thank you and take care, Rob read more

Horrible customer service. They advertise things as in stock, yet take weeks to ship. In reality they are taking your money early while waiting for their vendors to supply them, denying you the ability to order from some place who actually stocks items and advertises truthfully. Customer service is unhelpful. Will not buy from them again. I choose only to work with honest people. read more

Buyers beware! Labels & Sells non-CA legal firearms as CA legal. This shop misinforms buyers. I placed an order for a brand-new CA legal pistol because I needed a CA legal one. I contacted a CS rep from the manufacturer and was informed that the pistol is not legal in CA. Folks, please don't waste your money here. read more

BUYER BEWARE: Ordered an optic on April 3rd and its now April 18th. I reached out on April 10th for an order status and they emailed me stating there was problems with my shipping and billing address being different. Even though they charged my card on April 3rd? I have not made any progress talking to their customer support (when they answer). It's now April 18th. I have no product and they have my $500. If I cancel, they also want to charge a restocking fee for a product they did not ship within the 7-10 business days and they still can't provide an estimate on delivery. read more

Wow! I cannot say enough great things about this place! My wife and i were sketchy after reading the reviews but she went ahead and ordered today. Hours later she had a tracking number and shortly after FedEx had already had it in their possession! Will post if any issues at pick up. Thanks Locked & Loaded! read more

So I ordered a handgun online from L & L. After doing so I saw a number of negative reviews & wondered what I got myself into? Yes they process your payment prior to shipping & your firearm might be shipped via a distributors warehouse. They sent me tracking info on day 7 once it shipped. 4 days later I received it in good condition & as described. In hindsight, as with any online retailer it pays to read their policies prior to deciding to make a purchase. I would consider purchasing from them again especially if it is a hard to get firearm as it was in this case. read more

2 orders with this company and 2 bad experiences. First order was primarily for some AR magazines they had on sale but since shipping and handling was $14.99 regardless of what I bought I added a couple of more items I would have normally purchased elsewhere. 10 into waiting on my shipping information I get an email telling that they are currently out of stock on the magazines I ordered. So I told them to cancel my order, they said sure but it would be a 15% restocking fee on the rest of the order. It has even been unstocked in order to be restocked. Are you kidding me? I explained that I only purchased those other items because I was purchasing the magazines through them. I asked to speak with a manager, still waiting for that call back 5 months later. I didn't learn my lesson on the first order and got sucked in again by their pricing so I placed a second order. Credit card was charged immediately after waiting 7 business days for shipping notification on items in stock I called to find out when it would ship. They have no idea and can't tell you. Once again I was told I would get a call back or email once they checked with shipping and I am still waiting. How do you not know when something is shipping? 10+ days to ship something that says they have in stock is ridiculous. The best part is when they can't tell when something will ship and you need it for something at a specific time so you try to cancel your order so you can order it from somewhere else, you get nailed with their now world famous 15% restocking fee. This is some business model they have. read more

Ordered a Ruger MPR for $50 less than anywhere else on the net. Shipped in 8 days. No problems at all. If you can wait, it is worth it. Would buy again. read more

I purchased greatly priced hollow point Sig Sauer ammo and weapons light from locked & loaded. It did take a while for it to ship, but I'm happy with my purchase and service. read more

I ordered and paid for a Tikka t3x rifle. After 7 days it still had not shipped. I called and they said they had a software glitch. They did not have the rifle in stock. They didn't email or call me to inform me that they were not going to fill my order, nor did they refund my money until 7 more days after I called and requested it. They had the lowest price on the net. Click bait. Fool me once........ read more

Total frauds. Placed an order and three and a half weeks later, no items delivered. I sent an email telling them that I was going to contact my credit card company for a charge back and they emailed me back saying one of the five items I ordered was no in stock. In the email they said they attempted to contact me numerous times via phone. Well I have no messages and no missed calls. I emailed them back and told them to ship the items in stock and refund the item that was out of stock. That was two weeks ago. No contact and no items delivered. I should have checked the online reviews before wasting my time with these people. Don't make the mistake I did and try and do business with these people. Take your business somewhere else. read more

worst experience ordering something ever!! They take and hold your money. Had to dispute the transaction with credit card company. What a disappointment. 10 days, multiple emails and phone calls for tracking number went unanswered. Then they sent a tracking number but never put the shipment into UPS, just held the shipping label with tracking number. And then they want to charge 15% for canceling which is more than they would have made selling the product. SCAM!! read more

I received an alert from Ammoseek that this place had the ammo I needed on sale. Sure enough, and it was CHEAP !! Picked up several boxes.... and then it was time to Register.... what a nightmare. Let me preface by saying that I am stationed to an Army base in the southeast and I don't even need this type of vetting to get let onto the base. OK, we get it... YOU'RE SECRET SQUIRREL... But do you really need all of this information from me??? TWO passwords ? Why ? Long story short, instead of being able to purchase my ammo and be happy, I was pissed because I had to dick around so long with their security protocols and by the time I got to my cart, they were out of stock again. But it's okay. There are hundreds of others who want my business too. I'll just wait a little while and buy from them, instead. read more

I did my order in April 7 2020 but unfortunately till this moment they didn't shipped it inspite of I call them everyday and ask about my order I called them today and the woman said I have to ask the supervisor sure she promised to call me but she didn't, I called her again and asked her about solution she answered me supervisor said my item will ship soon but till now there is no action from them not today is the 12 business day of the date of my purchase . I advice everyone to don't put yourself under their hands. read more

Let me start off by saying I've been buying guns online for a while now but this has to be the fastest a gun has ever shipped literally next day along with some amazing prices it was kinda a no brainer. I had a few issues as I ordered the wrong gun but thankfully I was able to work things out with them and get the right one in process. read more