I had the best experience with the staff here. The first person who took me back for a contact lenses exam (Hailey?) was thorough and knowledgeable, and her reaction to my vision (or lack thereof) was kind of adorable. Dr Haddad came in like the rock star she is, with her transcriptionist (who has keen ears to hear what the doc mutters while measuring and examining so I wouldn't freak out). She told me frankly that I will always need readers with contact lenses. If been flying with wearing them again for years but no doc before has been realistic-each new brand would be better and they weren't. She shifted my expectations by telling me what other optometrists never said as clearly. She taught me about the shape of my eye ball and why it matters. She even saw my floaters! I may have heard most of this before as I've been sight-challenged forever, but she said it all in a way that I remember even two weeks later. She gave me one distance and one close vision lens and it's been incredible how well I can see! My glasses are so thick that I was self conscious in this zoom life we live. Now I can just be me, with my face and no barrier. I'm joyful. read more

I have had several horrible experiences. My 1st incident I was told if I pay cash instead of insurance my glasses would arrive sooner. Being in need of them, I did pay cash so we could travel quicker. Glasses never came in (in the expedited promise) so they offered a prescription similar to my prescription so I could go out of town. They then said my lens would arrive in 2 weeks, but they never arrived (it ended up being a month). They then offered reading glasses and gave me 2 pairs of reading glasses to soften their mistake. When my lens did arrive finally, they were not cut to fit my frames. They told me to return that evening and glasses would be ready. I returned and lens was still not cut to frames. I had to wait an additional 45 minutes while they cut lens to fit the frames. 2nd incident was today 9/2/26 my appt was at 9:15 I arrived a few minutes early and checked in. They proceeded to take multiple people ahead of me. At 10:00 she told me I was next. The receptionist apologized and tried to speed up the process to get me seen, since I was still being bypassed. At 10:15 when I told her I was leaving, she asked if I wanted to reschedule, my reply was NO and I will not return. This establishment will no longer have my business going forward. read more

I went for my eye examination in Feb. I told them before my examination that my previous bifocals were perfect. They did the exam and the eye dr. gave a prescription for my reading glasses. I picked them up 1 day before leaving for Wisc. and was there for 2 months. I couldn't read anything as the glasses doubled every letter! Just got back from Wisc. and am setting up an appt. to discuss this problem. I was really upset the optometrist didn't listen to me and I experienced this horrible situation. Hopefully they will resolve this problem after talking to someone. Will post after appt. read more

This place used to be great, but they don't seem to be able to keep doctors on staff anymore. I had an appointment said that they they had to reschedule all the way across town and then when I was going to be 10 minutes late, they would not let me come in. I do not recommend ever going here. This is the third appointment that they have canceled on me and it will be the last. read more

Overall had the best experience here!!! Everyone I interacted was so kind and welcoming! I needed glass asap and they helped me get an appointment fast and I got my glasses a few hours after my appointment! Definitely recommend coming here if you want friendly genuine service! read more

I can't believe I waited so long to get LASIK. It's seriously a game changer. Everyone at Loden was awesome....incredibly professional, nice, and accommodating. Definitely recommend!! read more

I am trying to get Lasik consultation with them, and they keep hanging up on me. They said they will call you back, but they never do, I would not recommend this place to anyone. I tried getting appointment last year as well and just today on 04/07/2025 but they hung up on me twice. Beware of this place. read more

I made an appointment with them weeks in advance. They called me to confirm my appointment, but I was at work and didn't get off until after they closed, so I didn't get a chance to call back until the next day. They had cancelled my appointment I had been waiting WEEKS for... without even talking to me because I didn't answer the phone? Then, they said they could get me in about a week and a half later...... that's absolutely ridiculous and unreasonable. If I didn't need my appointment, I wouldn't have agreed to it weeks in advance. I understand they deal with no call, no shows and that affects the doctor's money (WE WOULDNT WANT THAT WOULD WE WOULDNT WANT TO INCONVIENCE A DOCTOR OUT OF HIS VERY MEAGER PAY- HIS MEASLY $15/HR!!) blah blah but why would you completely cancel my appointment after not hearing back for a CONFIRMATION for a day WHEN THE CONFIRMATION WAS WHEN I MADE THE APPOINTMENT. Sandra or Sarah, the front desk lady, was nice and I know she is only doing what others tell her to do and go by policy, but THAT POLICY NEEDS TO BE CHANGED. Super inconveniencing and sad. Shouldn't expect people to confirm by phone- not everyone is glued to their phones- if I made the appointment and didn't call to cancel, there is no reason it should have been cancelled. read more

everything went amazing for my grandmothers surgery. staff is super friendly and helpful! highly recommend this place for anything eye related! read more

