The staff was great. Not a long wait. I left with what I needed and feel better already. Berenice was very helpful. Doctor was informative explained everything so I could understand. I recommend this clinic. read more

Great doctors and staff who are always concerned about my health. They provide the best care anyone could ask for and work hard to get you feeling better in a short amount of time. read more

I took my 14 year old daughter there for an ankle injury. We were in and out in under an hour. The employees was amazing!!! Marissa, Katie and Bernice were the medical staff that provided her care. The paperwork was simple and making an appointment online was an option. We did walk in and as soon as we filled out the forms, which took about 5 minutes, we were helped. I highly recommend this facility. read more

I came in because I injured my foot 3 weeks prior and it had still been bothering me. I needed a doctors note to get off work to let my foot heal. I explained all of this and they preceded to look at my foot for not even a minute and said "it's probably sprained". No x-ray was given and the doctors note I requested only gave me 2 days off as if that would ever be enough time for an injury to heal. I went to an actual foot doctor the next day explaining the same thing. They immediately x-rayed it and turns out my foot had multiple fractures. So basically I got scammed out of $200 they helped me with nothing. The lady at the front desk was also very unfriendly. read more

Overall good, I only has a little problem with appointment scheduling But it got taken care of quickly Staff was professional and courteous Ample parking and building access. read more

Lockport Express Medical - Artwork in waiting room - Urgent Care Near Me - Lockport, Illinois

The manager Maria is double faced, extremely rude, and it has no self-respect. I went to get a drug test. And when I was in the office waiting to get in she kept on starting me down like I don't belong here read more

Been here plenty of times and the Drs are usually nice but my last Dr was so ignorant. Told me he doesnt have a "magic pill" to make my issue better. Also told me when i had concerns about my pain and my job that "you never have to work again, its not an obligation" in a condescending tone. Also prescribed me a medication to take before work that makes you drowsy/dizzy even though i told him i drive for my job. Diagnosed me with salmonella even though the blood test i took shows negative. read more

I felt harassed By the doctor Glowacki Mathew about my sexual activity, he was unprofessional and didn't listen to me speak, he didn't let me finish my sentence when I was trying to explain my situation, he didn't discharge me properly he walked out the room and slammed the door next to me without saying anything, Berenice Velasquez didn't check my weight or height, as a young Mexican girl I felt racism from all of the stuff extremely rude. read more

They were open when I needed them, even though it was a Sunday. I guess they understand that people don't only get sick Monday thru Friday and sometimes rarely on Saturday between the hours of 8 and 5. They were compassionate, kind and took great care of my mom and best of all they took her right in when we arrived. They had to start an IV because of her symptoms and she is a very difficult stick especially since she was dehydrated. in addition, she is a left arm precaution and had numerous prior hospital er visits so her right arm was battered with multiple IV sites. As a matter of fact she was in the ER the Friday before and they couldn't find a vein so they used ultrasound to try to find one for blood work and an IV. They stuck her numerous times and had numerous nurses probe her arm with needles to try to find a vein. I was heartsick to think they would torture her again, but the medical assistant Melissa found the vein without the use of an ultrasound and went in once and it was done. I was amazed and grateful. God willing you never need to go to the urgent care but if you do, Express Medical in Lockport is worth the trip. Great Staff coupled with compassion makes for a wonderful experience. I would out of our way again to frequent this Express Medical. read more

I'm surprised they haven't killed anyone yet due to their inability to read lab reports. I was in stage 4 kidney failure and they sent me home!!!! Finally took myself to the ER and was told I should have been immediately sent to the hospital via ambulance. I showed the ER doctor my lab work from Lockport Express and she was very upset and wanted to know what physician had mistreated me so badly. I was immediately admitted and spent 3 days in the hospital. I will never go here again and know I have to see a kidney doctor regularly until it's hopefully determined that I have no lasting permanent damage to my kidneys. read more

Used to really appreciate this facility. still decent at getting you in and out and nurses are nice. however did not tell us now out of network or collect copay etc until AFTER seen. Also the doctor was terrible. Rush through. Didn't even listen for chest congestion etc. We had to force him to slow down and do his job. read more

