Business is closed while ago even still have the signs. As of 2/3/2025 I was told that this…read morebusiness is permanently closed. Very disappointing to find this at their store.

I took 4 old watches here and it was only 15 dollars per watch to replace the batteries. Glad I…read morefound this place.

Nancy the owner of Bao Hoang Jewelry took special care of my wife and I with multiple jewelry…read morepurchases these past couple months. My wife and I came into the store browsing around for jewelry and Nancy educated us the difference between Natural Vs. Lab diamonds. We appreciated her honesty and excellent customer service. We came with more knowledge and as happy customers. They have great pricing for different types of jewelry as well. I highly recommend purchasing jewelry from her or checking this place out.

UPDATE 2/21 This unnecessary mass essay of a response is…read moreliterally full of excuses. Also, it's 100% different from the response that y'all left a week ago lol. This is my honest review and this is my honest experience. This sorry excuse of a response containing false information proves that y'all do not have any clue as to how CUSTOMER SERVICE works. And to insult me and tell me that my honest review is coming from a place of "entitlement"......a customer that paid $13,600....IN CASH...is disgusting. Your business is notorious for screwing people in the Vietnamese community in Houston. You're lucky that they aren't able to translate their frustrations clearly in English for the masses to know about your dirty practices. We can write a book about the community's experiences with your scheming ways and poor washed up theatrics.

I've purchased multiple pieces here in the past (5-6 items) and even recommended this jeweler to…read morefriends and family. Unfortunately, I can no longer do that. The quality has been disappointing over time. I've had to replace a bracelet 2-3 times because it kept breaking, even though it was supposed to be solid gold. Each time, I was charged again, despite not having the bracelet for very long. When I raised the issue, I was told there's no guarantee. At this point, I can't justify spending more money here. Just a fair warning to others. Thu's will be the last time I shop with them.

been a customer here for about 4 years. they always give me great price on gold even when the…read moremarket went crazy high. I appreciate them big time, great customer service & always friendly family vibes. Buy gold from them you will not be disappointed!

Amazing experience we absolutely enjoyed the atmosphere the customer service and the quality of…read morejewelry. I know my mother is extremely happy with her custom unique jewelry!

I have been here several times to not only repair but sell scrap gold. Every experience for me has…read morebeen a real pleasure. The items are repaired in a timely manner and done properly. Selling scrap is easy and low pressure.

Came to circle pawn and Mrs. Maira helped me pick out a prefect and beautiful ring for my fiancé…read more Customer services was great and professional and even offered deals and future deals for my return. And the value of my purchase will remain which is a great safety net.

excellent service, amazing quality - love everything but sad they retired now-- they are greatly…read moremissed

Cay is amazing! This is the only jewelry shop I go to while on the island! She knows a lot about…read moreprecious gems and was so helpful. I will be back!

I found Amir after reading a lot of reviews about jewelers. What I appreciated about Amir's reviews…read moreis that he didn't have a single negative review. I was not disappointed. I asked Amir to resize and join a ring and a different sized enhancer that my husband bought separately. The work he did is absolutely beautiful. I'm completely satisfied with the work. Having my ring joined and fitting me so beautifully brought tears to my eyes. Amir's primary focus is on jewelry design and creation. I got to see some of his unique pieces, including this amazing moveable band that spun within gears. I've never seen anything like it. His work is top notch and he'll do whatever he can to make sure you walk away happy. Having my ring back in such beautiful condition was worth every penny I spent on it. And honestly, my ring has never looked nicer.

Amir is so talented and I trusted him implicitly with a piece of my grandmother's jewelry. He was…read morethoughtful in this planning and execution. I will tell everyone how wonderful Amir is!

I am super happy with my purchase from I W Marks. They are currently hosting a liquidation sale as…read morethey are closing their doors after over 40 years in business. I would definitely recommend checking out this location if you are a jewelry girlie (or gent) as they have hundreds of pieces at great prices. Even thought there were dozens of people shopping, I was greeted fairly quickly and helped by Brittany one of the jewelry sales reps. She was very patient and helped as I browsed through options and answered various questions on the clarity of stones, designers etc. I ultimately decided to go with the cluster ring shown in my picture which I am still so excited about! I absolutely love it (18 carat gold, with small diamonds, and various gemstones like emerald, topaz) and again got for a really awesome discounted price. They're adding new pieces to the sale daily, fun to check out!

IW. Marks was first introduced to me by my grandmother in law Christine Grisham. She would purchase…read moremost of her pieces here. I have also purchased a few items here and imI am always met with kindness and great service!