Loden Vision Centers - main lobby - Ophthalmologists Near Me - Goodlettsville, Tennessee

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If I could give negative stars I would. Factory mill outpatient surgery just wants to take peoples money. Let me add how they screwed up my moms aftercare appt because they "had no doctor" for the day so made us drive to another city for an appointment the factory mill broke a cog. I'm collecting cobwebs meanwhile a sea of people are coming in who had appts cancelled at other location... read more

Professional. Fast. Clean. Caring. I recently went for eye exam to fit new glasses. I didn't wait long and they treated me like a human and not an invoicing object. read more

The service they provide is great! However when it comes to peoples time...you may as well forget it! Given an arrival time of 12:00pm it's now 1:03pm and the patient is still waiting. Along with many more who arrived earlier than use. Upsetting to say the least! Scheduling of your patients and their time should be of more importance along with the service. Making guests wait for over an hour is unacceptable. read more

After 20 years in contacts, I finally took the leap and made a consultation appointment for Lasik with Loden Vision and I am SO happy I did! If you are thinking about getting Lasik, just go for it and go with Loden. (I don't typically write reviews unless I'm blown away, so...) First off, the procedure is super quick and painless, recover time is basically a nap after and making sure to keep up with eye drops. Second, the facility is clean and well staffed. Dr. Loden is fantastic and the staff is incredibly nice and helpful. I was informed of what would happen each step of the way and felt very comfortable. There were several other patients getting this procedure and the way it was done was like a very well oiled machine, if the machine was also friendly and made sure you were taken care of. I can't thank Dr. Loden and the staff enough, this has been a great experience. I recommend them to anyone, especially for the Lasik procedure, these guys know what they're doing! read more

Great Doctor, very nice assistants and terrific technicians. Particularly the lady who helped me find my frames is awesome. However watch the billing department. Double billed me and kept sending automatic bills. I left messages, no response. Finally went there and asked, very rude about it and no apology. 'Just ignore it'. Check your statement before you pay! read more

Living life with bad vision (-9 Right/-6 Left) isn't ideal but was my normal for the past 20 years. I had considered LASIK for a long time and finally took the plunge after an eye infection, years of uncomfortable (and expensive) contacts and reminders from my optometrist that my prescription was close to being too bad for LASIK. I am so glad to have finally trusted my doctors (thanks Dr. Doherty!) to repair my eyes. The first step in the process is to come in for an initial consultation to see if you would be a good candidate for LASIK. Using 3D mapping, they can assess the health of your eyes. Afterwards, the surgical reps advise on financial information (payment plans through CareCredit are available). The entire process can feel a bit rushed as they want to schedule you immediately for another pre-operative appointment and then surgery, but don't be afraid to ask for more time. I did, as I needed time to explore financing options and also wanted to compare PRK vs. LASIK. Between appointments, expect to wear your glasses and not your contacts since your eyes need time to adjust to their natural shape before surgery. There were some logistical hiccups throughout the entire 3 week experience such as my primary doctor no longer being available due to early maternity leave and having to move surgical locations on the day of my actual surgery, but nothing overshadowed the results I got. Tip: LASIK can be a hefty financial investment. Depending on the insurance provider you have, the costs can vary. Superior Vision offers a heavily discounted rate if you book your LASIK through QualSight with a Qualsight approved surgeon. I highly recommend looking into this as I saved over $1000 by doing so. For the first time since second grade, I'm able to see things from a distance. I have pretty dry eyes and see halos at night, but that's normal as it can take up to 6 months to fully heal and for your vision to stabilize. If your full-time work requires extensive computer usage, expect tired/dry eyes by the end of the day and use hydrating drops 24/7. I had to get prescription eye drops to reduce the dryness. I am so happy to finally SEE without contacts or glasses and to be able to wake up in the morning and see clearly. So thankful that this is my #newnormal and for #lodenlasik. #eyes #lasik #icansee #yaytechnology read more

Loden Vision Centers - Post-LASIK w/Dr. Doherty - Ophthalmologists Near Me - Goodlettsville, Tennessee

Amazing experience. Got my LASIK done here. Everything was super easy, organized, easy to understand, and everybody was super helpful.