I made an appointment and ended up waiting 2 hours. This is so annoying because I made an appointment and still had to wait

Made an appointment for 10:42. Got there early as directed. Ended up waiting well over an hour for an appt. Which is insane. If they were that behind either limit walk ins or appts. Or call and say come later or even come back. When they tell walk ins it's an hour wait and someone with an appt. Waits over an hour that is very ridiculous. I normally love our experience but this one makes me not want to come back. Making a 5 year old wait that long is crazy. read more

I wasn't feeling well recently and decided it was time to get tested for covid, and was able to book an appointment the same day! Went in for my appointment, had the test completed and within 15 minutes I knew what the results were! The entire staff is amazing as treat each patient with the best care. read more

I went to get a refill of a med that I ran out of. They refused to refill my prescription because according to them, I've been off it for over a month. I have NOT been off it. In fact, I have a refill just waiting for a doctors approval. This particular medication is hard to withdraw from, and and the withdrawal can cause potentially fatal seizures, stroke, and more. So, they deliberately left me in a potentially life threatening situation. If I die, at least I want it on record that it's because they refused to give me the medication I need. I know the law. They COULD have legally helped me. In fact, I have a prescription at the pharmacy, waiting for a doctor's approval. But they deliberately chose not to, and made me feel like a drug seeker for asking for meds I'm already on. I'm currently looking for a awy to file a formal complaint. At first they were nice. After I told them I had the scrip waiting for me, they became smug and rude. Promised to return my phone call, didn't, I called back, they disconnected me. I wasn't raving or angry. I didn't even raise my voice. The fact is, I'm in real physical danger. If your arm is hanging off, I'm sure they'd help you. For anything else, I'd steer clear. read more

I had a great experience today! I needed to come in for a sinus infection so I made an appointment. Then my daughter's daycare called me and told me I needed to come pick her up for possible pink eye. I called Lockport Express and they said they could see (she's six months). So we both went together and I showed up early and everyone was so helpful. I had two nurses work on getting both of our temperatures and stats at the same time and then we were put in a very clean and cute children's room. The Dr was very nice and helpful and was very sweet to my daughter. I couldn't have asked for a better trip to the Drs, especially when we came together with different issues. read more

No waiting. Knowledgeable, friendly staff. Nice clean medical facility. Thank you!!! read more

PROS: Great for pre-employment physicals and TB tests. Clean and quick. Professional and easy to get in and out. CONS: They don't go through insurance for physicals and TB tests. read more

In and out in 20 minutes to get medicine for my sinus infection, couldn't ask for better! Also, they'll Bill my insurance first so I didn't even owe anything the day if the visit. read more

They got me in and out quickly and were extremely helpful. I followed up with a specialist the next day and he was impressed by what they did and the medication they prescribed. read more

I know everyone is busy. However when your family is given precise covid test times 6 minutes apart, and you receive a text that morning reminding you to be on time, it is unacceptable to wait two hours in the parking lot to be called inside. If walk ins are taken first, then appointments should be started after that. The morning text could have told us that things were behind and adjusted for that. Two hours waiting and we still are in the parking lot!! read more

After waiting for hours at another immediate care, I gave up and decided to try Lockport Express. Very quick check in, didn't wait at all to see the doctor and my son's prescription was called in right away. So much simpler and timely than the other care place we had been going too. This will be our first choice from now on! read more

We went in for a medical test and found additional services required. Amy was the nurse who helped us though and was helpful, friendly and extremely accommodating. We needed to see the doctor who attended to every detail including calling the hospital I was sent. The doctor communicated a few times to the hospital showing his great concern for the patient. My wife and I are extremely impressed. We would recommend this facility to anyone needing health services. read more

I have been there a couple times. Of course in a pinch on a weekend where my general Physician isnt open. However, they are always quick and get you in and out. Very polite. Very convenient to the area. Love its an option for me when needed read more

This place is great. However, don't go there for a covid test. You will be brow beaten and disrespected. Unless of course you don't mind being spoken to as a child. Not everyone there is disrespectful. I'm only referring to one of the male doctors. read more

Ericka was so helpful when getting a Covid test. She was gentle and caring. It was a great experience.