Dr. Haddad: "Does that make sense?" She asks me this 4-5 times throughout our visit, every time. It's such a small thing but it means so much because so often doctors say things that might not make sense and then quickly move on to the next and you never really understand. My eyes love to act up so I have been in with Dr. Haddad at least 6 times in the last 4 months. She is conservative for my sake when she can be and tells me like it is when she can't be. It's been an adventure but she is finally getting my eyes to a functioning level. I'd recommend her over and over again. She knows what she's talking about and one of the kindest doctors I have ever met. read more

The staff was great. They are friendly and attentive to each person's needs. I had cataracts removed from both eyes with no problems. The woman normally at the front desk is really nice and helpful. Everyone did a wonderful job and I would recommend the Goodlettsville office to everyone read more

I've worn glasses and contacts for over 25 years and my prescription is -5.25 in each eye (roughly 20/400 vision). The increasing cost of my daily contacts caused me to look into LASIK. I chose Loden's for a few reasons. First, they have a reputation in Nashville for fantastic LASIK results. I've had several friends who have had LASIK with them and couldn't be happier. Second, I found Loden's to be very transparent throughout the process. Although their prices are not listed online, a counselor sent me the price sheet after my free consultation and I never felt pressured to make a decision or a purchase. I also felt uneasy about some other competitors offering huge coupons for "seminars" as it reminded me of the King of Queens episode where Doug gets a coupon for Carrie for half off the second eye, lol. I didn't want to feel like I was skimping on something so important (vision). I first had a phone consultation where I talked about my prescription, why I was interested in LASIK, and the basic process of the surgery. I then talked with someone else about the different packages available. From there, I set up my appointment for my scan and then surgery. I was pleased that I didn't have to wait too long to get it done. My surgery was scheduled about two weeks out from when I made the appointment. Everyone I dealt with was knowledgeable and helpful. I asked so many questions but everyone was so nice and quickly got me the answers I needed. Surgery went by quickly. It was more uncomfortable than painful (IMO the clamp to keep your eye open was worse than the laser, which I didn't feel at all). The actual surgery took about two minutes per eye. Immediately as I walked out of the surgery room, I could already see details across the room. 24 hours after surgery, I was already 20/20 in one eye and 20/15 in the other. My vision continues to improve, and I find myself playing games of "can I read that?" with signs and labels. It's hard to believe I don't have to wear my glasses or contacts anymore! I would recommend Loden's to anyone looking to get LASIK, or even anyone just looking for more information on the process. They also do laser correction of cataracts, so if I ever end up needing that, I will come back to Loden's. read more

@lodenvision #lodenlasik Its Real. It's almost like magic and the whole staff made me feel comfort of truly epic proportions. Much Love for my new life #FrameFree #Nashville #Magic #Lasers #Meow #ComeOn read more

Loden Vision Centers - Wizard Dr. Loden - Ophthalmologists Near Me - Goodlettsville, Tennessee

It has been 1 month since I underwent LASIK with Loden Vision and I have a regret already. I should have had this done a long time ago! From my consultation to my post op appointments Dr. Loden and Dr. Judd plus staff have been wonderful. My eyes were always really dry when I wore contacts so I feared they would be dry all the time after surgery from reading the side effects, but that has been far from the case. If you are thinking about having eye surgery, don't wait until the "right time" make it happen ASAP you will be glad you did. read more

Definitely don't have medical techs in financial area who were knowledgeable about what person procedure is needed. Beautiful building but definitely pressured to do laser read more

Had my iLasik done here a week ago. The process has been fabulous. They were kind, caring and thoughtful. They got me in and out for all my preop appointments quickly but still made sure I was well taken care of. Dr. Loden performed my surgery and walked me through every step and made me feel so comfortable. They even texted me the night after my surgery to check in and see how i was doing. You need to go here! Worth the money 110/10!! read more

Dr. Schimmel of the Loden Vision team of doctors provided professional service. I was pleased with each office personnel that I encountered. The tech, Olivia, was a sweet young lady who explained what she was doing with each test. I felt that I was in the best care throughout my visit. I can't wait to visit them in one of their new locations. I know they have a state-of-the-art facility. I recommend them to anyone in need of exemplary eye care. read more

I previously would sleep in my 30 day lens for months at a time. It wasn't until I saw Dr. Dahlia Haddad who did a wonderful job of educating me on the risks associated with sleeping in your contacts for extended periods of time. Dr. Haddad was able to hook me up with some great daily lens and I'm proud to say that I no longer sleep in my contacts. Dr. Haddad is very helpful, educated and a wonderful eye doctor. 10/10 will definitely see her again for my eye appointments and needs! read more

I called for an eye appointment and to my surprise the lady stated "I could see Dr. Dahlia Haddad @ 3:00 " ... Now this was the same day I was setting up the appointment and in fact I didn't take the time to kinda see what reviews this particular doctor had ... The staff was very kind and their office is exquisite! Yes I was skeptical at first not necessarily scared however not necessarily far from that thought lol... Dr. Haddad was incredibly interestingly intelligent and she was very precise and explained everything related to my optical health & eyes and addressed all my questions and concerns... She had the manors of your most seasoned private doctors and I would recommend this lady to anyone whom is in concern with their vision or just wants to know " whether they have any eye related diseases " fortunately I didn't and I am very grateful for my health and this intelligent and beautiful doctor as well. read more

I had Lasik performed nine years ago at the Nashville office. I was not fully informed of potential negative outcomes. I needed corrective lenses again immediately following the procedure to correct an astigmatism in both eyes that I did not have prior to the procedure. My records state I was informed that Lasik would not cure my floaters or photosensitivity but would not make either worse which is untrue as Lasik increases both of these. I wish I would have been properly informed that the halos, starbursts, dry eye, eye pain, etc could potentially be life long but instead I was told the side effects would go away within six months. Nine years later I still deal with the daily and I would never recommend this procedure to anyone. I guess the staff was okay other than the gaslighting when I complained of ghosting images and finally had to see another clinic not involved in Lasik to get help. Because I was able to read the eye chart they labeled my procedure a success and it is not. I wish for my old eyes back every day. read more

I don't think I've ever written a negative review online; however, my experience with Loden Vision is horrendous enough and a such a GIGANTIC waste of time that I am compelled to do so. I would give zero stars if the rating system supported it. I have worn RGP contacts for decades now, so I've always worn them the entire time I've been a patient at Loden. Each year brings some fresh new hell related to their ability to see/treat RGP contact wearers. I've dealt with them as they've arisen, and as a result each time I make an appointment, I remind them I wear RGP contacts hoping to minimize the chance for surprises. This year was no different. I'm on the phone over 20 mins making the appt confirming I wear RGP contacts and confirming the doctor I'm seeing can provide an annual exam for an RGP contact wearer. Confirmed all the way around on all accounts. Take off work for the appointment. Check in. Wait. Get seated in the chair and start the vision tests only to be told they cannot do a refraction unless I've not worn the contacts for DAYS beforehand. I can't get new ones. I can't get an Rx for glasses, nothing, because of course there is no way for me to retroactively stop wearing my contacts before the exam, having only received this information during the exam. They have no explanation why I wasn't told this in advance and fully acknowledged not telling me beforehand. I am AN ESTABLISHED patient who has ALWAYS worn these contacts and has always had an exam while wearing them and have never before been told to go sans contacts for DAYS before the exam. What a gigantic waste of time. Note that Amber O was a gleaming oasis of calm and apology in the midst of what otherwise is a circus. If you are an RGP contact wearer, run, don't walk, away from this place. read more

I had a horrible interaction with Katie Mills MD at the Goodlettsville location. She preformed terrible bedside manners in my opinion. She also Judges you and what kind of insurance you carry. She was very snotty , snippy all over her face. Never addressed the problem. So Get ready to catch the sample she throws At you less than a min. Service and no solutions. read more