Came here for a Covid teat for a trip and Elizabeth was the person who swabbed me. She was GREAT, FRIENDLY and I appreciated her professionalism. She got all my vitals, did the swab without causing a nosebleed and was done before I knew it. She deserves a raise!! read more

Brought my cranky 16-month-old in and within 30 minutes I was in and out with a confirmed ear infection and prescription for amoxicillin. The room we were seen in was clearly a kids room with puzzles and cute Dory and Nemo decor. The PA we saw was so kind and genuine. read more

Haley was quick, informative, and nice during the entire process. The process for signing up is also quick and easy.

Nothing "Express" about this medical clinic. Planning ahead, a few days ago, I scheduled what I thought would be a quick in & out rapid COVID test. I arrived 5 min early, and am sitting here in the car and they are an addition 20+ min behind. I strongly recommend NOT coming here if you're a person who honors appointment times. read more

This place is so clean and updated. The 2 times I've been here I was able to check in online before I got there, then was taken to a room within 5-10 min of my arrival. The staff is nice and the doctors seem very thorough and knowledgeable. If this place is open, I highly suggest going here instead of the ER for non life threatening medical issues. read more

My 16 yr old son saw Dr. Sheridan after not waiting more than 10 minutes. She was awesome and explained to him in detail so he could understand everything going on. I don't visit often, but when I do I always leave the building grateful that we have this in our community. I highly recommend! read more

Extraordinarily friendly and efficient staff makes up this immediate Care center. Wait is minimal (usually) - I've been out in less than 30 minutes for a sinus infection with antibiotics given and careful explanation by doctor. Every member of my family has been seen here and we are very happy with the attention and care given. Highly recommended when you need minor medical attention. read more

I was sent to a collection agency for their mistake. I gave them the correct insurance card but they used the old one they had in their system instead of the correct one I gave them and so the bill was not paid due to their error. The first bill I got was a letter threatening to send me to collections. I called and said I dont understand it should be covered by insurance. I was told, oh it looks like we submitted the bill using your old insurance card and thats why it wasnt paid. I was told dont worry about it we processed it correctly now and put it back under insurance pending and then what happens, I get sent to a collection agency. I was told oh dont worry we will call the collection agency. Well I Wasnt going to believe them this time so I made sure I sent a letter to the collections disputing it. What a mess and none of it my fault. read more

My visit to Lockport Express Medical went well. The price for the office visit was $95 which is reasonable(I don't have insurance I am a cash pay). I didn't wait long. The office was very clean and my PA was very nice and knowledgeable. I would definitely come back. read more

I just left there the worst customer service, the wait is way to long. None of the staff is on the same page I had 4 different people in my room. They dont know how to give shots in the shoulders!!! ITS SUPPOSED TO BE TWO INCHES DOWN FROM THE BONE, ACROSS FROM THE BOTTOM OF THE SIDE DELT YOU CAN MAKE A TRIANGLE WITH UR FINGERS!!! That is a huge area to hit !!! She was not close at all and went in the crease of my side delt and tricep smh read more

I love that I have this facility so close to my home. When our family Dr is not available we come here and are always treated amazing and get great quality care. I hope not too many people find out about this hidden gem for medical care, I don't want them to end up getting too busy that the wait times are then long. The PA's that I have seen are the best!!! read more

I have been here a couple times for myself and a couple times for my kids. Have always been treated with respect by all doctors. I will come here over Silver Cross any day any time. The waits are minimal for urgent care and I have never felt rushed by the doctors. The nurses are friendly and know what to do. It's nice to feel like someone cares when you or your family member doesn't feel well. It's a clean place and I like that billing is simple and quick. read more

Clean, fast and courteous. They work with my insurance. Thus far their medical opinions have been accurate. Been there a few times. I'd go again. Try them. read more

I have been a patient of Lockport Express Medical for 5 + years now. I had just told the nurse that I recommend the facility all the time because everyone is always so very nice. Today was the first time I had Dr. Hanna and I will never go back when he is the attending. He was beyond rude and demeaning. I left in tears. I did not even get what I went in there for resolved. read more