My free lasik consultation resulted in the surgeon advising me NOT to do the surgery based on my extreme farsightedness. The facility was clean, modern, and very inviting. Because of their honesty and clear commitment to results, I respect them greatly. Worth the visit regardless of my outcome. These folks are great and can be trusted to care for your well being. read more

Great place! It's been 9 years since j bought a new set of glasses and they were able to get me in way sooner than my appointment scheduled for today. Great selection of glasses and sunglasses to choose from. I would recommend checking them out if you're looking for any eye exam. Great staff for sure! read more

definitely a negative experience with dr cercone and the billing office from the smyrna office. it takes days/weeks to get someone to call you back and to get a refund back on your account. i would never encourage anyone to use them read more

Beautiful new building on Two Mile Parkway in Goodlettsville, TN. I was greeted by the receptionist, who confirmed my appointment on her laptop and walked me to sign in at the appropriate location. New prescription eye wear center is inside their waiting area, as well as a nice coffee bar. Doctors and staff are outstanding. It is very noticeable that the staff are well-trained in their jobs, but also in great "customer service". If you are nervous when you get there, you will be put at ease in no time at all. Surgery center was immaculate and a caring staff takes good care of each patient. Dr. Loden's surgery was quick and pleasant. My follow-up with Dr. Evans went very well and I am very pleased with my experience at Loden Vision Center and my results. read more

If you are considering LASIK, this is the place to go! I was nervous as many other may be, but everything was top notch. No pain, great customer service, incredible staff, and even better vision! I wouldn't hesitate to recommend them to anyone I know! read more

Loden Vision Centers was welcoming, friendly, and put me at ease regarding my LASIK procedures. The check-ups were efficient and the staff was courteous and encouraging. I highly recommend Loden Vision Centers for anyone seeking LASIK procedure. read more

I am very disappointed with Loden Vision Lasik center. I paid $2,500.00 out of pocket for upgraded lenses. All I need is readers now. Now they want me to pay $45.00 to release my prescription to me. They will not release my prescription unless I pay them more money. What a racket. Vision World referred me to Loden Vision. Now they want me to go back to Vision World. I said why should I. They said it a professional courtesy on their part to give Vision World the business. They are my records and I should not have to pay for them. I am not recommending anymore. read more

What is going on here ? ? ? ? ? My eye doctor ask me to see about cataract surgery so I make an appointment with Loden. The paperwork they sent described additional services NOT covered by insurance costing $ 8,000 - $ 11,000 out of pocket and told me to be ready to pay all of it up front. As an alternate, I had to release them from any liability for misdiagnosed eye disease to do just a regular cataract surgery and all but promised me I would have to wear glasses even if I didn't require them before. WHAT ? ? ? . . . . Right now I only wear glasses when reading fine print. Pretty good for a 66 year old ! So then I call to cancel my appointment. They did so with a smile in their voice, not even offering to reset it for later. Sounded kind of like this happens to them more than once per day. They may be good, but are they selling what I need or what fattens their bottom line ? ? ? ? ? read more

I have been wearing glasses since the 7th grade and I am 27 years old now. Yesterday I had the custom ilasik surgery and today I am seeing 20/15 vision! This has been an awesome experience and I would recommend it to everyone! This was super easy and a wonderful experience! Thanks to dr Loden and the great staff! no more contacts or glasses for me!! read more

Today was my first visit here. The staff was incredibly friendly. I've had glasses and contacts for years so I'm not new to the optical world. The only thing that is preventing me from going back is the girl they have in optical. After politely telling her twice that I wanted to browse until ready, she stood there awkwardly shoulder to shoulder until I decided on a pair. Then she kept trying to upsell me. I finally told her I would purchase online. She then tried to discredit online retailers instead of selling the benefits of purchasing through Loden. I appreciate her attempt but it was so uncomfortable and awkward. I secretly hoped the gentleman would finish with his patient so he could help me. I've been in sales for over 10 years and this girl didn't recognize social cues or that her customer would have purchased had she backed off. If I return, it will be to work with the guy there, not that girl. read more

I had cataract surgery on both eyes. My vision is worse than before the surgery. They kept checking my vision but did not offer to make it right. They ended up saying my problem was "dry eye." I did not have this problem before the surgery. read more